I love my BWWs! As usual, service is the same practically any location I've gone to. This day it just so happened to be a College Football night so it was a lot more packed than usual. We got sat down within 10 minutes of arriving but the person assigned to be our waiter forgot about us, lol. No big deal, it's beyond busy so we didn't complain. Eventually someone came to help us order our food and as expected, drinks and food came out slow but still hot! Place was very tidy despite the huge crowds as well as the restroom! I was shocked the staff was able to keep up a tidy appearance given the circumstances. The manager kept doing his rounds and making sure everyone was good - hard to see at most places! I'd definitely come back on a slower day because if the service was good on an extremely busy day, I can just imagine how great it'll be when there's no crowd. read more

Buffalo Wild Wings - Michelob Ultra - American Near Me - Chula Vista, California

This is the perfect place to go to disconnect....from your family. Wherever you look, four TVs will be in your eyeline, so you don't have to interact with friends and family. The low hum of sport fan noise will momentarily mute your anxieties as you wait in anticipation for service and food. Both will be mid, of course--its B-W--but the sensory overload will distract you from this fact. Could not think of a more American experience for 4th of July weekend. Cheers! read more

Perfect place for wings and to watch sports. This location is pretty big and there's outside seating also. Lots of tv's playing lots of different sports. The wings are really good, they could use a little more sauce but still tasty and cooked perfectly . Service is good too. Plenty of parking at the mall. read more

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We enjoyed watching the Super Bowl game NE Pats Vs. Seattle Seahawks at Buffalo Wild Wings on Birch Rd at Otay Ranch Town Center in Chula Vista, CA. The service was good and our appetizers, drinks and desserts came out quickly. This is a good location to dine and shop with plenty of parking available. Happy Yelping :) read more

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This review is strictly for Isabel and her customer service. I've had great service everywhere from high end expensive dress code restaurants to your soup nazi style service (Seinfeld reference) and with Isabel it's a genuine feel good experience. She remembers us from our last visit, you never have to flag her down for refills because she anticipates when you need one and always has one ready for you. She checks in when appropriate and is very genuine and sincere in her delivery. We come here at least 3-4 times a month because my grandbaby loves the kids meals here. The rest of the food is ok. Every now and then we get wings that are cooked perfect but once in a while it is dry and overcooked. One notable experience that was bad was the manager I believe his name was Jose at the time saw us come in but kept cleaning tables and looking for someone to seat us. Mind you there was only 3 other parties in the entire restaurant and he kept hovering over those tables like he didn't want to help us. It was obvious in the way he greeting us because he seemed annoyed. Luckily we had Isabel that day and she unknowingly did a quick service recovery. Another thing to note is the audio is super loud. I can deal with loud, but in a near empty restaurant it is amplified. Other than that service is usually average but with Isabel it's exceptional. Thank you for being awesome! read more

Buffalo wild wings it's a good place to watch a game and enjoy with friends. I went on a Sunday afternoon and it was pretty empty but our service was fast. Food is decent, but not the best. I like the fact that this specific location is at a shopping center so we could walk after eating. read more

Buffalo Wild Wings - American Near Me - Chula Vista, California

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Very disappointing experience at Wild Wild Wings on Birch. I arrived with a party of six and was told the wait would be about 15 minutes. We waited patiently for the full 15 minutes. When I went back to the front to ask if our table was ready, another employee stepped in and told me, "Honestly, we don't have enough servers, so I don't know if we're going to be able to serve you." I asked a very simple and reasonable question: how much longer would the wait be? I just wanted to know so I could decide whether my family and I should continue waiting or go somewhere else. Instead of simply answering my question, the employee became upset and went to get the manager. The manager came out and told me they would not be able to serve us because they didn't have enough servers and that they were doing their best. I completely understand that restaurants can be short-staffed. What I don't understand is why we were told to wait 15 minutes when apparently they didn't even know if they would be able to serve us. We could have been told that from the beginning and saved our time. What made the experience worse was the way the situation was handled. I wasn't asking for special treatment--I was simply asking for an honest estimate of the wait time. Instead, I felt like I was treated as if I had done something wrong just for asking. After waiting and getting nowhere, we left and went somewhere else. Unfortunately, based on the way this situation was handled, I would not recommend this location. read more

Isabel is the best! Great service and food. Whoever was cooking today...*chefs kiss*. 10/10

I've jad BWW before but at another location by Chula Vista. Their food is fresh and delicious. Stepping into this BWW location I was met with disappointment. Service was quick however the food was stale and DRY. We ordered fries on the side and they were old and dry. How sad. Not even a good serving of fries. So much for my cravings being unmet. Sadly, I will never recommend this location neither step inside here ever again. read more

Buffalo Wild Wings - American Near Me - Chula Vista, California

Buffalo Wild Wings is a take or leave it franchise. Personally, I love the bdubs restaurant because the food is delicious and usually consistent. You come for the wings & watch sports. However, I understand the rating here is based on being understaffed. I get it, it's usually slow here and not busy so I'm not gonna knock it. With that said, it's not the best and it's not the worst location. It's just convenient and a great choice for some chicken in the Otay mall. Family friendly, and a place for those who love the bww wings. read more

