This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!

This location is huge! Very nice & clean with a nice waiting area…read more Staff greeted us the moment we walked and we struck up a fun convo about the World Cup with them & some other customers waiting. While we were here some area managers rolled in big smiles & water, Gatorade, ice cream & popsicles to bear this unreal heat! It's 100° today with a real feel of 108°! Bleeeccchhhhh!!! The entire staff was so warm & friendly! Such a great vibe here and def a five star feel! Fingers crossed they have a car. Brian got us in our car & he was superb! 7/3/26

Absolutely five stars! It's not often anymore that a company will take the time to give both a…read moregreat experience and do right by their customers. So, I want to take a few minutes to genuinely appreciate the staff at the Enterprise car rental in Springfield, VA. We had a surprisingly great experience overall, including working through an unexpected issue. The staff were professional, friendly and great to work with when we picked up our vehicle. There was also a genuine mistake on our rental agreement that no one caught, and not even I saw it until I was getting ready to return the vehicle. I brought it up to the staff, who were very patient, looked into it, and then put me in touch with the branch manager. I was absolutely in a position to be totally screwed over, but instead the branch manager took the time to look into it, speak with me, and at the end of the day - he corrected it and did right by me! Thank you Nathanael (Nate) and team for going above and beyond, and doing right by me! It's easy to give five stars when things are smooth and go as planned. But it's truly a remarkable five stars when hiccups happen, and the customer still walks away going wow- these are some professional hard working folks trying to do their best and doing a great job. Thank you! I am now absolutely a loyal customer and will be back to rent from them whenever we have friends or family come to town.

This place has 10 years of bad ratings for a reason…read more 2 stars because the cars are relatively nice for the price, but the customer service here is seriously bottom tier. (Also, Budget customer service in general is very bad. Steer clear unless your company has an agreement with them)

FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME…read more DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here.

Zach at the front desk is great! He helped me as a non-reserved car person who just showed up. We…read morecracked a few jokes and he got me on my way in less than 15 minutes!

Great service from Caitlin Humbles and April! Very friendly, professional, courteous and prompt…read moreservice. April recommended that I pre-pay for the fuel at less than $3 per gallon compared to the $4+ per gallon seeing at the gas pumps. Thanks for that money saving tip April! With gas prices and inflation on the raise, we can use every money saving tips we can get.

Probably the most unprofessional experience I've had in the car business. I called ahead to confirm…read morea vehicle was in stock because I wanted to test drive it, and the representative assured me it was available and encouraged me to come in. When I arrived, I saw the vehicle in person and was ready to move forward. However, I was told I could not test drive the car unless I first completed a credit application, allowed my credit to be run, and financed through Hertz Financial -- despite already being pre-qualified with my own credit union. The explanation given was that they "don't want just anyone test driving certain cars," which was surprising and disappointing, especially after being invited to visit. As a serious buyer who had already secured financing, the requirement felt unnecessary and highly unprofessional. I was genuinely floored by the experience. For this to come from a national company made it even more shocking. Lesson learned.

After a very poor experience at the Baltimore office I went to Springfield and the process was…read morefine. I'm sorry I don't remember the salesman's name, but I think it was JD. The business office guy Reza was also good. Beware Hertz only provides 1 key for some reason.

I was in Marshall VA, and needed a spurt of the moment trip to the airport. The owner of the…read morecompany made an exception and i had a lovely ride to the airport. Usman is a lovely man and the car was in wonderful condition. Also, he made for wonderful company.

From the owner: On time Service . Punctuality, Safety , Satisfaction of customer is our priority…read more We are proudly serving all over Virginia, Washington DC , Maryland & West Virginia. Licensed , Insured, certified. Pick Up at Dulles, Reagan , Union Station and drop off Anywhere in USA . Corporate Services Airport services Point to point service Event services Hourly services Tours and sight seeings Special occasion services Wedding and prom Casinos

The ladies that work with at this location in Annandale are rude and have poor customer service…read more Specifically a lady there named Brianna. I called asking a simple question about the vehicle I rented from them and she wouldn't let me talk or explain the situation. She didn't listen to what I had say or seem to care. The only semi good thing I have to say about this location is that they were able to help me get the rental in the first place (which is their job), but even then they came off as rude to me and family. Would not come back.

Am I doing it? I must. Yelp! help me…read more.. AVOID! AVOID! Awful, downright sleazy, customer service shouted by manager 'elizabeth' and the rude sub she bossily orders around! Enterprise employees try to 'SKIM' $$ off the top by wantonly sending cars to 'no-name' repair shops. It's a scandalous - sub par - scheme! Employees barge through doors, colliding and knocking into folks that just spent money renting an Enterprise vehicle! Renters are YELLED AT! That is totally RUDE, UNETHICAL & SNOBBERY! Both female employees here, pugnaciously and disgustingly unfriendly (they are) blame and confront renters over damage that came on used delivered cars (15 minutes ago - the delivery truck is pulling out) from out of state. I am DISGUSTED by 'elizabeth' I refuse to rent Enterprise. She never provided a receipt. She accused us of having had someone KEY the car!?! We (our whole neighborhood, families, friends) will now go to Avis and Hertz. First my credit card was charged $500 deductible, then after fighting back I was refunded. The car we received had 4 severely damaged hubcaps, shredded tires, hood and door + looked like it had just been in a Jason Statham action movie sequence! FIX THAT SHIT first - before accusing clients. THE WORST CAR RENTAL LOCATION! FIRE MANAGER ELIZABETH SHE IS AWFUL. Review: -2

I recently rented an air compressor from Mega Rentals, and I couldn't be happier with the…read moreexperience! The price was incredibly affordable, and everything went smoothly. Highly recommend them for anyone in need of quality equipment at great prices!

Great equipment and service so glad to have them so convenient for us for whatever we need we just…read morecall most of the time they have the tool or equipment needed! Abdul and the brothers, are very friendly and generous!