The spring on our garage door broke. It was in the evening so a call was made and left on an answering machine. We received a call at first thing in the morning, and an appointment was made for 10:00. Our repairman arrived on time and worked steadily to fix the springs on our garage door. He was knowledgeable professional and courteous. Would use them again. read more

Called early this morning for a repair that left the garage door open. They sent out a service tech, Bill, to make the necessary repairs. Had them replace the garage door about two years ago. Great products, amazing service and high quality workmanship! Highly recommend this company that's been in Blue Springs for decades now. read more

We bought a new, and I mean just built, house through Rodrock in Nov 2017. Summer of 18 the garage door would not close all the way. Kept just going down half the way and going back up. The guy came out, who was the most negative person and blaming me for not oiling it properly. Okay, we hadn't even used it 6 months, I said. A couple months later it kept doing the same thing. Was under warranty so they came out and put a new motherboard in it. Same negative guy. All he did was complain. Now in the coldest time of winter in Jan 2019 does the same thing. Still not fixed. And they say our warranty is out. Why does it keep doing the same thing over and over Because it never got fixed right. Going to call someone else and hopefully they can fix it and we won't have this issues again. It was a new opener but never worked correctly and they don't back their products! Don't use this company! read more

DO NOT USE THEM!!!!!! We have a Home Warranty and we don't get to pick who the send to do repairs or replacements. One of our Garage Door Openers stopped working and the warranty company sent Builders Overhead Door. They got there and tested it and said the board was bad did a temporary fix and said they would order a board. A week goes by and I hear nothing, so I call them. "Oh the Board is order, should be in the week, we will call you." Another week goes by and I hear nothing, so I call them. "Oh the Board is order, should be in the week, we will call you." A third week goes by and I hear nothing, so I call them. "Oh the Board is order, should be in the week, we will call you." A fourth week goes by and I call the Home Warranty Company. They call Builders Overhead Door and they tell them that the don't make the board anymore and will have to replace the whole unit. The Home Warranty Place okays this and they show up 3 days later with an opener that is 4" to long. The tech calls the home office and the owner tells him to dig in his truck for an old board and see if it fits. The tech says no, I come back for a new opener or I cut this one down to fit. The owner tells him to cut it to fit. I know this because I hear the whole conversion on the phone that is on speaker. Then he starts complaining that the other tech should have measured the ceiling, and that the Home Warranty Place should pay more, he doesn't get paid enough to do this. I sit and listen to the whole conversion not saying a word. The tech cuts of 2" of steel, crimps the belt and takes the back cover off the unit to make it fit, and it barely fits. He used the old wiring to hook it up and leaves because it is "working". The next day it opens all by itself 3 times. I call back to Builders Overhead Door and the Home Warranty Company. They come back out and pull the button off the wall and the tech crushed the wires and shorted it out. So it fixes the wiring and leaves. Not once did anyone from Builders Overhead Door say I am sorry this took so long, I am sorry we screwed up and had to come fix it again. I put in a complaint to the Home Warranty Company and the are taking them off the list of repair people they use. Totally unprofessional. Update. I got home today and the garage was open again!!!!! I Builders Overhead and left a message and called the Home Warranty Company and filed another complaint. I had them take Builders Overhead off my account and send a new company to fix it. STAY AWAY FROM BUILDERS OVERHEAD read more

Updated review - if they could get 0 stars, I would. Our receiver failed on the opener, so I had to purchase a new external receiver. When I went to wire the new receiver, I found that the wiring on the original unit was done so poorly that I had to completely rewire the connections. VERY shoddy workmanship. Instead of cutting wires to length and properly terminating them, they were wadded up and shoved into the opener case. It is very obvious that they only care about slapping the opener in, and don't give a thought to proper wiring - or mounting (read my original review). If they were the only place in town to get a garage door opener, I'd leave my car in the driveway. read more

I used these guys for years. I had a problem with my transmitter not opening my door. They said I need a $300 new opener. I called Overhead Door of KC and the parts guy walked me through reprogramming my opener and it works fine now. I wonder how many people on social security bought an opener they did not need. read more

