I took my truck in to get a service done. I asked them to change the transmission fluid in my truck and they did. Everything was fine until the next day. My transmission started slipping and acting up. I took it back. They said everything's fine. We don't see anything wrong with it. I said OK. I took it to a transmission specialist the next week and he said I was 4 1/2 quarts low. I don't know how they are about selling vehicles but I can tell you I have the paperwork to prove that they are not good mechanics save yourself the trouble and don't trust them. read more

Over the years I've purchased several vehicles from Larry Puckett, and have also sold a car to them. They are always fair with me and just fantastic folks, some of them have been there almost as long as I've been alive lol. Also locally owned which is rare these days. read more

Terrible service department. They just replace parts and run up the bill until they figure out the issue, IF they ever figure it out.

Went to Larry Puckett to get a tire repair,the sign said closes at 6 pm, evidently that's incorrect,they decided to close at 5:45, and not help me,in my time of need. At one time I use to think highly of Larry Puckett services,new car oil changes,but not any more.they had the people,they advertise as closing at 6 all a lie, only thing they cared about is leaving,well Larry Puckett,I know this won't matter to you or your company,but I will not be back, I will encourage everyone to go anywhere but you read more

Unfortunately, I cannot recommend this place. This review is specifically for the service department. I took in my 2019 Suburban Premier for a squeak that was coming from the rear end. It was progressively getting louder. Vehicle was taken in on warranty and the next day they called and said that the problem was a toy rattling around the back. I was skeptical, as I had heard the noise from outside the vehicle. I decided to give them a chance, and picked up the vehicle. The very first speed bump I heard the noise still. I got the Suburban back home and confirmed that the noise was coming from the drivers side rear axle. I called the dealership again and scheduled another appointment. This time, they took the time and investigated and found that there was a known Chevrolet issue where the brake line rubs the parking brake line. They had to move the lines a bit, and get them separated to stop the rubbing noise. This time the noise was gone and the issue was fixed. I filled out a negative review on this because I deem anything with parking brakes or brakes rubbing to be a safety issue. They disagreed. I will not back down on that. Brake lines rubbing is not good regardless of the problem, and the fact that this was apparently a known issue on some Silverados and Suburbans should have led them to investigate this issue the first time. Unfortunately, I drove the vehicle straight home and noticed multiple light scratches on the bumper on the entire passengers side, as well as a light scuff. The vehicle was not even a year old and it was clean and perfect before I took it in. I called, and they said to bring it back in and they would look at it. I could tell that someone had used some kind of white spray wax on the bumper to try to buff it out. At this point, I felt decent about the situation. They attempted another buff and wax, but it was still not correct. I voiced my concerns a second time, and they said they would make it right. They wanted me to wait for a phone call to schedule an appointment with the paint guy. I agreed. After a couple of weeks, they told me to bring it in and they were going to fix it. So I dropped it off early in the morning. By afternoon, I was told it was ready and come pick it up. I went in to the body shop side because I thought they were going to repaint the bumper. I walked in to the body shop and they told me they did not have my vehicle. I explained the situation, and the body shop told me that the "guy who works on paint in the parking lot" must have it. Apparently he is a known guy who does paint work but is not a part of Chevy. So I went over to the service shop and was told that the manager was going to go out with me to the vehicle. It was not repainted, but heavily waxed and buffed. It was not fixed. They told me that was the best they could do and it was hardly visible. At this point, they already admitted to scratching it by attempting to fix it twice. I said I was not satisfied, and the manager attempted to fear monger me with a carfax report and said if they removed the bumper to paint it that it would show up on a carfax as damaged. Quite frankly, it would not, and I have seen vehicles damaged far worse in actual accidents show up with minor damage on a carfax. This was a clear attempt to dissuade me. I explained that if this was my old truck with over 100k on it, not a big deal. But, we are talking about an RST Premier Suburban with a sticker price of 78k. I made it clear that I was not satisfied. The manager said, well thats the best we can do. I stated that his point was noted, and I will consider that for all my future business with this place. I will not be back for any reason! read more

I woke up to oil in my driveway the dealership told me to bring my truck in and they put me in a rental for free. (I paid for a warranty but they told me I was still under bumper to bumper).The next day I was told my oil filter was loose & now I'm being charged for the rental, oil change & diagnostic fee. Keep in mind I only let the dealership touch my truck (I don't want to void my warranty any kind of way)I don't think I should've pay for anything but the oil change. Take your business else where. read more

