We stay here 3 times a year and the staff is always wonderful. I needed a new room today but the…read morehotel was booked. F. Johnson, staff, got me a room!!! Thank you Holiday Inn!!

We had stayed at this hotel before and had a very good experience, which made this recent…read morefive-night stay across three rooms especially disappointing. The property no longer feels like the hotel we remembered, and the overall cleanliness, breakfast, and customer service have noticeably declined. On our first night, we opened the pull-out sofa for our child and found Cheetos, Cheetos stains, and hair on the bedding. We had to go to the front desk ourselves to report the issue and obtain clean bedding. It was extremely unpleasant and concerning that the sleeping area had not been properly cleaned. We also repeatedly experienced problems with the new coffee machines, which produced poor-quality coffee with grounds in the cups. I reported the issue to three breakfast staff members and a front desk employee, but nothing improved. After checkout, we learned that K-cups were available at the front desk, but no one mentioned this alternative when we first reported the problem. The breakfast offerings have also declined significantly. There were fewer choices, little variety from day to day, bacon only once during our five-day stay, and no longer a juice machine. Cookies that were previously available at check-in were also gone. When my sister asked about the cookies, she was told they were only made depending on "who is working and if they want to make them." Regardless of whether cookies are guaranteed, the response felt dismissive and unnecessarily rude. The most frustrating issue involved a disputed towel charge. I was charged for a towel stain that I do not believe we caused and contacted the hotel to question it. After my initial call, I followed up twice by email and received no response for weeks. I eventually had to contact the corporate office to get someone to address my concern, and only after that--and a third email to the hotel--did I finally receive a response. The lack of communication was extremely frustrating, particularly given that we had already dealt with a significant housekeeping issue ourselves on the first night. Individually, some of these issues might seem minor, but together they reflect a noticeable decline in cleanliness, consistency, communication, and customer service. We understand that ownership or operations can change, but those changes should not come at the expense of basic guest care. Overall, this stay was a major disappointment compared with our previous experiences. The repeated housekeeping and coffee problems, reduced breakfast offerings, dismissive staff interactions, disputed charge, and especially the lack of follow-up from management left us feeling that our concerns were not important. We hope the hotel takes this feedback seriously, because there is a significant difference between the experience we once enjoyed and what we experienced this time.

Nice hotel with a restaurant, bar, pool, kids playground and a cream store! It is well maintained,…read morereasonably priced and family run. Good place for families!

The good ...the Bloody Marys! The bad...the food service…read morehad a lot to be desired...took 1.5 to get food and some burnt. It seemed communication was an issue won't be back.

Let me start by saying I've been coming to the Lake and River Inn for 20 years, but it was recently…read moresold and the new owners are awful! We were charged $100 more than the price at which we booked it, and then the owner wanted to charge us even more because we brought our dog. He finally agreed to waive the "pet fee" but kept the higher price we never agreed to and told us if the dog was ever in the room by himself, we would be kicked out. The bedding and towels in our room were stained. The room sleeps four but only comes with 2 towels, and if you ask for more they will bring you 1 extra. The beds are terribly uncomfortable and the air conditioner doesn't work very well. Overall, it was the worst experience I can imagine at a hotel. I wish I didn't even have to give it 1 star.

Whatever you do, DO NOT stay at this hotel! The new name is OYO Hotel and the man running the…read moreplace (don't know if he's the new owner or not) was extremely rude and unprofessional. Do yourself a favor and pay the extra $10 more per night to stay at a much nicer hotel where the employees are professional and the rooms are clean. I've been vacationing in Heber Springs for over 40 years and this is by far the worst place I've ever stayed in. BEWARE - this hotel is disgusting!

Our guide, Sam, was wonderful. He has lived in the area most of his life. He told some amazing…read morestories! He knew all the good spots and we caught lots of nice sized trout. The gal at the desk in the office didn't seem to be very knowledgeable. She told us the guide would not provide water. The refrigerator didn't have any water either. She said that they didn't get a water delivery. What? So if bottled water was not delivered, drive to the damn Walmart and buy a flat or two. Right?? Thank goodness the guide did, indeed, provide us with bottled water. The guide definitely made up for the negative experience with the office staff.

The setting is beautiful. Only on stove burner worked. Our fireplace didn't work. When we…read morereserved the rooms, they told us that we could rent fishing poles, but when we got there, they said all the poles had been rented, but we could buy one. The funny thing was, there were no boats out of the dock and no one fishing off the dock. Our guide was nice and told me that he and other employees live on the grounds, but the owners live an hour or more away. It shows. We were turned away at the restaurant and told we needed to make reservations one to two weeks ahead. There were only four people in the restaurant. Employees hang out smoking all the time at its back door by cabins. The dock needs repairs. Some on the fishing dock are dangerous. Overall, I love being at Lindsey's because of the picturesque surroundings, but the management is very poor.

The lobby smells like a ashtray and looks like a dump. The manager is dirty and unshaven. However,…read moremore importantly unethical and rude. I booked through a prepaid travel site and the manager want me to pay more LOL. So I called the travel site and they gave me a full refund. Run far from this hotel. I stay 32 weeks a year in hotels around the country and this was by far the worst hotel experience I have ever had.

The office stinks like an ashtray, management is rude, office is a mess and they waited until I…read morearrived to tell me there were plumbing problems and I couldn't stay in the room I reserved. They assured me I would not be charged for not staying, but they charged me 2 x's! I've only received one refund so far and it's been a week. Horrible place! Wouldn't let my dog's stay there!

Hotel is very aged. First room the deadbolt was broken, heater didn't work. Swapped rooms. TV…read moreremote doesn't work. Too tired to deal with it. Missing the stopper in the bathroom sink. Toilet sits super low. No elevator here so gotta haul bags up the stairs. It's actually pretty bad. Recommend the Heber Springs Resort for a bit more. MUCH nicer.

