Get Rent Booked a seven day mid-size SUV rental (Sun - Sat) thru Costco Travel for an unbelievable rate of $225--that included taxes and all fees! The rental check-in process was super fast and super easy, and the lady (sorry didn't get her name) was fantastic: friendly, efficient, and gave me a free upgrade to a large SUV (Ford Explorer). The car was clean and ran great. The only negative was the car kept spitting out an error code about some rear seatbelt sensor issue, which was mildly annoying but it is a Ford (Fix or Repair Daily) so what do you expect?! ¯\_(ツ)_/¯ Will definitely rent thru Budget again. Great job! read more

We booked and prepared for a compact car, but when we arrived we were told they did not have any cars left so they would have to give us a different car. They told us they would give us an upgrade for free; however, they charged us for it. We signed up for the insurance and told us we were signing for only the insurance and the upgrade was free since they did not have the car we paid for. They charged us for the upgrade and a bunch of additional charges and refuse to refund it. They are disorganized and dishonest. We will never book a budget car again due to this. read more

Don't ever think you can call the Airport Location at Portland, ME. It takes you to the India call center. They are no help. Never do business with a 2-star Rental Company. They deserve 1-star. read more

if I could rate zero stars I would. interesting I cant rate Portland Jetport location. I am filing lawsuit for bait and switch practices. you will book a car and when you get to counter they will tell you they don't have it but offer you "discount" for another car and charge you that and then not cancel your original booking and charge you twice! customer service will pretend they understand and do nothing. I have called them many times to get lied to. I am filing small claims against them for being lying thieves. think I am being ignorant, try it. when you get double charged for your "discount" and they won't refund you I told you so. I NEVER post reviews but these people are lying thieves. watch when this post disappears. telling you. read more

Horrible service. The guy at the front desk rushed through everything and tried to charge me $35 extra until I pulled up my reservation from the Uber app. Only then did he suddenly lower the price. On top of that, they still added an unexplained extra $20 next day charge. When I called twice to ask about the extra fees, they hung up on me both times. Completely unprofessional. Budget has zero transparency and zero respect for customers. I'm never renting from them again read more

Delta caused so many delays that I came in at 2am. I ran to the rental area and the company I had booked with had left, but Budget stayed opened to help people because they knew our flight was delayed. The blonde woman, can't forget her name, was so nice to help me even after they had closed! She's such a gem! read more

Very unethical company. Got charged for fuel after returning a just filled car. Also charged 500.00 for windshield replacement for a small chip. Will never use again and suggest no one use them. read more

Would give it no stars if I could. I was told when I called the 1-800 number budget has they said I will be able to rent a car without a credit card. He said I can't rent it to you without a return ticket guy was a dick refused to let me speak with a supervisor super rude horrible body language read more

I don't get the low stars for this location? Staff were helpful, funny and fast. We spent about 20 min altogether from when we got in line to when we drove out of the garage. That's how I like for car rental service to be, so I was happy. read more

Maybe have more than one person working the desk with an enormous line. If you have enough staffing, customers don't get as angry.

i did appreciate the opportunity to enter my info in advance of my pickup. that made the process much faster and simpler. the car i reserved was just as described and ready to go. my only issue was the counter service. the person assisting me was no help with questions and treated me so that i felt i was infringing on their personal time. i don't need sugary sweet but i do expect courteous and professional. read more

If I could give them zero stars I would, they completely over charged us for everything and gave us a vehicle with horrible tires like bald, we brought our vehicle back on the first but no one checked it in until the 4th so we were charged as if they didn't have it and the company will not even look into it they told me I have to prove it, such bull, we were told a max for the tolls which ended up being double and when we asked what to do if we were going to be back later than planned the girl behind the counter said we would just be charged the extra time, never explained that we had to actually call in to extend it, I even sent the CEO an email and never got a response, stay far away from this company, something that should have cost me 1000 ended up costing me almost 2000 read more

