Lack of effort and poor customer service due to not wanting to do as customer requests for a simple…read moreundercarriage inspection. Could be lack of knowledge or skill, however that's not an excuse.

Gerber collation was one of the finest auto body shops I've ever been to extremely great customer…read moreservice highly recommend them

Thank you thank you thank you! I don't know how else to word it. I am more than impressed with this…read morecompany. I was in an accident three weeks ago today and was able to pick it up. I have a Subaru Crosstrek. I was rear ended on 6 & 50 and pushed into the truck in front of me. Did not look terribly damaged but the brunt of the hit was taken by my hitch which led to bent rails. AND with pushed into the truck in front of me, HIS hitch went through my front bumper causing damage to the radiator and condenser. It was stressful but they were reassuring from the start. I picked up my car originally last night but had a stressful moment that turned out to be a bad sensor that did not get caught when they were doing their final inspections. They more than made up for it, getting me another rental car (as I had already turned in my insurance one) and going above and beyond to make sure we were taken care of (even buying us dinner!). Finally got my car back early this afternoon and could not be happier. It looks great and again, I really appreciate all the hard work done to make a customer happy. Thank you to both Larry and Nick for a wonderful experience. We hope to not ever have to return (ha!), but if something else happened to our cars we would come back to you in a heartbeat. Thanks again. (And on a side note, when the car was "overheating" or so said the sensors, I never EVER felt "mansplained" so to speak, by any of them. They were all so genuine and kind in explaining what was happening.)

Someone hit my car and left no note. I was in shambles, nervous about who to bring my car to and…read morethe amount it would cost. I met with Ethan and worked around my schedule and helped me out immensely! I had my car back to me clean, fixed, and in WAY better condition than before! He kept me updated the whole time! I was even given a ride to my car from a shuttle service they offer! Like how amazing is that?! They had great communication, great service, and most importantly he and his crew did a great job! Thank you! Thank you!

On 8/5/24 I stopped by Secrest Auto Body to get an estimate for new running boards for my 2003…read moreDodge Ram 1500 not realizing that Marty had sold the business to Kaizen Collision Center. After the estimator took about 20 pictures of all sides of my truck she told me she would sent me an estimate via e-mail. I then went to an auto shop for a 2nd estimate. 2nd place gave me an estimate within 10 minutes of arriving and made an appointment to have the new running boards installed. After I waited for 4 days I contacted Kaizen to see why I'd never received an estimate and was told that the running boards for my truck were obsolete and estimator was checking suppliers for replacements. All she had to do was check Amazon. So needless to say I'll never go back to Kaizen for anything. I believe they're liars and shysters and not worth my time nor money.

This is an honest business. They do good quality work. They quote an honest price and get the job…read moredone at the estimated time and price. You can't ask for more. This review is based on first hand experience. I will use this business again when needed.

David once again has taken great care of us. Fixed up my wife's car AND offered us guidance through…read moresome very unexpected life events. David is not only a great professional, but a great person too.

This guy did an ok job repairing my bumper but did not complete other work he agreed to do. When I…read morerequested to be reimbursed for the repair he didn't do he just said he never agreed to that which he did. I would not recommend going here.