We have bought many cars in our lives but had the best experience at Long-Lewis in Prattville…read more Frank Rutland made it easy as well as all the other people who had a hand in the process. We were able to do all the paperwork online which was efficient and quick. We are impressed with Long-Lewis and will go there again when looking to buy a vehicle. By the way, WE LOVE OUR 2026 Bronco Sport, Badkands, Sasquatch Edition.

The manager called and apologized for this, but... I also feel like "Call me if you need anything"…read moreinstead of offering to remove the vinyl, or send me the vehicle inspection (to see what was checked and oil change timeline) was a way to offer "anything" in hopes the customer would never ask. I would never call someone's cell phone for them to give me things. I am loyal to Long Lewis, but I'll probably just drive to Hoover instead of Prattville. -------- As someone who doesn't buy cars often, I was genuinely excited about this purchase. My husband is a loyal Long Lewis customer, so I felt confident starting the process there. At first, things went great! My salesman was young, new to the job, and seemed to truly enjoy selling cars. On Friday, I decided I wanted a specific vehicle, and my husband paid the $300 hold fee. I came in the next day--Saturday--just to make sure I was confident in my decision. I told my salesman I was ready to move forward, pending inspection. Later that day, he asked me to fill out the online paperwork so he could put a "sale on the board," since it had been a slow day. I didn't mind helping him out, so I sent over a picture of my driver's license. But the paperwork ended up with the wrong address, and I had a confusing exchange with someone in Texas who couldn't explain the error. By Monday, I was eager for updates--mainly about the inspection. But communication had slowed dramatically. It felt like once I was considered a done deal, I was no longer a priority. My son also had questions about trucks and tried reaching out to the salesman multiple times but was completely ghosted. I kept asking about the inspection and whether the leftover vinyl wrap could be removed. Replies took hours, and updates only came if I initiated the conversation. By Monday afternoon, I asked, "So... are we not doing paperwork today?"--and got a "If you want to, I guess you could..." kinda response. That confused me. Eventually, I just showed up. I had already told my salesman that I planned to pay a different way and he didn't tell anyone... I had gotten pre-qualified. When I sat down with the finance person, she seemed confused and asked, "So... are you paying with a check?" I explained the situation again, and only then did the salesman realize he needed to submit the credit check to the company that had pre-approved me. Later I realized, he didn't follow the procedure because, although I was approved at the dealership, I'm still being contacted by the same company I received my pre-approval from. So they were never contacted about that. Looking back, what initially felt like urgency and helpfulness now seems more like he was rushing for his own benefit. Once the sale was secured, everything else felt like a burden. When I finally thought I'd be taking the car home--surprise--it had been locked away for new tires (even though I told him I'd be bringing it back for that), and no one could find the keys, because the employee with the keys took them home. Frustrating, but I tried to be understanding. The salesman informed me the girl was taking the vehicle for new tires the next day, but he had JUST told me they were ordered and going to be installed in the tire shop. What was true? The next day, I didn't hear anything until 11:52 AM--and only after I asked for an update. "They haven't brought the jeep back" was the response. From then, I was ghosted again until I physically showed up around 4 PM, where the vehicle was just sitting in the lot. I even joked with him that he'd left me on read--that he seemed excited at first, then just stopped trying. He gave his usual response: "I had a late lunch." That explanation didn't address the ongoing communication issue. When I brought up the vinyl wrap again, he said the body shop told him it couldn't be removed without damaging the truck. Just to clarify--apparently, they couldn't unscrew Jeep accessories to take off some vinyl without causing damage? That answer didn't make much sense. Then, when we finally picked up the vehicle, we discovered that the salesman had programmed his information as the primary profile in the car--even though we had already set ours up on Saturday, after paying the hold fee. We also noticed that wires were pulled out in various places, which we can only assume was from him experimenting with the extra lights. And under the carpet? Old food. So now we have to pay for a second detail to get it properly cleaned... now, the oil change light came on. Is it time? Did they change the oil and forget to reset? I don't know because I still don't know what was done or checked.

Saw a mustang convertible advertised on FB. Called the number. " Hello" "is this Dorsey Motors i…read moreasked?" "yea". First red flag tripped. They knocked $5000 off the price so fast, second red flag. Offered to ship ANYWHERE for FREE. 3rd flag. Told them I'd call right back. Talked to very nice person at Platville Chamber of Commerce. They told me they'd been around for a while. I asked the nice lady if she could recommend a garage to take car to be checked out. She told me "Gipsons Auto" was approx. 2.5 miles from Dorsey's. Called them. For $34.95 would give auto thorough once over. $99.95, soup to nuts. Told Gipsons I'd get back to them. Told Dorsey's if car checked out, were a GO. "George" said he'd talk to manager. Never heard again. Repeated phone calls went unanswered. Guessing they knew who it was. To me, this was a SCAM from the start. I do not know what they're doing, but it ISNT selling cars. As of 12-15-23, car still on FB. STAY AWAY!

