Rented a car through insurance and the whole process thus far has been seamless. Conner is…read morefriendly, helpful and genuinely takes his time to make sure you understand everything. The car I picked up is clean. I have nothing but good things to say about Enterprise Parsippany.

Easy going staff and they very much always focus on their customer service!!! It's very rare to do…read morebusiness with a company that cares about their customer relations and want to provide the best outcome for every scenario

This location is not just a single truck company but actually rents out trucks for multiple…read morecompanies. You think that working with multiple companies they would learn some type of professionalism but don't expect that. I made an appointment with the budget website and it said this place closed at 6. My appointment was for 5:30 since that was the only time I could go (right after work). After I get there, no one is available. I even see the hours for one of the services held at that location printed on the window (which said they closed at 6). After hectically trying to call everyone I could to resolve it since I needed to get the truck that day, I eventually gave up on them and went with uhaul since everyone with them and budget simply deferred responsibility of the issue. Avoid working with these people if you can because customer service is no really a concern of theirs.

Avis done the right, I needed to lease a car for an employee for about a month. Went to enterprise…read morerent a car first they refused to release me a car, because my add own driver had an out-of-state license and a debit credit card. This is the first time I've ever heard of in an own driver meeting a credit card. I was purchasing it my license my credit card, but anyway. Avis done the right and extend the lease for an extra few weeks, they let me keep the same rate. I'm going to forget enterprise ever existed. Avis is my new title holder. Will return, many many more times! Grade A+

In regards to fleet, AVIS tends to have nicer, newer vehicles in their fleet although you can get…read morebetter premium brands/models thru Enterprise and Sixt. Up until recently, my experience with AVIS has been mostly positive; however, their infrastructure seems to be showing its age now. In the app, I have reported multiple times that while it shows your available rewards balance the screen that would normally have a toggle for you to select how many points you'd like to redeem has not functioned properly for MONTHS. They've done multiple updates to the app and every time I leave the feedback, both in-app and on the App Store that this functionality is broken and they have yet to remedy this. Secondly, their website and app are a train wreck. There was one day when the app was showing no available vehicles at all. And eventually I decided to try it from the web browser and then it showed inventory but how many people did you walk that day because the app was showing no available vehicles so they went to a competitor? Additionally, trying to do simple tasks like using their online tool to request a receipt it loads and loads then times out. I call to get a copy of the receipt and they say it's sent and I explain I have yet to get anything and their response is their systems are slow and you should get it eventually. This is after the first agent I spoke to told me I dialed the wrong number (even though this was the number on that part of the website, 18003527900) and the number she gave me was for Budget who promptly told me I had the wrong number and call that previously mentioned AVIS number for support with this. This highlights an issue with mergers and starts to feel like your "support" system is setup to run customers around versus actually resolve issues. I recently filled out an incident report for a rental and have yet to get any documentation from AVIS - not even a receipt for the rental showing it was closed out. When you call support they tell you a third party handles these (Sedgwick) and they give you a number and when you call them you get the runaround from them as well. That would be my feedback for AVIS - evaluate all these processes and simplify them and remove friction and runaround.

You'd be a fool to rent from this location. So bad I might not even rent from Hertz again. They…read moredon't "have cars" here unless they've been reserved, and literally every single one of them needs work before it can go out. Booked a pickup on Friday for 7:30am Monday, it's 8:10 and I've been here since 7:25, still waiting for the car to be "released for rental" after it needed an oil change first. Simply insane, and the counter help was a complete jerk about the entire situation.

Was really disappointed with this location. We found them on the AAA website as a close and worthy…read morerecommendation but I would not go back here nor would I suggest it to someone else. First off, when we first walked in everyone was eating breakfast on the front counter, even the gentleman who helped us. It was a little rude, I don't really appreciate being spoken to while someone is chewing. There wasn't much explanation of the paper work as compared to other car rental places we have worked with. As for the car, where to start... It was absolutely filthy, the outside and the inside. The steering wheel and shift knob were sticky and it didn't look like it had been cleaned or vacuumed in quite a while. The tires were just about bald and the brakes were screeching every time we stepped on the brakes, they were on their way out. The only plus about the car we got was the satellite radio. Overall, our experience was not great. The car and the service was lacking, except for the guy who we gave the car to upon returning, he was super helpful. I don't think we will be using Hertz again.

