The burger and fries were piping hot and tasted excellent. The customer service in the lobby was friendly but they didn't have enough help and the wait time was over 20 mins and some waiting it was longer. I complained to the phone number I found online and they gave me a 5.00 coupon. I would love to see them get decent help. The managers need to be strong leaders. I hope it changes. Not sure I will be a regular visitor because you can't eat the food if the can't get it over the counter. read more

Dining area was pretty dirty. Took too long to be addressed with no other customer but me. For an empty restaurant it really shouldn't take seven minutes to get my food. The average is 4 to 6 minutes. Food was hot. read more

The service here is so bad.. the girl who took care of me was rude and had a bad attitude.. I waited for15 mins for my food. Which it was only me and another person on line the place wasn't even busy because there were only 3 guest in the store.. come on u need to do better.. read more

Beware of this Burger King. Don't hand your card to employees thru the drive thru. Use tap to pay. Cloning cards.

great staff fast working and clean 10/10 hard working and very polite. good was hot and made to order

Waited over 30 minutes in the drive-thru with only 2 cars ahead. Got the wrong order twice, then waited another 5 minutes for the right one. Terrible service--won't be back read more

Be careful at this location. This teenage kid worker (never got his name) must've taken a picture of my credit card information because I received a text from my bank account that a suspicious charge for DoorDash was attempted. After calling the bank they told me the restaurant- China Kitchen- was in the SAME PLAZA AS THE BURGER KING!! I am fuming and I am going to get down to the bottom of this. read more

It is called fast food for a reason. There is no need to take 20 minutes for me to even pay. That is absolutely ridiculous. I could have picked up burgers and done it myself and a lot cheaper too. That is ridiculous. Worst Burger King ever there was no line only one car in front of me Would not go back. read more

Bogo right now people. Fat whoppers. Clean and thick like I remember back in the day. Unfortunately only for my son with his report card money but they are FAT. I will say a bit on the expensive side but if you pick up and don't dash, mad savings. Dash? You'll still pay the price. My boy of 11 sucked one down like water and will take the other to school tomorrow. I wouldn't do it and I have beat eating challenges. Soooo much better than the one by hwy 27 and 50 degraded to. read more

Burger King - WHOPPER!(s) - Fast Food Near Me - Groveland, Florida

We eat at Subway all over the place and I've never, not one time, left a review BUT - this one right here is the BEST we've ever eaten at. Bread was soft, and each Sammy was made with love. My kiddo LOVED it, and even the sandwich in the to go group had everything meticulously placed. Great job today ladies!! We ate around 11:45 today so whomever those two ladies were - they deserve a KUDOS!! read more

Came back to this location only for the sake of being different. No noticeable difference from previous experiences. Food was like warm this time (which is the only improvement I noticed), Service was still none existent. I was the only person in the restaurant and drive through yet, cars filled the parking spaces closest to the doors. Tables are filthy (crumbs, fries, wrappers on most), floor has a number of chicken fingers and fries spread throughout, also really sticky. Sticky pop machine screen. Trays are stacked at least 15-20 high at each trash can. Multiple menu items are missing from menu boards. Preordered mine ahead of time on app, waited 10-15 minutes past pickup (again, I was only person in restaurant) before it was ready. Also, only location in central Florida not participating in online exclusives (I ordered everything separate and it was only $0.20 more than the special... kinda petty to opt out over $0.20 on a $10 promotion). Bk corporate also kinda shady in general for offering a promotion that only saves you $0.20. read more

Spent more then 20 minutes in drive thru line and only 1 car ahead of me. Pathetic service!

First time at this location. Won't go back. Stood at the counter for several minutes before being acknowledged. No one else in the restaurant and 1 car in the drive through. I asked what toppings did they put on the Jr Whooper and the smart alec reply was "the same thing that we put on the Whopper". Lot of help that was since I don't know what is on the Whopper. So I asked for mustard only. What I got was a small smear of mustard, maybe a quarter sized spot. Food was less than mediocre. Two of us asked for cheese on our Jr Whopper but did not get cheese. Burger was extremely small and lukewarm when served in a somewhat greasy wrapper. Fries were okay. The drink machine had no Coke except for Coke with lime. All other Coke products were empty. Dr. Pepper was also out. No lids available for the frozen Coke. I observed 3 employees on the job and to say they were moving slowly is an understatement. This location is a disgrace to Burger King. 0 star is not available but is applicable. read more

