Donovon does a great job in spotting problem areas. We had a problem with moss and he figured out where it was. He does a great job.

I would give zero if I could. We switched over to both pest and termite 1.5 years ago. I fired them for pest control in November and still have them for termite for another 2 years since we prepaid. It has been a nightmare with the scheduling. Always have to change the appointments, which has been hit or miss on the rescheduling. I often get notifications 24 hrs before they are showing up and not the 3 day notice as advertised. Or you get the notice after hours when the office is closed. The termite guy tried to come two months early and I had to push back. We had a date scheduled for him to come and he tried to change it again claiming we never agreed on a date. Overall not a great experience and I have switched to doing my own pest control. read more

I live in Woodstock, GA. I have been a customer of Orkin for several months, and to date my experience has been excellent. The technician for my account is professional, polite, and punctual. Any time that I have phoned to re-schedule my appointment (we have dogs and would prefer to have the dogs out of the home prior to treatment), the re-scheduling has occurred without a hitch and with a pleasant associate on the other end of the conversation. I have included the mosquito fogger in my service, and I am very impressed with the efficacy of this product. It makes a BIG difference on my 2+ acre property. Regarding the treatment for roaches, also quite effective. All of the reasons cited above were my hope when I first engaged with Orkin. I am very pleased with my decision, and with the service that I have received. read more

We were expecting our regular recurring service technician but Donovan Sims came instead. He did an amazing job! He was kind, professional and had a great attitude. He explained his observations and proceeded to execute our regular treatment. It would be an honor to have him service our home again. read more

If I could pick 0 stars I would. I'm am SO incredibly displeased with their service. I NEVER write reviews. But I'm this case, I had to. I have called multiple times to get information about a policy and they simply a) don't answer b) don't return messages c) don't give a ****. I paid $15,000 for a LIFETIME WARRANTY on our DryZone in the crawl space as well as the attic. NOW, they're saying that the crawl space is only a FIVE YEAR warranty. Excuse me? Interestingly enough, they're now REFUSING to to send me a copy of the warranty. Sketchy much? I will be calling the Better Business Bureau to let them know about their inadequate customer service. I will NOT be getting a service here ever again. read more

First of all, it took forever to get someone to give me a quote on rodent exclusion. Finally I signed an online high-tech agreement sent by technician Cameron Pass which stated payment would be due after the job is done. Then some Patricia Plumberg started calling me asking for credit card information over the phone. Isn't that weird! When I pushed back, they went mute. Orkin is a SCAM. Getting their estimate was complete WASTE OF TIME. I'm still glad that I did not get the job done by Orkin. read more

I had a no show for my appointment twice and it would have been 3 times if I hadn't called an hour into the appointment window to check on arrival. read more

I have been using Orkin for a year.. I complained about pest in the attic during Orkins first visit.. I continued to complain .. Their assessment was, it was squirrels in my attic.. orkin doesn't rid of squirrels.. when the squirrels began to be completely intolerable we called the squirrels removal service to remove the squirrels. During the squirrel removal attempt the service men, assessed the pest problem to be roof rats.. ! Immediately I called Orkin.. they came out the same day to confirm the assessment of roof rats.. Orkin had the audacity to not take ownership of their assessment but quoted me and my spouse a removal and sanitation fee of $7000.00 or $4000.00 if we wanted to get it partially done! I feel like I'm being held to pay for something I paid forand trusted Orkin to assess.. to keep my home free of pest. Attempts have been made - call or email a response please. We would like to resolve this read more

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This company is overpriced and has horrible service. I moved to the south and wanted preventative services. My first session was scheduled and the company was a no-call/ no-show. The woman on the phone at the Metro Atlanta office lied and said my service was scheduled for last Friday. False, I never called this company in my life until Friday afternoon, so how did I have service scheduled. She asked when I wanted the company to come out. I told her, no I am not going with this company. I asked her how this could happen and she hung up in my face. This company is very unprofessional! To add insult to injury, the manager called back and claimed she did not hang up on my face. These people need personal help and extensive training. read more

This company is running a scam. I was told that I had either squirrels or rats in my attic. I had them come out and they sanitized it (so they say) and added insolation. Then all except one guy left and I noticed they didn't bother filling in the hole in which the "animals" were entering my attic. He said he would call a coworker to come back out. Nobody came. I called the main office and the original Orkin guy who came out. Nobody answered. Finally one guy came back to fix the hole and I asked if there was any animal activity, he said there was not and the hole was just a small water damage hole. Soooo, I paid for "animals" that didn't exist and for a crew to leave without doing the work. Do not use this company. read more

Jeremiah is an Amazing technician. He has provided excellent service for my parents home in Kennesaw Ga for the past year.

