AVOID THIS BUSINESS AT ALL COST!!! I would give zero stars if that was an option on this site. I spoke to Buffalo Niagara Vacation Rentals owner Sergio Rodriguez yesterday, 07 July 2022 in reference to having booked a Lake Ontario property directly a year ago. Sergio is the new property manager for the house located at 381 Ontario St in Wilson, New York. I advised Sergio I have existing reservations which I made last year for this property which he is now managing. He ignored my concerns and hung up on me, despite having been made aware of a double-booking on 11 May!
Nobody was going to contact me. If I didn't reach out to Sergio to confirm my reservation, I would have flown across the country with my family and showed up at this vacation rental without ever being notified or having my (substantial amount) of money refunded. As of this date, nobody is refunding my money for services not rendered. It's now a court battle to recoup thousands of dollars in stolen vacation money. Sergio knew 2 months ago I had this reservation and has done nothing to reach out to me to correct this error which is obviously his doing. He ignored this double-booking. Stay away from this "business"! read more