The worst enterprise location in the area. Never have cars available even if booked weeks in…read moreadvance. Management couldn't give 2 sh*ts. Use Morristown location, excellent customer servics. Avoid Parsippany like the plague. *edit*. Tried contacting customer service as requested. No way to send message then live chat: Chat is currently unavailable. Please try again during our chat operating hours of 8:00 AM - 5:00 PM Central, Monday - Friday or refer to our Contact Us page for other methods of reaching us. Could I change to zero stars now?

Rented a car through insurance and the whole process thus far has been seamless. Conner is…read morefriendly, helpful and genuinely takes his time to make sure you understand everything. The car I picked up is clean. I have nothing but good things to say about Enterprise Parsippany.

In regards to fleet, AVIS tends to have nicer, newer vehicles in their fleet although you can get…read morebetter premium brands/models thru Enterprise and Sixt. Up until recently, my experience with AVIS has been mostly positive; however, their infrastructure seems to be showing its age now. In the app, I have reported multiple times that while it shows your available rewards balance the screen that would normally have a toggle for you to select how many points you'd like to redeem has not functioned properly for MONTHS. They've done multiple updates to the app and every time I leave the feedback, both in-app and on the App Store that this functionality is broken and they have yet to remedy this. Secondly, their website and app are a train wreck. There was one day when the app was showing no available vehicles at all. And eventually I decided to try it from the web browser and then it showed inventory but how many people did you walk that day because the app was showing no available vehicles so they went to a competitor? Additionally, trying to do simple tasks like using their online tool to request a receipt it loads and loads then times out. I call to get a copy of the receipt and they say it's sent and I explain I have yet to get anything and their response is their systems are slow and you should get it eventually. This is after the first agent I spoke to told me I dialed the wrong number (even though this was the number on that part of the website, 18003527900) and the number she gave me was for Budget who promptly told me I had the wrong number and call that previously mentioned AVIS number for support with this. This highlights an issue with mergers and starts to feel like your "support" system is setup to run customers around versus actually resolve issues. I recently filled out an incident report for a rental and have yet to get any documentation from AVIS - not even a receipt for the rental showing it was closed out. When you call support they tell you a third party handles these (Sedgwick) and they give you a number and when you call them you get the runaround from them as well. That would be my feedback for AVIS - evaluate all these processes and simplify them and remove friction and runaround.

Avis Customer Service Experience -- Five Weeks and Still No Rental Agreement…read more I am very disappointed and concerned by my experience with Avis regarding a basic request for a copy of my rental agreement. I have now been waiting five weeks for Avis to provide this document. During that time, I have emailed customer service four times and called customer service three times, yet I still have not received the rental agreement or a clear explanation as to why it has been so difficult to retrieve. I find it difficult to understand how a global rental-car company can be unable to promptly locate and provide a fundamental legal document associated with a customer's rental. A rental agreement is not an incidental record--it is an important document that both the customer and the company should be able to access. More importantly, this experience raises concerns about Avis's ability to properly maintain and retrieve customer records, particularly when those records may contain financial and personal information. If a company cannot readily retrieve a basic rental agreement after multiple requests, it understandably raises questions about its overall record-keeping and customer-data practices. I am posting this review publicly because I believe prospective customers should be aware of my experience. I am not asking for anything unreasonable or complicated--I simply want a copy of my rental agreement. At this point, I would appreciate having a regional manager or senior customer-service representative contact me and resolve this matter. I hope Avis takes this concern seriously and can demonstrate that it has adequate systems and procedures in place to maintain and retrieve its customers' records.

I've used Rent-A-Wreck Parsippany quite a few times over the years. Most recently I rented a cargo…read morevan 3 times in the last month. I've been quite happy with them. The vans were not wrecks at all. One was older, two were brand new, all were roadworthy. Rosalie helped me with all of them. She is friendly, efficient, knows her stuff. She was careful to document any dents before I left the lot, and she took the time to help figure out the right mileage quota, and familiarize me with the particulars of the controls and dashboard of each vehicle. She made the process easy.

I had needed a car because my starter wasn't working for Memorial Day weekend . On such short…read morenotice i have had plans to go down the shore and Rosalie made my stress a breeze ! She was so kind and quick and efficient . I had taken the Volkswagen and had ZERO PROBLEMS. As a 22 year old renter you're always worried about being scammed , DONT . This place will set you up accordingly ! Ask for Rosalie

Jeff is very professional and accommodating. Car was immaculate and in great condition. Makes…read morerenting a breeze - highly recommend!

I have to tell you that this car rental establishment is on time they are professional they care…read moretheir punctual. They make you feel comfortable and all I'm gonna say to Jeff and to Chris is that you can best believe I will be referring you to people that I do know who do ask me which place to go to rent a vehicle keep up the great work and know that you are the best. I thank you very much.

Awful!!! I picked out a car on Expedia. It was a car I could afford. I am not CEO! When I arrived…read moreafter a 7.5 hour plane ride, walk the long distance to pick up my car, I had to deal with a car salesman! First, he said, "We don't have the car you put on hold. It's through a third party, yada, yada yada. We can give you an SUV." I ordered a small car. I said no, "I want a small car." He said ok and then wasted time writing up a "car". I went to look at the paperwork and it was a station wagon!! I said ,"I told you I wanted a small car!!" Then he proceeds to tell me he only has a stick shift assuming I'd say no! I said, "I'll take it." The car was fine and the trip was great! When I returned the car the guy said I had prepaid 75.00 for gas!! I had not approved that. The guy didn't say it either. Now, I just received an invoice for speeding a 64.00 dollar ticket, plus 42.00 for your fees!! Needless to say, after my experience, I will never use Budget again!!! They' re a bunch of scammers!!!

