TAKE PICTURES OF YOUR CAR BEFORE LEAVING THIS PLACE!! They will try to bill you for pre-existing…read moredamages. Don't know if it's a scam they're trying to run to increase profits or the laziness of a specific individual, but I would've been out $1000+ if I didn't do my own pre-inspection and take photos. Thanks, ERAC!

The process went really well/smoothly. Insurance covered majority of the cost of the rental, with…read moresome out of pocket costs. Great car given to me, it needs an alignment but other than that.. perfect. Billing was easy to understand and the staff were very helpful/accommodating. The insurance was a little confusing though, they wanted me to purchase rental car insurance through enterprise but my policy on my car covered my rental. I didn't end up purchasing the insurance and was ok. If you're getting a rental through your car insurance company, majority of them carry over your insurance policy to the rental. Make sure you ask your insurance agent.

Very poor experience. During both pick-up and drop-off there were not enough people working the…read morefront desk. We waited over 2 hours to pick up our moving truck and then it had to be jumped because it wouldn't start. Every person in front of us had some kind of issue, as well- that is part of why it took so long in the office. Definitely would be worth driving further and paying more for mileage to not have to deal with this hassle.

The sales staff were great. The overall experience was great. I give 4.5 stars but not five because…read moresome of the items in the financial office just were not explained or allowed to be questioned before paperwork was done. Customer relationship in that area needs to be improved. Allow the customer time to review and ask questions. All the warranties were not that clear. However I would go back to them to get another car. Again Great job folks

Was told transmission flush, but instead got simple drain and fill. Was charged significantly more…read morefor simple drain and fill. Waited almost 3 hours . Was told at check in, that full report of complimentary multi point inspection would be given at check out. Nothing was given. Very disappointing service.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

I'm an EA for a female executive. Company offers a female driver and reasonable prices - great…read moreservice at a reasonable price for my bosses recent trip to the Midwest.

Like a newborn toddler learning to walk and then talk, it's been fun to watch Big Car grow and…read moredevelop over the last few years. I actually believe my first time to the Center was for the Yelp 500 two or three years ago and since then I've been for art shows, film screenings, meetings or just to marvel at their tremendous parking lot gardens and chickens. There's something so raw and edgy that makes Big Car a perfect fit for its surroundings. Nestled between all of my favorite ethnic eateries and stores, the building and staff is very in tune with what is going on in Lafayette and tapping in to the diverse audience of the area. I would have to say my favorite part about the Service Center is the simple fact that it once served as a car repair shop but is now filled with Sun King beer, a screening room, and a calendar packed with classes and events for all ages. Can't wait to see what comes next for this creative powerhouse.

Big Car? Oh, you mean the place with the chicken coops…read more I've driven past this facility several times and I always wondered about what went on inside. (The last time I visited, it was a tire center, lol) I was pleasantly surprised by what Big Car had done with the place. I had the opportunity to participate in the Digital Disconnect event where you surrender your mobile devices for an evening of good old fashioned fun. Think board games, letter writing, and live music. Of course, I panicked when I realized that I wanted to tweet about the event and my cell phone was nowhere to be found. But, wow. How refreshing to remember life before being connected to EVERYONE 24 hours a day. Kudos to Big Car on a great event and on re-purposing an unused building on the NW side. I'm looking forward to returning soon and often.

Great mechanic , very reliable , skilled mechanic with wide range of expertise. Great pricing for…read morethe quality of work

From the owner: At Victor Auto Repair, I’ve spent years refining my craft as a hands-on mechanic who prides himself…read moreon transparency and trust. Whether it's a routine oil change or complex diagnostics, each vehicle gets my full attention and expert care. I believe in explaining repairs clearly, offering honest recommendations, and making decisions with your best interests in mind so you're not just another appointment, but a valued neighbor whose safety and peace of mind matter. Victor Auto Repair is a family‑run shop rooted in community and integrity. We’re dedicated to delivering honest, high-quality repairs with the kind of care you’d hope for in your own neighborhood. No gimmicks—just skilled work, honest pricing, and a team that values you and your car like our own. Our passion lies in precision, transparency, and peace of mind. Whether you need a quick tune‑up or a major repair, we offer clear explanations and fair prices so you’re always in control. With genuine respect and technical proficiency, we’ll care for your vehicle like it was our own.

If I could leave 0 stars I would. I took my car here a year ago and was not fixed. I brought it in…read morefor a part change for struts. They did a hood job on that but then Armando suggested I get my belts replaced. I let them change the belts then my car started to overheat and he went in to say I needed and new then a water pump. I have a family and live in fixed income we came to agreement when I got the money my car could sit at shop. I brought him $300 for water pump for solution to my problem. He ignored me for weeks. My car was relocated to his "friends" garage and just sat. I believe they were swapping my parts without my knowledge. Armando responded once I threatened to get police involved. DO NOT BRING YOUR CAR HERE.

They did a brake pad service on my 2022 Hyundai Elantra. I bought the pads having planned to do it…read moremyself, but had a change of heart. I called and asked if I could provide my own hardware and they were happy to do it. It was $160 cash only and we're done in 35 minutes. Amazing price for the labor and nice staff - thank you!

They have great service and their credit program is very helpful...they look at your paychecks and…read moreyou can qualify for a loan through PLS. Service department keeps vehicles running smooth. Love the warranty they offer. If you can't qualify for a bank loan I definitely recommend checking out PLS Auto's vehicles, they will take care of you.

Very upset with PLS especially their service department... Sat all fucking day to get my belt fixed…read morefor the fucking car not to be fixed still doing the same shit .. I'm pissed and disappointed. This my 2nd car from them no problem with the first one this second one... Maintenance man rip off fr