STAY AWAY!!! Should have sensed something would go wrong when I called to schedule the appointment and was being rushed through the call. Outside of a time commitment and a contact number - I was inconveniencing the owner with asking additional questions and attempting to provide information on the issue. I received an appointment the next day between 1- 4:00pm - great news! Waited and 4:00pm came and went. Checked my messages and missed a call from the repair person at 12:15 and 2:30pm. He informed me that unless someone answers the phone - they will not show up for the appointment. News to me!!! That information would have been beneficial to hear the day before when I had the owner on the phone. I would have been happy to give my cell number as a secondary number. Do yourself a favor and go with the original Overhead Door Company - not the knock off. I called the original Overhead Door Company at 4:20 today and someone will be here by 8pm this evening. Their professionalism is off the charts and with a fleet of 20 trucks - they are sure to meet any need you have in any time frame. Should have listened to my friends!!! read more

If I could rate them minus five I would do that. What terrible people. Not only terrible people but terrible work. One of the installation techs (on his third visit back to fix the install which was still not fixed) actually admitted that the boss's son installed our doors and is inept. THEY KNOW IT!!!! There are holes to see through outside, the hand lock hole was placed two inches ABOVE the hand lock lever, he actually put cardboard in at one of the hinges which another service found. The owner was rude rude rude to me and would not come out to see the problems. They are horrible. Go somewhere else. They are rude people from the salesman (who yelled at me) to the ignorant install guy to the rude rude owner who yelled at me. Save yourself some time. Call someone else. read more

Gotta say...I so disagree with all of the reviews I just read. This is the second time this company has been to my house and I have been completely satisfied with each repair. Called this morning and was told that they could come between 1 and 4. The technician arrived around noon with a smile. I said you're early! His reply was, "I can come back later if you'd like." The spring was replaced and a few bolts were added to secure my door. In an hour I had my garage door back! Thrilled- I will call again should I have another problem. I must add I also had them fix a motor on my garage door opener and was equally as pleased!!!! Keith was my technician.... GREAT JOB! Thank you! read more

Wonderful service, arrived exactly on time and did a wonderful job. Sean was courteous, professional and friendly. My garage door sounds amazing, much quieter! Thank you so very much, I would definitely use this company in the future. read more

Do not use these guys. I have called them 3 different times and the service manager keeps putting me off saying " i will get someone out" . Its been 4 days and they still havent came if you want real professionals dont use these guys. read more

Do not use this company. They messed up the job they were to do. That mistake caused body damage to our truck. We sent them the bid and they won't returns calls. Bad customer service. I didn't want to one star, but it would not let me post. read more

I don't review very often, but when I do it will be about an extraordinary experience... good or bad. Well this experience was great... The Scene was my garage door that would only go down half way on a Sunday evening about seven o'clock and it was very cold outside. I called Builders Overhead Door, left a message and in less than 5 minutes when the owner, I believe his name was Joe, called and walked me through lining up my laser beams. He offered to come out, but he really thought I could probably handle this myself and he was correct. If I ever do have a garage door problem I do know who I will call... Builders Overhead Door. read more

I have used Builders Overhead Door multiple times over the years. They have helped me with everything from simple adjustments to replacing springs. I have always found them to be prompt, polite and very reasonably priced. In fact, on one occasion I was certain I needed a new opener and gave them carte blanche to put one in. The installer explained to me that my current one would be fine with just a minor adjustment and some lubricant. He passed up an easy sale because it was not necessary at the time. I appreciate that kind of integrity and that is why they are the only garage door company on my list. read more

Fantastic sales, service and quality. Everyone we dealt with was professional and courteous. I would highly recommend them to everyone. No pressure and very honest. read more

Unfortunately for me I did not read prior reviews of the Blue Springs business before I had them replace a garage door panel that needed replacing. Less than a year later the door panel cracked. After several phone calls and no follow-up from them I went to their Blue Springs office and showed them photos of the door. I could tell right away that they had no intention of doing anything. A salesman did come and look at the door. After not hearing from them I called and was told "they are trying to locate a door panel". Ten days later still nothing. I am writing the door off as a lesson about how "professional" the company is. I suspect they will not be in business much longer. read more

Due to two storm surges/lightening strikes in one summer, we had diagnostic and repair work done several times and I would recommend Overhead Door of Blue Springs to anyone. I highly recommend BRAD, whom we had at our house a few times (two times for diagnostics, and one time for repair.) He arrived on time within a day of calling. He didn't hard sell me on anything-- just educated me on my options for replacement and repair and what to expect with each re: cost, maintenance and longevity. He worked within my budget. And best of all, he had wonderful customer service. He was friendly and efficient and cleaned up all after the job was completed. Our last repair was done by KASEY, who was also very courteous and efficient. Both went above and beyond to assist us, one replaced a garage light bulb we couldn't reach and one briefly assisted me on another home repair when I was stuck. I would absolutely recommend them! read more