Really Disappointed with Our Visit I don't usually leave reviews, but our recent experience at Burger King was just too much to ignore. From the start, the wait was way too long. It looked like only a few people were working, and they seemed overwhelmed. We had to wait a while just to get a basic order. When we finally got our food, it wasn't good. My kids said the burgers were mushy, the fries were way too salty, and some of the fountain drinks tasted really watered down--like the machine wasn't working right. But what really pushed it over the edge was what we found in my two-year-old's fruit punch--not just a fingernail, but a piece of hair too. That was absolutely disgusting and completely unacceptable. As a parent, that made me both angry and deeply concerned. There's no reason anything like that should ever happen at a restaurant. Overall, the experience was frustrating from beginning to end--slow service, poor food quality, and serious cleanliness issues. I expected better, especially from a place that serves families. Sadly, we won't be coming back. read more

My wife and I were hungry , we had gotten busy and hadn't taken anything out for dinner. I ran over to BK in our neighborhood for 2 "Whoppers". I came home and the burger tasted odd. I thought it was just me and took a couple of anti acids. Around 6:30 pm I asked my wife about the burger and she said it is still laying her stomach like a brick.....I tried calling the S. Deland store at 386-736-1102 to speak to the GM, no one picked up the phone. I hate writing a bad review but I doubt if I will return to this BK. The lady who took care of me with my was very nice but from the kitchen there was alot of very load laughter......I didn't give much though at the time. Now I think I understand why...It must be fun ruining someones meal. IT WOULD BE NICE IF SOMEONE FROM BK READS THIS REVIEW AND RESPONDS ?.......I CAN ONLY HOPE. Rated 1.3 on Yelp / Ownership should take notice. read more

Too many to list. 1) Was told to wait in parking lot with NO ONE in line. 2) Parked out front. Only car in the parking lot. Girl comes out, looks left and right. I used the horn. She came to the driver's side handed my food with an attitude. Then she walked back to the front of the store while another employee (manager?) smoke a cigarette. Never went back after that. read more

The drive thru experience was most excellent! Jackye at the window was exceptionally pleasant and outgoing in her service. She mentioned another individual who was working on the food and, although I cannot recall their name, they did a very good job as well to cooked those up fresh for us. Everything we ordered was exactly what we got and tasted good. No complaints there. I don't know what I can say about ambiance in a drive thru, but I felt no pressure while waiting for the food and even had some fun small talk, so that was nice. In the past, maybe a year ago or more now, we had noticed the fries were cooked with old oil (canola most likely from the smell), and even smelled it permeating the air upon approach of the building in our vehicle itself. The fries were terrible and we had to throw them out. This is NOT THE CASE ANYMORE as of the last two or three times we have visited in the last few months and it is MUCH BETTER OVERALL! Thank you for your service! read more

Ms. Jackie and her team were so sweet and brought us the food to our table like a restaurant. It was so nice since we had spent our day at storage and being served at our table was a nice surprise! The atmosphere is very happy at this Burger King! read more

Food was great, it was nice and fresh they were extremely nice great customer service, and food came out fast over all great experience

Waited at the drive through about ten minutes. I was told "we will be right with you." Waited.... Confirmed that they knew I was waiting. Ended up leaving. This was during lunch time. Perfect example of why businesses like this are going out of business. Then these terrible employees complain about not having a job. Wow, I wonder why. read more

AHHHH. Yall, Ms. Jackie . She is an angel. greeted us with a smile and great vibes. 10/10

Other reviews properly describe the general issues with the location. However, the employees are generally pleasant (not their fault it is understaffed). That said, I had an extremely unpleasant experience with an employee today who - after I simply asked to be told they would not be serving people inside when they saw a line at the register - that I should "be more careful when talking to the people making my food". I threw away the meal out of caution - this employee seemed unstable enough to have tampered with it prior to handing it to me. I reported the incident to the state. read more

