TERRIBLE customer service, specifically 'Robert'. Unhelpful and cold demeanour…read more AND I never received my order so am disputing the over $400 charge with my credit card company.

The team at WaterMatters has always been very helpful and provide information to make an informed…read moredecision about products. I especially like to thank Mary for her efforts to bring options for better water filtration for the home.

I just became a customer. My first delivery was perfect. It arrived as scheduled. I reordered and…read morethis time the delivery came one day ahead and I am left with 14 bottles. 7 full and 7 empty because they arrived the day before they were supposed to. There is no way of contacting the local delivery company. Each call is handled by a Florida call centre. Over the holidays my place was chock full of bottles with guest asking what is going on. After reading all the reviews complaining about delivery service I am so disappointed. What is wrong with the owner? Has he no business skills? All your customers are cancelling on you and you make no effort to improve your service. What a shame.

Probably the worst customer service I have ever experienced. The people in the call centre were…read morevery friendly and tried to be helpful however the Richmond BC service group are absolutley the worst. Three dates they were supposed to show up to pick up a watercooler and leftover bottles from our business when it closed down. Each date they no showed. I made it very clear that I had to drive an hour to meet them there. 6 hours of my time wasted. Nov 26 2025 the service person finally shows up and does not say one single work to me. He was upset because I asked for a one hour advanced call and when he called he said he would be there in 45 minutes. I told him I needed the one hour to drive there. One would think that the Richmond BC Service Manager would reach out to aoplogize but nothing. Brutal service.

I found a leak in my pump house after the pressure tank around midnight, called Aquatech the next…read moremorning -- a real person answered the phone and took a description of the problem. I got a call back that afternoon, arranged service for the next morning, and my system was fixed by 10:30 am, just 24hrs from making my first call. The guys who did the work were pleasant, calm, professional, and fixed it up straight away. This was the fastest, most perfect experience with well service I have ever had. I know exactly who I'm going to call the next time I need help with my well.

Our pump was going out for the 3rd time and since Aquatech had fixed it last time I was hoping they…read morecould recommend a replacement. We are so happy with the recommendation! It is quiet, great pressure and installed quickly over the holiday. Thank you so much! Highly recommend for pump and well needs.

I've been using this company for a few years I used to go in…read moreto pick up my water, but because medical issues I started getting it delivered I always wait till I have my three bottles empty and then I order my next three full bottles After my order was delivered, I received a invoice for the three bottles and three returns I go the next day to pay my invoice and noticed I have a new invoice for three full bottles and three deposits Invoice going up $37.50 I called back right away about the incorrect invoice, and was told that they were going to check with their driver I continue to receive the incorrect invoice being sent to me with no correspondence to the email. I've sent them. Looking at previous reviews, always check your invoice

Terrible experiences with Aqua Blue Water! Avoid this company at all cost!…read moreI started to order water bottles from them in October 2024. I noticed the water blocked up my coffee machine with fine residue. After cleaning up my machine and close examination, I think they are fine plastic debris. I called them to pick up the empties and 4 full water bottles and canceled the business with Aqua Blue Water. After many phone calls and 3 times that they failed to come, they finally picked them up in February 2025. As of today almost July 1, they still not returned my deposit plus refund 4 full water bottles. I tried to call many times asking for the final invoice which should be in negative amount, showing that the company owes me money but they can't provide it. Instead they sent me an old invoice saying that wasn't paid. It shows that the Mariah Holdings Inc. who does the bookkeeping for Aqua Blue Water is very incompetent. Avoid the headache from the accounting and poor quality water from Aqua Blue Water at all cost!

Awesome company! My…read moreoffice decided to get rid of water bottles and get a couple of water filters from WA-2 and the entire experience thus far has been great. I called and had them send me over a quote. Everything moved super fast which I appreciate! I was never left waiting. Even when you call, there is a LIVE person who helps you. The gentleman who did installation was super friendly and helpful! Also, the billing process is super easy! They have short and long term contracts and their pricing is definitely fair.

Adam is great - we get the coffee we order promptly and he takes care of keeping out equipment…read moreclean and running well. Highly recommend Wa-2! for coffee services.

Good service and high quality parts. Appreciate the honesty as well. Have been working with and…read morerecommending filterco for more than a decade.

From the owner: The experts at Filterco Water Treatment Ltd are dedicated to resolving all your water treatment…read moreproblems in a timely and cost effective manner. Our goal is your satisfaction.

I bought a Living Water vortex system for my water filter 5 years ago. Everyone noticed the…read moredifference immediately, including children, which I found fascinating. People used to bring bottles and barrels to fill from our kitchen tap. A wonderful product.

I woul be without my living water attachment to my shower or my kitchen sink. I've had one of these…read morespecial vortex loops for over 10 years now and also bought one for my son. He notices the difference when he showers, that his skin feels better and cleaner, and you don't smell the chlorine in the water. I also know that the energy that's put into the water makes it as vibrant as the water tumbling down a waterfall, it has a very positive energy.