Dr. Wetzel is a kind and caring man. He is very patient with children and adults. His exams are…read morethorough and he is never in a rush, but explains everything in great detail. He cares deeply about his craft and is very knowledgeable. My husband and I have been wearing glasses since we were very young, he is by far our favorite optometrist. Friendly and knowledgeable staff as well!

My experiences, communication and services were disappointing to say the least. When scheduled my…read moreappointment I were told something totally different. I arrived ten minutes early. So I walked to go in and the door was locked. I went back to my car to sit down because I use a walker. Other people came to the door and they opened it. They called me to express that it was important that I arrive on time. When checked in at 9am no one told me they were behind schedule. After waiting until 9:20 am a young lady came other to get me. So I asked why her why wasn't I called at my scheduled time. The response wasn't what I expected since the other people were allowed in before 9am. So when asked why they were allowed in before 9am. I was told they had a 8:45am appointment. If my memory serves me correctly the office doesn't open until 9am. This why of customer service and favoritism is unprofessional.

I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

This was my first experience with America's Best and I can see why so many reviews say "America's…read moreWorst". While I have nothing bad to say about the employees who work at this location (they were all helpful, nice, and timely), the glasses that eventually made their way to me were messed up in ways I have never encountered before (strange permanent smudges and marks on the lenses). Unfortunately, when I reached out to ask for a replacement, I was told I would need to come back in to get them checked first. Since I live an hour and a half away (and had the glasses shipped to me), this isn't an easy trip. It's frustrating that I'm the one the has to pay with my time and money in order to get America's Best's mistake fixed. My advice: DO NOT use this company for your eye care needs. Especially when (even with insurance) my exam and one pair of glasses cost over $200. You expect to get a pair of glasses that has some kind of quality control for that price, but that's not the case with "America's Best". At this point, I'm writing it off as a loss and will go elsewhere in the future.

For Apple valley location: first I have to tell about customer service the manager was rude &…read moreimpolite & very unprofessional..... My prescription was incorrect . After trying the glass my eyes start pain I couldn't see clearly . I ask for refund . They didn't refund me they waste my & time I waster my money for wrong prescription . As a medical professional I won't recommend any body to America best store . If would have like these employees I would fire to manage...... optometrist was not good & no knowledge about ....plz read the feedback before choose anythg guys

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

Rubbish to this place! The MD was fine, but the girls that work the front suck. They were terse and…read morecondescending. Were not at all friendly and not receptive to questions once I declined all the up sales. To top it off, it took 10 weeks to get my glasses. America's Best gets new glasses back in 10 days. To this places credit, they did say "8 to 12 weeks" and they came in 10. This seems unusual, at best. When I did get my glasses I asked for them to be adjusted. One of the charmers that works there said they couldn't do that and let me know that I chose them. Really?!? Another one of the workers overheard my discontent and was able to adjust the glasses for me. Go somewhere else.

Worst possible customer service ever. I waited a month for my glasses. I went to pick them up and…read morenobody was in the store. The brat behind the counter handed me my glasses and said there you go. She would not allow me to sit and have the glasses adjusted. She pointed to a mirror on the counter and dud i could look there to see how they felt. The worst customer service ever. Never again!!!!!

My family has been coming here for a few years now. Super friendly staff and Doctor. Appointment…read morewas timely and the selection of glasses is great. Rae was so friendly and awesome at helping me pick out what glasses to go with. Office is very clean and Covid compliant. They clean every pair of glasses you touch. Overall great experience.

I have been a customer at the Eye Shoppe in Apple Valley (Jess Ranch area) for a few years now. I…read morecalled to ask if my previous glasses and lenses I got from this Optometry was under warranty being my glasses just broke. I received these glasses not too long ago in January. The person who answered the phone told me that they were a new office and that I'm looking for the Eye Shoppe. She told me to call a number which in fact is the Eye Shoppe in Victorville. I do not go to the office in Victorville and I'm beyond confused regarding false information. Dr Lee at the AV office has been my eye Optometrist for years. I drove by the office and the sign is still the same. I looked online and the AV office is still the Eye Shoppe with Dr. Lee.. It's very important I have glasses for work and I'm very upset with the level of unprofessionalism I receive from the front office staff. I do not recommend this place anymore. This is not the first time I was told false information, the last time was regarding the time my insurance covers for my lenses and glasses... I just called back to confirm what the girl told me and another girl answered with laughing in the background and she put me on hold (I am aware my number shows on the phone.) I never complain however this is in no way how a buisness should be and I think the manager needs to pay more attention to how professional her/his employees are acting towards their customers.

My first and only BAD experience! And with BOTH the exam and glasses…read more I am 80 years old and have been wearing glasses for 65 years and have never had a problem. But here, almost everything about this saga was a failure. After 2 failed attempts at making the glasses (that they blamed on the lab) and I still couldn't see, they wanted me to come back yet again and get another eye exam. I was not happy with my original Dr. to begin with (who I felt gave a minimal exam with minimal communication). I certainly did not want to repeat that experience. They said I could have a different Dr., but by then I had lost all confidence in this place. I have terminal cancer and can't keep going back. I asked to please get a refund as I had no confidence that this was ever going to turn out well. They gave me a partial refund after 1 month of my begging for it. But they still made me pay $514 dollars! Unbelievable!!

Overbooked/behind schedule and has the nerve to charge patients a late fee. Friendliness at the…read morewindow could improve.

This review is for the unprofessional office staff member.This girl knows who she is. She doesn't…read moregreet the patients and has a very aggressive and intimidating look on her face. I greeted her with a smile and Good Morning and she had a very nasty look on her face. She needs to work from home or have her hours cut until she learns how to treat the patients.

Top notch care. Dr. Valdez is very knowledgeable and helped with my vision issues. The waiting room…read morewas full, but I only waited 15 minutes.

Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

Great Place. Dr. Nguyen was very professional and reliable. Good customer service…read more Highly recommended.

When in for an annual eye exam. I have to say I will be returning in the future. Dr. Nguyen was…read morevery professional. He spent his time to explain what he was doing before he did it and actually listened and answered my many questions. Unlike most Dr.'s these days that says everything is fine and doesn't answer your questions (maybe because they don't know what their doing)...and I've been to quite a few different places. Great service. Highly recommended!