Nicole was excellent. She took care of my problem professionally!…read moreOnce again Truly Nolan came through!

I was so impressed with Truly Nolen from the first phone call to the visits of the exterminator…read moreKurt. He was so knowledgeable and explained everything as he went. Then when it didn't work the first time (they knew it might not). They were back to redo it at no cost with additional products. I've signed a quarterly contract with them.

Been using them for 20 years and have had wonderful service. They are always responsive and do a…read moregreat job. I've never considered changing.

Charge service they didn't do was home all day didn't see anyone or they didn't leave card saying…read morethey did it.

Whatever they use to control/kill insects in our house works well. The only rare bug we find in the…read morehouse are dead. If there are new problems that crop up from time to time they schedule a revisit promptly for free. We use them for termites as well and so far no issues.

As much as I've tried to give this company the benefit of the doubt, they continually lack in…read moreservices. I have never had a pest control company not provide de-webbing as part of my service. My garage is full of spider webs as it's been almost 3 months since last treatment. (That's another thing, no monthly visits unless I call back in for re-treatment. Despite requesting the service specifically, I was just told that is not a service they offer (inside the house). Time to look for a new company.

Avoid like the plague! This place is a con. Called twice to stop service, each time you pay your…read morelast bill, they run out and "service" your yard again no matter what! Could not get them to stop. They come out and treat your lawn in the rain and then leave you a flier that says not to water your lawn for 2-3 days! Had to stop paying them to get them to stop , then they turn a $57 charge over to collections. Plenty of honest providers in Woodstock, these guy are criminals.

From the owner: Love Your Lawn. We Make It Easy. The biggest difference…read morebetween Lawn Doctor and other lawn care providers is that we care more; the kind of caring that can only come from being local, and part of the greater community. If you are looking for a beautiful, healthy lawn that is free of mosquitoes and ticks, we have got you covered.

I initially called Bug Off for a Grey Squirrel problem. Alex was great at responding and gave us a…read morefair quote. The work was done on time. The problem is after the work was done the flashing that is suppose to be on the roof to keep the critters out is not staying in place and I called over a month ago and left a message for someone to come put it back in place and no response. Today a large piece is on the ground so I've called again and no one is answering the phone so after the work is done there is no follow up or returning your phone calls. Both calls were during the day and during work hours. I'll do it myself but I let a friend borrow my ladder so it might be a while.. I thought that's why I paid them $1700.

If I could give less than 1 star I would. This company shouldn't even be entitled to the star…read morerating scale. (Let's come up with a new rating system for crappy businesses and instead of stars, we use piles of...) Last year towards the end of the season (2020) one of the young techs accidentally backed his truck over our landscaping. I called the company to ask if they would fix it. The manager, Brian Walker immediately denied culpability saying that they don't damage property. Fair enough claim, maybe they hire perfect superhumans who never-ever make mistakes--oh wait that is a Netflix series. I told him I could take a picture, he provided his email. I sent the picture of 3-4 inch deep tire marks and the smashed plants. I thought, he then had undeniable proof, but he adamantly said it wasn't his tech. I told him I have video. I sent him the video. Begrudgingly his company took responsibility and I wanted them to fix their mistake, Brian first said give it a week, and it should grow back. In a week, the plants looked even worse. (Stick to killing bugs or start a business where you are good at killing flora; you are no Green-Thumb!) I called back he said they could offer 1 free treatment ($45 value). I said no. (I have 1 month of no mosquitos, but every time I go up and down my driveway, with never once running over my plants, I might add; I will see the tire marks and dead plants). That was unacceptable. Eventually they sent out a friendly tech and Mr. Walker was supposed to come out as well, but "something came up," (something more important than an apology?) Upon rectifying the damaged plants, I was then informed by Mr. Walker that I was no longer welcome as a customer. So I wrote a similar review as above. No later than 4 days later I get a phone call from the assistant for the owner of Bug-off, Don Edwards, and he wanted to speak with me. I spoke with Don and he seemed to side with me and verbally agreed that Mr. Walker was in the wrong for terminating our business relationship. Don said he would take me back the next season (2021), that is if I removed the negative review. And so I did. He gave me his word. I understand its hard for small business owners to attract customers and for a customer service manager to take steps to reduce the customer base out of spite, is pure ignorance. Fast forward to Spring 2021. I thought I would give Bug-Off another chance, save me the time from shopping around for a commoditized service, and Don seemed like a nice guy last year, we parted amicably. I called the number above to initiate service, and something was odd. Instead of the customer service rep saying when they'd be out, she said her system was down and could not get me a quote (??), and she would have to check with her manager on pricing. (Since when do you need a manager to give a price quote for spraying mosquito mist? Why would I be getting a "new" quote anyways?) I brushed off the response, but don't patronize me, its customers like me that help pay your salary. So, I get a call back from Bug-Off, and I missed the call. I check my messages and the customer service rep told me they are refusing me service for Mosquito treatment. I wasn't surprised. Clearly, I wasn't a great client, after all I paid on time and I complained 1 time about his employee killing my plants and asked them to fix it. They are out less than $100. Don Edwards can't be spending an additional $80 on customers, every time his employees screw up, or else he'd be out of business. Being in business for 17 years, he probably knows a few things about running a "great" company, and that is to do what is in the best interest of himself. (Ironically, any other successful business from retail to tech unicorns ALL put the customers first). What is surprising, is that Don reneged on his word. As a small business owner, he doesn't have the marketing budget to compete with household names like Terminix or Orkin (which has competitive prices) or Massey, which advertises on the Radio, or Northwest or Arrow that have billboards all around town. All Don has is his word and "great" service - and he has failed miserably on both. Customers be ware. I can't imagine this is an isolated incident, so don't say I didn't warn you that: if Bug-Off screws up and ticks you off, you will have a similar fate and be mistreated-its their company culture. Alternatively, try bundling your pest control services to include mosquito treatment, you will get a discount. If you are in the market for just Mosquito misting or abatement, I will save you the Googling: Mosquito Joe, Mosquito Squad, MosquitoNix. I trust you will make the right choice and take your business elsewhere.

