When I booked my stay, the total for two nights was $288.75, which I was completely fine with…read more However, when I arrived to check in, the front desk charged my card an additional $100 without mentioning it beforehand. I only realized it because I received a notification from my bank. When I asked about it, I was told it was a "security deposit" that would be refunded after checkout as long as I didn't use any hotel amenities. On top of that, they charge $35 per night for parking, which I avoided by parking on the street. I checked out, didn't use any chargeable amenities, and I'm still waiting for my $100 refund. Another disappointment was the room. I specifically requested a room with a downtown view. When I asked the front desk if that's what I was getting, I was told, "Yes, it should be." I got to my room and it was literally facing the complete opposite direction. If a downtown view wasn't available, they could have just been honest instead of telling me it should be and letting me find out for myself. Overall, the lack of transparency with the extra charges and the misleading information about the room left a bad impression. If you're going to charge an additional $100 at check-in, tell guests before you run their card. And if you can't accommodate a room request, just say so. Like fr just give me my damn money back omg.

Can't recommend this hotel enough! It was clean, super cute (Texas vibe decor), bed was…read morecomfortable, room was quiet, and the free breakfast was plentiful! The service was great too. I arrived a few hours before check in and they found a room for me. And they provided free bottled water! The hotel entrance is in a weird spot--in the alley between 4th and 5th Streets.

Got a good rate by booking almost two months in advance, through Chase Travel. There is no fee for…read moreparking, there are plenty of spaces, and you don't have to display a pass. Be careful about parking under a tree. I learned the hard way from overnight bird droppings. Fortunately, I found a nearby car wash to help take care of it. Check-in was quick and easy. The hotel room was clean, with all of the standard amenities. The free breakfast lacked vegan options, and there was no plain oatmeal. The hotel is conveniently located next to the intersection of Interstate 35 and East Highway 290. So, it is centrally located. Service was friendly and attentive.

This visit to the Fairfield Inn and Suites on Reinli Street in Austin, Texas started out ok. 5 min…read morefrom UT on service roads was the biggest pro, plus free parking, free/good breakfast, some free amenities and snacks or toiletries for those who forgot anything for purchase available at the front desk, friendly staff (especially the gentleman we checked in with) and acceptable rooms for the price. The first night and last night the TV didn't work and we had to get Netflix for any entertainment, but other than that, everything was fine, worthy of at least 3 stars until the last day...a construction crew starts jack hammering at 0900 on the connecting to our room... no warning or heads up from anyone --just jackhammering so loudly we could not hear ourselves speaking. I complained to the front desk and they said they would move us after my daughter's prelims that morning1000-1100. I asked him why they didn't warn us about the construction and he said he didn't know. So I told them we would be back at 1100. When we got back at 1115- the front desk said they didn't need to move us because the construction crew was done and wouldn't bother us. I reminded him she needed peace and quiet to sleep soundly before finals. He assured me there would be no issue and they were "done for the day". After she fell asleep (no jack hammering but loud scraping began that we found out was shoveling and digging what they had jackhammered already-- all of this was on the wall adjoining our room... when you pass by, you could see exactly what they were doing and where they were doing it. My husband went to complain to the front desk who supposedly told them to stop. They only stopped for 10 minutes and began again very loudly. I went out and told them to stop or move to a wall not next to where my daughter was sleeping because they woke her up... he said "who's going to pay me for my missed work". I told him he needed to take that up with the hotel and he said no that I needed to take it up with the hotel. I then informed the front desk again who had an oblivious look on his face even though there was no way he didn't hear the noise... so it's ridiculous that the guest has to try to talk to the workers when he assured me it was handled. My husband also talked to the font desk again and he said they were "leaving" but for another 30 minutes we heard banging and doors closing and opening loudly-- nothing like we had heard all week which had been peaceful up until that point. We were going to stay one more night (Tuesday until Sunday) but we just checked out and will go home where it is peaceful-- then drive back tomorrow for the rest of the events. This is unsatisfactory. We have never had such a disrespectful and disruptive stay at the hundreds of hotels we have stayed at for her swimming. The construction people--though very rude-- are not the problem.. the problem is why did Fairfield Inn & Suites by Marriott Austin at Reinli Street allow this room to be booked at the same time as construction? To add insult to injury when we checked out a full day early because of all of this nonsense and frustration, a different front desk clerk had an attitude with us and when we said that the treatment was unacceptable she said US making the construction workers stop what they were doing and "miss out on a days work" was what was "unacceptable"??? Are you kidding me? So we pay to rest, relax, and sleep in a room and we are unable to do so because they are greedy and overbooked and we are the problem? Unbelievable. Do better.

