I called this company because my outside air air handler fan motor was not working. The young man…read morethey sent out seemed very experienced and well equipped. He quickly and diagnosed the problem. The fan was on back order and they were not sure when they could get a new fan installed. We talked back and forthwith the company . They offered to let me use a spare portable ac unit while waited, which I did not need. Later they offered to install a temporary fan while I waited for the part, I took them up on their offer. The part came in maybe a month later. All during the process they kept me up to date. This is a well run company in my view. I cannot speak to the cost that they charged because the fan motor was under warranty. The labor charges seemed reasonable. I can recommend this company without any reservations. Julian Heat and Air will be my go to HVAC company. Thanks for reading. RB Jason, thanks again for your help on my ac.

Julian Heat & Air is by far the BEST heat and air company is the south. They always put their…read morecustomers first. Their goal is to make you SMILE & comfortable! And they always do!!!

They did some service work for me and their technician was extremely friendly and helpful. I would…read moredefinitely use them again and recommend them to our friends and family.

I had an A/C unit that wasn't blowing cold air. Dodson Heat and Air responded quickly to my Yelp…read moreservice request and showed up in a couple of hours. The technician Jacob was friendly, professional, diagnosed the issue, gave me a couple of options, and fixed it quickly. Now it is nice and cool. Highly recommend

From the owner: We provide the BEST customer service by exceeding customer expectations while using honest,…read moreprofessional and highly trained team members.

They were awesome and fixed my air so good now it's blowing snowballs when before I couldn't even…read moreget it to get below 80

Sturch is a great HVAC company to work with! They had a difficult time getting our warranty company…read moreto honor our warranty and give us the right size. They were honest with me about what was happening. It took over a month due to AC manufacturer, but we ended up with a new AC system that was the right size! Brayden from Sturch did a fantastic job both in diagnosing the broken one and installing the new one. We are 100% satisfied with Sturch and the service they provide. Highly recommend!!!

Comfort Concepts was called to check my air conditioner. Told me they'd be here at 8am. No show,…read moreno call nothing. So I called them. No answer. Called again, again no answer. When I finally did reach them I was told they'd be here at 1pm. By 2:15pm still no tech. Called again, several times, no answer. The office girl finally called me. When I asked if they were coming she said they were running late. I told her it would've been nice to be made aware, simple customer service. She didn't like that and told me "your shit is not getting fixed today" and hung up on me. Don't even bother with this company. Completely unprofessional and very rude.

WARNING COMES BEFORE DESTRUCTION... CUSTOMERS BEWARE…read moreAbsolutely the WORST by far. Comfort Concepts received the claim from my home warranty company, First American Home Warranty. Chris Slaton (Owner) came as expected to service and complete a diagnostic on my a/c unit. He was very customer friendly. Well, some weeks past due to a catastrophe in the area. When things were back at a norm, I called to schedule an appt to install a new a/c unit for 5/4/2023. The techs came as scheduled. They ended up destroying the a/c unit's door panel and base board. At the end of the end of the day, the techs declared that Comfort Concepts ordered the wrong part(s) for the a/c unit and would need to reorder replacement parts. Well, a few weeks lapse and I heard NOTHING from this company. Mind you it's May 2023 in Arkansas which can be HOT. I finally called Christie (Ofc Rep) in the office being assertive with her due to the extremely poor communication from this company. Christie informed me that Chris was in search of this part for the a/c and will be picking the part up this day 5/18/2023. Christie also exclaimed that she would call me back later in the day to schedule a time to come by. No one ever called. Now I'm extremely angered. On 5/24/2023, I called Christie and she contacted Chris, begging him to close out the repair ticket and mentioned that he FORGETs a lot. An appt was scheduled for 5/25/2023. Let's see what happens with this unreliable company. This company needs to be reported to Arkansas' Attny General. The amount that I owed that was uncovered by Insurance was $1650, which had to be paid in full prior to the service. How about $1650 was paid in full. The company NEVER issued me a professional receipt of payment. They were given $1000 in cash and $650 via check. No receipt. I was promised a receipt via email by the end of the day, 5/4/2023 and still waiting on it today 5/24/2023. If I could, I'd give this company a 'Minus 3' on stars. CUSTOMERS BEWARE of this Company..... Warning comes before destruction..Hint Hint. UPDATE: 5/25/2023- Comfort Concepts' techs reported to complete their assignment as scheduled. The guys were not customer friendly after the job was completed. One of the techs had the audacity to tell my spouse, "Tell your wife THANKS for the review, and GOOD LUCK with the repairs." What was the tech insinuating? Did I lie when I wrote the review? It's one thing to be truthful and another to lie. Any way, goodbye and good riddance. Thanks for completing your assignment after 3 weeks and all was paid up prior to the service.

I hate leaving negative reviews, but I feel obligated to share our experience so others can make an…read moreinformed decision. Unfortunately, I would not recommend this company or the technician Matt. My mother used his services in the past and things were fine initially, but over the past two years there have been repeated issues. Appointments are frequently canceled or he simply doesn't show up when scheduled. When he has come out, his behavior has been concerning enough that it made my elderly mother uncomfortable. He acts high and confused. Because of that, I've started going over to be present whenever he was scheduled to do maintenance or repairs. My mom didn't want to stop using him because she loved his Dad. Recently, my mother had to call another company from Conway to look at the system because of ongoing problems. Their technician told us that work had previously been done incorrectly, which likely caused the expensive issues we are now dealing with. I attempted to call Matt to discuss the situation and the repair costs, but the conversation was very concerning. He was slurring his words and speaking incoherently, making it impossible to have a productive conversation. I don't know what is going on personally, and I sincerely hope he gets whatever help he may need. However, based on our experience over the past couple of years, I would strongly recommend using another company unless you want to risk dealing with costly repairs later.

Quality work and affordable price. Had my unit installed about 14 years ago and it's still working…read moregood. I have it serviced yearly, the technicians have always been on time and professional

The owner's name is Rance - I spoke to him on the phone. He took over the business last year…read more Summer's busy yet he was able to send his guys out to take a look at our situation, provide an estimate, contact suppliers for exactly what we needed, sent his men back out to install, they actually did two installs of two split units, and although everything is recent, wife and I are definitely satisfied with the results. The workers were a pleasure to deal with, so is the gal who answers the phone. Excellent pricing for the value we received. We are grateful and feeling blessed. Thank you for coming through for us! Definitely recommend you call if you're within their service area.

We had an issue with our hvac unit. I called at exactly 8 am on Friday when they opened. A nice…read morelady answered, I explained my problem, she said they would have somebody out before lunch. In less than an hour there was a truck in my driveway. Technician was friendly and got right to work. He figured out it was a bad circuit breaker. We were fixed by 10 am. You can't ask for better service than that!