Donovon does a great job in spotting problem areas. We had a problem with moss and he figured out…read morewhere it was. He does a great job.

I would give zero if I could. We switched over to both pest and termite 1.5 years ago. I fired them…read morefor pest control in November and still have them for termite for another 2 years since we prepaid. It has been a nightmare with the scheduling. Always have to change the appointments, which has been hit or miss on the rescheduling. I often get notifications 24 hrs before they are showing up and not the 3 day notice as advertised. Or you get the notice after hours when the office is closed. The termite guy tried to come two months early and I had to push back. We had a date scheduled for him to come and he tried to change it again claiming we never agreed on a date. Overall not a great experience and I have switched to doing my own pest control.

They actually answered my question! Terminix and some of the other big companies had a automated…read moreanswer. I don't want an automated answer. I want someone to actually read my question and answer it directly. This company did! I will be contacting this company and inquiring about the details of their service. I will update this review.

Quick, professional service from booking to job completion. Travis and Jonathan L. got my…read moreappointment set up and quoted quickly with work starting next day. Special thanks to Michael T. and Jason D. for their outstanding work and commitment to securing my home from future unwanted raccoons in the attic! Highly recommend.

I highly recommend Vinny and his team. From the moment of contact they were professional,…read morecourteous, fair and professional. They treat each job as if it's there own home. They go to the next level to ensure your problem is handled and eliminated. The customer service is first class staying in constant communication, educating their customers on the process. It's the kind of service you hope not to use but when you do, you want a Company like Critter Stoppers to handle your job.

I had such a great experience with Vinny. He was totally dependable, came right out and made sure…read moreto check on a possible raccoon situation in our attic frequently. He is super friendly and nice to talk to and made sure to communicate with us regularly; he's been checking our traps many times throughout the past couple weeks and told us he is available quickly whenever we hear commotion. He made sure we didn't patch up the hole too early to prevent the animal from scratching it's way back in and sealed up many smaller holes around the property. I live overseas, but I went with the one year guarantee for this property and I definitely feel comfortable now, as I fully trust he will come right out if needed. I will definitely contact him for any other pest issues in the future, highly highly recommended!

This is the worst experience I have ever encountered. Sevice manger and the branch manager. I…read morereally wish I had chosen a different company. We had a exclusion put on our house and did a horrible job. We paid almost 4.000 dallars and still it's not correct. I would give them a big fat 0.

Decided to check out the trusted Orkin brand after poor service with another pest control company…read morenamed Aptive. Specifically we had a nice infestation in our new home that needed to be remedied quickly. Orkin was glad to help and came out quickly. Their professionalism and cleanliness, along with their attention to detail made a great first impression. They offered financing options to help with the cost of service, which we felt was pretty reasonable for the amount of work being rendered. Their pest specialists are very friendly and helpful! We are so happy to have chosen a dependable and reliable company for all of our pest control issues. Thank you Orkin crew!