I was moving my daughter from Fort Myers, FL to Austin, TX. She was the one renting the truck, they quoted her a price of 495.00 and when she went to pick it up, they charged her 300.00+ for insurance and she couldn't refuse this and use her own insurance. Being a young woman with a tight budget to move, this added cost that through her over her budget...THIS ADDED INSURANCE WAS BS. When she got into the truck the tire pressure light was on and they said that it was fine. Plus it was FILTHY. Then she saw a caulk written note on the windshield that stated 'Cadillac Convertor Broken' they did not answer her question if it was okay. Being an impatient 20 year old she left with the truck. We were 2 hours into our journey on I 75 and the truck broke down. The transmission hose snapped in half. It was 5:00 pm. We called Budget 5x and sometimes we were on hold up to 45 mins before we lost the call. Meanwhile, we were still on I 75 in a dangerous situation. Once we got a hold of Budget (1 1/2 hours later) they said that they will send a mechanic first and we told them that we NEED to be towed to a safer place and they refused to send a tow truck. It took 90 more mins on the very busy dark highway when the mechanic showed up. He was wonderful and was concerned with our safety. He fixed the problem enough for us to drive to the nearest exit. Once we were at the hotel's parking lot, he stated that Budget will almost never do a swap of trucks. Keep in mind that this was a huge inconvenience to our tight schedule. So the mechanic said that he will stay and fix our truck for our long journey. We were told to save all receipts for reimbursement from Budget (we have not seen any reimbursement as of now). What we took on this experience was, we will NEVER use or recommend Budget Truck Rental to anyone. Customer services WAS UNACCEPTABLE. Their rules do not help the end user. They have no problem stranding 4 women on the side of a busy highway at night. We are asking for FULL refund at this point. Wish us luck!! read more

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I sent this email to the customer service abyss at Budget. Haven't heard back. If you rent from here TEST out everything. BUT the location should not rent out trucks that aren't street or highway safe. ************************************************** Ok, so here it goes... On August 5th I picked up the 12 foot truck and confirmed with the agent at the office that the drop off point in Tucson Arizona was a 24 hour drop off. Well it It wasn't. But that was it the main issue. By the time I loaded up the truck it was 5 o'clock in the evening, I planned to be in Tucson about 8-830pm in order to go ahead and move the heavy furniture into the storage unit. ( Las Cruces New Mexico is mountain time Arizona is Pacific time, So a four hour trip would get me there between 8 and 830pm. ) My daughter from Tucson had driven out to Las Cruces to help me get the heavy things into the truck, which only took 20mins to do, then she drove back to Tucson in order to go ahead and get the storage unit. She had to be to the front office Before they closed at 6pm Tucson time. I left at 5pm and drove till dusk, turned on the headlights but neither of them worked. Couldn't see them on the road, pulled off at a truck stop. And confirmed they both weren't working. A truck driver came to help because he had over heard my conversation with a phone rep, trying to transfer me again to Roadside Assistance. I had called several times and was on hold and after the five-minute mark the call with disconnect. Had my daughter who is driving to Tucson try calling from her cell phone same thing would happen to her so I called my sister in Tucson from a landline she tried calling and it would happen to her to. None of us can get a hold of Roadside Assistance and every time I called the reservation line they said the only thing they can do is transfer me. So my daughter who is driving to Tucson turn back around and started driving back to the truck stop where I was. That truck driver was able to get the passenger side headlight to work, but it was really dim. Wouldn't be enough to light the way. After three hours waiting for my daughter to get there. We were back on the road. I knew we weren't going to make it in time to the storage unit. My friends and family had moved around their schedules to help move my things into the unit, but since my daughter had to drive back out to get me and light the way, she didn't get the storage unit. We had to cancel out on everyone's help to move my things. So about a few minutes into Arizona the storm hits. I turn on the Windshield wipers, and I couldn't see out the windshield. They were so badly cracked that it was worse to have them on. So I pulled over again. And got out of the truck to open the back of the truck and dig in some boxes to get plastic wrap. I got soaked because it was heavy rain. I had made sure that my daughter stayed in her truck with my two-year-old granddaughter who was on the trip with us (and by this point, she was very cranky). So I climbed up and wrapped the wiper blades in plastic wrap and secured it with rubber bands. Meanwhile the rain was coming down hard and lightening striking everywhere, typical monsoon. So I was soaked, but the wipers were better. So we drove in to Tucson, it was 130am by the time we got there. A 4 hour trip took 9 1/2 hours. I was tired and my clothes were still wet, had given up on roadside assistance hours ago. I was thankful I didn't get pulled over by Law enforcement. Even though I wanted to choose the law enforcement option on the phones but I didn't. On Tuesday I did go and get the storage unit. I didn't have anybody to help me unload the bigger things. Had to schedule a mover on Wednesday to help me get the bigger things out. He charged me $80 for his services. We emptied out the truck by that time it was 8 o'clock at night. I filled up the truck and drove it over to the Avis budget drop off point. They had nowhere to go ahead and park the truck and no drop off point for the keys. So it wasn't a 24 hour drop off place.So I had to drive the truck all the way back to where I was staying at. I came back the next afternoon and filled up the truck again, $26 in gas. I had to call and get my daughter out of school in order to come and pick me up. Because with all these extra expenses I couldn't afford an Uber. I relieve to turn in the truck. I've always used budget for all my moves, and have NEVER had any issues. I want to be reimbursed for the amounts that were extra on the move, $110 in gas for my daughters truck to come back out and light the way. $80 for the mover, I wouldn't have needed if I was able to get here that night. $26 in extra gas for the moving truck, because it wasn't a 24 hour drop off point, that I had asked for. Totaling $226. This email would have come a lot sooner, if I was given it when I had talked to customers service the first time, but anyway. Thank you for your time, Gina Gary read more

