Apparent lack of integrity and honesty? In full disclosure, Building Solutions replaced our entire roof (membrane and shingles) a few years ago. They did a solid job on the roof itself and we haven't had any problems since. However, I was disappointed with the cleanup of nails and debris. Having children and a dog, I obviously don't want any preventable injuries due to nails they didn't cleanup. Being a reasonable person, I do not expect 100% of nails and debris to be found and cleaned up. But I do expect a good faith effort and the vast majority to be cleaned up as part of the job- particularly for a company whose slogan is " We Show Up, Finish Up, Clean Up and Don't Screw Up." I expressed my concerns to the owner, Todd Huber. He ultimately had someone do a cursory pass through but not without claiming the grass was too long and justifying because it was got dark and the guys were tired and that he scheduled us quickly. A customer doesn't want to hear this. The expectation is that the job will be done completely and done well. I continued to find nails for some time after in areas I would have expected them to be found by the crew. Other companies use tarps to prevent much of this. I don't remember any such measure by this company. This is not the reason for the poor rating, although I always felt he [Huber] took offense to my complaint about the clean-up. Unrelated to the roof replacement, some flashing has come loose due strong winds. I called Todd and asked if Building Solutions could fix it. Repeatedly over the past month, he has given dates when they would come to do it, weather permitting. I understand that they need to contend with snow and ice and I want them to be safe while doing the repair. But, we have had dry and relative warm spells that would have been ideal to do the work- including some of the dates he said they would come. No call, no show. Each time, I have had to call and ask what's going on, receiving dates and assurances each time. Whatever happened to follow through and doing what you say? If weather is an issue or if there's another valid reason for delay, is not a phone call to the customer reasonable? I believe so. Proactive communication at least I can understand, even if it means delays. What I cannot relate to is telling someone you'll do a job, then a complete lack of communication and follow through. I am disappointed, especially since he generally comes off as affable and congenial on phone and in person. For me at least, 100% of the time I'd rather have someone honestly tell me a job can't be done for a month, than to be disingenuously told it will be done tomorrow. read more