Service was awful! They charge 30 cents for both ketchup and Mayo extra. They refuse a cup of water without charge. I ordered Jr Bacon 2 for $5. Got no bacon. I asked for a packet of ketchup & Mayo .. never got after hitting my horn twice after being ignored was finally given some with a smile between employees. How do they stay in business? I told the girl I will never come back. She said that's fine. I mean it. read more

Ever wanted to sit at the menu for 10 minutes in silence. Then the pick up window for 20 minutes. Well this is your place. There's nothing efficient about this place. read more

Burger King - Just hanging out. Waiting for a cheese burger. - Burgers Near Me - Deland, Florida

I've driven by this BK hundreds of times and rarely see more than 2 or 3 cars in the parking lot. That's generally a bad sign, so I checked Yelp and saw a low star rating.. also a bad sign, but I took a shot. My order was 2 sausage and cheese croissan'wiches. The drive thru moved pretty quickly the young lady at the window was very pleasant. My food, although not picture pretty, was hot and fresh. I like Burger King, but rarely indulge. However, next time I've got a hankering for a Whopper or decent breakfast sandwich, I may stop by again read more

Burger King - a close up of a bag of fries - Burgers Near Me - Deland, Florida

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I sat in the drive-through for over 30 minutes before I had to leave. Right before I left, the lady at the window, gave me attitude and told me I needed to come inside to order which I could not do because I was an hour late to pick up my son. This location is the worst location of any restaurant that claims to be fast food that I have ever visited. It needs to be shut down. read more

Well I have lived in Deland for three years and always wondered why there were no cars at this Burger King. Figured I would try it because I was in the mood for a whopper with cheese. They ask you... What can we get your fresh today? Well I guess it was nothing. What they gave me was somebody special order that they apparently didn't get about three hours ago... It was a double whopper with cheese cut in half and had been sitting in the heat shoot for quite a while... Bottom buns were like rocks. Tried to call... No answer. I didn't see any rush there at 3:30 PM! And they wonder why they are not number two anymore! read more

Worst BK ever. Workers hanging out in parking lot taken drive thru orders and then come running thru the door and almost knock us down so they can go behind counter to fill order. After finishing order they go right back outside hanging out with there friends parked there. Never was there hands and are loud as anything. read more

This is the worst Burger King ever. Doesn't matter how many cars are in the drive thru, they take one order at a time.. they make you wait until the car at the window is gone , then they help the next car.. the food is always cold.. I waited 20 mins in line and when I got my whoppers there was one small slice of tomato and barley any lettuce on it.. like they rushed through it.. this place is horrid and everyone here is rude and should be fired. read more

Fries were old, tasted like they were fried twice. Ordered a whopper, got one small slice of tomato and four pieces of lettuce that were about 1 inch square, no ketchup just mayo, it did have onions. Awesome new touch screen coke machine, too bad it was out of everything but regular. No cars in parking lot... read more

My 10 pc nuggets were room temperature and soggy and so was my crunchy chicken sandwich.

I've been here three times and that was three times too many. Every single time the food has been cold. Like the cheese on the burgers wasn't even melted, at all. They always get my toppings wrong too. Honestly, how hard is it to just put ketchup on a burger? It takes extra effort to add on more toppings that I specifically stated that I did not want. The third and final time I went here for lunch, and it was just before noon. They told me they weren't serving lunch yet, and that I'd have to wait if I wanted anything from the lunch menu. I was starving, so I waited, and yet my order still came out cold. How is this even possible? read more

This place is ridiculous If I could go no stars I would. Ordered here tonight from DoorDash with a simple order whopper meal and a whopper jr. No tomato with sprite. We get our order which our dasher was quick to pick up and deliver. Both our fries are like theyve been in the warmer for hours old tasting and just warm, the burgers have no sauce on them at all and the sprite taste just like carbonated water. We contact DoorDash and they say the will have the order remade correctly with fresh food. Same dasher picks up fast delivers fast. We get what seems to be fries the same age as the ones we got 20 minutes prior and even colder, and 2 new burgers with absolutely no sauce. We asked our dasher by message to get Dr. pepper instead as I doubted they would have changed out the Sprite syrup. The only thing acceptable was the Dr Pepper. This dry ass burgers is ridiculous. I've went through the drive through her twice and got home and had one time no tomato on my burger that was supposed to be Normal and another time I had no pickles but i let that slide this takes the cake tonight. read more

