We ordered take out and ordered extra extra extra crispy and before we left we showed them the wings were soggy, they were making excuses saying the sauce makes them soggy. They called the manger on us saying "WELL HOW LONG YOU WANT US TO COOK DEM. They were trying to make it our fault. We ordered extra three times crispy and still got soggy wings.had to wait an hour for a replace the order Very rude place. Will never be coming here ever again. Everyone makes mistakes I understand that, but don't blame the mistake on me. I'm not trying to get free food. I showed them the wings before I walked out. They treated / food was poisoned. Th food gave all of us food poisoning read more

Terrible service. Management is pathetic and food taste like it was cooked in 3 week old oil ..

Terrible customer service came for my girlfriends birthday waited over an hour with no entree ended up leaving hungry still awful business

Great place in Montgomery to catch some games, drink some cold beer, hang out with friends and family. Great wings, TV's everywhere. I'd definitely recommend for anyone looking for great wings and sports read more

Buffalo Wild Wings - This is the first time my son and I have gone out to bww, had a great time and nice waiter. - Chicken Wings Near Me - Montgomery, Alabama

My wife researched this location online and was disappointed to find a rather low rating here on Yelp. My daughter and I decided to come anyway, and we were very pleasantly surprised. The restaurant was clean. We were seated quickly. Our server, Alexis (Lexy), was efficient and very nice. I informed her of our reticence to come, because of the review we found, and she said that the restaurant is under new management and that she, herself, is a new employee. I ordered 10 boneless wings, half with Honey BBQ sauce and half with Asian Zing. She brought my order, but they were all Honey BBQ. She admitted her mistake and went to get me more wings. She brought back SIX Asian Zing wings, and both flavors were delicious. My daughter's order was perfect. When we were finished, she brought us to-go drinks, and when I mentioned being disappointed at MOST restaurants with the size of their to-go cups, she left and returned with larger cups, also filled with our preferred beverages! She brought to-go containers for our food, as requested, and she did everything with a smile (covered by a mask, of course) and an apparently genuine desire for us to be happy with our meal and her service. I told her that I would post a review on Yelp to counter the negative reviews my wife found here. She is a commendable example of how customers should be treated at a restaurant. Overall, our experience was most excellent! We will be back!! read more

It has been a minute since I've had BW3. I assumed that maybe this new location had it goin' on. They did...kind of. My order came out wrong but the waitress corrected it after 10 minutes of eating and finally checking on my table. Then, sadly, the right potato wedges came out after we were all finished eating. Rather than make my friends wait, I chose to take them to go, which was pointless since reheated potato wedges with chili and cheese never turns out well. My meal was not discounted due to the mistake. The manager did, however, make his way over to apologize. A side note; the chili queso dip was amazing! You must try it. My wings were bland and I wished that I had ordered bone-in wings. Boneless is just not the same. Something that was a bit annoying was the loudness of the music and PA system the hostess was using to greet people and keep the "vibe" alive. A little too "crunk" for noon on a Tuesday. Maybe to tone it down at lunch would be an idea? read more

placed an order for delivery on their website. when delivered part of the order was missing. called and they said they bagged the whole order and I needed to check with the delivery person implying that they took the missing items. the bag was taped shut and not tampered with. the person on the phone refused to let me speak to the manager saying that the manager and two other people checked the bag before taping it closed. if they had checked the receipt taped to the bag and the contents of the bag, they would have noticed the missing items. would not refund the missing items read more

SAVE YOURSELF A TRIP!!!! This place is a joke!!! Walked into watch a game, empty hostess stand. So we went to the bar to seat ourselves considering that's how it is all over America. They tell us to get up and go back to hostess stand which we did. Another 10 minutes to by before someone comes up and asks our name and then just hands us a pager, and walks off... No one seemed to care that people were waiting to be sat. Someone else had mentioned to the Manager that it was shitty service, and of course the manager gives some jive ass answer.. We ended up leaving because didn't seem like we were going to get sat any time soon. Employees looked like they didn't want to be there!!! read more