The people who answer the Reservation Dept. @ (800)971-1052 are complete illiterate morons. Rep #1…read morequoted me a price of $163.14 GRAND TOTAL. I repeated it back to him. He confirmed it. He couldn't spell my 5 letter name correctly despite my spelling it for him (DUH) so my reservation confirmation EM (with my name in it) never arrived. I CALLED BACK A 2ND TIME & spoke w/ Rep #2. This time I spelled my name multiple times, but he too, was incapable of spelling (DUH) so again, I never got my EM. I CALLED BACK A 3RD TIME. Hurray! An Einstein! He could actually not only spell my 5 letter name right, but also get the EM to me! I held on the phone this time, as I had 0 trust by the 3rd time. I got the EM only to discover Rep #1's price quote was NOT $163.14 but OVER $700!!! RIP OFF! I had to wonder are they really this ILLITERATE or was it a CON to not send me the EM price confirmation, then spring it on me when I picked up the vehicle and it was too late? I demanded to speak w/ the Supervisor, who REFUSED TO HONOR THEIR ORIGINAL QUOTE. I told him to listen to the recorded phone conversations! I FILED A COMPLAINT W/ THE BBB. In their response to my BBB complaint, Budget Corporate Ofc. alleged the price quote was NOT $163.14. I KNOW WHAT I HEARD & WROTE DOWN AT THE TIME & REPEATED BACK TO THE REP. ENOUGH AGGRAVATION AND WASTED TIME! I went to ENTERPRISE car rental where the price and service were excellent!!! And guess what~ they could even spell my 5 letter name and get an email to me the 1st time.

Budget is the worst Rental Car Company that I have ever delt with my in my 48 years of renting…read morecars. Yes, their prices are reasonable but BUYER BE WARE!!! Tried to cancel a reservations...thery wanted to charge ne $50 US to cancel. Tried to extend my reservations by one day only to discover that that would cost me $80 US!!! The entire 3 day rental was only $110 US. So $80 US for one additional day...REALLY!!!!!!!!!! To top it all off no one speaks english very well. I can't stand US companies that move their customer service to a third world country to keep from paying a half way decent wage here in america. BUDGET I HAVE RENTED MY LAST CARE FROM YOU!!! I HOPE IT WAS WORTH TO YOU TO CHASE ME TO YOUR COMPETITION! BUYER BE WARE...THIS COMPANY IS VERY DECEPTIVE AND DIFFICULT TO DEAL WITH. THERE ARE MANY CHOICES OUT THERE AND MINE JUST NARROWED BY ONE!!!!!!! BYE, BYE BUDGET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give them no stars I would. I travel a lot so I'm very familiar with price changes and…read moreall the things that come with travel. I rarely write a bad review but My frustration leaves me no choice. I booked a car for pick up in Raleigh Durham seven months ago and a drop off in Tampa. I got a phenomenal rate and I got a convertible so I was very excited. Turns out my flight is getting in too late to get to the pick up location because it is not at the airport so I called to see if I could maybe pick up the car at the airport instead. The first person of course said he can't help me to call Customer Service and he gave me a phone number. I spoke to someone for a while and then they gave me a supervisor to say that I can't even get a convertible because they don't offer them anymore so I said OK that sucks but can you please at least just let me pick up a comparable car at the airport and he said I would love to but I can't help you call Customer Service they'll do it for you. So after on hold again for a while which is fine I asked for a supervisor who in fact was even less helpful and basically wouldn't do anything to help me even though they booked a car for me that they're not even going to provide. I didn't ask for anything other than a location change which they said they would've had to get the car from there anyway which turns out they don't even offer anymore. The absolute worst customer service and passing the buck and not listening to your customer or even offering any kind of help or solution. It's all about money and I don't even know why companies say that they're there to help you because frankly they are Not there to help you!! It always amazes me that when you're traveling and your flights late or the car company doesn't have what you booked seven months before they ask you to understand and I always understand because it is what it is so it is so frustrating and sad to me that they can't realize that every once in a while it wouldn't hurt them just to be a little flexible and work with you when they can't do something it is a two-way street folks!!!

I reserved a car through a email promotion for Budget Rental Car/Amazon. The promotion stated that…read moreI would receive a 30% discount and a 20% Amazon gift card if I reserved a car before July 13th. I followed the promotions instruction and reserved my car on July 12th. After I returned from my vacation and waited 72 hours, I noticed that I didn't receive my gift card. After several attempts to call costumer service, I finally got in touch with a person. After reviewing my account, they stated that I did not do it properly and instead put in a corporate code that only gave 10% and no gift card. I said it was impossible that I put in a code since I don't know any such code, and I explained why would I settle for 10% when I could get 30%, plus a gift card. I asked to speak to a supervisor, and I was told I would get a call back in 48hours. The whole experience leads me to believe that this was a scam. Beware!! !

Terrible. Rented me a car not adequately maintained and when the tire failed said it was my…read moreresponsibility to pay roadside assistance am even though they set me up for failure by sending me in a car with bald tires. They are not a good company. They don't respect their customers and trying to get a hold of and executive is impossible. Stay away!

Top notch work and service! Highly recommended for box truck maintenance. Thank you Gilson!read more

From the owner: We are excited to announce our second location in Boonton, New Jersey! We will be serving as the…read morego-to Hino dealership and OEM parts distributor for businesses in the area who have a medium-duty truck in their fleet. We look forward to serving you! Drop us a line - we would love the opportunity to meet you.