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This BWW is located in the Otay Ranch town center, which is a wonderful outdoor retail center which is especially nice to walk around during the evening or on cooler days. This location is spacious and has a nice covered outdoor balcony. There are TVs everywhere and a nice audio system. I was there during a Padres game and it was a great place to watch. The food is standard buffalo wild wings and the kitchen does a good job. Unfortunately they are understaffed out front, especially the wait staff. As a result, service can be hit or miss and take a while. read more

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The food was alright. Service was super slow. It took forever to get the check even though there was not alot of people there. Wouldn't come back to this place read more

Don't come thirsty! The wait staff is attentive, however the place wasn't hopping. We ordered a draft beer that took 14 minutes to come back. We got our food before our drinks. Then I watched the bartender wait until she had numerous tickets before she served the drafts. Recommendation: serve the drafts as they come out of the printer Don't accumulate orders. You're not doing the server staff any justice read more

Met some folks here to catch some NFL games. We were at a high top table pretty much in the center of the restaurant and had a great view of multiple tvs and games. I grabbed a few beers and some lemon pepper wings. The service was good but as the games ended the staff seemed to be catching their breathe and were hard to flag down for the check. Great spot and wouldn't mind watching a game there again. read more

Buffalo Wild Wings - American Near Me - Chula Vista, California

I ordered on Doordash. I have no idea why anyone in their right mind would think that a plan black bean patty with cheese is all someone would order but that is what I got. I didn't exclude anything. It came with fries but to my surprise I only got like 20 fries. Everything was cold, to make matters worse. I should have read the reviews first but who would have thought anyone could get a burger wrong. Never again. read more

Buffalo Wild Wings - Southwest Black Bean Burger - American Near Me - Chula Vista, California

Waited 15 min to sit down and after 15 mi left waiter didn't show up very disappointed no enough customers why they taking so long Not planning on going for very long time read more

Had boneless wings in a couple flavors. Good food and great service. Much appreciated

Love me some wings! We came here on Veterans Day, a very busy day for most restaurants. I want to say Buffalo Wild Wings provided the best deal for this holiday. My husband got 10 free boneless wings! Plus fries. Cmon, now that's a deal. There was a line out the door before they opened. The managers greeted us. The food was fresh and the wings were cooked to our liking. The fried pickles were a hit too. My husband and I were the first customers this day, but other people got their food before us. That's why I'm docking one star off. We had to wait pretty long for our food. Other than that, we love this Bdubs! I suggest coming here for watch sports games and enjoy some wings with your loved ones. Favorite flavors are; Asian zing and lemon pepper. All flats, duh! read more

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Ordered 20 wings around 11 pm & got home ready to eat. The wings are so dry and hard, it's literally like trying to eat beef jerky. One star is for the manager Anthony being nice enough to refund $15 when I called to complain. read more

Buffalo Wild Wings - Dry chicken - American Near Me - Chula Vista, California

I placed a to-go order for some lemon pepper wings for the Mexico game. I placed the order with the lady in front of the camera because my app was not working. She said they were pretty busy so it might be a while, I said no worries. After about 15min I checked in with another girl to check on my order(no one ever came up to me while I was waiting I had to go to them even when they have seen me wait for quite a bit). I gave her my name and she said that my order will be out soon. After waiting over 30min and missing the Mexico game at this point I asked if they can just cancel my order, so they called the manager. After the manager checked up on my order she admitted that the order was never put in the system and asked where did I placed my order. I told her with the girl in front of the counter, what got me more upset is that the girl acted clueless at first and said I don't remember her when we had a full friendly conversation. After a while she finally admitted she remembered me... Then they had the audacity to asked to take my order again already waisting 30min of my time. I said no thank you. They didn't offer me anything to make up for the time I spent waiting for no reason. This is my first ever yelp review because of how unprofessional they handled this situation. Do better! read more

Lakers game ended 20 minutes ago still haven't been served or any drinks been offered

How is this place still open? We stopped by here and hoped to grab a quick bite to eat. It was NOT crowded, and after waiting 20 min for a drink and seeing the table next to us get their drinks when they sat down AFTER us, we left. This place is trash, with trash service. We went next door to Cheesecake and received much better service. read more

You always know what to expect at BWW! I go there for cheap food and beer specials. The thing I like about this location is that when there's a big game going on and the other places in the mall are packed, BWW has a shorter wait time than other places. They also have TVs everyone so it's the perfect place to watch the game. read more

Food is always good & they always have great deals going. The service is always welcoming & attentive. Love watching the Padres game here too. Lots of tvs! read more

Diamonta was professional and friendly and customer focused and gave us great feedback and options on food and everything was fresh and hot keep up the great work thanks again read more

I went in at 10pm with my boyfriend and I was waiting for someone to come and give us a table. The restaurant was DEAD maybe a couple tables. There were two employees who saw us and never approached us, which is fine because they aren't hostesses but would it kill them to go and get someone to help? At first they were doing tasks but then they started talking with each other AFTER SEEING WE WERE THERE FOR A LONG TIME LIKE WHAT LOL , we were waiting for a long time, but when we saw that they started talking, we decided to just leave and go eat at dennys. Bad service tonight. read more

