My daughter needed her AC fixed and called them in the morning. Dropped the car off and was met by…read morethe friendliest staff!! Kudos to all of you, even the service tech that pulled the car up for pickup in record time! 5 stars are not enough

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

Andy was very helpful and a pleasure to be around. Even though my situation was kind of difficult,…read morehe helped us as much as possible to get us what we needed. So beyond grateful for all of his hard work. He totally deserves a raise.!!!!

I had ordered a mid-size vehicle for two weeks.the first vehicle smelled of alcohol and I don't…read moredront drink. ** They to clean it up and claim the had another vehicle, but it was the same vehicle with different tags on it. I got yelled at , by my older sister being accused of drinking and driving. Just being this vehicle for a short time smelled like a beer factory. ** If I was to be pull over by the Police , I could of gotten a ticket for DUI or put in jail. **** DO NOT TRUST this location, they lie thru there teeth just to make a deal. If you suspect you are getting a vehicle that smells of Alcohol that is not of your doing , the Call the Police ASAP ! This should be fraud. Also you can be falsely accused of wrong doing ! . Don't risk your life , if suspect something is wrong with the vehicle you are trying to Rent !

I would leave zero stars if possible. This place rented me a car with expired tags and then refused…read moreto do anything about it. I got pulled over and officer informed me registrstion was 2 months expired. Didn't even occur to me to check that when I rented it. When I called they said they didn't have another car for me to swap it with. I will never rent from here again. Customer service was ridiculously bad. When I brought the car back and handed them the ticket they kept arguing trying to tell me the registration wasn't expired. Then they said its not thier fault or thier problem. Not cool at all.

Miguel took very good care of us and got us in and out very fast. He was very friendly and…read moreapologized when he didn't realize I was waiting (it was maybe 5 minutes). We were a little confused on why the door was locked but it was just because they only had one person and he was cleaning cars. Over all good service!

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.

One of the best car rental experiences I have had. I took my car into the shop and had to get a…read morerental. The shop decided to call these guys, who were right across the street. One of the guys--I forget his name--picked me up from the shop and took me to Enterprise, and we had a cool conversation on the way. When we went in, he started handling my stuff right away to get me through. This was my first time really doing all this, so I didn't completely know what was going on. I was just following along with them. They knew what to do. They were the professionals, and the guy who picked me up really got it done. The only problem was that I didn't know what I was doing. When he asked me questions, I answered them wrong, so the form got filled out wrong. Basically, the system ended up saying my insurance didn't accept it, yada yada. However, the guy right next to him picked up the work and was like, "Oh, I know how to fix it ." He started handling it immediately by calling my insurance. I know you guys know how annoying those insurance call can be, but yes, he sat through the entire thing, waited, and answered everything. But it gets better: he didn't just do this once, he did it twice. I accidentally gave the wrong answers again! The second time around I finally had the correct answers, but I felt bad and was like, "Yo, let me just do it," because I didn't want him to go through that hell again. I was really hoping I wouldn't have to, though. He just said, "I can do it." I asked, "Are you sure?" and he said, "Yeah, I can do it." Thank God! It was such a relief that I did not have to go through that insurance experience. Both of these dudes were awesome, and this place was awesome. They even upgraded my car once I gave the correct info. They offered to clean it, but I declined because there were a lot of people waiting in there who were getting aggressive, and I just wanted to keep things moving. Honestly, just tell them exactly what you want and what you need. They're the professionals; they already know what to do, you just gotta specify what you need. Awesome people. Professional Experience.

Booked a nicer car for a long road trip not wanting to put the miles on my own vehicle. A lady…read morecalled making sure I was aware I was required to bring a major credit card. I only had a debit card and asked what we had to do, larger deposit? She answered not a problem they had other options to still rent that vehicle when I came in. Came in to pick it up to be informed I could choose a different car than what I rented or nothing. We chose nothing. Enterprise missed out on a $1200 sale due to the manager Bubly (guessing on spelling). The worst part is I always tent from this location and had rented the month prior. Now stuck wanting to rent for another work trip and now have to find a new car rental company.

Went to this car wash today and it was worth the drive from Hagerstown in Friday traffic. Staff is…read moreso friendly and efficient. My cost was $36 for inside and out and the results were perfect, in my opinion. Thank you all! Definitely will visit again.

When the Rosemont Car Wash was purchased several years ago, and when the owner was in attendance;…read moreit was an excellent car wash. However, since his absence my partner and I have noticed a steady decline in their service. Several days ago I payed $35 for the works. My passenger side window is streaked, water still remained on my car, tires were not cleaned and dried properly, air fresher was not placed in car, and some debris still remained on my car. Not a happy customer. The quality was below standards and the attendants were not very attentive to the details. I did not leave a tip. I will be returning to the car wash on 40 (West Patrick). They provide a much better service and detail is a priority.

DO NOT RENT HERE. IF I COULD GIVE ZERO STARS I WOULD. This is the most unprofessional car service I…read morehave ever attempted to rent from. My husband was referred here by his mechanic, as he had some work done to his van and he needed a vehicle for a few days. He took an Uber and showed up bright and early when they open, 8AM and waited an hour outside in the pouring rain and the office never opened. Calls went straight to voicemail. Needless to say he rented from somewhere else. This place is a joke, take your business elsewhere if you don't want any hassles.

It's a ripoff! Don't even bother.. Apparently they have 200 miles a day limit on normal cars too!!…read moreI can understand having this limit on exotic cars, but I had rented intermediate car, not a Ferrari. They did not bother to point that out when I was picking up the car. Just go to Enterprise down the road, better car, better service and at least, you won't be surprised at the end. U do not SAVE at this place.

I rented a car for 4 days. The car wouldn't connect to my phone and the car it self had no…read morenavigation system. This was stressful as I needed directions to my destination and back. Halfway to my destination, the oil light came on saying the car needed an oil change now. This was stressful. I requested a partial refund and was told because I prepaid, they were unable to process a refund. Very disappointing experience.

Great availability and great service! I had an unexpected repair on my car and needed a car rental…read moreasap. I didn't have time to put in a reservation, and did a walk in. I was lucky enough to walk by this Hertz and they actually had a car for me. They were courteous and fast. I returned the vehicle with no issue and the staff was fantastic, especially Flavia. I highly recommend.