As an ex employee there, I have insight to the inner workings here. In my opinion, they are quite a…read moreshady business. I have seen more padded estimates there than i have ever seen. They write to replace a roof skin when any other shop would have 6-7 hours of repair on it, replace a quarter panel for fairly minor damage, replace undamaged headlights and taillights and other parts and then there is a guy who comes in and buys the old headlights and taillights. And as a tech, any time I would point out these things, the production manager would go off on me. I would let my supervisor know of this and nothing ever happened about it. I was finally let go because they overheard that I was looking elsewhere, and they lied to the unemployment insurance which I will be looking in to an attorney. Also they paid me significantly less than they promised me when I moved out here from Minnesota plus no 401k like i was assured of. And now I find out a friend of mine had his Tacoma fixed there and as he says, they did him dirty. Supposedly replaced the grille and headlight with nee parts but he found out they were glued together. All in all, the shadiest place I have had the misfortune of dealing with. I ABSOLUTELY stand by this statement about this place and I honestly expect there to be threats and attempted repercussions for this but there is definitely a paper trail to validate my claims They even have gone so far as to contact my present employer and disparage me literally monntgs after I left there... I guess the fact that they have basically no insurance adjusters to keep them honest really shows the lack of character of this family... when they feel the need to bombard the people with their embarrassing radio commercials several times an hour, Bellering on how "Superior" they are, probably should consider bringing your vehicle elsewhere...

Dealt with a guy that told me twice that they only remove parts from the vehicle and paint them and…read moreput them back on with no blending from new to Old parts. He also told me that they don't mask off anyting. Then he tried to tell me they couldn't blend because I had a clear coat. And he forgot to contact me about having a part complete because he needed my approval and wanted me to pay for the extra repair. Kind of hard to believe he never heard of submitting you supplement to the insurance company. For the work that they did do was satisfactory. Their shortcomings came from the office.

I trusted Mr. Dean Moore to fix the fender on my car. I paid Mr. Moore…read more$535.00 to reattach the fender.The work was totally unsatisfactory. He then told me if I wanted it fixed right it would cost another $800 plus. I would never ever recommend this dealer to anyone!!!

Hands down, simply THE best experience I have ever had with an Auto Body shop. My Dodge Ram 2500…read moregot rear ended by a landscaper driving a way too small truck, pulling a way too big trailer full of road base. plowed into my bumper, tailgate, and rear bed panel. Mild satisfaction that my heavy duty hitch went through his radiator like a hot knife through butter, but I digress. Dean and his team at Moore's (who, incidentally, have been in business something like forty years - you don't survive this industry doing bad work), did a stunning job of fixing the truck, matching the paint, and oh by the way cleaning the truck prior to me picking it up! (who does that, these days?!!). Dean kept me informed during the whole insurance estimate, parts ordering, and work performance process. He also 'went to bat' for me on a part that insurance initially wanted a used replacement on. He got me a new part, and I'm glad he did - after seeing the repair, I am pretty sure the used route would not have looked right. Overall, customer service, process management, and repair were all exceptional! I highly recommend you go see Dean and the team at Moore's for any auto body needs that arise. You won't be disappointed!

Refused to check undercarriage as customer requested. Save yourself the time and go elsewhere.read more

Repairs that could have derailed my cross-country move were done quickly, smoothly, and with…read moreminimal disruption to my plans -- thanks to Samantha, Josh, and the other phenomenal team members at this Caliber Collision location. This shop took the initiative to help transfer my claim to their location when they learned a larger, busier sister shop wouldn't be able to begin repairs for weeks. They worked with my insurance company to reroute the tow truck driver, drove me to the airport for a rental, picked me up following a last-minute change in travel plans, drove me to the post office to box and ship personal items in my car, then took me to the airport again to catch a flight. Samantha went above and beyond to ensure I made it to my destination on time, and called with daily updates on the status of my repairs. My car was ready for pickup before other shops in town would have even started repairs. Impressive teamwork, communication, and customer service. I'm so grateful my claim was transferred to this Caliber Collision location on North Ave.

Thank you thank you thank you! I don't know how else to word it. I am more than impressed with this…read morecompany. I was in an accident three weeks ago today and was able to pick it up. I have a Subaru Crosstrek. I was rear ended on 6 & 50 and pushed into the truck in front of me. Did not look terribly damaged but the brunt of the hit was taken by my hitch which led to bent rails. AND with pushed into the truck in front of me, HIS hitch went through my front bumper causing damage to the radiator and condenser. It was stressful but they were reassuring from the start. I picked up my car originally last night but had a stressful moment that turned out to be a bad sensor that did not get caught when they were doing their final inspections. They more than made up for it, getting me another rental car (as I had already turned in my insurance one) and going above and beyond to make sure we were taken care of (even buying us dinner!). Finally got my car back early this afternoon and could not be happier. It looks great and again, I really appreciate all the hard work done to make a customer happy. Thank you to both Larry and Nick for a wonderful experience. We hope to not ever have to return (ha!), but if something else happened to our cars we would come back to you in a heartbeat. Thanks again. (And on a side note, when the car was "overheating" or so said the sensors, I never EVER felt "mansplained" so to speak, by any of them. They were all so genuine and kind in explaining what was happening.)

Someone hit my car and left no note. I was in shambles, nervous about who to bring my car to and…read morethe amount it would cost. I met with Ethan and worked around my schedule and helped me out immensely! I had my car back to me clean, fixed, and in WAY better condition than before! He kept me updated the whole time! I was even given a ride to my car from a shuttle service they offer! Like how amazing is that?! They had great communication, great service, and most importantly he and his crew did a great job! Thank you! Thank you!

Lack of effort and poor customer service due to not wanting to do as customer requests for a simple…read moreundercarriage inspection. Could be lack of knowledge or skill, however that's not an excuse.

Gerber collation was one of the finest auto body shops I've ever been to extremely great customer…read moreservice highly recommend them

On 8/5/24 I stopped by Secrest Auto Body to get an estimate for new running boards for my 2003…read moreDodge Ram 1500 not realizing that Marty had sold the business to Kaizen Collision Center. After the estimator took about 20 pictures of all sides of my truck she told me she would sent me an estimate via e-mail. I then went to an auto shop for a 2nd estimate. 2nd place gave me an estimate within 10 minutes of arriving and made an appointment to have the new running boards installed. After I waited for 4 days I contacted Kaizen to see why I'd never received an estimate and was told that the running boards for my truck were obsolete and estimator was checking suppliers for replacements. All she had to do was check Amazon. So needless to say I'll never go back to Kaizen for anything. I believe they're liars and shysters and not worth my time nor money.

This is an honest business. They do good quality work. They quote an honest price and get the job…read moredone at the estimated time and price. You can't ask for more. This review is based on first hand experience. I will use this business again when needed.