This is a letter I sent to Budget Rent a Car. They charged over 600.00 dollars for a cancelled reservation that obviously is verified by their inventory. We cancelled it the same day! They will not return the money. I will not stop trying to get the word out: Do not use this company! Letter follows: To Customer Service, Budget Rent-A-Car, I would like to express my disgust with your service during a recent rental transaction. During the holiday season (2024), I was planning to rent a car for a week and drive to see my family in Michigan at Christmastime. I have a car, but I was concerned about whether it would make the trip. I told my two sons about my plans to let them know I'd be gone that Christmas. They decided among themselves to rent the car for me as a Christmas gift. It was actually a perfect gift and gesture at the time. When the time was near, my son shopped around and chose Budget Rent-A-Car and provided me with all the details. The night before I was going to leave on my trip, December 18, I had a friend drop me off at the Portland Jetport (Maine) at about 4:00 PM. At the desk, there was a sign that informed me that Budget does not accept debit cards. I only had a debit card. I have not rented a car in several years and didn't know about this policy and since my sons would be paying for it anyway, I didn't think it would matter. After talking with the attendant, he told me that I would not be able to pick it up unless I had a valid credit card even if I was not the one paying for the rental. He was not receptive to any explanations or further discussion, so I called my friend to pick me up and when I was home, I looked to see if I had a credit card that I could used the next morning, but I did not. So, needless to say, I cancelled my trip and the next morning, I went to the budget website to cancel the rental. The website informed me that the rental had already been canceled. I didn't know whether it was my son who canceled it or if Budget had canceled it because the car had not been picked up. I tried to check with my son, but he works in the merchant marine and at the time was very busy and wasn't able to follow up with me, but I believe he did contact Budget to formalize a cancellation. Is it your policy that if a complication like this arises where the car is not picked up, you charge the customer anyway? Do you not have the ability to check whether or not the transaction was completed? My son now tells me he cannot get your company to refund his money! I find this extremely outrageous that after having to accept that my plans fell through, you now refuse to refund money you charged him for not using one of your cars. Please contact me to confirm that this is your policy or to provide a refund to his account. If you do not respond, I will take the next step(s) toward reporting your ridiculous practices and recovering what we paid you. Sincerely, Dennis Kelnhofer read more

Our incoming flight was delayed a couple of hours so I attempted to call the rental car place (Budget) and couldn't get a single person on the phone. Called multiple phone numbers, all of which led me back to corporate, out of state call centers. So, I called the airport directly around 8:00 pm to see if I could get a hold of anyone to let Budget know we'd be arriving late but that we would still be needing the vehicle. I was assured by the operations manager of the airport that they (car rental company) have a contract with the city of Portland and they are required to stay open for a minimum of 30 minutes after the last flight arrives. I asked the operations manager if it was as all possible for him to get a message over to the rental company to let them know we'd be there and he assured us they would wait for us. This is quite a small airport so I figured it would be a manageable task for someone in such close proximity. Our flight finally arrived and we rushed over to Budget to find that no one was there! We were forced to sit in the airport overnight after almost 24 long hours of travel until Budget opened in the morning. By far the worst and most stressful travel experience I've ever had. The employees at the airport aren't even willing to do the bare minimum let alone go out of their way to assist weary travelers. read more

Had a fantastic experience renting through Costco Travel with Budget Rent a Car in Portland Maine Jetport. Brian at Budget initially helped me through the process and he knew every detail and was a great guy. We ended up with a Kia K5 that was spotless! The drop-off was just as seamless, there was a very kind gentleman working the desk and I wish I had gotten his name. It was on Tuesday the 20th in the morning. We will definitely use them again. read more

I rented a vehicle on April 2, 2022 for 24 hours. I rented it with no damage. On November 3, 2022 (SEVEN MONTHS LATER) I receive a letter indicating that there was "Glass damage" and that I would be charged $477.00! The car was turned in during normal business hours with a Budget employee accepting it and no damage was indicated. I would avoid this location at all costs. read more

