Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

I have rented from Triangle Motors a couple of times. Jimmy Lee and Tom Harrigan were the rental…read moreagents I dealt with. Everything was tops. The guys were friendly, helpful and knowledgeable. They made suggestions that were good. And the cars were clean and very well maintained. Triangle Motors charges very fair rental prices. One way I think they are able to do this is by restricting the number of miles you can drive. If you are looking for a rental car to drive to the Grand Canyon and back in less than a week, you probably won't be satisfied here. But if you need a reliable, clean car to drive around town at a very reasonable price, this is the place for you. One last thing. Businesses used to advertise that the customer is always right. The guys at Triangle Motors make you feel that way.

Andy was very helpful and a pleasure to be around. Even though my situation was kind of difficult,…read morehe helped us as much as possible to get us what we needed. So beyond grateful for all of his hard work. He totally deserves a raise.!!!!

Excellent service always with enterprise very friendly staff. Rented a vehicle from this location…read morewhile my car was in the shop the whole experience was fast and easy and deposit was sent back to bank quickly upon return of the vehicle.

I would leave zero stars if possible. This place rented me a car with expired tags and then refused…read moreto do anything about it. I got pulled over and officer informed me registrstion was 2 months expired. Didn't even occur to me to check that when I rented it. When I called they said they didn't have another car for me to swap it with. I will never rent from here again. Customer service was ridiculously bad. When I brought the car back and handed them the ticket they kept arguing trying to tell me the registration wasn't expired. Then they said its not thier fault or thier problem. Not cool at all.

Miguel took very good care of us and got us in and out very fast. He was very friendly and…read moreapologized when he didn't realize I was waiting (it was maybe 5 minutes). We were a little confused on why the door was locked but it was just because they only had one person and he was cleaning cars. Over all good service!

I bought a 2025 Outback from Frederick Subaru today. Roberto Lopez helped me navigate the car…read morebuying process; he answered all of my questions and made sure I had any information I needed and connected me with other Subaru staff members who will help me with future maintenance for my Outback. He was polite, direct, and helped me through my very first car buying experience, and I am so grateful for him! My spouse and I worked with Ed Cabahug on financing my Outback. Ed did a wonderful job explaining our options and disclosing complicated contract information. He was quick and concise and informative. I felt we were in very good hands with Ed. Thank you Roberto and Ed for making our first new car buying experience easy. Happy Holidays.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.

Booked a nicer car for a long road trip not wanting to put the miles on my own vehicle. A lady…read morecalled making sure I was aware I was required to bring a major credit card. I only had a debit card and asked what we had to do, larger deposit? She answered not a problem they had other options to still rent that vehicle when I came in. Came in to pick it up to be informed I could choose a different car than what I rented or nothing. We chose nothing. Enterprise missed out on a $1200 sale due to the manager Bubly (guessing on spelling). The worst part is I always tent from this location and had rented the month prior. Now stuck wanting to rent for another work trip and now have to find a new car rental company.

The staff is despicable! I rented a car from the Enterprise at 6003 Urbana Pike in Frederick, MD…read moreand witnessed staff park vehicles in the handicap access aisle and in handicap parking spaces. When I brought it to their attention that parking in those spaces without proper tags is illegal, I was met with the argument that "they are putting a customer in the vehicle." I asked if they were putting a customer who needs accessible parking in said vehicle and they responded "no." I stated that regardless of the "convenience" they needed to move the car because what they are doing is illegal and again ADA Federal Law. Without any sense of urgency to correct the matter they continued to check in other customers and eventually moved the car. Normally, I'm not a confrontational person but I have a child with a disability. Lately, when I am out and about with her these instances start to work my last nerves. It's people like this that give a bad name for an establishment as a whole. I get it that this kind of stuff isn't at the forefront of everyone's mind, but if I'm bringing it to your attention take a moment to listen before trying to "put me in my place" or accuse me of being a "Karen." I will AWLAYS advocate for my child and ADA as a whole. What I don't appreciate is being intimidated or treated like a fool because I refuse to back down. I have every intentions of filing a complaint against the branch manager Dajuan Dent and Thomas Mitchell for spinning a narrative that I was a "hostile customer, making a scene" about parking.

Went to this car wash today and it was worth the drive from Hagerstown in Friday traffic. Staff is…read moreso friendly and efficient. My cost was $36 for inside and out and the results were perfect, in my opinion. Thank you all! Definitely will visit again.

When the Rosemont Car Wash was purchased several years ago, and when the owner was in attendance;…read moreit was an excellent car wash. However, since his absence my partner and I have noticed a steady decline in their service. Several days ago I payed $35 for the works. My passenger side window is streaked, water still remained on my car, tires were not cleaned and dried properly, air fresher was not placed in car, and some debris still remained on my car. Not a happy customer. The quality was below standards and the attendants were not very attentive to the details. I did not leave a tip. I will be returning to the car wash on 40 (West Patrick). They provide a much better service and detail is a priority.

Great car rental agency in Frederick MD. The staff was was super friendly and professional.read more

DO NOT RENT HERE. IF I COULD GIVE ZERO STARS I WOULD. This is the most unprofessional car service I…read morehave ever attempted to rent from. My husband was referred here by his mechanic, as he had some work done to his van and he needed a vehicle for a few days. He took an Uber and showed up bright and early when they open, 8AM and waited an hour outside in the pouring rain and the office never opened. Calls went straight to voicemail. Needless to say he rented from somewhere else. This place is a joke, take your business elsewhere if you don't want any hassles.

Great availability and great service! I had an unexpected repair on my car and needed a car rental…read moreasap. I didn't have time to put in a reservation, and did a walk in. I was lucky enough to walk by this Hertz and they actually had a car for me. They were courteous and fast. I returned the vehicle with no issue and the staff was fantastic, especially Flavia. I highly recommend.

I rented a car for 4 days. The car wouldn't connect to my phone and the car it self had no…read morenavigation system. This was stressful as I needed directions to my destination and back. Halfway to my destination, the oil light came on saying the car needed an oil change now. This was stressful. I requested a partial refund and was told because I prepaid, they were unable to process a refund. Very disappointing experience.