Tip: When ordering ensure you request the following: 1. Cooked fresh 2. Extra wet (if desired) Take out order. We were acknowledged soon as we walked in, good. Picked up 20 pc wings and asked for them to be extra wet. After examining we received what is in pic/video. We pointed out that wings were not extra wet. Extra wet refers to each wing having extra sauce, not extra sauce on the box and SOME of the wings. If extra wet they would be evenly coated. The fact that they weren't means they put some wings that had been sitting for a while in the microwave reheated and poured some fresh sauce over them. Paying too much for this. Wings weren't even warm. read more

It's what you'd expect from a large chain restaurant. The servers were polite but missed one of our items, then mixed up payment. Not a big deal, perhaps they were out of it towards the end of the day. The wings and fried items were solid. The late night happy hour (9pm and beyond) was nice. Splitting wings and a few other apps came out to $30/person. Was a totally fine experience but perhaps not my first pick. read more

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It blows my mind that even when BWW is empty and it's 10pm the service is still so slow. They said it would take 5-10 min to get a table ready even though there were tables available in the area people were sitting. I went to check out the delay and saw that they had tables that still needed to be cleaned. Do they not buss tables as they clear out. The service was very poor. Then when you're seated they tell you to scan the QR code to order. It's amazing that they still expect an 18% or more tip when they don't even do most of their job as a server anymore. read more

Probably only reason to come is for the beer. Service was good, but the food size for the price. SMH. The wings were so small and overcooked. Not worth the price. read more

Buffalo Wild Wings - Size of the wing. - American Near Me - Chula Vista, California

Terrible customer service. Kept speaking over me rather than being willing to listen and find a solution. No accountability or responsibility, just excuses including that I made a large order ($100?) - rather than being grateful for the business. Good luck running a business this way. read more

Lexy Need to be fired! Very rude and racist My order came out incorrect she going to say " that what I ordered I'm a grown ass man eat my food and deal with it" Absolutely not I want what I ordered and if something has ran out give the guest another option down just give them what you feel they want. She kept walking pass my family table making comment under her breath. So I went and told the manager. Our waitress that took our order Brianna was super nice and the manager who handle the situation was super nice as well. Again LEXY NEED TO BE FIRED ASAP! read more

Executive summary Service:5/5 Depth of menu:5/5 Drinks:4/5 Flavor:4/5 Good for groups:5/5 I came here at lunchtime with a group of eight during the weekday, we were seated immediately. The service was excellent, wait time for our order was pretty good for our big group. This was my first time at this spot and I was pleasantly surprised by the flavor of my chicken sandwich. Crispy, soft and fresh bun, just the right amount of sauce, and not overcooked. My friends ordered a cheeseburgers, nachos, chips and guacamole, chicken tenders. Those dishes were good. There were copious amounts of sports on the TVs showcasing golf,baseball, football and soccer. This place is kid friendly and great for groups. This location is popular with all the resources in this shopping center so get here before the lunchtime or dinner. There is an abundance of parking and this place is easy to find. It's a bar but the flavor was surprisingly good here. Cheers Buffalo wings. read more

Strayed away from our normal wing spot because this place was closer. We came on Thursday for their BOGO boneless wings. The food took 45 minutes to come out, and the boneless wings were so dry- most literally had no sauce on them. We ordered the pretzel knots and the cheese and honey mustard seemed like they were sitting there forever as they had a dried layer on top. If you order in the app they don't pay attention to your customizations for sides. I asked for 3 ranches and 1 carrot (max limit 4). They gave me one ranch with celery and carrots. The waiter would walk by our table numerous times and did not check on us. Needless to say, customer service isn't great here, neither is the food. read more

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I want to be very clear that the problem here is not the workers. During my visit, the staff was clearly working hard under a lot of pressure and doing their best during a very busy rush. Unfortunately, the issue was management. While orders were backing up and customers were waiting, the manager was not helping the team or stepping in to support them. Instead, he appeared disengaged and was laughing while employees were struggling to keep up, which directly contributed to delays. Good management is especially important during peak hours, and in this case it was lacking. The workers deserve better leadership, and customers deserve smoother service. I hope ownership addresses this, because the staff is not the problem. read more

Been here before and wasn't good thought we would try again and were advised they are not pet friendly sitting on patio. Probably a good thing decided to go to novo instead. Better choice by far. read more

Buffalo Wild Wings - Un melted cheese on the Nachos - American Near Me - Chula Vista, California

Don't order to go/on the app unless you're planning to wait an extra 35 minutes on the expected order time just for your food to come out cold and stale read more

Service here is terrible One person attending bar and tables Can't get an order No here cares about customers read more

My husband and I LOVE Bdubs! For years we have been going to bww and have experienced their changes throughout the years but at the end of the day we love bww read more

They have good deals and a great happy hour. They also are one of the few restaurants open in Otay Ranch later. Their late night happy hour menu from 10pm to close is a go to for the locals not wanting to travel far. read more