I've been paying for service for almost 6months and still have a roach problem. I am stuck in a contract throwing my money down the drain. read more

Orkin - This is 5months of paid Orkin service. They are not eliminators just reducers and I didn't sign up to see less bugs I paid to not have any. - Pest Control Near Me - Marietta, Georgia

Do not use Orkin! I am amazed at the poor quality of service and professionalism. I've never left a negative review before, but I hope my experience can help inform people to avoid Orkin. I will do my best to spread the word about Orkin's terrible work. The lead technicians, Bernard and Kojo, are nice but they work for an awful company. What I find so ironic is their messaging service says "we aren't happy until you are completely satisfied." That couldn't be farther from the truth. I called Orkin because I had a mouse in my kitchen. Within five minutes, the technician fell through my ceiling. The technician pointed out a place here and there where a mouse could enter my home. We sit down and review the proposed plan of action for my home. The call about the mouse turned into a financing loan of $7,000 because apparently I needed x,y,z. I broke down and signed. Some of the work included removing insulation in my crawlspace, laying vapor barrier, termite prevention, etc. I was under the impression I was in good hands. The work began in my crawlspace. The employees threw everything into my yard and said they would be back the next day. Two days later I called because I still had a pile of insulation and trash in my yard. No one at Orkin could give me information about pickup. They acted like this was my problem to solve. I had to call the technicians on their personal phones to get an answer. Bernard was apologetic and said he will get someone out ASAP. A week goes by and no one came out. The pile now is wet from rain and looks horrible from the street. In this week, I realize the mouse in my kitchen is still there. I call Orkin to get a technician out since I just paid $7,000 when I originally just wanted to get the mouse out. The representative told me that I didn't pay for a pest service, but I can sign up for a monthly rate of x. I was so unhappy. What did I pay for?! My issue wasn't even addressed and now I have to pay more? Plus the job was not even completed and I have to follow up with the company like children. The pile was picked up 9 days after the service. I called the company and technicians 4 times. I had to speak to Dave the manager to get someone to address the mouse. The company sent out another technician who sprayed "crack and seal" foam here and there. Is that how Orkin solves for mice? I was told I can put out traps. Jeeze. I already have done that, THATS why I called "professionals." Now, a month later, I still have a mouse. I am now paying for work that didn't help me for the next five years. I manage a company. we focus on real customer service. If I had a customer put through the ringer like this and wasn't satisfied at all due to issues with their professionalism and service, we would make it right. I should have never paid for this. I couldn't advise anyone more to avoid this company. Awful awful awful. read more

I used Orkin in Marietta for over a year at a property. With each encounter with their office, I received a rude and condescending attitude from the person who answers the phone. I tried to cancel the contract after 2 years of service, and she said, very rudely, we have to have a 60 day notice. I am an adult, who happens to be paying a lot of money for their services. I do not appreciate rude behavior. I will not do business with them again. read more

Orkin acquired my account from ABC Pest Control, which I had been with for three years. I went from paying $105 with termite control every quarter to $105 every two months. When contacted the local office immediately began double talk about, and quoted the terms and conditions of their contract. I never signed a contract or service agreement with Orkin, and I terminated service because of what I felt were unethical billing practices. I should also mention, I never had bugs or pest while I had ABC but after Orkin took over, we began seeing roaches and other bugs inside the house. read more

I have been very dissatisfied with the service that I've received from this Orkin location. Despite numerous promises made to improve their service delivery, they have followed through on nothing. In fact, when I called to cancel my service a couple of months ago, the manager pleaded with me to remain a customer. When I stood firm and refused to continue (after having already given them a second chance), she told me that the service would be discontinued going forward. I asked her if I needed to submit anything in writing, she said no. Imagine my surprise to find a charge made to my credit card and a receipt for services rendered indicating that the tech had performed a service this week and intends to return in April! read more