This budget location is horrible. I prepaid a month ago for a full-size SUV to pick my daughter up from college tomorrow (MD to AL). They called me today, an hour before pickup and the day before I am to leave to tell me they don't have a SUV and there's nothing they could do... How in the world?? read more

"We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have been renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service!" Let me know if you want any other changes! read more

I pre paid for a van for a road trip with the fam bam. I arrived and there were two staff there, and they were both really friendly and chatty. Checkout was seamless, the van was new, and extremely clean. I didn't experience any of the problems that previous reviewers had. My return went as expected as well. read more

DON'T GO HERE to have your plans ruined and money wasted. I prepaid and scheduled pick up for 9:30Am. I got there first thing in the morning and they had no cars available. Multiple people standing there with their plans ruined and the explanation was "the airport just came and took all the cars ". Huh ? So it doesn't matter if you prepay with Budget - go with a company that will honor their contracts. They basically said , you can just sit here and wait till someone returns a car and had no empathy for their customers . Never again . read more

I would give zero stars if I could! I had reservations for Christmas Eve at 9am for a SUV! I get there at 9 am they tell me they do not have any SUV's available. But one is due in at 11:30 am. Now mind you I am going out of town and wanted to be on the road by 10am. So I wait until noon no SUV. I just leave. No one offers me anything. I will no longer use Budget rental ever. Why let me reserve an SUV if you have none available???? read more

Had a reservation for a moving truck to be picked up at 8am. I arrived before the place opened. When the employee arrived, she informed me that their computers were down and they would not be able to rent me a truck. She clearly knew about this the night before; I asked her why I was not notified in advance. She said they could not access the information because the system was down. Here's the thing, though: corporate had all the information in their computer system and could have notified people if this location had told them about the system outage. Employee would not help me in any way other than to give me a phone number to call. The phone number they told me to wait 30 minutes, then call a different number in another time zone. I eventually talked to corporate customer service and they told me it could take two hours to locate another truck and it might take a 30 minute drive to pick it up. I had movers coming and no truck. By the time customer service called me back (at 10am), I had rented a smaller truck from U-Haul--I simply couldn't wait. These people screwed me over on a day when timing was critical. Don't take a risk with this business. read more

Truly disappointed in this company. I booked a truck weeks ahead and they waited until the day before I was moving to tell me that they didn't have a truck for me. The corporate supervisor basically called me and said "we can't find you another truck. Sorry it's last minute. There's nothing we can do so I'm cancelling your reservation and hung up." So unprofessional. Never go to them. Just go through Uhaul. They have a guarantee or they will pay you $50. read more

Wish I could give no stars! They suck!!!!! Reserved a truck and they charged me and didn't even have any trucks for me to pickup. I wasted my time and money; so I left with no truck and the movers waiting to get started. Nobody called to inform me all they had was excuses. This location SUCKS!!!!!!! read more

By all means do not go here. My review is based on customer service. The male worker forgot his name was wearing dirty sweatpants and black shirt and crocs. You would think it was some homeless guy walking in instead of an employee. Second he cut you off while speaking to him. I prepaid for a rental car went to pick rental car. I gave him drivers license and a credit card for a deposit. He said I need to see credit card you paid with. I didn't have physical card but I had card on Apple Pay. So he refused to rent me a car because he needed to see me holding a credit card in my hand. Then he said call this number and called for next customer. read more

Budget Truck Rental - Employee representing budget rental car. - Car Rental Near Me - Lanham, Maryland

Although one of the two people that helped me was quite personable, the other was rude. Additionally, she told me I could leave the truck behind the building with the keys in it for an after-hours return. Five days later, I find that they've charged me for five days rental instead of the one day that I should have been charged for. Multiple calls to customer service including the submission of a time-stamped, geo-tagged photo of the truck behind the building on the same day that I returned it have resulted in nothing. Additionally, I've tried multiple times to call this location in order to talk to management, but they're never around and refuse to return calls. This is a crappy location and I suggest you try uHaul instead as corporate Budget has been zero help in addressing my issue. read more

First of all we get here and homie is late! Mr. the hours are 7:00 till 7:00 get ur lazy behind to work. If it says 7:00 u need to be here at 7:00! If ur gonna get two more mins. of sleep so can I. I promise you I could have rolled over about three more times in the sac before I hustled over here! O but I'm sorry two mins. Late would have been a cancellation and 50.00 on my card, stop it I say. Rules are made for both you and me! Also you guys need more than one person on staff especially since it is around the first. An hour or more wait is ridiculous. What are appointments taken for? O I'm sorry they are a convenience for you guys not the consumer,dang it!!!!! read more

Budget Truck Rental - Car Rental Near Me - Lanham, Maryland

I have to say my experience was the worst ever. Employees were cool but never dealt with a car rental that takes your money immediately & then declines you a rental. If I'm using a devit card & you know this, and you have credit check policy, then there should be something that you do before you withdraw funds out of the customers account. Now you say it will take 5-7 days. Not on one card but TWO! So I'm out of $700!!!! Biggest crooks. JRG read more

This review mostly has to do with the company in general. Whom so ever thought that it was a great idea to run a credit check for a debit card rental is mindless. Stopped by this location for a rental and was told I needed a credit check to rent with a debit card. That just doesn't make any sense, If i was renting with a credit card then i would see the need for the credit check but debit is cash. SO WHY ARE YOU RUNNING MY CREDIT? Plus there is the $100 deposit for online rental or the amount of the rental when booking at the location. Trust me just go to Enterprise RENT-A-CAR right up the road, it's much better. They have a steep deposit of $200 but it's just more convenient. I would not recommend this service. read more

Horrible experience. Reserved a truck from this location 3weeks in advance. Got there to pick it up and no trucks were available not to mention the one I reserved. Corporate wanted us to drive all over creation to get another truck. Ended up going to u-hull was in and out in the 10 min. Never again. The ladies working the desk were useless too. read more

Do not support this location. I have made a car reservations with them online three different times and each time when I arrive I am told no cars is available, but the parking lot was full of cars. I was told all the 20+ cars in the parking lot are out of services. If you have no cars, than you should not be open for business. This location is a bad representation for Budget and will only use airport locations. read more

I wish I could give them less than a 1 star. They are absolutely HORRIBLE!!!!!!! The personnel are extremely unprofessional and rude. I will NEVER ever rent from them again!!!!!!!! They business should come with a caution sign!!!!!!!!! read more