This is a nice location in a scenic community. Our room was very nice. It was clean, large, had…read morenice furniture and a very cute little kitchen with pass through window. Our problem was seemingly minute, yet so disturbing. First of all, we can't stand those mini-marshmallow pillows. Who likes those anyone?? The next problem was the deal breaker, though. The sheets were covered with tiny little pills or balls from poor quality and loads of laundering. They scratched and grated on our skin. My husband slept in a long sleeve shirt so as not to feel them. They grated on my skin and my last nerve - all night long. Total deal breaker‼

Everything about the Inn is perfection. We made a last minute reservation for the Jade room because…read morewe have a toddler and he could be rambunctious. After a 7 hour drive the Inn was cozy. There is alot of room for the toddler to burn off energy. The host are gracious, warm, and kind. Our room was secluded with private entrance and back exit to the beautiful backyard and courtyard. Slumber was heavenly. The breakfast was bacon, any style eggs, hash brown casserole, coffee, mimosas, etc. We will plan a stay anytime we visit. It isn't far from Collins Springs which is a must see.

The host and hostess were very cordial and accomodating. Room comfortable. Very quiet as it was out…read moreof town a few miles.

New Chef Means Great Food at the Anderson House Inn A new…read morechef, Rusty McKenzie, his wife Laura, and their son Kyle operate the Anderson House Inn restaurant in Heber Springs restaurant, maintaining the casual atmosphere that made the restaurant so popular, while serving a sophisticated, creative menu. Lunch is served Wednesday through Saturday from 11 a.m. to 2 p.m. Highlights include the Salmon and Baby Spinach Salad, served with crumbled bacon, hard-boiled egg, and a refreshing citrus vinaigrette. The four ounce salmon filet is high-quality and grilled to perfection. Equally delicious is the Spinach and Mushroom Flatbread Pizza, featuring caramelized onions, tomatoes, and mozzarella cheese on garlic bread, served with a side Caesar salad. My favorite is the Bleu and Bacon Burger, an eight ounce burger seasoned with Cajun spices and topped with bleu cheese sauce, bacon, and bleu cheese crumbles. The menu also includes a soup of the day, made fresh daily. I've been impressed with both the Cheesy Taco and Minestrone soup and the Creamy Chicken Vegetable. Although the dinner menu is impressive, be sure to ask about specials; the crab-stuffed pork chop, for example, was a pleasant surprise. Regular items include Pasta Alfredo, Pesto Chicken Pasta, Grilled Shrimp and Grits, and Apple Jack Pork Chops. I highly recommend the Chicken Roulade, a chicken breast stuffed with cream cheese and spinach, rolled and coated in Panko bread crumbs and baked, topped with a ginger drizzle, and served with mushroom rice pilaf and the vegetable of the day. Most of the lunch items appear on the dinner menu, some with minor changes or larger servings. The appetizers are creative and substantial; give the Spinach Dip in a Bread Bowl a try, or the Crab Stuffed Mushrooms topped with Parmesan cheese. Desserts are also made fresh daily. Popular favorites include cheese cake, chocolate cake, and a hard-to-resist chocolate éclair. Sunday Brunch features the usual favorites--Western Omelets, Shrimp and Grits, French Toast, Eggs Benedict, and the universally-loved pancake--as well as tempting surprises, including the Seafood Crepe, two crepes filled with crab meat stuffing finished with shrimp and scallop garlic cream sauce. The traditional brunch cocktails, the Mimosa and the Bloody Mary, are available at the surprising price of $2.00. The service at the Anderson House is impeccable. The restaurant serves wine, beer, and mixed drinks; both the beer selections and the wine list provide a variety of choices. Restaurant prices are surprisingly low given the quality of the food and the generous servings. Live music is currently featured in the cozy lounge, complete with fireplace, on an irregular basis; the plan is to establish a regular live music schedule as word gets around. The Anderson House, located at 201 E. Main Street in Heber Springs, is open Wednesday through Saturday for lunch from 11 a.m. until 2 p.m. and dinner from 5 to 9. Sunday Brunch is served from 10 a.m. to 2 p.m.

We've come to enjoy Anderson House through its days with Chef Ira and Chef Josh, and we've even had…read morepretty good food under the new owners (although nothing nearly as good as what Ira and Josh served, just decent food). Tonight was a disappointment from beginning to end. We came in large part for the music and enjoyed that, only in such a small space it was much too loud, with a few times with uncomfortable audio feedback. Intimacy is what the space encourages, so I hope that TeacherzPet dials it back a bit next time. Much more troubling was the service and food. Even though tables were available, they had not been cleared, so we waited. We waited and waited for a simple appetizer that could have come off the grill in 3 minutes and to our table a reasonable time from when we ordered it. Instead, my husband had already finished one beer, and the wait staff seemed to have forgotten the shrimp. I wonder if it had been sitting under a heat lamp, because the shrimp was tough. Our dinners were equally slow and disappointing. I had chicken that I could barely cut with my knife. It most approximated shoe leather, and it had almost no flavor. My husband's fish was similarly lacking in flavor. At a nearby table we saw a man refuse his dinner because it was brought after almost everyone else he was dining with had finished eating. Has the bigger entertainment crowd overwhelmed Anderson House? I hope not, because we did have that one good meal under the new owners. We'll give them another shot, but if we have another night like this one with poor service and poorly prepared food, it'll be our last--at least until the next new owner comes along.

We went fishing this morning with Bryce. Everything was great and the fishing was amazing. Highly…read morerecommend booking a trip with Red River Trout Dock if you are in the area.

Beautiful escape and a great place to wind down and relax! Amazing and friendly staff who will…read moretreat you just like family if given the chance