With wasps coming into our living room Bug Runner was the only company I called, late on Thursday, that didn't say they couldn't come before next week! This wasn't a nest on our deck! Our living space was compromised!! Not only did Bug Runner schedule us for the next day (Saturday), but they called the same day (Friday) to say they had an unexpected opening!! Mike came and he was great! So professional! So compassionate! So knowledgeable! We were away all day yesterday and there were only 2 dying wasps in our living room! If we had had to wait, our living room would have been swarming with wasps. Thank you Bug Runner! You're the very best!! Ask for Mike. read more

Dio I'm updating my review for Bug Runner. I do have to admit when they say "If you see something, call and we will send someone out asap" it is definitely true. The two times I've called when we've noticed anything (centipedes, carpet beetles, etc) they've been here and not just sprayed, explained the bug and why they're coming in. I've contracted them for deer and ticks as well as mosquitoes during the spring and summer. I'll let you know how that goes. But for now they are definitely worth it, attentiveness is given to the customer, and their support is awesome. read more

I can't say enough good things about this place it's fantastic. I have a contract with them and it's worth it. Peter is the best! He always goes above and beyond. He knows what he's doing and gives you great advice. He's thorough and professional and doesn't rush a job. There's no run around and never a push. 5 stars for Peter for sure! read more

Reliable service without the gimmick you'd expect from businesses these days. I spoke with Patricia who answered all of my questions, I had a lot of them, and then gave me her recommendation on what service I should get. She also sent someone over almost immediately to size up my yard. I was signing a contract and getting my services within a few days. Highly recommend bug runner. read more

Doug is super fast and reliable for setting up the termite traps. In terms of assessment, he was honest with the pricing and the work that needs to be done. Working with the administrative assistant for the paper work and payment was easy and smooth. When there was an issue with one Trap, doug came right away and was able to fix it immediately read more

Ortiz was very informative. He explained the the process and prevention. It has been less than 24 hours and we already caught our little pest. Great service overall. Great communication. read more

It all started with some scurrying in my attic and basement ceiling. There were no droppings in my house so I wasn't sure what was going on. I figured mice or squirrels and my wife would not have any of it. I reached out to Bug Runner and they picked up the phone right away, were pleasant and and scheduled me right away. The technician, Mr. Hall showed up on three occasions and was alway on time or early and always called ahead. He was very knowledgeable and took on our pest problem scientifically with an experienced eye. Within a week the noises stopped and the pest entrances were sealed. Within two weeks all pests were exterminated and on the third week confirmed. I will also add that Mr.Hall put on booties before entering the house. These guys are worth every penny and have earned a spot in my address book and referral list. read more

Dery from bugrunner is fantastic. So polite and professional. I panicked when i saw a lot of spiders in my basement. He came to my house immediately. Explained everything he did and was totally understanding. read more

I have been using this company for the past few years for the exterior of my property. Great service and reasonably priced. They always come out quickly if I ever have an issue. The staff at the office are great and makes the entire process easy. Highly recommend! read more

Terrible problem with crickets indoors. BugRunner did a great job eliminating them. They returned once to checkup and so far no more crickets..Pleasant servicemen and prompt service. I recommend their service. read more

Would not even give them 1 star. Used them for 15 + years. I paid them for spring/summer/fall service without fail for the entire 15 years. Recently found thousands and thousands of dollars worth of carpenter ant damage -- what was I paying for? All I got were excuses. Perhaps I should try to get my money back? read more

I have used bugrunner for years. I would recommend them to any one. They are professional and courteous. When ever i have had an issue they have been right there to help me get rid of the little creepy crawlies that were lurking around. Bugrunner is a family owned company that you can trust, i have for years. read more

I've used Bug Runner for years, and recommend them to everyone. Customer service is courteous and efficient. Lightning-fast response - I didn't have an emergency but they were at my home within a day. Clearly knowledgable - Doug explained what my yellow-jackets were doing, and how he would address it in my home. I've never needed them to re-treat an area, but its nice to know the warranty is part of the service. Local family-run business. This is my first Yelp review - they are that good. read more

Highly recommend, I was very happy from the time I called they were very accommodating and came the next day! Patrick was my technician and he showed me everything he was doing and explained everything along the way as well. He was very thorough and came back 2 times after the first appointment for re checks and made sure the problem was solved. I will definitely be calling them again if I have any future issues, and give them 5 stars all the way! read more

HIRE THEM!! Absolutely amazing employees, owner, and company!! From answering phone calls on a Saturday night to the owner, Doug, personally coming to my home so that I was not late for work, Bug Runner has been there every step of the way through my bug ordeal!! They have treated my home as if it was there own. My husband and I could not be happier with the customer service and personalized attention received from the owner Doug and Pete the Exterminator! 4 weeks later as we continue to battle this situation and Bug Runner is still a phone call away helping put my families home life back together. Thank you Doug... Thank you Pete... and Thank you to everyone at the office! Your knowledge and expertise has made this horrifying experience much easier to deal with! read more