So disappointed with the service here. We have a brand new 2017 truck and have another oil change under warranty. 45 minutes turned into 2 hours before it was done. Then we're supposed to have the DEF refilled as part of the service. There's no amount listed. But they say they'll only cover 2 gallons? Bullshit. Yes it's cheap but that's not the point. It's not written anywhere. Will NEVER go back here. Manager tried to argue with me and wouldn't budge. Waste of my time today. Don't bother. Go somewhere else. Update 8/23/17 So they didn't even top off any fluids. What kind of oil change and rotation is this?! Ridiculous. If you don't care who you take your car to take it here. But if you care at all, it's not worth giving these crooks any money ever read more

The man we worked with was rude and dismissive. My daughter who is 18 years old brought her car in when her check engine light came on. She was then told to make an appointment for the following week. She did. She came to her appointment at 9:30 a.m. at which point she was told there were 17 cars ahead of her and she might not even get her car seen about until the following day. At this point she was driven home by someone and left all day with no car and missed work. When I called to find out about the progress of her truck service, the man named Justin told me that she had not gotten him the information he needed about her warranty and blamed her for not getting him what he needed to work on the truck. I called her and she had already had the warranty information faxed over there. So that was his first falsehood. Then I called and he told me what he told her about not getting to her car until the following day. He said he'd call me back at least 4 times in the more than 24 hours that he held her truck and failed to do so. Only when it was time to give me a price did he call. And he had called her earlier in the day with a totally different price, a much higher one. When I confronted him when picking up the vehicle, he told me to get off his lot and that he would call every shop in town and tell them not to work on her car unless I was present to sign for it. He changed his story about informing her that she could take her car with her and admitted to the lie. Then kicked me off the lot. He was full of excuses and had been very condescending to my daughter as well. But when his attitude came back to him, he was unable to maintain any professionalism at all. I have been a loyal customer getting my oil changed there for over 3 years. My business is going elsewhere. read more

This is a great dealership. Recently went in and got a free brake diagnostic. They gave me a report and full inspection on the brakes. Service department and Oil Express service are fantastic. You will find honest mechanics not interested in up selling you on things your vehicle does not need. Very impressed. read more

This was our third trip to your lot and we were looking for a truck. My husband was driving our Ford Explorer Sport Trac but wanted something bigger with more towing capacity. We found our favorite salesman, CT, and he showed us the 2009 GMC Sierra and fell in love. We had not planned on buying when we walked onto the lot, we were simply looking to see what kind of prices where out there. But for the price of the truck and how well the truck had been maintained we couldn't pass it up. CT did everything he could to get it into the payment range we needed and made us very proud customers, for the 3rd time in just a little over a years time. Our daughter will be turning 16 shortly, so I know we will be in the market for yet another vehicle soon. read more

CT my salesman is the best. He always goes the extra mile to make sure his customers are taken care of. I won't buy a car or truck from anyone else. read more

I brought my 2011 Equinox in for an oil change and an inspection. After the inspection, the service adviser explained everything that needed to be serviced. He even gave me a priority list (with prices) to help me determine which services were more important. Thanks to him, I am able to plan and budget so that I can get all the repairs done. The technicians are also great! Every time I have my car serviced at Larry Puckett, I can honestly see an improvement and feel like it was money well spent. read more

I came in as a walk in bc I had missed my appointment the prior week. I had made my appointment through Dusty in customer service at the Prattville dealership and he gave his card, then I missed my appointment. I was greeted by one employee as I drove up and he asked me if I was there for a recall. I assumed they had several coming in for that bc he had a list in hand. That employee directed me in to Dusty. He very quickly got my car in the line up for service. I had a nail in tire, needed oil change and alignment. Dusty called me before the service was complete and let me know my car was due for servicing in three different areas and asked if I wanted them to go ahead and do it. After he told me the price I said I would have to wait until next month. Dusty overheard me speaking to my friend about my truck and he inquired what I needed done and he said they could help me with it so I also brought my truck in and they quickly changed my oil and checked my transmission fluid for me. (my car is 2012 chevy Malibu, my truck is 2002 ford f150 with lift and big tires/wheels). I did not know they could my truck being that is oversized. I had used an oil change place for my car last time and was overcharged. I did not think a dealership would be cheaper but they were by far. Overall they all did a great job helping me. Dusty and the guy that checked me out at service was very helpful and friendly. I will definitely use them again. read more

I was told by an employee that no service would be done on my car unless he could remove the dealership sticker from my Impala. I was told to bring the car back on Monday, while I was talking to OnStar as my car was about to die on route to Larry Puckett. The Impala died in the service bay. A prescription for 14 doses of a narcotic pain medication was stolen from my center console while the car was being serviced. I am working with the dealership manager and the Prattville Police Department regarding this theft. read more