I purchased a 2007 Suzuki Forenza less than a year ago from this dealer, and since then I've had…read morenothing but problems. First of all, let me say that they were asking for $8600 for the car originally, but I ended up paying only $8100 for it including tax. Dorsey showed me the Carfax and assured me that his mechanics had thoroughly inspected the car and everything was great, the CarFax was clean as well. So I took it for a text drive and bought the car the next day. The only cosmetic damage was the front bumper, which Dorsey said happened on the way back from auction and he would be more than happy to fix it for me, which ultimately never happened. Found out less than a week later that the tires had less than 5,000 miles left on them...so I went down to Dorsey and got that replaced. Also, less than a week after I bought the car, the battery died. So I took it back down to Dorsey to get the battery replaced, to which Dorsey assured me that he put a brand new battery in the car after he changed it. Well, about 2 months later, my breaks started going out - turns out the master cylinder that transfers break fluid to your break pads was so badly clogged that I had to replace the whole thing - an over $430 expense that Dorsey refused to pay, saying that it was not his problem. So I got the master cylinder replaced. Then my headlight assembly on my driver's side came loose - when I looked at it, it had been Gorilla glued back together! When I confronted Dorsey about this, he said that it was a patch they did and that Gorilla Glue always holds. So I had to pay for a new headlight assembly - an over $100 expense, to which I found out that the frame was bent and had in fact been in a collision, contrary to the carfax and Dorsey's "expertise". Well, about 5 months later the battery died yet again. So I took it back to Dorsey who told me that they use what they call "blimp" batteries; which are essentially old batteries that have been sitting on the shelf for over 6 months. Definitely NOT a new battery, like he assured me 8 months ago. When I confronted him about the fact that he told me when he first changed the battery that it was a new battery, and now he is telling me that it was definitely NOT a new battery, he told me that I misunderstood him and that there was no possible way he told me that it was a new battery. So I went to the local interstate battery place and had to pay for a brand new battery myself - a $175 expense. Mind you, this last battery replacement was in December of 2011. Well, about a month later my battery died YET AGAIN. So I took it back down to Suzuki who assured me that he couldn't do anything with the car and that his mechanics thoroughly looked at the car. So I took it to my local mechanic who looked at the car and saw that the negative wire that connects the alternator to the battery was SEVERED IN HALF! So I had to get that replaced - a $90 expense. Now I find out that my drive belt is in desperate need of repair, that's going to set me back another $90. The car is clearly a lemon, and in less than a year I have spent $717 on this car..and Dorsey motors has done nothing to fix the problems. They are completely dishonest and only there to make a buck! DON'T BUY A CAR FROM THEM! Especially a used car! Even brand new, I wouldn't trust their mechanics to change my oil! They are awful and I fully regret EVER even considering them as a place to buy my car..

I took my truck in to get a service done. I asked them to change the transmission fluid in my truck…read moreand they did. Everything was fine until the next day. My transmission started slipping and acting up. I took it back. They said everything's fine. We don't see anything wrong with it. I said OK. I took it to a transmission specialist the next week and he said I was 4 1/2 quarts low. I don't know how they are about selling vehicles but I can tell you I have the paperwork to prove that they are not good mechanics save yourself the trouble and don't trust them.

Over the years I've purchased several vehicles from Larry Puckett, and have also sold a car to…read morethem. They are always fair with me and just fantastic folks, some of them have been there almost as long as I've been alive lol. Also locally owned which is rare these days.

I need a person 100 loyal to talk to carmart in Prattville stole from me i want my things out of my…read morecar and they denied me access to my car they stole my things

will never go to another car mart.. Got screwed twice should have learned after the first one.. Got…read morea 2017 Chevy Trax from this lot.. Broke down 4 times only had it 6 months! now that I moved out of town my only option is collections!! This is so wrong to treat paying customers.. Told me they would help if I made a car payment!!!

UPDATE: Since my…read moreinitial review, my mechanic has discovered a paper that reveals the vehicle I was sold had 163k miles on it.. in 2015! The vehicle said it had 143k miles on it when they sold it to us. That's what most law enforcement agencies call FRAUD. It is imperative to stay away from this place.

Felt like they didn't care and only wanted my money! Prices were way higher than competition down…read morethe street..