We had a problem with yellow jackets in the house but didn't know where they were coming from. Doug (owner) arrived and found the nest within two minutes. Problem solved. We chatted afterward and Doug explained this is a family owned business and he is very focused on satisfying his customers. I couldn't agree more. I Would highly recommend Bug Runner. read more

I used Bug Runner this summer for carpenter ants and they did a great job. The technician came out, explained and showed me where the nest of ants were originating from and went to work. It only took one application to get rid of the ants but I had them come out a second within the sixty day warranty as a preventive measure. read more

I used Bug Runner for a bed bug issue I recently had and was very pleased with the service. They first used a certified bed bug dog and after that did a thorough treatment. The office staff was very patient and kind as I called with numerous questions. The only reason i did not give this company 5 stars is because of the cost. While bug Runner was less $ than many of the other companies I called, I am a struggling single mom so it hurt:) Anyway, I would definitely use them again, although I hope I do not have to:) read more

First time using Bug Runner and very very unhappy with the experience. I called and asked for someone to come by and give me a quote on spraying for wasps in my back yard. I was told to expect someone between 10 and 2 the next day and that he would be ready to do the work if the estimate was acceptable. He arrived at noon (so far so good). I was in the middle of a conference call so I told him I had wasps in the fence around the pool and on visible nest in the wooded outer fence. He said he'd take a look and let me know when he was done. He came back about 1/2 hour later and said he was done and was finishing writing up a bill. I explained it was supposed to be just an estimate and he said he didn't know anything about that. I asked about a guarantee and he said he didn't know about that either. I was still on the phone and not in a position to argue so I just paid him (the price was in line with other estimates I had gotten). When I went out later to look, there was a small nest on my driveway next to two discarded rubber gloves. The visible nest I had indicated was still there with live wasps crawling all over it. I called Bug Runner to let them know they had missed a nest and was told to call back the next day because they were busy and maybe he could send somebody by next week. At this point I felt like their attitude was "We have your money so we don't care about you anymore." I got my own spray and sprayed the nest they missed. Do yourself a favor and run away from Bug Runner. A couple of high school kids with a can of Raid could do a more professional job. read more

I went outside and saw a swarm of bugs I was afraid were termites. Called bug runner and they simply asked for me to text a picture to them. Within minutes they identified the bug as a harmless citronella ant. The honesty and quickness to reply with no charge was a great reminder that there are still good businesses out there. Can't thank them enough read more

I used Bug Runner for a large hornets nest I had last summer and for mice in my attic this past winter. I am very pleased with their service. From the initial call to the office to the experienced and polite tech they sent to my home, everything was great. I will continue to use their service for all of my pest control needs. read more

My family has been using Bug Runner for many, many years and we could not be happier with the level of service and customer care they continue to provide. The fact that this is a family owned and operated business makes it even better. This means that every customer of theirs actually matters that much more to them as opposed to us getting lost in some large, nationwide corporation that considers their customers nothing more than a number. I've read some posts below, including one from a "former" employee (how sad, although not shocking, that this person has nothing better to do with their lives than air out their dirty laundry in this forum), and find it to be disingenuous that people continue to point fingers at others for their own problems. Over the years we have been a customer, Larry and Doug have had a personal hand in just about everything that has come up one way or another - whether it be by hopping on the phone, or following up periodically to ensure we are happy with the service. The fact is, the beautiful suburbs attract bugs and rodents - and yes, bugs happen despite everyones best efforts - however, I'd much rather know the company we choose to help us alleviate these problems genuinely cares about the quality of service they provide and beyond all that, are extraordinarily knowledgeable about all facets of this business. If anyone out there is considering a new exterminator, I would strongly encourage you to give them a shot. read more

One of the biggest fears as a homeowner is insect infestation, and of all insects to have, bedbugs are up there as the worst. I found signs of having them, and after a little searching online, found Bug Runner. I called the office on a Saturday, left a message, and Doug called me back with in a few hours. We made an appointment and withing a few days Doug was over explaining the process. We brought in the bed bug dog and it turned out I had a small infestation in 2 bedrooms. Fortunately, it was very small, but still a huge problem none the less. Doug quoted me a price for their 2 step process and with in a week, they applied the first treatment. Well, it is now 2 months later, and after packing up two bedrooms into garbage bags, a ton of laundry, and 2 treatments, the bed bug dog has finally given me the all clear. It's a great day, and I thank Doug and Bug runner for all of their help. read more