This review is for the Budget Rental Car at Portland Jetport, Maine. Upon arrival October 25, 2022 mid day, we waited at the Budget/Avis counter for 15 minutes and NO ONE was at the counter. A line started forming behind us and we attempted to call the Budget main number and there was no answer. We just wanted to pick up our rental car and go. Finally two people came to the counter without a smile or a greeting, or an apology for the wait. They just asked "Budget or Avis?". The car was fine, the return was easy. But the customer service at the counter was horrible. I'll shop around next time. read more

Only use Budget, particularly the Portland, Maine airport location, if you are all right with them stealing your property. I returned my rental early in the morning on Sunday, September 12th. In a rush, I locked my cell phone in the car, where it was sitting on the dash, and dropped the keys in the lock box before I realized I had done so. This was before regular hours, and no one was available to unlock the car, and I had little choice but to catch my flight. Attempts to call the location directly, after I landed, failed. I'm not sure why they even have a listed phone number, since I was invariably shunted into the national automated phone system. Trying to use the online lost-and-found option was pointless, as the Portland location somehow doesn't participate, most likely because it allows them to steal anything left behind in a vehicle without anyone asking questions. I submitted a lost-and-found claim through their voicemail system, but despite leaving my email address and phone number (I had to get a new phone,) and writing down the case number, I heard nothing in response. I was able to reach what Budget charitably regards as their "customer service" line, even though this is not even offered as an option on their automated system. By pushing buttons at random, I was eventually connected to an actual human being, and explained my predicament. This was on the Monday immediately after I lost the phone. Unfortunately, I was hung up on the first time. The second time, I was put on hold for half an hour. After hanging up and trying for a third time, the customer service agent expressed some sympathy and said he was putting in a lost and found claim, and let me know I should hear back from someone in 5 business days. At the end of the week I called customer service again to follow up on my claim. The agent I reached did little except tell me, in so many words, that the contract I signed with Budget allows them to steal anything you accidentally leave behind in one of their vehicles, no matter how valuable or how diligent you are in trying to retrieve it. He also told me that if I put in a claim - and I had, twice - I would hear back from them whatever the outcome. Naturally, he was lying, and upon reflection, I think Budget staffs its customer service line with misanthropes who just want to make everyone else miserable. I heard nothing further, until I submitted a negative review directly to Budget. Not long after that, I heard, via email, from the Operations Manager at the Portland location. He apologized and told me eventually that he looked for my phone and could not find it. I responded and politely asked what Budget's practices usually are when they find objects in vehicles, especially when it's quite easy to determine to whom those objects belong, and when the owner makes a sustained effort to retrieve them. I heard nothing in response, so I assume that the usual practice is what I experienced. Given the chance, they steal the belongings of their customers. It's unfortunate, because for the most part this location's service was, though not stellar, perfectly decent. But I don't appreciate rental car companies stealing my things, so I recommend avoiding Budget at all costs. read more

I understand that many of these employees are overworked and underpaid so this is not a complaint against the employees so much as it is against the company for letting these things slip through the cracks. Our rental agent was great, friendly, and very nice as he told me that we couldn't have the Tahoe and that the only thing left in that class was an Infinity QX-80. Ok, not bad, I have driven one before. Now, I am an old-school mechanic so without looking underneath the hood, I suspect a bad fan clutch was the terrible noise that accompanied my family and me on our trip from Portland to Lake Winnipesaukee to Boston for a week. I'm not kidding when I say this car sounded like an old Ford dump truck. People stared at us wherever we went. The other problem was the slow leak in the right front tire Shraeder valve. EVERY day I would have to take a trip to town to overfill the tire so it wouldn't be flat the next day. Finally, the car was pretty dirty. I mean, it was vacuumed but there was a sticky mess spilled in the third row that went undetected and the windows were kind of grody. I would think twice about budget because while the employees work hard, I feel that this is the case in many other towns. read more

