I don't normally give a poor review, but whoever the kid is that was working the drive-through window at around 1030p.m. on Friday, August 28, 2026 needs to learn proper customer service etiquette. No greeting at the menu, no repeating of the order, no information on total. Just a very blunt "what's your order?" and "2nd window"..... and then when pulled up to the window, no greeting, no verification of order, no confirmation of total. The kid just sticks out his hand waiting for payment, and then gives us the food without any confirmation if we had received all of our items. I asked if that was everything, I get a look of "of course that's everything" and not even a "thank you, come again" or "have a nice night." The job doesn't ask for much, and those things are very bare minimum customer service etiquette that he can't even provide. The food, on the other hand, delicious. But the kid needs to have training in customer service. read more

Wendy's has always been my #1 go to for fast food! The local Groveland, FL Wendy's was great when it opened. However I am very disappo​inted with the up-keep of the lobby area: Only one of three keiosh​ were w​orking. The TV displaying your order sequence hasn't worke​​d for months now. The soda machine often is out of something (ice, o​r​ several​ flavors) Often you have to ask for a spoon for your frosty of napki​ns with your order. Come on Wendy's Groveland you can do better or do I need ​t​​​​​​​​​​o​ ​​​​find Fast Food who cares? read more

terrible experience. The food was awful, fries were cold, bun was cold, and soda was flat and had no ice. I came back to get a refund and the manager on duty was so rude to me, DO NOT come here. The staff does not care, and it feels the customer is nothing but a paycheck in their eyes. read more

Wendy's - Fast Food Near Me - Groveland, Florida

The food was AMAZING and has lots of good NUTRIENTS. The service is super quick. The ambiance is amazing there I wish I could eat there every day. - Bruno IV read more

Wendy's - My meal - Fast Food Near Me - Groveland, Florida

Service seemed fine, speedy, cordial.. but order a ghost pepper chicken sandwich which is featured on their menu.. why not let me try it. One bite and chicken tastes like cardboard, couldn't even swallow it. read more

Wendy's - Messy sandwich, nasty chicken - Fast Food Near Me - Groveland, Florida

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Food wasn't bad but man completely screwed me on the sauce. Wanted ghost pepper sauce and was given all ranch instead. Mobile order dropped off at parking spot. Kinda hard to correct unless you spot immediately then what, go inside to ask or get back in line? Got a 2.5 year old. Opted for pickup given he's in the car ya know read more

Wendy's - Receipt - Fast Food Near Me - Groveland, Florida

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A follow up to my visit with Wendy's. No one from management nor the owner ever responded to this review. Just shows how poor their management really is. I would take off Yelp but I feel they just don't care. Again, save your money and go elsewhere.... read more

The food is horrible the speaker didn't work and the nuggets were cold and hard, the service was the worst, the ambiance needs a lot of work

This Wendy's has AWFUL customer service. Placed a mobile order and it was not prepared. Waited 10 minutes inside for someone to even acknowledge we were then. Then were told they're out of stuff we ordered and we'd have to wait an additional 10 minutes. The employee was rude the entire time she spoke to us. Will not be returning to this location. read more

I hate the new system of all ordering via kiosk. At least they were functional here, unlike the disastrous one at Wildwood. This system gives an odd sense of detachment between customers and staff. That being said, the order came out hot an accurate at this location. read more

They forgot my food on my first order so we drove through the drive thru for the to go order for our kids. They forgot to add the large baconator. This place needs help. read more

Horrible. Never ever again. Never open for breakfast even though there is a huge sign that says breakfast and assigned that says they are open until 1:00 a.m. and yet they close at 12:00 or 12:23 a.m., and sometimes their system is not even working their mobile system or regular system. I am absolutely over this Wendy's. Hopefully they can close and someone else can take over read more

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Terrible customer service. Did not let me get extra sauce for fries and then told me, "we don't do no salt fries". even though it's an option in the app. read more

Drove in for 3 Frostys. Got 3 Frostys... plus most of the conversation between a manager who was attempting to change the schedule and the person taking the money. For the 2 minutes I was at the pay window, while the window was wide open, I heard this conversation play out that really shouldn't have been had during a time they were working with customers. Not appropriate or professional, but the Frostys were good. read more

Thanks to all who work here for your outstanding service. I had an online order issue and they made it right. The manager Stephanie is awesome. I hope you all know how much I really appreciate you guys. I hope you guys get recognition for all the good things you guys do and put up with every day. Thanks for keeping our community. Wendy!! is the best. read more

Still discriminating against their customers and giving terrible customer service!!! My father can't use most touch screens, the calluses on his fingers make it extremely frustrating. My grandfather simply can't read the screen. I refuse to use those filthy dirty cesspool touch screens that you can clearing see need cleaned... I value my health too much! They refuse to help if you ask for help or assistance, and immediately start yelling at customers who walk past the self-service touchscreens "YOU PLACE YOUR ORDER OVER THERE!!!!"... even the ones that are there to pickup online orders. Considering that I have never seen anyone eating inside, I really do not understand why they have such a hard time keeping tables, counters, floors, and drink dispensers clean. read more