I rented a car in AZ and the electronics died including the AC during a 110 degree day, the…read moreroadside team sent me to a satellite location 20 miles away and it was closed (Sunday) and then another that was closed. I had to stay out there and then drive back to the airport the next day and waste 2 days of our trip because the satellites didnt have a 7 passenger SUV. I rented an SUV for our family of 6 and they promised me a coupon for 2 days free plus some points for my trouble. They only give sedan coupons I learned so I called and they said they will take that away and give me 4000 points. They issued me 800 points a month later which couldn't rent a scooter for an hour. I put in 30-40 calls over the course of a year out of principal and they have the absolute worst customer service of any org I have encountered in my nearly 50 years of life. I travel a lot for work and now refuse to use them even if it costs 2x as much just out of principal that they refused to do the right thing to a top level customer that called more than 30 times. This was never a good use of my time and I would generally never even call customer service but again it was a matter of principal. During all my calls one of the people asked me if I could stop calling, they have the notes and if they said they will do the points they will..... they never did after a year.

This is the second time I get a car from Gogel this year. I…read morerented this car at my Dealership because I needed my car repaired. First time I got a car it was filthy. This second time it was not as bad, but still not clean. A couple days later got a low tire pressure and ran out of fluids in the car. Since I work 3 miles from where they are located, I called them figuring that since they serviced cars they might be willing to put the put the fluids in and put the air back in the tires. Instead of providing any customer service for their product, they recommend I either go to a gas station or drive back to the dealership approximately 45 miles away to get this issue resolved. I will not be renting from this company again.

Priced out a couple of places to rent a cargo van and ended up selecting Gogel located on Rt. 10 in…read moreWhippany. I was able to make the reservation just a day in advance, the paperwork was quick and smooth and lady at the front desk was really sweet. The van itself was virtually brand new and everything operated 100%. Considering the price and distance allotted I think Gogel is hard to beat.

You'd be a fool to rent from this location. So bad I might not even rent from Hertz again. They…read moredon't "have cars" here unless they've been reserved, and literally every single one of them needs work before it can go out. Booked a pickup on Friday for 7:30am Monday, it's 8:10 and I've been here since 7:25, still waiting for the car to be "released for rental" after it needed an oil change first. Simply insane, and the counter help was a complete jerk about the entire situation.

Was really disappointed with this location. We found them on the AAA website as a close and worthy…read morerecommendation but I would not go back here nor would I suggest it to someone else. First off, when we first walked in everyone was eating breakfast on the front counter, even the gentleman who helped us. It was a little rude, I don't really appreciate being spoken to while someone is chewing. There wasn't much explanation of the paper work as compared to other car rental places we have worked with. As for the car, where to start... It was absolutely filthy, the outside and the inside. The steering wheel and shift knob were sticky and it didn't look like it had been cleaned or vacuumed in quite a while. The tires were just about bald and the brakes were screeching every time we stepped on the brakes, they were on their way out. The only plus about the car we got was the satellite radio. Overall, our experience was not great. The car and the service was lacking, except for the guy who we gave the car to upon returning, he was super helpful. I don't think we will be using Hertz again.

This location is not just a single truck company but actually rents out trucks for multiple…read morecompanies. You think that working with multiple companies they would learn some type of professionalism but don't expect that. I made an appointment with the budget website and it said this place closed at 6. My appointment was for 5:30 since that was the only time I could go (right after work). After I get there, no one is available. I even see the hours for one of the services held at that location printed on the window (which said they closed at 6). After hectically trying to call everyone I could to resolve it since I needed to get the truck that day, I eventually gave up on them and went with uhaul since everyone with them and budget simply deferred responsibility of the issue. Avoid working with these people if you can because customer service is no really a concern of theirs.

I reserved a car through a email promotion for Budget Rental Car/Amazon. The promotion stated that…read moreI would receive a 30% discount and a 20% Amazon gift card if I reserved a car before July 13th. I followed the promotions instruction and reserved my car on July 12th. After I returned from my vacation and waited 72 hours, I noticed that I didn't receive my gift card. After several attempts to call costumer service, I finally got in touch with a person. After reviewing my account, they stated that I did not do it properly and instead put in a corporate code that only gave 10% and no gift card. I said it was impossible that I put in a code since I don't know any such code, and I explained why would I settle for 10% when I could get 30%, plus a gift card. I asked to speak to a supervisor, and I was told I would get a call back in 48hours. The whole experience leads me to believe that this was a scam. Beware!! !

Terrible. Rented me a car not adequately maintained and when the tire failed said it was my…read moreresponsibility to pay roadside assistance am even though they set me up for failure by sending me in a car with bald tires. They are not a good company. They don't respect their customers and trying to get a hold of and executive is impossible. Stay away!

My small business has spent hundreds of thousands of dollars with Budget over the last 5 years…read more I've tried to reach out to them with a simple request of getting a copy of invoices. I've been bounced around from department to department for months and still no one will help. If this is how they treat someone that spends hundreds of thousands of dollars with them, imagine how they'll treat you. Stay far, far away from this company. They don't value you... so don't value them.

Reserved my truck online for the day after Christmas. The next day I was driving to pick up the…read moretruck and I received a call from the local office informing me they were closed that day. Then why did it allow me to make a reservation? We agreed I would pick up the truck the next day instead. The next day I went down to the location and was informed that they don't actually have any trucks!! What a waste of time. I went to Penske instead, and had a great experience with them. Oh, and Budget charged me a $75 "no-show" fee for a truck they didn't have. Now I get to waste more time with them trying to get that refunded. Avoid this place like Covid.