Sat for over an hour waiting on food before someone came over to ask if we knew what the delay was. Still have no idea. Only willing to give us $25 off our order and 2 x $25 coupons to use the on our next visit! Why would I want to go back? Food was warm, not hot. read more

We had a slight issue with our order. I presented it to the general manager. She was respectful, understanding and made the situation right. Great customer service. read more

Disappointing dinner at the bar top. Drinks sat empty on edge and took to long to refill. Food was served without setups for eating. Bartender was busy socializing not helping customers. read more

Top 10 worst dining experiences in 48 years on this planet. Excited to see first NFL action of year - of all places Bdubs cable was out. After watching the game on our phone for over an hour while waiting on food, we decided was time to cut our losses. At least the manager never said sorry or came by. read more

Soooo to start off, i specifically asked if the cobb salad's chopped chicken was cold or hot because if it was cold i was going to substitute for grilled chicken. Was told by the bartender it was hot. Well, it wasn't. Second, i only have an hour break for lunch and it shouldn't have taken 40 minutes of that to make a cobb salad and 6 piece wing meal!!! Third of all, i hate hate HAAATEEEE... did i say HATE? avocado!!!!!!!!!! It was not listed as being in the salad, or i 1000000% would've gotten it out. Well, i guess, someone had gotten it in the lettuce in the back and instead of changing the lettuce out y'all decided to keep it so i was lucky to get a HUGE mouthful of avocado (because i didn't see it since the avocado and my salad are both green :) ) that ruined my meal. Don't think i'll be back to this Buffalo Wild Wings. Thanks :) read more

Let me start by saying I I do not like leaving negative reviews. Over the past 2 years I stop in this location going home to Odessa from the DFW metroplex to get a 2 go order . The four times I have stopped they have messed up the order. The last time was 8/26/2021. Instead of calling it in, I made the order in person thinking if I explained it in person they couldn't possible mess it up. I was wrong. My order is not complicated " 10 pieces traditional all flats dusted in desert heat then spun in Caribbean jerk with 2 blue cheese" They have never given me all flats even with the sticker placed in the box . They didn't give me my blue cheese and the sauce was almost non existent. There is no consistency at this location . I need the order done right because of time restrictions I have on the road. Please teach communication between the wait staff and the kitchen. read more

Apparently we are not allowed silverware. Yes I know BWW... but server did not bring my kids drinks of chocolate milk until after the food came and I we had to ask twice. I then asked for a drink from the bar with food and did not come until after I was finished with my dinner for several minutes (and I am a slow eater... maybe I finished quicker because I was not allowed silverware). I ordered the buffalitos and they were cold.. the server was really nice but there seems like there are process issues there. read more

Buffalo Wild Wings - Sports Bars Near Me - Abilene, Texas

I'm so glad that just I'm passing through this town so I never have to eat at this god forsaken place ever again. The wait staff is borderline illiterate, the meat is raw, and the bartender doesn't know what a vodka soda is. I'm currently dry heaving as a scarf down a cold fry. The ranch also taste like dog shit- it's a wing place why isn't the ranch creamy? read more

Buffalo Wild Wings - Sports Bars Near Me - Abilene, Texas

Second time we have been to this location and I am completely unimpressed. We are regular travelers through Abilene and will not be returning to this business. The issues: Food and trash on the dining room floor. Stuff, a lot of it not just one little spot, stuck to the inside of my wife's water glass. A waitress that must have been working her second night without any training. My order wrong. No ketchup; no ketchup in the waitress supplied replacement bottle; no ketchup in the bottle my wife retrieved off another table; finally ketchup on the third table steal. Someone had thrown up in the bathroom stall. I get it - sports bar - could you make the TV's any freaking louder. Even after the game had ended we had 10 minutes of blaring commercials before the next game. I guess in a college town none of this matters to the students as long as they get wings, beer and sports. read more

Where to begin... a group of 10 of us started off by being seated outside, when we had specifically requested inside. There was hardly anybody here and the staff could have easily pushed together tables or seated at us at one of the various empty others. We were helped and quickly got our drinks and ordered, however after 53 minutes on the dot, we had not seen our waiter since our initial interaction. We were utterly parched throughout the evening, leading to a buildup of a stressful environment within the table of guys. We eventually got our food, however two orders were missing. The group had to wait an extra 20 minutes for the other two meals, which ended up being cold and congealed. However, the real star of the show was how stunningly putrid the wings were for everyone. The chicken was dryer than my Snapchat inbox, as they hardly had any sauce whatsoever. The chicken was absolutely unpleasant to the touch, as the wings resembled what comes out of my dog's hind end. Don't recommend unless you're planning to prep with pepto bismol, or unless you're lacking taste buds. read more

I'm so hooked on the Garlic/Parmesan sauce on the traditional wings. The fries are awesome as well. Try to get take-out weekly.