My husband and I visited Austin this past weekend for a friend's wedding and spent three nights at…read morethe guild at the Arnold on East 6th. Originally I booked through an online travel site and minutes after I received a text from the Guild. After chatting with an agent they informed me that by booking direct I could get a deal and I canceled my original booking and booked directly through them with a savings around $250. I had a few questions prior to arriving and every time I texted an agent I received an answer almost immediately. This type of communication continued throughout our stay. The accommodations were pristine. I am extremely picky and honestly was nervous about staying here as it isn't our typical type of accommodations when we travel, but I could not have been happier. The apartment was huge. It was spotless and everything looked brand new. While we didn't cook there, the kitchen was fully stocked with what you would need to make a meal. There was a French press! There were extras like coffee, hot sauce, tampons; they thought of everything you might not have thought of. We spent hours listening to the eclectic record collection thy provided, so fun! Also, the neighborhood was super cool. We ate from some crazy good food trucks (rolling smoke, bomb tacos), checked out an awesome dive bar (the white horse) and found it completely walkable to the downtown area. My only regret is there aren't guilds outside of Texas! Thanks for a great stay!

Stayed at Northshore Austin (2nd and San Antonio...not the address listed here) as a guest through…read moreThe Guild. I loved every minute of it. Way better bang for your buck than renting a hotel. We got a 1 bedroom with a den that had a queen bed. Although the den did not have an actual door or privacy, what we got in amenities made up for it. There was a weird incident where we walked in on 2 employees who appeared to be engaged in gratuitous acts moments before we attempted to open the door. Although, maybe we were mistaken...we all just got an odd vibe from the two employees (one behind a closed bedroom door we found after talking with the first employee for over 5 minutes) and the other changing the password on the lock (from the inside of the room?--/he had to exit to do this after we entered the room). We had requested an early check in, so it was weird to find anyone hanging out there, playing "peek-a-boo" with grown guests at the initial check in. But the final total for a 4 night stay amounted to $1741.90...and considering the location...the amenities...the layout of the room...it was worth it! Just a warning: while the rooms are equipped with full kitchens, there aren't basic items like salt, oil, cutting boards (although one was brought to us after a text) to do any substantial cooking. But, who doesn't love a room where you can actually wash laundry BEFORE heading home?

This has got to be the best kept secret in Austin. You get…read morefed breakfast, you get fed dinner and they give you a card for three drinks pre-or post dinner. all at a very reasonable price I cannot believe what they're charging! There's a lot of families that come here as well. so if you don't like kids, this may not be the hotel for you. However, this is a very budget friendly. It is newer and immaculate. The rooms are spacious. The bathrooms are modern. I love everything about this choice. They are pet friendly for $50 price per pet. So next time you see a sign for the Drury Inn you need to book your reservation there.

This is a nice hotel. Clean, well arranged, pleasant staff. You get points for each visit and if…read moreyou skip housekeeping you get points. It adds up. They have a free Happy Hour every eve with snacks, wine and beer and full bar. Tonight I was amazed at the selection: soup, salad bar, baked potatoes, nachos, Alfredo pasta, chicken strips. It's not haute cuisine but I'm thinking if I had kids I'd tell them to fill up at the HH and then I'd go out to eat with my husband! There's a soda machine with free sodas anytime. Full hot breakfast buffet. There's also a popcorn machine in the lobby. The pool is huge and a big hit with the grand kids.