This review is for the Budget Car Rental located at 1001 Westbrook St in Portland Maine. I decided to go with Budget because at the time: 1. it was one of the few rental agencies that allowed me to do the reservation online (I did the request around a week before the my trip to Portland and other rental car agencies were asking to call directly for the reservation) 2. It was $200 cheaper than other rental agencies. The Good The person who initially helped me going over the (virtual) paperwork was thorough in the sense that she went over what each page I had to sign/check meant. When I arrived at they did not have long lines, but neither did the other car rental agencies on site. This is to say that if you are looking for something with no lines or reduced wait time it is likely that the other rental car agencies will be as quick. The Bad When I did the online reservation, I specifically selected the Toyota Corolla or similar intermediate car. After getting the reservation paperwork completed. The worker who assisted me with this looked for the car keys in a little basket with other car keys and asked who I assume had to be the manager/supervisor at the time if one of the car keys was ok. The manager/supervisor said yes. When I go look for the car, I was given a Ford Ecosport. I do not know much about cars; however, I specifically recall that when I was doing the online reservation I selected the intermediate Toyota Corolla or similar because I was looking for a smaller car - sedan like - and the Ecosport is like a SUV. Initially, I though well maybe I can just suck it up and stay with this car. But the car smelled a lot like cigarettes - I have sensitivity to the smell - and was dirty. I went back to Budget Car Rental. This time there was a line because a flight had arrived, I had to wait in line. I spoke with one of the workers she brought the manager/supervisor. I explained to the manager/supervisor that the car I had been assigned did not fit the car that I had requested on reservation and that it was no similar to Toyota Corolla. She kept insisting that it was similar. At one point she was also like she had a line of other customers and that I had the option of voiding the contract or upgrading to a different car. She also made a comment about good luck about finding another car. I went with voiding the contract and went to Hertz. I had to do the reservation over the phone, but I was able to get a car similar to what I requested on the reservation and had no issues with them. The reimbursement process with Budget Car Rental went smoothly and I received my money back in a timely manner. So kudos to them for that. However, I need to emphasize that they need to train their employees better because in no other place do you tell someone that they have a line or these are the only options you got and are dismissive of what you are telling them. Take for example Hertz, when I did the reservation it was Honda accord or similar when I went to pick up the car they did not find the car right away and they wanted to upgrade me to a SUV. I explained what I had requested and they were able to find a sedan and this makes all the difference when providing customer service. Now when I see Budget Car Rental, I tell people about my experience and although it does not mean that every one at Budget Car Rental is the same as that manager/supervisor it does affect what I think about the company, especially at the front end of customer service. read more

When I rented my car, I elected to pay for my own tolls, rather then pay the $6.95 express pass budget offered. So when I got my credit card bill they charged my card anyway without my authorization for the express pass. I will never rent from budget again. Now I have to call them and explain everything for $6.95. Really?? Super frustrating.. read more

On a two week vacation road trip and the car breaks down around 6:00 at night. Thought it would be easy to call Budget and get a swap from the local Budget location. But after more than an hour on the phone I'm told the local Budget "declined" the swap. They will get a car delivered from Boston 90 miles away. No ETA. After three hours of periodic texts that someone will call in 15 minutes, I get a call around 10:00 pm that the car will be here at around 1:30 am. No car at 2:00 am. I call again, told it was never going to be 1:30, told car will be here at 6:00 am. 7:00 and still no car.. Text Budget (you have to text and ask someone to call, takes about 15 minutes), told car will be here in 90 minutes. Get a call from the Budget "Escalation Team around 7:45 telling me it will be 60 to 90 minutes. Also this was a known issue that Chrysler notified owners about. Budget apparently decided not to fix it. read more