This place was absolutely horrible. The service was bad, the chicken was pink and raw, and they should have asked us to go to the kitchen and cook for them instead. They couldn't remember one thing and we thought we were on a prank show. Then to top it off, they charged us on the incorrect cards. We spent over an hour in here when we were about the only people. read more

this restaurant had the worst service i've ever had. We waited 20 minutes just to get our refreshments and we waited an hour for our food. A whole hour. I don't understand how they can provide such bad service. We then asked if we could at least have a discount. Guess how much they gave us? $1 off. Yeah. The manager was rude and short with us even after we told her what happened. Will NOT be returning. read more

Don't bother wasting your time, we came here while traveling through ordered boneless wings mild I got traditional wings and I ordered a chicken sandwich for myself that was supposed to be breaded but ended up being grilled the person who is taking my order also would not let me substitute macaroni and cheese for french fries when we got our food to leave we realize we didn't have any plasticware and when my boyfriend went into ask for a fork all she said was that they didn't have any and walked away he asked a different person if they had a fork and they handed him a spoon I don't understand how you order food to go but you get no plastic ware, no napkins, and food is completely wrong definitely would not recommend read more

Horrible. 1.5 hours to get our food. Manager walking around ignoring filth. Another manager had children in the bar section. Terrible experience. read more

I didn't get a lot of Buffalo sauce it's like my chicken is dry. If they are suppose to Buffalo wings then why is there not a lot of sauce. This business need to add sauce and improved their presentation read more

Buffalo Wild Wings - Not much sauce - Sports Bars Near Me - Abilene, Texas

Did a take out order online to feed a party of 15. The lady who gave me my 4 bags didnt say a word to me. I scanned the order in my bag. Drove home 25 min away to find out half my order was not there. I Talked to the manager by phone she told me she couldnt refund me that she would talk to her manager and she would call me back. 3 1/2 hr later no call so I called back and "her manager" left and no call for refund. Moral to the story wont go back to this location and have to go through all my boxes before I leave? All 12 boxes You shouldnt be screwed like this when it's their fault your order wasnt done correctly. Bad customer service from the take out employee and the management read more

Gracie at take out needs some serious training. Couldn't get any orders right, charged extra, didn't know how to work gift cards and had to ask multiple people for help then when she still couldn't figure it out asked if it even had money. Finally after 10+ mins the manger came and did it in less then 2 seconds... read more

Placed a takeout order and on the phone the guy said it would be 10-15 minutes & I had a feeling he was being very optimistic but I still showed up 15 minutes after I placed my order and ended up wait a total of just about 40 minute & I had to go to the back to ask the manager about my order. They were not busy at all...It was just pitiful service. I love the food just wish they would do a better job with customer service. read more

First off let me say this is the nicest BWW I have ever seen! The booth's even have wall outlets! Who ever designed this place did an outstanding job! The food is the same as you would get at any other BWW. The major problem is that they could care less if you are there or not. Service is horrible and like other reviews say, it takes forever to get waited on in the first place. read more

This may deserve a one or a two star but today it's a three. I've frequented this establishment many times and the service is always terrible. But they have tablets with free games that my kids love to play on and so it's almost like a date night for my wife and I! $0.60 boneless thursday! 1/2 price wing Tuesday! Order Takeout on the website and avoid the service madness. read more

I have tried this location twice in the last few months. Foolishly I thought maybe it was a bad service night on my first night here. On both visits I decided to stick with one drink due to slow service. More than half of the staff is sitting around. I would recommend driving to the other location or hooters down the road. read more

My first complaint is how the hell is your name Buffalo WILD WINGS and you run out of wings around 9. Yet you still have 5 hours left to operate and you run out of other things on your menu. Second complaint, the restaurant is disgusting, food everywhere, tables are gross, menus are gross. Third complaint, the service was poor. It took our server 10-15 mins to come back to our table everytime we had a request for something and it was dead in the restaurant. Bottom line, I will never visit this location again! read more

Worse food ever bad service bad everything don't come here considering it's very slow we got really bad experience over all

Probably the worst service I've had in the last 10 years of eating out. 30 minutes plus and no drinks after ordering. Food taking over 45 minutes. Even after the manager was at our table apologizing, nothing changed. A complete disgrace to the chain. The kicker was the server got confused and asked repeatedly "Which one of your kids had the Tito's and soda?" and didn't even seem to understand what the issue was with that question. All this, we walked in the door at 11am on a Saturday, not even a peak. read more

Once again a simple order of original buffalo traditional wings, delivered with NO SAUCE after 1 hour 27 minutes waiting.