Homewood Suites is my go-to Hotel when I travel. In Austin, I have found my second home. It is…read moreeasy to see the great leadership in this hotel through the employees actions. Rooms are always clean, gym is above average, common areas are nice, Hotel grounds are well maintained. However, the best features of the hotel are the employees! Edwin and Garrett are great employees who work the Front Desk. Raul is an awesome person who runs the Shuttle. Robert is a great guy who works as a houseman and finally Ken who is the GM is the reason this hotel has so many amazing professionals!

First but definitely not the last time I will be using this Homewood Suites. The rooms here are…read morespacious like a one bedroom condo with a fridge, hot plate, kitchen island, dishwasher, cocking utensils, pots and even Tupperware! Everything here looks new and the decor is very livable. I could see myself staying for a month or two here. There are amenities like laundry machines, an indoor pool and gym. Parking is available for $5.00 a day. Yes $5 bucks as of this writing..no typo. It is further from the city than other hotels, but the drive is only about 15 to 20 minutes to downtown. Also super close to the airport and with the free pickup and drop off shuttle..it's definitely worth it to stay here. The staff is super friendly especially the night desk clerk and when you wake up there's a free breakfast to start your day! Stay here before everyone finds out. It's a real gem. Tip for people staying a week...they have happy hour on Wednesday if I'm not mistaken and there are bbq that you can use to cook steaks if you like.

I had to spend the night here with a voucher from United after their mechanical delays caused me to…read moremiss my last connection flight of the day. I took their free shuttle both here and back in the morning (at 5:30am) and both drivers were wonderful, prompt and friendly. The front desk was polite and helpful and my room was comfy and quiet with nice pillows and a comfy bed. All in all - could've been much worse!

I recently stayed at Aloft Austin Airport and experienced an issue during checkout that is…read morecompletely out of order . My late checkout was scheduled for 4:00 p.m., and I checked out approximately 15-20 minutes late. While speaking with the Front Office Manager, Gabby, about missing breakfast and asking about an alternative option, she snatched the breakfast coupon out of my hand and ended the conversation abruptly in a dismissive tone. Speaking to me while her head was down and making gestures as if I was a staff member. After giving them another shot for an additional stay, housekeeping staff were positioned outside my room around checkout time, holding conversations within earshot, which created the impression they were waiting for me to exit at exactly 4:00 p.m. Afterward, I spoke with other frequent guests who shared similar experiences and described a pattern of poor customer service, lack of hospitality, and unprofessional behavior associated with this individual. I have since contacted the General Manager regarding this matter and am currently awaiting a response.

Very nice people, from reservations through checkout, always friendly and accommodating. The…read morecleanliness, better than average features, and perks Meade this an exceptional value for a place to crash after Sherwood Faire. Free no hassle wifi with good signal allowed streaming via iPad to the hdmi input on approx 32" TV. Shower head was the next stand out item, it feels good enough to mention that I didn't want to shut it off. Breakfast was good, but over at 9. Wife and kids missed it. Pawn shop next door. Not worth mentioning except that there is really nothing else to walk to from this hotel. The first room we checked into was smoking, obviously. We quickly got moved to a new room and they seemed concerned, but we weren't too bothered. If nothing else had been available, it might have sent us elsewhere.

Front staff was very nice first off. There was hair in the bed and not just 1. May of the hairs…read morelooked like hairs that I should not describe in this post. There were two stains on the floor one looked like vomit and the other looked like feces. There also were a few bugs. I left and went to a different Hotel. I requested a refund and was directed to email the manager. The manager is absent and does not respond. I have made multiple attempts to get a hold of the manager and discuss this issue prior to writing this review. I have received no email response either. I would not stay here. it appears from other reviews this is a trend.

We were very fortunate to find Lazy J RV Ranch to stay in a couple months while we were waiting to…read moreclose on our home in the area. It is such a nice, quiet park in a country atmosphere with very friendly owners. Sites are well maintained and laundry facilities are exceptional. The bath houses are currently under construction. The owners are very conscientious about maintaining and improving the grounds and providing a tranquil, well kept campground for their renters. My husband and I thoroughly enjoyed our stay there and highly recommend!