Service was a little slow because short staffed but the new Italian chicken mozzarella sandwich was tasty and piping hot and the garlic fries were yummy. Definitely recommend. aAA+++ read more

the worst customer service and food I've ever experienced at a Wendy's. not only did they not mention they were out of the cheese sauce for the new "taki's fuego" chicken sandwich until I was receiving my food, but offered shredded cheese instead and STILL gave it to me without any cheese. the sandwich was dry and the bread was stale. the atmosphere was so unwelcoming and rude. they forgot the second burger in our order and our drink and while we waited at the window for the young girl to acknowledge us and ask what we needed, she looked at us 3 times and each time turned around to continue to snicker with the other teenage workers who were also staring at us and laughing. She comes to the window finally only to say "were you waiting on your drinks?". in other words she knew we were missing a drink at the very least, and still ignored us with no apology. we received no napkins and no receipt. I wish I would've looked at the other reviews before going because I see this level of unprofessionalism and poor quality food is common at this location. will never be returning. read more

ABSOLUTELY TERRIBLE. The meal was so screwed up! The strawberry lemonades were instead teas, everything we said was plain wasn't, and the workers didn't really care. DO NOT GO THERE! read more

Don't come here they are in desperate need of management I ordered some food everything was cold and only a half a fry when I got a large fry never coming back read more

is this a f***ing joke?? you guys give me 2 stalks from a head of lettuce instead of just giving me a leaf of lettuce like normal people?? this is offensive. read more

Wendy's - 2 stalks of lettuce??? - Fast Food Near Me - Groveland, Florida

I couldn't belive the customer service.. was up at the counter trying to use screen. Was a little lost on the screen and wendys worker walked up there. I looked up and said I was a little lost on the screen was looking for something. And he has his cell phone in his hand typing away says " I'm sorry I can't help you I'm on break" While he is putting his order in. Ok can we get someone up here to help. Just keep playing on you're phone.. It just went down hill from there. Now I am home and tried to call to pull a Karen and complain. Oh look the phone rings and rings.. No answer read more

There was no meat in the chili There was no sour cream In the taco salad And they forgot to give me my change

This place is a train wreck. Went inside and there's nobody to take an order. The machines were down also to take an order. Took forever to get our meal and there was no one else inside. The burgers were greasy and the fries were ice cold. Then the order was wrong as well. Most of the employees were out front of the building smoking. The inside was very dirty and no one was wiping down tables much less sanitizing anything. I would not recommend read more

What a shame - there were like 5-7 people working (or trying) and I came inside the store, because at the 1pm I didnt think they would be too busy. You have to use a machine to place your order, all I wanted was a small frosty. And I was paying with Cash - well after standing there for 7 minutes and no one spoke to me, I just left!! Pretty sad you cannot hire a good team. But no needs a job I guess!! read more

terrible service. waited over 20 minutes for a single breakfast sandwich. dont even order through the app they dont make it till after u get here. worst customer experience by far out of any fast food and thats saying alot. read more

This is a great Wendy's. Food is always hot and orders come out right away with no mistakes. Staff is friendly. So much better than some other Wendy's I have been to. read more

I like to give second chances. 3 is enough for this place. Wrong orders, stale AND soggy food coming out of the kitchen. That's hard to do on the same sandwich. The poor girl is moving in fast forward trying to keep up with the orders. There is no way she can put together a quality product. Give her some help!!! The manager who keeps her cigarettes in her pocket is gross for a restaurant. You know everything she touches has the smell of cigarettes. Maybe I'm expecting too much from a fast food place. Sometimes the food is ok. But I won't be back there anytime soon. read more

Gave it a 1 star because there is not a lower score. The staff is rude and dismissive. I waited so long on the manager, the food was cold. They are not attentive to complaints. I will drive to Wendy's in Clermont for better service and better food. Very disappointing! read more

If I can give this place 0 stars I would I go here all the time at night when I'm getting outta work to always having something wrong with my food and tonight the GM apparently made my food and when we drove back around to tell them the GM said "this is my store I didn't make it wrong" with a nasty tone said then said she was going to fix it and didn't so why lie, I can't believe I have to find another Wendy's and I love Wendy's just can't stand the nastiest in this store by the manager especially the GM and forgot to mention they took back my food with covid going on your meant to make a new one and didn't and took it with bear hands I'm just disgusted. read more

We ordered online and I went into the restaurant to pick the order up. I let them know through the app that I had arrived. When I got to the pick up counter, I saw on the monitor that my order was currently being made. Someone did ask if I needed assistance and I said no, that I was waiting in my online order to be completed. So, I sat and waited and waited for my name to be removed from order currently being made sign to the order ready sign. After about ten minutes I finally went to the counter and asked. The guy asked what I needed and I said I was waiting for the board to post that my order to be ready and that I had been there by then about fifteen minutes. He's like, "oh yeah, I was waiting to tell you we were out of chili". He never came over to tell me they were out of chili. That's all he said. He didn't offer to refund the chili on my prepaid order or even substitute something in place of the chili. So, I asked if he could substitute the chili for an order of fries. He's like, "oh yeah, we can do that." I also said, "well, I hope my food isn't cold because you never posted my food was ready on the monitor. I cannot stand that they installed kiosks that the customer is required to place their own order!!! The manager needs better customer service training and needs to be sure he orders enough food to serve the public. The owner of the store needs to remove the self order kiosks! I never liked this Wendy's and not likely I'll return again. read more

worst wait time ever, was in line at drive-thru for over twenty minutes when I got to order I was told please to wait, I waited 5 minutes and ask if there was a problem. I was told they were busy. there was only 4 cars in the parking lot and no vehicles at the windows. what is bad it wasn't the first time that the service was bad with long wait time. while I was in line waiting at least three vehicles got tired of waiting and pulled out of line and left. read more

The worst wendy's i've been too, if you ever go after 11 you see all the employees sitting outside and when you pull through the drive thru no one takes your order but they're not supposed to close till 1am they are very lazy and rude. i always have to go all the way to clermont because they won't take your order read more