While in town for a graduation my sisters and I were wanting to have a beer and this was a good enough spot to be able to bring my nephews as well. I'm not a fan of this chain but being during the pandemic and with limited options this was close to our hotel so we opted for it. It was fairly quiet with only a couple other tables being occupied other than ours. The kids shared an order of fried pickles and we had a couple rounds of beers/drinks. Service was pretty slow considering the amount of people there but we weren't in a hurry so that didn't bother us too much, on the upside when we did see our server she was very friendly. For some odd reason when they give you silverware it is now in a paper pouch sans napkins so it felt like we kept needing to ask for items that should've been thought to be included. No matter, we weren't there that long and only stayed longer because when I asked for the check she heard 'cake' and brought us out a huge slice of chocolate cake! :D The kids were too excited to be able to send it back and it wasn't that bad so we ended on a sweet note haha. read more

Best wings I've had a bww. Although the bar tender didn't know how to chill a shot properly. Would defiantly stop in if I was here for the night again. read more

this place sucked, waited forever and we saw them doing nothing waitress came to the table and just left without even taking the drink order. read more

The facility is one of the best looking. The wait staff are slow and very un-organized. Ive been there a few times; the first I had a great waitress she was outgoing and very motivated and got things done! The other two were horrible experiences. One of the host, Kenzie, tried to get our tv monitor on out in the patio came back 30 minutes later to tell us that the game we requested wasn't being played at their location. We went inside instead to find 4 monitors showing that game lol The best person to see is , Jess! She's a manager that knows how to manage her people and customers!!! The GM Trista and other guy with a beard also some sort of manager just sit on their asses by the back. The whole 2 hrs spent waiting for my food they did nothing but sit back there while Jess was hustling! read more

Fast seating, fast drinks and to order. Wings took a bit to come out but we're fresh tasting. Server checked in multiple times to make sure drinks and food was okay. Overall best service we've had all weekend! read more

Terrible experience. Took forever to get seated and then the hostess acted as though we had inconvenienced her by being there. Food was cold, restaurant was dirty, employees were bored and dancing around. I reported my experience to the manager and she made excuses for why best employees sucked instead of taking accountability. Just all bad. read more

if I could give negative 2 stars I would!!! after charging me $32 for a burger and 2 tacos, I arrive to pick up my online order and no one seems to know what im talking about and one girl accuses me of not knowing which location I ordered from, out comes the manager who basically looks on the counter and sees my order slip just sitting there, surprise, Ill have to wait for my order even though I ordered it nearly 30 min ahead of time. Then I get back to my hotel room and my food is ice cold and I didn't get the sides I was charged for...I proceed to call BWW and speak to the "manager", this was a different person than before and after telling me I all I could do was come back up there and get the food. I told him, I couldn't come all of the way back up there and would like a refund for the food I didn't get...he tells me he can't give me a refund and after asking to speak to someone else, he says, "ok" laughs and hangs up in my face. I guess BWW doesn't care about my business not customer service. Outrageous and I will be contacting my bank to get my refund and never going back there again!!Not sure who Lashawn H. is but he definitely needs to be trained better in hospitality! And to top it off, the food was terrible and my burger was cooked to death and burnt!! read more

Not all BWWs are equal! This location is far better than the south Abilene location. This location is cleaner, friendlier, and has faster service. I'd much rather come to this location, regardless of the distance. read more

Every time we come here, we get cold food and bad service. Don't waste your money or time.

This place is the worst place to eat with friends. The food is lackluster at best. The music is so loud you have to literally yell to someone right across the table. We even asked them to turn it town 4 times and they said they would but didn't. Never eat there again. Wingstop is WAY better! read more

If I could give 1/2 a star I would.. I just had the most terrible experience ever at this restaurant.. our waitress rung our order up wrong multiple times.. funny how that happens when she doesn't write anything down (Taylor) ..wings came out wrong multiple times.. pretty pathetic in my opinion.. I will never be back to this Bdub read more

I am rating BWW purely on a health and safety perspective. I have not even received my food yet. We are in the middle of a pandemic and BEW is not taking appropriate safety measures. We were greeted by two staff. One with their make on his chin and the other under his nose. All of the wait staff have their masks OneDrive their nose or on their chin. I have never seen anything like this since the pandemic started. There are also people walking around without masks. Seems to be the norm. I stopped here while driving across country and stopping for the night. If I could find anything else open I would leave. read more

The waitress was amazing and she did all she could. However, service was extremely slow. We came in at 10:25pm on a Friday night and the place was pretty much empty. We got seated right away. Our waitress took our orders quick. However, our drinks came about 15 minutes later. Our food came at 11:30pm and the food was cold and some were warm. I didn't understand why service was so slow when there was not much people at the place. I would not recommend this place to anyone. Bad service and slow. read more

Very disappointing service, drinks and burgers! Waited 20 minutes to get drink - hamburger meet was thin and over cooked - really missed the mark - I won't be back! read more