I am so proud to recommend this facility to my patients, family & friends needing compassionate and…read morelife giving care. In my industry we have a few good options to help our patients with a respite or long term stay but really standing out here is how beautiful & incredibly clean the property is and how patient, kind and caring the staff are to the families I continue to send here...Such a relief to have them on our Favorite for Families list and a great option if you or your loved is needing compassionate care. Sherrie Lynn McBurney Altus Hospice San Antonio

This place needs to get their act together. My grandma is…read morestaying with them, and they are completely inept on most every count. Walking in the front door- you don't find anyone at the front desk. I breezed in, started wandering around the facility, and nobody was around- the halls were empty of people working there. That seems to be the general feeling of the place- grossly understaffed. My grandmother has been complaining about the fact that she hits the button that calls the nurses, and nobody shows up for five hours. Five Hours. They haven't been able to deliver her prescribed pain medications, because the facility has been out for days. Days. How does a medical facility run out of medicine?! The management here is largely absent. It's taken days to get to see a doctor. Days! This place is completely inept. Don't send your loved ones here. The one guy on duty doesn't have nearly enough time to get to see them. Beware!

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

Thank you Carol Ann,…read more This owner and her supportive staff have a stellar reputation in our senior industry/ community for caring and going above and beyond for their residents, families, and for all us who work in this industry. Love is in the details. When you tour one of Carol Anns communities you will see exactly that. Amazing place, full of passion, compassion, heart and love for our seniors. My compliments and gratitude for all you do. Thank you Carol and Elizabeth and all your supportive staff. Thank you for going above and beyond to provide care. We appreciate you! With love and gratitude, Laura Daniels, RN Care Advocates- Care Management and Senior Placement

We absolutely love this facility! They are so on top of everything! Every person that has come into…read morecontact with my father had been nothing but exceptional. It of course takes time to learn a out of a h person that stays there, but they do a great job!

My cousin lived at Legacy. Sadly, he passed away May 10th and it is now August 26 and not one…read moreperson in administration or supervisory position has acknowledged this fact. Actions speak louder than words - this group will not do their jobs. Floor staff do pretty good but high turnover over rate (every one of this group expressed their condolences). Food is not very nutritious- especially back in memory care unit. Admin, house keeping and registered nurse in charge of care are all fairly incompetent and complacent. Please do not use this facility.

We moved my grandmother to Lynridge of San Antonio in mid-2026, and we have been so happy with the…read moredecision. The difference we've seen in her has been huge. She is genuinely happy there, and seeing her this way again has meant so much to our family. The staff has been wonderful. They are always encouraging the residents to get involved, and there is always something going on. I've seen my grandmother participate in tie-dye, jewelry making, pool days, happy hour, and more. They recently had an Alice in Wonderland-themed fashion show, and the residents who wanted to participate got dressed up, had their own music, and walked the runway. It was honestly so much fun to watch, and my grandmother loved it. She also loves going to breakfast, lunch, and dinner. She talks about the food all the time, and there are lots of choices. The facility is always clean, and the staff is very attentive. One thing I really appreciate is that they check on my grandmother regularly without her even having to push her call button. We are just really grateful we made the move. It has been wonderful watching her settle in and become part of everything going on around her. We couldn't have asked for a better experience.

I am not sure if some of these people were at the same facility that my son and I toured the other…read moreday. I found that most of the staff were so friendly and helpful. The management went out of their way to come and greet us and knowing dealing with possible placement of a family member is stressful and the RSC Natasha put us at ease and had us in stiches during the assessment process, She and Yolanda even noticed the time and asked if we wanted to stay for lunch, the food was fabulous and there were so many options choose from. One of the big things is when we entered the place there was no smell of urine it was clean and fresh. I am glad we went and looked for ourselves instead of listing to the reviews. The one thing is the place is not cheep!!

My mother has been here over a year and no complaints. Place looks inviting and familiar to…read moreresidents as best they can. The staff are friendly and helpful. Place is kept clean and they have regular activities for residents to include seasonal events for families to join. Price is reasonable for completely independent folks and not unexpectedly the price rises the more care that's needed.

The absolute WORST EXPERIENCE EVER. This organization took complete advantage of our family during…read moretheir time of need in the midst of the pandemic. Without a Dr's approval moved our mom from assisted living (AL) respite care to memory care FOR WALKING HER DOG DURING QUARANTINE! When we were finally able to visit, we found the memory care building to be a completely different environment from AL; dirty carpeting, roaches, old furniture in common areas and the kitchen in disrepair. From Aug '20- Jan '21 she was literally in her bed 98% of the time; no activities worth mentioning unless you are a child, no stimulation, or interaction. They are completely understaffed and have had their activities coordinator cook food, and managers act as med techs. Nadja Mobley the marketing person committed to engaging with my mom in German, and showed up twice during the entire time. After repeated requests for a reassessment that went unanswered since the initial move to memory care and having to prepare my mom lunch and dinner EVERYDAY because the food is inedible (which Regional Director Jouvana Gobin admitted to!), we moved her. I tried reaching out to corporate to literally no avail, I had one conversation with Chris Terry, Director of Operations, who then ignored FOUR calls over a three week period. Even the CEO, Alex Hurst didn't have the decency to respond to a letter. This organization is unprofessional from the top to the bottom. DO NOT PLACE YOUR LOVED ONE HERE OR ANY OTHER AVENTINE PROPERTY!

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.

Great time at Discovery Village in Dominion, Car Show benefitting the Alzheimer's foundation…read more Also, if you're looking for a nice Senior Living community, Discovery Village is an Independent and Assisted Living all in one. People here are extremely friendly and enjoy all sorts of events and activities. Explore Discovery Village for yourself.

Very rude staff Receptionist rude, I spoke to jessika and…read moreshe kept hanging up the line 3x Horrible place