Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

Things are going better after my last appointment here. I had an issue with a battery from 2021…read morestill under warranty and the service manager helped me square away an appointment and new battery within a few days. My advisor Dwayne very nice, friendly and helpful. And more importantly he was efficient! Also, when my car was ready, there were many advisors, ready to go get the cars and almost everybody interacted with here was very friendly, which is far different than my previous experience. Glad management has made some changes and I would consider returning again.

I rarely leave negative reviews, but this experience was extremely frustrating…read more When I first arrived, I was very impressed with the staff. The first employee I met was friendly, professional, and helpful. My service advisor, Marvin, was also pleasant during check-in, and I initially planned to leave a positive review. Unfortunately, the experience went downhill because of the lack of communication. I provided my correct phone number and expected to receive updates about my car throughout the day. Instead, I spent the entire day waiting without receiving a single call or text. I repeatedly called the dealership trying to get a status update and was continually routed to voicemail. At one point, I finally reached someone who assured me they would not put me on hold and that they would get an update for me. Instead, I was left on hold for over 30 minutes and then transferred to someone else's voicemail. By this point, I had spent hours trying to get a simple update. When I called again, I was finally told that Marvin had already left for the day without ever contacting me. I was shocked and frustrated. I had dropped off my car in the morning and spent the entire day waiting for information, only to find out near the end of the business day that my advisor had already gone home. After expressing my frustration, I was told that I could come pick up my car, which I did around 6:15 PM. What makes this especially disappointing is that the entire situation could have been avoided with a simple phone call or text message. Had someone taken a few seconds to update me using the phone number I provided, I would not have spent nearly three hours making calls, sitting on hold, being transferred, and trying to track down basic information about my car. I understand that service departments are busy, and I respect the hard work that goes into servicing customers. However, communication is a critical part of customer service, and on this visit it was completely lacking. The staff I met in person were great, but the follow-up and communication were among the most frustrating customer service experiences I have had.

If you're looking for a salesperson who treats you with respect and genuine kindness, go see Peter…read moreNartey at Priority Toyota of Springfield. I had been shopping around hard at various dealerships and online platforms (Carvana, Autotrader, etc.) for a 2026 Tacoma TRD Pro. Despite the competition, Peter won my business because he made me feel like a person from day one. He was incredibly accommodating and focused on getting me the best deal possible, including my military discount and price matching. This was by far the easiest car-buying process I've gone through out of the seven cars I've owned. Exceptional service!

IF I CAN GIVE 0 I WOULD!! I recently bought a car from this dealership, and when I signed the…read morepaperwork, everything was done electronically. I wasn't given a copy of the documents to review at home. Later, when we tried to add the car to our insurance, we noticed an extra $1,200 added to the total price. When I called to ask what the charge was for, they told me it was "insurance in case of an accident so the car could be towed." This was added without my knowledge or consent. When I went back to the dealership to cancel it, everyone acted like this was something that happens all the time. It felt dishonest and misleading. Adding charges without telling customers is basically taking money from people, and it's not right.

I had a great experience with them, I bought an M8 sight unseen from out of state from Bimmer…read moresales... Sean, the owner, personally picked me up from the airport and took me to a fine Persian restaurant where we ate Kabobs together. When we arrived at their state-of-the-art facilities in Northern VA the car was pristine and even better than advertised. They gave me a complimentary FULL tank of gas and followed up to make sure I made the drive home safely. I would HIGHLY recommend them to anyone looking for a pre-owned BMW. PS: My only gripe was that I had vicious diarrhea as soon as I arrived home from my meal with Sean, as it turned out, the Kabob place wasn't in fact persian but ARAB instead.

Bought a used car from Sean and his team. I was traveling in to pick up the car and they had it…read morenicely prepped, independently inspected and all set. Title and all paperwork arrived promptly. All in all, a great experience. Was very easy to communicate with Sean via text and phone.

Outstanding experience - Been buying and leasing vehicles for over 30 years - by far, the…read moreexpertise, knowledge, promptness and professionalism of Kasim (Sales Associate), Lauren (Sales Manager) and Zubair (Finance Director) is top notch - they absolutely raised the bar. From being welcomed in to driving out in a new 2026 JEEP, the experience was efficient, transparent and hassle free... The entire process took less than 90 mins... I am a customer for life. Thank you!!

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

I visited Sheehy Subaru of Springfield (VA) on Sept 27, 2025 after emailing the store a documented…read morequote from another Subaru dealer well in advance. My assigned sales rep, Chas, was polite and professional -- he really knows about cars and likes his job. The issue was with the General Sales Manager, Chris Barr. He is rude, unprofessional, and disrespectful: He repeatedly interrupted me and discouraged me from explaining what I needed. He refused to engage with my written quote as a baseline and instead presented a substantially higher, non-competitive offer. When I pointed out the pricing gap, he questioned the legitimacy of my quote in a dismissive tone and essentially told me to leave if I wouldn't accept. BUYER ATTENTION: This was the only dealership--across all my recent visits to Subaru, Honda, Mazda, Toyota, Volvo, BMW, and Audi stores--where I experienced this level of rudeness. I've purchased cars in California and Michigan and never encountered this approach. There are MANY Subaru dealers nearby; buyers do not need to settle for this experience. Importantly, I completed my purchase the same day at another Subaru dealership with a respectful experience and a competitive discount. Even a few dealerships that couldn't match the price still maintained a professional, constructive attitude, leaving the door open for future business--exactly how it should be.

Army Service-member reviewer here! Both the management and staff at Action Preowned have made this…read morethe most pleasant car purchase I have ever had in my life. Ben took a very human approach to my needs, no fast talk, didn't bait and switch, was fully transparent about everything financially and then some! I was so glad I found this dealership looking for a 2017 Giulia Quadrifoglio and most of their cars were leased and European. Which means your going to get a car that the dealership HAD to keep in tip top shape to get business. I came with a 2016 Chrysler 200c that was depreciating faster than I could pay down on the market and was worth beans. I was stuck with a monthly payment that was %100 more the value of the car. I needed to get out of this car fast! Ben was truly patient with my buying process and showed me all the vehicles that were of great value at cost AND at resale! I took some days to research Carfax and do the numbers myself. In the end I didn't get the 2017 Quadrifoglio and chose to go with a 2017 Audi A4 2.0T Quattro Premium Plus with 24,000 miles in mint condition that was still under warranty! Ben helped me balance my negative equity to where I didn't have ANY crazy numbers on new purchase, got me an extended warranty up to 100,000 miles, and my monthly payment was small increase from my previous payments! They even offered me MORE for my car than the actual Chrysler dealership!! Now I'm a happy Audi owner. Side bar here. I will never again purchase an American sedan as their value depreciates ridiculously fast and I am so disappointed in Chrysler for what they did to their 200 owners - unless it's a Corvette, Demon, Camaro, Wrangler, or Escalade don't get it. Honestly looking forward to my next purchase from these guys just because of how they treated me and my situation as a customer and Service-member. 5 - Stars.

Advertisement discloses $999 dealer fee but not the additional $1495 fee that Diego, the manager,…read moreclaims is a "state mandated inspection fee". Problem is there is this thing called the internet and in six seconds flat I confirmed that is BS. Plus he was downright rude. When I mentioned it would be good for them to properly disclose all their dealer fees he argued that it was disclosed online (which it was not - only the $999 was, and that it was a state required inspection fee anyway, which is a LIE. Dishonest marketing. If they lie about state required fees that are not real what else are they lying about? Stay away.