I'm no longer a sales professional in Retail Furniture. However, I started my career in bedding…read morewith Simmons/Beauty Rest. It was the highest rated Mattress firm at the time. Several years ago I purchased a high quality mattress from a Company called Penny Mustard in Milwaukee. A upper end store of Better Quality furniture. Penny Mustard owns Hassless Mattress. The Concept is unique. The pricing and quality are excellent. Some People are uncomfortable buying without a Salesperson. Trying to determine what meets their needs and budget. That's Understandable. It is an important purchase. Suggestion...Shop several stores where you get help and pricing. One mistake people make before purchasing? They don't take the time to take off their shoes and spend enough time laying on the mattress to feel/test its comfort. The wide selection of models and manufacturers is challenging and can be confusing... actually it is confusing. You can take all the time you want in Hassle Mattress. All their bedding is from top quality Company's....great delivery & pricing. Good luck in finding the bedding you need for a relaxing and comfortable night of sleep....and don't let the name of a business prevent you and me from making judgement until we check it out.

So happy with my experience, from shopping at my pace, the price, to the help I received ordering…read more Mario and Nick delivered with professionalism, efficiency and right on time. Best delivery team ever!!!

This was the easiest purchase of a new mattress I ever had. I explained I was looking for a…read moremattress that I saw online and of course, they didn't have it in the store. They were able to match it with another mattress at the same price point and deliver the next day! It was a huge relief as I was trying to make up a guest bedroom on short notice and didn't want to spend a lot. Highly recommend this location!

Nice and helpful when I was in the store, but I feel that the salesman was dishonest. I made the…read moremistake of not looking at online reviews before I spent $800 on a SERTA (willowbrook pillowtop) mattress. It feels perfect when you first lay on it, but the pillowtop eventually falls. It was a complete waste of my money. There were 30/40 poor reviews and complaints on *mattress firm website* that this mattress sags. I'm about 140lbs and I have only had the mattress for 6 months- I have managed to create 2 "nests". I am not able to sleep and my back is feeling more sore every night. I took photos of the sagging and filed for warranty, but was denied. Im extremely disappointed and I won't be bringing my business back to mattress firm

As a person who hates sales and pressure to buy, this place is ideal. They carry all grades,…read morebrands and types of mattresses. You pick out what you like, test out at your leisure, pay online, pick your delivery date. Absolutely bliss!! Service and delivery were top notch. Max and Danny were friendly, pleasant to deal with and did a great job. In the future, I'm never buying a mattress from anywhere else.

This remote salesperson type of concept kind of works for me. You walk in the place and you're…read moregreeted by a television explaining how the process works. It repeats itself over and over about two or three minutes. So they have a remote control so you can mute the TV if it starts to bother you afterwhile but what I like is that I could lie on the beds for 20-30 minutes to really get a good feel for how and what was comfortable for me. I'm curious to see if this concept takes off. But I have to say I kinda like it but I am kind of a techie guy so I might be different than most people.

As of right now I give bobs 3 stars. I bought a sectional from them in September 2021 which they…read moresaid would take about 3 months to be available due to Covid etc. 3 months pass and I get an automated text in December that it's ready to pick up, and that I only had the next 3 days to do so. On Christmas week. I got it done, it had been a stressful month for me personally and you throw that on top of it it was just a lot.. but no complaints on the sectional, I love it. I just wish they gave you more time for pick up. I had to wait 3 months, and they gave me 3 days. Don't choose delivery unless you're all for the convenience. They charge based on how expensive your order is. My sectional was over $2000 and they wanted $270 for delivery...pass. I rented a uhaul and picked it up no problem. Fast forward to 2 weeks ago when I went into the store to checkout counter stools. I found some that I liked but went home to make sure that's what I wanted. I ordered them online the next day. Then I got a text saying I could call about my order details. I called (this was Sunday) and they told me I could pickup anytime next week Monday after 2pm. I went there that next week Monday at 3pm to pick them up and they told me the stools weren't there and that they aren't even in the truck yet. I told them that someone over the phone told me I could get them today. She said no, you'll get a text saying they're ready for pickup and have to schedule a time. I was real irritated. Waste of my time. Blew off 2 separate plans to go do that after work. Then of course 2 days later is when I get that text. I went back in there, pickup was no issue. We got home and had to assemble the chair legs etc and one of the legs was missing a "foot". It sucked but we had a quick solution. Then I notice the feet are scratching my floor so bad. So... we pried all the feet out of the legs and put pads on instead. Problem solved. I rate a 3 because the stuff I've bought from them is nice quality- I love both the stools and sectional. But the foot issue with the stool really irked me and so did the pickup miscommunication. I plan to order a new area rug from them too soon so I hope I don't have any more issues.