If you want a mountain of mayo on your sandwich don't go there took a bite and it was literally gushing out of all sides could even taste the bread read more

the whoppers are sooooooo good fries i could eat it with or without ketchup

Worst Burger King ever. Long waits. Frequently runs out of items such as coke and once was out of burgers. Order is usually wrong. Gave it lots of chances, every place has bad days, all days are bad days here. Don't go here. There's a good Wendy's Taco Bell and McDonald's close by. read more

I refuse to go to this Burger King ever again. I've given this place so many chances to prove me wrong. I have never had my order taken & it come out correct, whether it be a team member or manager. I go for the sake of my family but always count on taking a loss. This last time I ordered a 2 for $4 croissant deal & still some how managed to get 2 extra sandwiches I never asked for & yes I was charged. French toast, no syrup. Egg, cheese, & 1 slice of ham on the sandwich. Burnt tea. I've even gone before work to find although the hours say they're open, at 7 am still no one to be found in the store. How many complaints do they have to receive before things change? They just need to knock it down. Waste of space & money. read more

They will mess up your order and refuse to fix it and staff is more interested in playing on their phones than helping the customers waiting at the counter. Never had a fast food experience as bad as this burger king. read more

I don't understand how this place is still open after all the horrible SHIT they do. 1. Horrible customer service 2. Low staff 3. Unsanitary, DIRTY 4. Low quality of food 5. Extremely slow I stopped going because everytime I go I get such a bad experience but I went this time for my lil bro & once again BAD experience! Also to add we both got good poisoning. Another thing to add had to wait 30 MINUTES for 2 burgers & 10 piece chicken nuggets & no there was no line but 1 person with a small order just like mine who also had been waiting very long. Where tf is cooperate & the manager when this stuff happens? Smh. read more

My family and I have visited this BK again, several times, due to its proximity to our house. The customer service and overall experience has greatly improved. I would have given 4 stars, but on some visits they are unable to make shakes due to the machine being broken. read more

Came to the drive through late at night and Found a hair in the chicken burger!! I lost my appetite and will not recommend this burger king due to poor hygiene maintenance! Thanks a lot burger king! Gross read more

Some of the workers are friendly, but others are not. They did forget to add my fries in the bag when I ordered the cheeseburger meals for my children. But they did get there burgers correct. read more

It took 20 minutes for them to fill my order. The mask of one of the employees was pulled down under his chin so it did not cover his mouth nor nose. read more

They were out of ice, there was soda or sweet tea spilled on the floor, making my shoes slick and unsafe to walk, there icee machine is down, the place is not clean, had to wipe down the table in order to sit down to eat and was also given an open thing of honey mustard. Disgusted. Very unhappy. read more

Burger King - a hand holding a piece of food - Fast Food Near Me - Groveland, Florida

By far the SLOWEST fast food service of all time. I went there to order a smoothie and some fries and I waited 20 minutes. Orders of any complexity are wrong. When I ordered the smoothie and fries last time, they rang up the wrong order completely. How could someone possibly need to wait 20 min and you still mess up a 2 piece order??? read more

Service in this location is the worst I've ever experienced. It has to be new employees just not living up to par. I have had good service in the past, here. It has just gone down hill. There's another Burger King down the street in Clermont. read more

Dining room was disgusting, no clean tables, garbage on tables and next to soda machine. Soda machine was out of almost all non diet drinks. Cashier got my order wrong then argued with me when I asked for the correct sandwich, finally got the correct sandwich which was less expensive and they did not offer refund. read more

This Burger King is awful. On June 30th me and my brother decided to stop there, the girl on the speaker was kind and we let her know we'd need a minute before ordering considering we hadn't been there in awhile. 30 seconds later another woman gets on the speaker yelling at us to "hurry up and order because we don't have time for this" my boyfriend who has a stutter was ordering our food when this rude woman continued yelling for us "to just go to the second f**king window , I can't understand you" moving to the next window the nice girl Marina was there and proceeded to fix our order that the rude woman "Eastey" messed up. Before leaving my brother tried to ask "Eastey" for some sauce but she yelled at us to go away and not ask for anything. To say I'm appalled by this behavior is an understatement, I work in fast food and would NEVER treat customers this way, even customers who were actually cruel to me never receive less than a smile let alone customers who are actually polite. For this woman to be so rude to people who were being kind is unacceptable. This isn't the first time it's happened but it definitely is the last because me and my family are never going back here. read more