The ABSOLUTE WORST customer service. If you order to-go, check your order before you leave. It has gotten to the point we would elect to pick up our order because EVERYTIME THERE IS SOMETHING WRONG. They refused to refund our meal when THEY DIDNT HAVE A PRODUCT and still didnt think to let us know In advance. They didn't substitute the item nor know how to refund our money. THE WORST CUSTOMER SERVICE ... do not waste your time, ENERGY, or money dealing with these people. read more

Disappointing is an understatement. I eat at BWW's all the time, all over the country and this one is up there with the worst. Stopped in on a Tuesday night after the dinner rush and in an empty restaurant had to wait 5 min to be seated due to no clean tables at the bar area. Service was ok, waited quite a while for a second beer but the real issue is I ordered all drums and I received one/1/uno drum in a medium order of roughly 15 wings. Umm... what?? What part of all drums did you miss? SHE EVEN READ MY ORDER BACK TO ME! It's almost like they purposely screwed this up. When I told the waitress, she could not have cared less. I WILL NEVER RETURN. read more

Missing beverage prices, wing count missing, flat beer, cold nachos and hot wine all make for a queasy stomach. read more

Buffalo Wild Wings - How many wings? Good luck remembering with a quick run down from the waitress. - Chicken Wings Near Me - Montgomery, Alabama

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Very very very slow service. Restaurant was half full and it took us 45 minutes to get wings. Server was a bit rude when my friend asked a simple question. Overall ,too slow of service for a half full restaurant. Wings were decent at best. read more

Was told 45 minute wait a hour in a half later was told you probably won't get in before we close. I understand places get busy but have good customer service and not wait to tell someone that. read more

Went on a Saturday around mid afternoon. The place was packed with people and College Football ruled the TV Screens and there was a lot of them. To make the experience more confusing, the sound from all those TV's showing all those games was extremely loud. So load that we considered leaving. We could barely hear the waiter speaking when he took our order. If your not into Loud Noise while you are dining, this should not be a place for you to eat. Be mindful of the employee that comes to your table offering samples of Beer and Sauces. Although a nice addition to the Dining Experience, you could barely hear a word she said over the TV's and in that atmosphere, you practically had to shout to be heard. Trying the samples was ok. They give you a little squirt or two in a plastic cup and a couple french fries to dip in the sauce. I liked the Salt and Vinegar so much I ordered the fries (Yes they have Salt & Vinegar Fries) which was very tasty. The service was alright and the food was as good as you could expect. No problems with either. The next time we visit, we will be dining out in the Screened In Area where the TV's wont be blaring and I could actually hear my wife tell me to wipe the sauce off of my chin. read more

The last BWW that was here in Montgomery closed a few years ago and the service was horrible there then. I was hoping for a better experience this time, but that didn't happen. My food was fine, but the music was so freaking loud you couldn't hear yourself think. To top it off the service was atrocious. She forgot to put my app in and then before and after getting our food she rarely came to refill drinks. After we were done eating we couldn't find her to get our checks so we had to ask someone else to find her for us. I'll go back because I do like BWW and I know that it's new so I expect things to not run smoothly, but I hope they get there stuff straightened out with service and please turn down the music. read more

Way to loud! Have to yell at servers to get there attention. To be waited or or get something Use to be excellent food when first open now it is ok! read more

tried it again and the wings were dry and had been sitting in the window long enough for the sauce to become dry as well. The mango habanero is basically straight gasoline so don't get that sauce and the Thai curry and the Thai Ginger are exactly the same. I ordered both and they were exactly the same. the service was good, that's all I have to say about it. read more

I just want to say Kiyanna gave the BEST service my boyfriend and I ever had. She was friendly and fast! Brought us out everything without us having to ask right when we needed it. Like our water and when she brought the check she brought Togo boxes and lids for our sauces to take home. Thank you for fantastic service!! read more

Is zero stars possible? Terrible service, almost like you are bothering them by coming in the restaurant. I love BWW's and go out of my way to find them when I'm on the road. But this location I will steer clear of moving forward. Management needs to keep an eye out on their locations, four servers at a table checking their phones while customers wait for service is unacceptable. read more