Budget Truck = Terrible truck and even worse service The truck was unsafe! We had multiple issues: brakes were inconsistent, which is extremely dangerous driving through the mountains. The AC went out while driving through Phoenix. The ABS light was constantly going on. The horn didn't work. The truck had missed its last 2 scheduled routine maintenance checks per its in cab maintenance chart. Some of those issues may have been moot if they maintained it the way they out to. They stuck us with faulty charges because the fuel gauge is broken. The customer service didn't care and refused to verify that the gauge was broken. Instead they charged us upfront and gave me an 800 number to call in case I wanted to dispute the charges, WHICH they charged me before even agreeing to and signing the final bill. Budget Truck is crap. I'll never use them again and will always encourage people away from using them. Stay away. read more

So my friends trying to move to Williams AZ were set to pick up a truck, July 3 in Tucson and drop off in Flagstaff July 5, today. On the 4th their rental truck crapped out in front of their house they're selling in Huachuca City, it is now going to be July 6!!!!!And their customer service has STILL left them hanging with a packed defective truck. Now they are out pay and stranded, with EMPTY promises from customer service reps. Way to treat #military veterans #budget #PATHETIC read more

Unbelievably judgemental and lying customer service. Had an issue with my debit card so could not put the ridiculous $150 deposit on it so went to U Haul which was 100% accommodating, fast and accepted cold hard cash. Now fighting with billing to get $50 cancelation fee off my card, when I never even had an official rental agreement. 800 customer service line constantly busy and hung up multiple times. Worst experience during a very stressful time!!! read more

If I could put ZERO stars I would. I rented my truck and trailer from the Budget on Speedway. Signed the contract at 12:00..Didn't get in the truck until 12:45...they didn't know how to put the car carrier on the truck. Took forever to even get the truck to the parking lot to leave. The truck was OLD (over 100k miles)..still had tape on windshield from it just being replaced,..SMOOTH ride (yes if you like bouncing out of your seat) NO antenna for radio (but was told the radio was in excellent service! Paid $150 deposit on truck and was told you will get it right back when I returned the truck...THIS was cash!! Did I get the cash..NO..was told I would have to wait and it would be mailed to me but they had no idea when!!! Called Customer Service and they couldn't even tell me so I asked to speak to a supervisor ..they transferred me and NO ONE picked up the phone after 10 mins of waiting. TALK about HORRIBLE customer service...HORRIBLE TRUCK..HORRIBLE RIDE...DON'T WALK AWAY FROM BUDGET RENTAL....RUN RUN RUN!!!!!!!!!!!! read more