Terrible service. I have been here a few times bc of the close location but I'm never happy. I think I'm done with this BK. they have never gotten my order correct! I've gone through the drive- thru late, but before midnight and have been ignored. Nobody there wants to work! The food is exactly what you expect, mediocre, fast food. read more

This burger king is HORRIBLE, it is always out of food supplies and is always closed up in the middle of the day. Employees outside sitting on their cars smoking, employees rude, drive thru smells like pot(drugs). This burger needs to be redone and all emplyee fired and get a new staff. Today i was in tge drive thru and no one answered so i drove up to the window no one in sight went around to front door it was locked, cars in parking lot. One employees around. Very strange. Owners in to take this store and fix it. read more

i got a A1 double chesseburger with bacon today. it was the worse burger i have ever had. it was cold and dry very bad.

This has got to be the slowest service fast food restaurant in the world. I have been there atleast 10 times and its the same every time... What is going on? it should not take 30 minutes to get an order read more

I was very disappointed in this restaurant. The sausage patty had a strong taste of hamburger. Do they clean the microwave? The tables were sticky and obviously dirty. Not just one but most. There was a brisk drive through but we were the only people in the restaurant. I wonder why we waited quite a while to be waited on. Won't go there again. There is a much better one at 50 and 27. read more

I have been here 3 times. Each time i had to wait about 20 minutes for not more than 2 meals. The last experience i am writing about is from today. First, there was no line at the drive through so i decided to get something for my wife. I ordered a veggie sandwich combo. I came up to the window, and a young lady , who seemed to have trouble working the register (had to call a manager over) had only handed me a sandwich after i had paid. I tried to tell her but before i could even look up the window was slammed shut. She had not returned to the window for maybe 3 minutes. She was suprised to see me still there. I explained to her i was missing the drink and fries. She asked what it was, made me my drink. And then said she would go get me my fries.... She literally had not come back ober 6 minutes!! I got so frustrated i went inside. The dining room was almost empty, there was only one car behind me so i dont under stand how busy the girl was for it to take over 6 minutes to just hand me the fries. A woman who i assume was the manager asked me what i was waiting for.... Medium fries. She went to the back and sloppily dumped the fries all over the bag (still mot even the correct size i paid for). Not an apology or anything. Will not be goint back. read more

Terrible service. Manager has attitude so what do you expect from employees. They get your order wrong, you address the issue and they give you attitude. I feel like I have to beg for the food I'm paying for. When I say 'veggie burger', not once have they failed to think I say 'bacon burger'. Please, hire some people who know what they are doing!!! read more

This location never gets the order right always new employees and never a correct order or change doesn't matter what time of day and the manager is no help I won't be going back even though it is close today I got coupons that expired over a week ago still on the counter read more

Woman who took my order was rude. I told her I wanted a kids meal with a burger fries and chocolate milk. She responded what kind of kids meal. I said for a girl. She said "No, what KIND of kids meal". I said am not sure what information you are asking for. "What KIND of kids meal." For a girl I responded. "WHAT KIND...burger, nuggets...I told her I already told you a burger, fries and chocolate milk. "What side?" I said I already told you, fries. ANYTHING ELSE? I gave her the rest of the order. Drove to the window and paid. I was handed two bags. Person at the window said thank you. I asked are the drinks were in the bags. "Not the shake" as if it was my fault and she handed me the shake. I drove away to a park for a picnic with my granddaughter. Opened her kids meal. No chocolate milk. So I reported the incident on the web page provided on the receipt. The next day I receive a call from an unidentified caller, just a number. So I don't answer. The caller leaves a voice mail. Says his name is Jeremy and he is calling about the complaint I filed. He left a phone number except he left a couple of numbers out of the number he left on the message. So I do a call back six times using the call back feature on my phone. Same result each time, a few rings then disconnect. I google the place and use that number. Four tries no answer after ten . I can't believe anyone goes back to this place. I know I won't. As a follow a managerial employee by the name of Jeremy called me and invited me to come and talk to him about my poor experience. He was friendly, professional and sincere. He made things right. Thank you. read more