Terrible service!! We waited an hour to get seated when there were empty tables that needed to be cleaned. The tickets don't show what you ordered so your not sure if the price they put is correct! Overall not a good place to eat. read more

As i said in a review I posted before, you need good company in order to dine here. The service is absolutely horrendous. I guess service is horrible across the board at this establishment. Thank goodness for great friends. read more

First time at this Buffalo Wild Wings. Have been in a few other cities and had problems every time. Our server Zachary is nice and attentive to our needs. The food was not bad. Watching football and racing. That is fun with all of the televisions. read more

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Giving one star is too generous if you ask me. Our server had an attitude and did her job poorly to say the least. It took 10 minutes to take our orders in an almost empty restaurant and we didn't even receive part of what we ordered. Our drinks. The only quick thing that happened in the restaurant was how quick I left this completely unprofessional hideous yellow establishment read more

Service was trash, the food was cold and nothing tasted right! No refills until we had asked at least 3 times. Charged for sauce we didn't ask for. Rude staff. Won't ever come back! read more

Went here 2 separate times on a recent business trip. Both times, were bad! The server messed up my order 2 times and then the corrected order came out wrong again and cold. Service was slow and kinda rude. Being located next to Whole Foods was the best thing about this place. read more

Buffalo Wild Wings returning to Montgomery was a big deal for those of us who like to go out and watch a game with friends. The new restaurant has a great atmosphere for watching the games and there are a ton of big HD televisions. You can't help but be facing a television no matter where you sit. The patio area is heated and is nice. It is pretty quiet out there and just like inside the restaurant, there are a ton of televisions. The food is what it is, Buffalo Wild Wings. It isn't the greatest food in town but for the money and game watching atmosphere, it is hard to beat. If you are looking for a place in Montgomery to watch a game Buffalo Wild Wings will be tough to beat. read more

I ordered food to go. The order was wrong, they forgot the side and the ranch for the wrap. The buffalo wrap wasn't even edible. The chicken was old and tasted so bad I had to throw it out. Will not be eating at this location again. read more

First and foremost, I love Buffalo Wild Wings, but this location is just terrible!! I was seated and it was 20 minutes before a waiter came to the table -- even after asking 3 different waitresses and hostess and asking for the manager. The manager never came over to our table and it look another waitress talking to another waiter about taking our table (I'm guessing we were sat in a closed section). Not only was it 20 minutes before someone came to our table, it was another 15 minutes before we even got our waters. All in all, it was an hour and 10 minutes before we got our food and we all ordered standard wings on a Tuesday evening. Next month when I'm back in Montgomery, I won't be stopping by this BWW's location. read more

We visited on. Saturday evening on a UFC pay per view. The service was ok, had to ask twice to change the sound to match the Tv's. The sound was for a college basketball game but that wasn't playing on any of the Tv's in view of the bar area. Food was ok, nothing special. Unsure if we will go back. read more

Picture it... Sunday afternoon, around 230 pm. A good friend and I decided to go here for a late lunch. The hostess was friendly and promptly seated us. It wasn't crowded and to my surprise our waitress was an associate of mine who I was excited to see. I hadn't been to a BWW in years and was craving what I remembered were good wings. Our waitress suggested a great flavour that I'd never tried before, the honey mustard bourbon. It was delicious. After eating my third wing I noticed a long hair on one of my wings... I stalled a minute... but assumed it was my own. After picking up a piece from the bottom of the wing pile I once again noticed another hair. By this time I knew this had to be from the kitchen. Because one, I don't touch my hair while eating and two, My hair doesn't just spontaneously shed. We alerted our server who in turn got the manager. He came to our table and offered a very DRY apology and kept repeating how it was IMPOSSIBLE for that hair to have come from the kitchen. Just IMPOSSIBLE. He actually said that more times than he did the apology. Insinuating that we had put the hair in there ourselves. Despite my irritation I explained to him that I wasn't trying to get anything over on them and that I just wanted more wings. He came back with new chicken, but by that time I was so humiliated because his accusatory tone and language killed my appetite. I am far from a complainer. I normally just suck things up because eating out is like playing Russian roulette. This experience soured my taste for this particular location and I won't be returning. *I would like to say that my server was attentive and we recieved great service from her and I tipped her accordingly. read more