On arrival was ignored , cashier needed to go home with her attitude... not so much as a hello. Got burger which must have been cooked earlier, meat was cold. Only me in restaurant... man walked in and was completely ignored... two more men entered, also ignored. First man was polite and asked three times for assistance and was completely ignored.. he left empty handed. Other two men also called behind counter twice , also ignored. Finally a gentleman came from the kitchen area and waited on two men. I sat there and heard all guests repeatedly ask for assistance and saw several employees in the kitchen area flat out ignore them. The owner needs a big broom and sweep out the Help. Yeah Harris I read it to you on arrival norred cashier needed to go home with the ratatouille not so much as a fellow go to burger which is Musta been put your all your meat was cold only me and restaurant and walked in it was completely ignored two more minute and also ignore first man was polite now three times for assistant was completely ignored he left empty-handed other two men also call behind the counter twice norred finally a gentleman came from the kitchen area and waited on the two men I sat there and heard I sat there an heard August repeatedly asked assistance and saw several employees in the kitchen area flat flat out in Doral the owner needs a big room and sweep out the hill and that it goes on here yeah Harris I read it to you on arrival norred cashier needed to go home with riddle a nap so much I don't know and write this somebody else completely OK read more

The employees are always rude. We went through the drive thru around 7:30pm and they apparently out of fries, napkins, barbecue sauce and ketchup! Our hamburgers were cold and the chicken sandwich was burnt. read more

Very poor customer service. 4 cars in front of me at drive thru and sat in line for over twenty min. Then when I placed my order for two meals the guy (michael) in drive thru told me 25.00 I said I was only ordering 2 meals for 10., he began to argue with me telling me I ordered two of the meal dels, I told him I did not and cancelled the order. I called right away to speak with the manager (Brittney) and when I told her he was rude she just said ... he was rude, ok have a great day. No apology for the bad customer service. I will never be back and will def be calling corporate. ..... would also do no stars if it was an option read more

Service was bad the people are not sanitary and they do not wipe of the tables foods cold and over all bad customer service

BAD SERVICE! My order was placed on the mobile app and they refused to give me my order because it was not showing up in their system. I showed them the bank statement, the mobile receipt, they still refused. FINALLY, they gave me my order after seeing me refusing to leave the store. My order was cold. Never going back. read more

Can't comment on the food or service, walked in to a horrid smell, went to the bathroom to wash my hands and found the sewer/septic system had overflowed everywhere, and they just left it. The entire place stunk, I can't imagine how they didn't notice it. Another lady came in behind me and turned around and left as well. read more

A lady said she didn't want too sell any milkshakes or ice cream because she said they didn't have any . Worst customer service ever .

From a distance, the place looks alright Once you get out of the car, the parking lot smells like the dumpster and the smell follows you inside. Once I walked inside, there was an employee sitting at one of the booths on her phone, facetiming with someone. After about a minute of standing the girl who is sitting in the booth, on her phone yells someones name - I guess it was the employee who was supposed to be behind the counter. The employee comes up and takes our order. After five minutes we get our food. A lukewarm burger and lukewarm fries. The restaurant is empty. We ate our lunch while the employee continued to talk to whoever on facetime - if you want to know the conversation I could probably give you a transcript. So...Never again. read more

The food sucked. I regret coming here. The workers don't know what there even doing. I think the manager is even worse. I asked for buffalo chicken strips and I get plain chicken strips. At least they brought me my food. I feel this place is being run by teens. read more

We go this Burger King all the time for breakfast have been taken care of quickly. The manager Jessica is very efficient and keeps after the staff. read more