We picked up our rental today at the airport. We were dropped off there by the motel's shuttle. The experience of getting the car was excellent. Alan had reserved a small SUV. It was a Kia Sorento, I think, bigger than what we're used to. Casey helped us. She suggested we upgrade to a Lincoln SUV at a cost of $12 more per day. She said it would be more comfortable than the Sorento, though no smaller. We chatted a bit and we told her we drove a Mazda CX5. Evidently the Lincoln had been taken (Alan said she couldn't find the key) and she told us she had a CX5 which would cost us an extra $6/day. We jumped at it. It has 17K miles on it and lacks some of the features of our car, but it's familiar and comfortable and we're pleased. read more

Disastrous experience! Booked a car in New York City to drive to Buffalo through Canada. The first car got a flat tire in Maine, after four calls to Budget including two very rude customer service reps, we found someone to fix the tire by ourselves and then switched the car in Portland. The car we were given in Portland had one BALD tire!!! We had to switch again in Montreal; the guy said we were lucky it didn't burst!!!! Budget...never again! read more

What a disaster this place is... Rented a car for 2 days. Car was never inspected before we drove off. Returned car to original rental point at Portland Jetport/Portland, ME at 5:15 AM on the day the car was due back as we were flying out extremely early. Obviously, the customer service desk was closed. Parked the car as instructed when I rented the car and dropped keys in the drop box. 2 weeks later, I am being billed in excess of $1200 w/ Budget claiming the car was never returned. It's virtually impossible to actually reach the Budget desk at Portland Jetport due to the annoying Budget automated response system. Spoke w/ corporate customer service and they informed me it will take 3-5 business days to straighten this mess out; meanwhile I'm out $1200. Believe me, this is the first and LAST time I will ever use Budget Rental Car. read more

I highly recommend you do your research prior to renting from budget. I was told complete lies by two sales women in an effort to upsell. The first lie was that the bigger expedition they were trying to get me to rent had more features, heated seats and navigation, than the standard expedition. This was a complete lie, I went and examined both cars, the only difference was the length of the vehicle, both had all the same features. Next they tried to scare me into buying their overpriced insurance by telling me that car insurance companies won't cover a 7 passenger vehicle such as the expedition. I went ahead and called my insurance company at the counter and they assured me that it was covered, in fact they would cover up to a 15 passenger van. When they heard that I wasn't going to buy their insurance the two sales ladies disappeared leaving a nice gentleman to check me out. The reason they did this is because it counts against them if they don't sell the insurance and they would rather put it upon their co&worker (glad I don't work with these types of people) Bottom line they will lie to your face so please do yourself a favor and so thorough research before renting from them. I also took pictures of all preexisting damage because I know they will likely try to use it as a way to squeeze more money out of me when I return the car. Happy travels.... read more

I won't be renting from Budget Rental, Airport location in Portland, Maine, again. My last two rentals, one at the end of July 2021, and one last week, August 23-26, were very expensive which is understandable given the pandemic but neither car had been appropriately serviced. I had service alarms that went off continuously during the rental period. Last week, my oil gauge warning went off and the tire pressure gauge went off repeatedly despite repeatedly filling the tire. To top it off, I rented this car to attend a funeral in Northern Maine, but upon picking up the car observed significant dents and dings on on all sides of the vehicle. I picked the car, just before closing, late in the evening so I ended driving it but observed the next morning, in the daylight, that it was in very rough condition. Pretty embarrassing to drive this in a funeral procession. In addition, to the cosmetic issues, the safety concern of driving a car with poor tire condition was very concerning. The car in July had a service alarm that went off repeatedly, which was not only distracting but again made me question the safety of driving the car. In addition, both cars reeked of a very powerful deodorizer that made my passengers nauseous. I will not be renting from Budget again. When I told this to the attendants upon returning the car, my impression was that they were not surprised. It looked like they were cleaning it to rent to the next customer. With the $139-189 charges per day, I would expect a car that smells ok, functions safely, and looks cosmetically ok. I can not recommend this business. read more