I was told the only way to get the dresser I ordered within a week was to pay $100 delivery fee. If…read moreI wanted to pick it up for no charge I was told I wouldn't be able to get it for 2-3 weeks. I paid the $100 for delivery and the day before delivery I was told it was not ready and I had to schedule out another 1-2 weeks. I requested a refund to my delivery fee as their part of the deal was not upheld. I was told to call customer service where they went back and fourth with me for 20 minutes saying all they could give me was $23 off. I've never dealt with such poor customer service.

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

Sales associates very helpful, great value purchases, delivery smooth and uneventful.read more

They are great to work with. We bought two mattresses over the years. Nice thing about verlo is the…read morecomfort adjustment that can be made throughout the lifetime of the mattress.

My experience with this Verlo is positive. The salespeople are knowledgeable and helpful. The…read moreowners are very accommodating and pleasant to work with. I enjoyed my interaction with them and have referred many to their location - I want my friends and family to have the best sleep possible so they can live well!

Prices were comparable to anywhere else for name brand mattresses. My experience was very easy and…read morestress-free. The displays and videos do a great job of telling the story of their products. I recommend this store wholeheartedly, and I am thrilled with my purchase!

This is a very convenient location, not far from I-94 on 27th Street past anything else. It's…read moreclean, nice parking lot, a clearance area, and it's never crowded. If you're mattress shopping you need to know that you more or less get what you pay for. Cheap mattresses aren't cheap in the long run if you count in lower back pain and lost quality sleep. But you don't have to overpay for better quality mattresses if you avoid the furniture stores and the furniture departments in department stores. This is also one area where you're not going to be able to get a better deal online. I've tried all three of these options. The furniture and department stores never give you the information you need to actually comparison shop, they have overly complex intentionally confusing price packages and discounts on inflated prices with different names on specific mattresses from both big name and smaller name manufacturers. Save yourself time and frustration, avoid these places for mattresses, even if you're furnishing a whole bedroom. Your only best bet is to shop at mattress only stores, a very strange niche market. There's two choices the way I see it, based on spending way too much time on this. There is Mattress Firm, with helpful sales people, good showrooms with lots of choices, good prices, and generally good delivery. It's going to be hard to compare directly because HassleLess will have very comparable mattresses made by the same manufacturers with different names. I think there is less hassle (really) and slightly lower prices at HassleLess than at Mattress Firm, but I really think the thing to do is to go to both places before buying. And either way, get the very best mattress you can afford, it's a 10 year commitment to take care of your body for 8 hours a day.

Just had my new custom sofa and ottoman delivered. Dominique the delivery guys were outstanding! I…read morelove it - looks so classy. Upgrading the cushions does make them hard. I hope they will soften. Nice working with Ayonna at the Greenfield store- nice people there. It is a great company. Go to the Greenfield store. Yvonne H./Milwaukee

Fabulous service 20+ years later! We purchased a sectional that was a sofa sleeper over 20 years…read moreago from the Downtown showroom and have had no problems with it. In fact, the fabric has held up all of these years with children and dogs! However, the back cushions were sagging and the seats welt cords had worn through. Looked to replace the sofa, but found nothing that compared to this piece. Brought the cushions to the Greenfield store and even though the company that made this sofa was no longer in business, they agreed to add fill and delete the welt cords and renew the cushions. It only took 4 days (had them back in time to watch the NCAA tourney which made my husband happy!) and the couch looks like new! Thank you to Anthony and Michael for an awesome job!!! We are so grateful to have had the option to keep our beloved sectional and still feel as if it was new for a very reasonable cost. I will definitely recommend your store to all of my friends!!!

Our sales rep, Dale, was extremely knowledgeable, professional & efficient! Thanks for your…read moreexceptional service Dale!

Adam Tyler hooked me up with great customer service and an awesome mattress. Looking forward to…read moremany nights of great sleep.

Super prices, super chill shopping experience. We found exactly what we were looking for in a…read moresectional at a fraction of the store prices. The service was excellent and the experience from door to door was perfect. So, this is for Jared who claims there are no 5 stars on Yelp for them. Time to update your review.

Came in looking for a few items and ended up finding the perfect things for an awesome price! The…read moresales staff are amazing! They were very accommodating and were even helping us move our new couch into our truck! Overall great experience and we will definitely recommend to other people!