I was called about 2 hours prior to me truck rental that the truck would not be available. This really put me into a bind. trying to move and not having a truck available only 2 hours prior to pick up. I was able to find a trailer somewhere else, that wasn't as big and not big enough to haul everything. If I had at least a day notice, I could have tried to make some other arrangements, but 2 hours is not enough time. Other rental truck companies at least try to find something else available in another location. Not this company. They just leave you stranded! To top it all off, I was then charged a $75 no show fee! read more

Reserved a rental truck for moving several states away 6 weeks in advance. Received a call 3 days before moving that they didn't have a moving truck for us. Our family is left with no help or options on how to move out of our home now. It is astonishing that this is an actual business and that they can leave people high and dry like this. We are devastated. read more

WALK AWAY!!!! Terrible service! Had lined up a moving truck a month before the move. Got an email confirmation 4 days before the move and then got a voice mail message the next day that they did not have a truck. No options short of getting a truck a few days later. Manager had a terrible attitude and was mad we were not flexible. What a waste! read more

I can't begin to describe how horrible my experience has been with Budget Truck. I thought I would try something different than Uhaul. Don't even think about it. I was overcharged and it's impossible for me to get a receipt. read more

I have been going to the Budget/Avis here in flagstaff for at least five years and have always had nothing but the best service. I have been a loyal costumer with them and have told others in town about them as well. This time though, I had a really horrific experience with a supposed manager that I have never seen or dealt with before. I showed up at 915, when it was due at 9 (though they always give a grace period) and after waiting thirty minutes for the people in front of me she claimed I was now past the grace period and would be charged an extra full day (with insurance that I purchased) and that I owed them an extra 180. At first she was unaware that 8 am (pacific) is the same as 9 (mountain) and then said that the time change does not matter because the new policy for her store is there is no grace period. Our interaction increased and when I accused her of just trying to get more money out of me she told me that "t the economy is not that good right now and they need to protect their business" In the end, she charged me for one day and told me to get out of the store and never come back. After getting out I realized that she over charged me (by $40 dollars!). I called corporate and they are giving me the 40 back and told me that there is a grace period and that I was there within the allotted time and taht she should not have been charging me for the extra day to begin with. I am very disappointed. This place was one that I had gone to for years and really enjoyed but I am not sure I can ever go back there and will instead have to send my business elsewhere. IF you do go there and the female manager bothers you, call corporate, their corporate office was very nice and resolved everything rather quickly. read more

I am sad to say that I'm not terribly impressed. I have served the public myself for more than 7 years and during that time have mastered the art of self control. For this reason, it bothers me when customer service representatives do not demonstrate professionalism or self control in the way that they handle customer interaction. We prepaid online and picked up our Budget truck in Flagstaff this past weekend and when we walked into the office, I couldn't tell if the gal working the counter was a customer service representative or a customer herself. She had on speghetti strap, low cut tank with bra straps visable, a hat and cargo capris with sandals. Cute for a hike perhaps but not professional at all. We sat for 45 minutes before we were acknowledged and just listened to two separate upset customers, one after the other, deal with the gal in the hat. The customers were not irate or rude, one just concerned about fees he was charged without warning and the other about a serious delay getting his truck. Now, I understand how it feels to deal with upset customers and it sucks, but she made it obvious that she was a dead end road and was not thrilled to help. I feel that a few customer service training classes would be greatly beneficial for her. When we were finally acknowledged, the gal in the hat walked by us to get the truck for upset customer #2 and said in passing "it's going to be awhile. Just have a seat." Again, handled poorly. I got online immediately after to look for other services in the area in a sincere effort to abandon ship. As I pulled up the Penske truck rental website, the young man working with the gal in the hat helped us and was pleasant, helpful and got us on our way. I have no complaints about him. As for the other gal, it was obvious that she is a hard worker but needs some training and help to be able to handle stress and move customers forward past a dead end. Even if that option you give them is "I understand your frustration. Let me give you my general manager's card. Let's see if he can help us get to a solution. I appreciate you voicing your concern so that we have the opportunity to fix it." Boom. Customer is given an option not a brick wall. I won't be using budget again because of this. Customer service is too important to sacrifice for the sake of a good deal. read more

Renting from this Budget was the worst experience ever. They did not give us the truck we ordered, but instead gave us a larger truck (that we did not need or want) and charged us the the larger truck's price. After we got 400 miles from Flagstaff our truck broke down and the safety triangles that they said were in the box, were not, leaving us unsafe for multiple reasons on the side of the highway. After spending 3 days in New Mexico waiting for Budget to figure out what to do with our broken down truck, they finally brought us a new one and we were on our way. Unfortunately the next day the trailer we were hauling (also from the Budget in Flagstaff) had a wheel malfunction and the trailer ended up on fire. So yet again we were on the side of road waiting for Budget to help us. Everything we rented from this Budget broke down on us, It was a terrible experience and I will never let anyone I know rent from Budget again. read more

This was a joke. I don't know if I have ever had a worse experience dealing with a business as I did here. They did not have the truck trailer that we requested and made us drive out to airport to get the only one they had available which ended up costing us more. Even though my husband told the guy that the tire looked a little messed up he did not seem concerned; I however was when the tire blew out in Nebraska. We changed the tire and were again on our way. We dropped the truck off in another town so the rest of the horror story doesn't really apply to this Budget location. But I will reiterate that they were rude and unprepared. read more