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Worst car rental experience ever. 3 of 4 phone attendants were not Fluent in English. Almost ruined our Christmas and didn't give a damn. Not in the slightest trying to help. Also outrageously high prices. Thank God there is also an Enterprise in Portland. Use them. read more

RENTERS BEWARE!!!! rented a suv from Budget with my debit online, and it clearly showed on my banking app that it was paid for. prior to paying for the rental my wallet had been stolen. so my bank and dmv went out of their way to ensure I had my identification in hand. my credit card company assisted me with setting my card up virtually. when we got to the airport. they refused to let me rent because my credit card was not in hand? although my debit had already paid for it in full both of the men behind the counter dismissed me within three minutes and stated I was stuck and gave me a number to be reimbursed? if my debit had already paid for it, why the hell do you need to turn around and charge my credit card. they did not care that I was stuck, offered zero help. flatly told me it was policy! so I was left in portland having to find an Uber, to get me to a hotel, and it may take up to 3-5 business days to be reimbursed not to mention missing a very important deadline on where i needed to be! the two men should not have customer service jobs! read more

Friendly service and great rental car price for unlimited miles. They gave me a new 2014 Ford Focus with only 9 miles on the vehicle. It was so new we had to put in the floor mats. The staff person who helped us, Ahmed, was awesome and great to work with! read more

Budget Rent A Car - This 2014 Ford Focus was our rental car. Had great gas mileage! Thanks, Ahmed! - Car Rental Near Me - Portland, Maine

If I could give a negative star value, I would! Be aware, if you've been a Fastbreak customer before, you must sign up again if you've not rented within 12 months. I did not know that, as there's no statement of that in plain sight on their website. (I was told later it is stated in very small print at the bottom of their Terms and Conditions.) there's a female clerk there who is the rudest person I've ever encountered. HER NAME IS DORCAS. When I asked her name, I wasn't able to understand what she said. Since my Fastbreak had expired, I had to get in the other line and wait another 20-30 minutes. Later as I was talking to another clerk, the first desk clerk came up and SLAMMED down a piece of paper on which she'd written her name and said, "be sure you spell it right!" When I asked the clerk how was she able to be so rude and keep her job, he would not look at me - he just kept on typing. in many businesses, DORCAS would be fired for her attitude, insolence and unbelievable rudeness to a customer! Budget Car Rental does not believe in, or value, good customer service!!!! read more

The car was totally fine, however, rent from another company. The service at this Budget location is HORRIBLE! Not to mention, they don't even quality check the cars before, or after you rent them. My husband and I picked our car up last Saturday, and when we went out to the car there was no one to meet us for a quality check. My husband and I did a quick walk around, and found that there was part of the back reflector missing. We went back in to tell them and the woman told us they do a quality check upon return, and that this issue was notated. My husband asked to see the notation, and of course there was nothing noted. We just didn't want to have to pay for something that we did not cause. On top of that, the woman that we worked with was extremely rude. You can just tell that she hated her job and that she didn't want to be there. Not for nothing, but that shouldn't be taken out on a customer. We returned the car on Tuesday, and again there was no one there for a quality check. We went to the counter to return it, and asked for the check out process. They told us that the quality check was only performed when you first rent the car. Interesting. We were told two completely different things. So when do you actually perform a quality check? Unfortunately, when we got to the terminal, I realized I left my selfie stick (I know, lame!) and my iphone 7 adapter cord in the car. I called them immediately and spoke to a nice guy who said he would mail it to me, no problem. Since he was offering to do that for me, I told him that he could keep or throw out the selfie stick and just send me the cord...since that was more important and to make the shipping cost less. I called back for an update, and spoke to yet another horrible woman who told me I would have to give her my credit card number for a $10 or so charge for shipping the cord. The cord is approximately two inches long and maybe 8oz in weight. Why $10?! Then I told her to forget it and I would ask my friend to pick it up. While I was trying to explain that I wasn't sure when she could pick it up because of her work schedule, she flat out hung up on me. Which in my eyes is unacceptable. I know this is quite the rant for a simple car rental, but it was just a horrible experience and I recommend renting with any other company they have at the Portland airport. read more

