My vehicle was involved in an accident today, and dealing with this tow company made an already…read morestressful situation much worse. Law enforcement called them because the vehicle needed to be removed from the roadway. Our home was literally one street over (about 5 minutes away), and we politely asked if the vehicle could be towed there instead. To avoid any confusion, we called the number listed on the card while standing there. The woman who answered told us it was fine. We relayed that to the tow driver, and he start yelling wait until my dispatch call and even the responding officer confirmed there was no issue in our ask. When I recalled the office the lady tried to make it seem like money was an issue. Money was never discussed. Money was never the issue we were fully prepared to pay whatever towing fees were required. The problem was the tow driver. He became rude, dismissive, and argumentative for no reason. He repeatedly interrupted us, said he "didn't have time for this," mentioned needing to get to Lakeland, and ignored what both his office and the officer had already stated. Before we were even given a fair opportunity to decide where we wanted our own vehicle taken, he pulled off and said he was just going to impound the car. We never authorized that decision. This entire situation was caused by the tow driver creating unnecessary conflict and doing what he wanted to do. I called the company afterward and was told the manager would return my call, but I never received one. Accidents are stressful enough. The lack of professionalism, communication, and basic respect was unacceptable. I would not recommend this company based on our experience.

I have a 2001 Ford Expedition I cannot bear to part with and my letter carrier backed into me,…read morecrushing my flawless 24 year old bumper. I have spent hours combing salvage yards and Best Auto is the only one that was truly professional and helpful. All of the yards are an hour plus away and none will take a picture of a part to send you - except Best Auto. Great people and highly recommended.

Alex is the guys name .....Alex, yep the worst customer service ever. Waited over 30min for…read moreabsolutely no help and an attitude instead. Alex I hope others complain so you loose your job. Not fit for your position. Maybe leave Alex in the pit where customers won't have to deal with him. I went to the counter inside for help only to be told I would have to see Alex outside. Complete disorganization I stood there not knowing what was going on. I was able to see the interactions of the other employees there and they too seemed clueless in what their purpose is. Save yourself the grief and go elsewhere.

I ordered 4 tires over a week ago and made an appointment to have them installed. Long story…read moreshort, they did not have them and tried to sell me a more expensive set. The personnel there are dirty hillbillies that just shrugged their shoulders and uttered IIIdonnnknow when asked why this happened. I walked out and will never set foor in the Zephyrills, fl. wal Mart again.

I went in today, needing parts and help with license plate lights. The young man that helped me…read morewent above and beyond to make sure that the proper parts were used and made sure they were working before I left. This took a good amount of his time ... he was my hero today. After being stopped recently by the HCSO for this issue, I haven't been able to drive at night. Now I can!

Parking lot is great. Plenty of space…read more Staff is friendly knowledgeable and nice. Hours are great when you are in a rush or need a car part last minute. Store is clean and most of the times the parts you need are in stock!

EXCELLENT SERVICE! We went in looking for what we felt sure…read morewould be some 'dealer only' parts. But, thanks to the folks at this store we're saving a bunch of money not having to buy the parts at the dealer! There were several people waiting in line when we walked in, but nobody seemed bothered by the wait. Most folks that visit auto parts stores know the amount of work the staffers have to do. The employees are always answering phone calls while in the middle of helping someone right in front of them. In addition to helping customers in the store, they have to run outside to assist customers by putting in new car batteries, windshield wipers, running diagnostics and various other outside duties. On many occasions, I feel for these folks, knowing they're multi-tasking to the max! We owe them a lot of praise! From behind the Commerical Desk, Courtney saw the lineup and came to our rescue. LOL She immediately gained control over the situation and made sure everyone was acknowledged and steered to someone for help. My buddy and I stepped over to be helped by Courtney herself. She was really professional and knowledgeable. She quickly found the parts in the system that we were needing, but they weren't in stock. We could get them as early as next day. But, at least, no need for us to get dealer sticker shock! Turns out we were very honest with her, stating we were hoping to get the parts now and be able to complete the repairs asap. She understood and recommended a competitor who just might have the parts in stock. We appreciated that very much! We left, went to the competitor. They didn't have the parts in stock, either. Plus, the cost there was more. So, we went back to Advanced. Courtney was on break, so Robert helped us. We went ahead and ordered the parts, at a fair price and were told barring any delays caused by the in-progress Hurricane Nicole, the parts would be in next day. The parts did come in next day and all is good. Thanks to Advance Auto Parts, Courtney and Robert!

I have received poor service from this location before. Today, 7-17-18 about 9:00 A.M. I went to…read morestore to buy parts, I was the ONLY customer in the store. Tony was behind the counter with another employee and told me he would be right with me. After a couple of minutes he made a phone call then answered 3 more calls while I still waited. I was there before the calls but had to wait while he took care of them. Those calls should have come AFTER he waited on me not before. I waited about 10 minutes and left while he was still on the phone. POOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Three other parts stores within about a mile, I went to O'Reilly's and was asked what I needed before I even got to the parts counter. Guess where I'm going in the future!

Easy and efficient experience. Called and asked about a part, they had it, gave me the price over…read morethe phone and pulled it in just a few minutes when I showed up later that day to pick it up.

From the owner: Central Florida's Trusted Auto Salvage Yard…read more Central Florida Auto Salvage is a family owned and operated full service salvage yard since 2004. We sell quality used auto parts for both foreign and domestic cars and trucks from our 8.5 acres of used and wrecked vehicles. We also feature more than 4800 sq. ft. of fully stocked indoor storage space. truckCentral Florida Auto Salvage also uses a fully computerized inventory system and offers nationwide parts locating services. We also special order from a vast availability of new aftermarket OE replacement parts. We are an actively enviromentally friendly salvage yard that safely and properly contains and recycles all fluids and materials. We are proud participants in the ELVS program (End of Vehicle Life Solutions).

Checked online for specific parts- which showed they had in stock. Spent an hour and found nothing…read more Went back to the front and told them they didn't have what I needed. They checked on their end and informed me it was showing multiple vehicles, none of which I observed. The employees were friendly, and gave me free water and a coupon for "free" entry next time, which I don't anticipate happening.

Terrible wanted to get a IAC and amass air flow sensor and 3 relays 108 dollars when on line they…read moreare 23 dollars each new no justification and they did not provide a price sheet