STAY AWAY. My family and I wanted to love this place. We are from the Birmingham area and LOVE BWW, mainly the one on HWY 150 in Hoover, so we were stoked when they were opening one here. So stoked, that we ordered from them their very first day they opened.... which was disastrous but we chalked it up to first day jitters and working some kinks out. Since then, we tried over and over again to let them get it right.... In our 4 years here, we have eaten in twice and ordered to go orders around 10-15 times or so. One time.... ONE time our order has been right. We only order 2 dinners and they just can't seem to get it right... ever. Nothing crazy either, it's always the exact same thing: Tender salad tossed in mango habanero with ranch on the side, and a chicken ranch wrap tossed in honey bbq with buffalo chips. On one of our trips to eat in with another couple, my wife's food didn't come until 10 minutes after everyone else was finished with theirs.. and not shockingly... it was wrong. She didn't say anything, she just gave me "the look" and ate it. We haven't been back nor ordered a to go order since. Won't be back either. Don't ever try to call in an order, some genius placed the call in desk right by the main floor in the restaurant. It's so loud in there, they can't hear you and you can't hear them. Which causes you go keep repeating your order and saying "Can you repeat that!?" a lot. I even timed it one time... After getting put on hold for a short time on a Tuesday, 21 minutes to order. Ridiculous. All of these chances given from day 1 to about a months ago. Such high hopes... such a major fail. read more

I love BWW . I usually go only on Tuesdays and Thursday for the half off. I love the Caribbean jerk and Asian zing wings . You just got to find what flavor fits you. I enjoy it and I love the bartenders. The buffalo zoo is good but is strong . read more

Food Poisoning. Not just me either. My friends had arrived several hours earlier and got sick as well. Our food was ordered at separate times, at least an hour apart and most of us ended up sick. Will not return. read more

Basic B dubs. Finally in Montgomery though! Good service, clean, and a good feel! Make the stop!

The worst experience I've ever had in a restaurant...first the hostess insisted we sit in a booth because we had two small kid and it was the "safest" location. We told her we needed a place with a high chair but she ignored that unbeknownst to us at the time. We waited 30 mins on a booth. Once seated they would not give us a high chair because they said it was a fire hazard since we were in a booth...so we used a booster seat which was an epic fail. The manager eventually gave us a high chair once our 2 yr old started acting up. We figured we would just deal with it and try to enjoy the meal. It took us an hour to get our food! The waitress apologized and said they were short staffed. The bigger issue, in my mind, was the food was cold when it arrived at the table. The dry rub was overseasoned and I had to ask for ranch and celery...they only delivered the ranch. My wife's chicken sandwich tasted like it had freezer burn. I will never return...way overpriced and horrible service. read more

The food suck. My moms quesadilla was missing a peace,there was too much seasoning on it. And she didn't get her sour cream till 5 min after she got her food,it took a long time to get our food it took 1 and one half of a hour. And it wasn't Busy at all. I wonder why. I'm not going to that place again read more

I'm traveling and stopped at my favorite place Buffalo Wild Wing and you my surprise this location is terrible. Like beyond terrible from the service to the food, especially the food. I'm amazed that their corporate offices allow this brand damaging location to continue to operate in this manner. It will be a very long time before I ever step foot inside another BWW. It's sad that they allow this terrible location to ruin their image. read more

Good food, cold beer. I agree with the previous reviewer that it is very loud in this place. I was here by myself but if I had been here with others I am confident it would have been an issue trying to hear others at my table. I have been to several other B-Dubs and this one is by far the loudest. But I had a good meal, good service and was happy with my visit. They also have Buzztime trivia here (as they do at all locations). read more

Went last night, and despite the reviews I had a great time. Sat at the bar, and the waitress was very attentivr, my food came in a timely manner, and the overall atmosphere was great. Definitely would go back read more

This is better than the last bww but honestly they've been going downhill fast. The quality of service and food has been really terrible the last couple bwws I've been to. Our sever was nice here but the wings and burgers taste old and dry. read more