I've been wanting to get to Buff City Soap since they opened up and I finally had the opportunity this past weekend, they def exceeded my expectations. They make so many different types of products I didn't even know where to start. Soap, shower gel, scrubs, bath bombs, lip balms, and lotion (you naaaame it!). They're also so many different types of scents you can get lost forever if you enjoy spending time in places like this. After taking a look through, I got a "Pumpkin Spice" soap bar (that I'm obsessed with), an "Oat + Honey" body scrub, coconut shower gel, a box of mini laundry pods, and a soap bar pouch so I can wash up with soap without it sticking to the shower caddy. So far I am super pleased with all of my purchases and I will definitely be back. I can't wait to see their spring scents! PS: As someone who has allergies I like that their products are fragrant but their scents are not overpowering so it doesn't aggravate my sinuses. read more

Buff City Soap - Seasonal Pumpkin Spice Soap I'm Obsessed - Cosmetics & Beauty Supply Near Me - Newport News, Virginia

I actually got their Laundry soap. You can get it unscented and they are able to add whatever scent you like in the store. I do think the sales associate was super pushy. She didn't seem to listen to me but just go on a sales speech. I said I would get the laundry soap since it was on sale. I didn't want the dryer balls. She proceed to try to give them to me in the bucket again. I said no thanks... then at the register she checked me out.. and again.. don't you want the dryer balls? No lady. I don't. They have bath bombs, soaps, lotions, and other things. They make everything there! You can actually purchase dryer balls and then they will scent them for you. You are even able to bring them back to be rescented. We went the day after opening so they were pretty busy. We did buy soap and a soap sleeve as well. They said the soap sleeve allows the bar of soap to last about 2 weeks longer. I'll update this review once I use the products and know more about them! read more

Buff City Soap - Cosmetics & Beauty Supply Near Me - Newport News, Virginia

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I love everything this store does, all the smells are SO good and the staff is always so kind and friendly, I only get my detergent from here and it's so cool getting to create my own scent! read more

I swung by on my way to Virginia Beach recently. I loved the customer service here compared to all the other ones I've visited in recent times. I had several laundry soap to purchase each with different scents that's not always available on the shelf. The person who helped me couldn't be more gracious about helping me choose a custom scent and she was so very patient. Upon check out, one of the associates was kind enough to help me transport all the purchased items to the car. Something that doesn't happen often nowadays as part of customer service. I am looking forward to visiting again in the future. read more

I kept seeing ads advertising Buff and I'm glad I clicked. I signed up for a free soap coupon when they opened so I got texts to remind me of their opening as well! Idk what I was expected but they exceeded it. Buff makes cruelty free soaps and self care items in house. You can see them in the lab mixing while you shop! Something I found to be super cool was their laundry soap. You can add any of their signatures scents to the laundry soaps and they serve as a 3 and 1. They give you discounts if you bring the containers back for a refill!! Super cool. read more

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A group of my friends decided to do something different and fun. Our experience at Buff City soap provided both. It was different and fun. The best part is we will all be smelling good. Lol. The clerks were polite, respectful, knowledgeable, and fine. Thank you guys for making fond memories for a bunch of senior citizens. We will be back. read more

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I used to enjoy driving over an hour to come to the store to see the happy faces in there, but once I found out that they seem to have removed all of the people that added a certain sense of family and high customer expectations from this store the quality has dropped immensely. A lot of different items are out of stock. Everyone seems as if they don't want to be there and it seems as if it's a constant rotating door in regards to management and staffing considering every time I go, there's at least three new people smh so disappointed I used to love this store. I would rather take the extra hour and go to a different one or just stop supporting the company altogether. read more

We visited this location on 12/13/23 and the customer service was super amazing! From being greeted by Kristen Moody to the remembrance of customers by Alexis Pegram...it was a great experience. The GM that day was Melinda! She was quiet but her customer service with the other customers was awesome! Please visit this location, these 3 ladies will not be a disappointment. read more

This place is absolutely amazing The scents are delicious and everlasting... woke up the next morning smelling my sexy vanilla scent whichi recievedon my bday!!!! All their products will have you coming back for more. I wanna say it's almost like it's our very own Newport News LUSH(who wants to drive to Norfolk for all that) just as comparison because at BUFF CITY they make everything by hand daily!!!!I love them so much I will have to see what other goodies they come up with!!!! read more

I had heard of this place from friends and how they enjoyed it, so I decided to stop by myself. I will say when you walk inside the smell is pretty strong, but you get used to it (If you get headaches from strong scents I wouldn't recommend). There are so many soaps, bath bombs, laundry detergents & dryer balls to choose from (some dryer balls are scented), all scents made from plant based materials. I will say it is hard to smell the soaps without the Coffee scent right next to you (like a palette cleanser for your nose). It was weird because it was so empty, but it was also nice to not be rushed because so many people were there. All in all, I would totally recommend this place if you're looking for a variety of scent options! The staff are super nice and will answer your questions SUPER nicely! read more

So disappointed. Drove over an hour as this is the closest store to Va Beach. The inventory was horribly low. They had zero regular size body butter on hand in Narcissist and zero plain body butter to make some. This was with two district/regional managers in the store that day! The mgmt seemed 100% disconnected to shoppers and there was no acknowledgement or reason why they had none of their top sellers on hand. You'd think that would be a mandatory staple. Further, I came the first week of December and they had no Holly Days soap. I usually buy 5-7 bars. Two years ago this was my favorite trip to make. Now, I'm unsure I'll return. read more

I love their products. I got the laundry soap in the aqua spa and dumb luck. I made up gift baskets for family and friends for Mother's Day. Everyone I gave stuff to loved it. Even one of them the brother of my friend. Ran into me yesterday and said his girlfriend and him really liked it. I put one of their dryer balls in my glove compartment of my car. My car smells wonderful..Go by and treat yourself to fresh made daily body butter or body scrub or a bath bomb. They have 60 different fragrances. read more

This place is so beautiful! I love that you can watch them make soap and it is really great that they can make the soaps and lotions in any scent you like! The girls working were so nice and polite, they took the time and asked me about scents I like and then made some really good recommendations. I have been using the body butter and have had so many compliments on the smell and softness of my skin. Hopefully you get a chance to try the seasonal scent called, "As you wish", it is so good! read more