Renters beware. Things look great at first, you get a friendly person behind the counter and they say they don't have the car that you requested, then as you if you are okay with an upgrade. Most car rental companies provide that free upgrade if the car you reserved isn't available, Not the case with this location. I was charged an upgrade fee and because my flight was delayed 24 hours, I was also charged an extra day. I had to call Budget Customer Service to get a refund for the extra day that I was charged. read more

Wow-super easy pick up and drop off- convenient and helpful staff. The agent suggested I get a bigger better rental (good saleswoman) and said it was $10/day extra so I declined. She then said I can have it for only half that due to my AAA membership so I agreed. We ended up with a Ford Escape instead of a Chrysler- very nice, roomy, comfortable vehicle. I am thankful for that suggestion. So I get home after vacation and see that I am charged the full $10/day instead of $5...call placed to customer service. Very courteous, understanding, ENGLISH speaking rep assists me- She tried to figure out why all the extra charges and was as stumped as I was because they did charge me only $5/day extra, but they also charged me $10 for this $7 for that, $12 for this....what the???? She had the charges removed from my credit card within 3 days! read more

I never write negative reviews but this place deserves on. They quoted me $95 for a day rental but charged me $268 as soon as I drove off. I'm fighting this with the bank and will take my plight to the BBB as they have treated me horribly. I moved all my business rentals to hertz and couldn't be happier! read more

These people are combative, inept, and wholly unconcerned with the inconveniences they inflict on customers who plan ahead of time. They have an unpublished policy to not take debit cards, continued to take my debit card and then "red flagged" me from their system because of their error. They were unwilling to accept fault, uncooperative and instead of working with me, recommended I move on to a different carrier---after they had taken my money, and refused to give a refund! I will never work with Budget, and I implore anyone reading this to do the same. read more

I used AutoRentals.com to reserve the vehicle I got, it was extremely cheap and the process was easy. Getting a rental car from this location was great because of the airports small size. All the rental car companies are in one place and easy to find! read more

This was a while ago but I have to share. We arrived in Portland with a 2 month old baby and a TON of luggage. I had a Hyundai Accent reserved because we were on a shoestring budget. The desk agent took one look at us and upgraded us to a Chevy HHR at NO ADDITIONAL COST. Who else in the faceless world of rental car companies would do that? Now that's world famous New England hospitality. Very impressed, and thank you, nice lady, wherever you are. read more

Based on other reviews this is going to sound like a broken record: Go. Anywhere. Else. Woman named Debbie at the counter was rude before I even opened my mouth. She rolled her eyes multiple times when I was confused about her questions like a stubborn teenager. When I said I didn't have a credit card, she laughed in my face and simply said, "I can't help you." I had to ask my daughter to put the car under her credit card and then this woman manipulated my daughter to buy unnecessary insurance WHEN I ALREADY HAD INSURANCE. She terrified my daughter talking about extremely worst-case scenarios like deathly car crashes while ignoring me, the original customer. As someone who has worked in customer service for many years, I am absolutely appalled that this company would keep this woman in her current position. To the woman who works there: I have never felt so disrespected and belittled, my daughter left this place in tears because of your rudeness and so-called sale tactics. read more

I will never rent from here again. I got an economy car, so wasn't expecting the greatest. Drove my 4 hours away trip and got there barely with the road conditions. So my first instinct when I got to my destination was to check the tires because something wasn't right. BALD!!!! I don't even know how I got home in one piece. Contacted customer service and all they told me is that I should have called roadside service?!?!? For what..and that I could have taken it to the nearest location for an exchange. Well that location is an hour away in the opposite direction. I can't even believe they haven't been sued for some of this stuff I have been seeing on reviews. read more