I stopped by this Burger King while traveling to TN. We waited inside over 30 minutes just to order one item - Bacon Cheese Tots (which were delicious)! The service at this location was extremely slow, although the workers were doing the best they can. Hope they improve this location in the future. read more

I ordered on Uber Eats this morning after 12 am. Food arrived Burnt and cold. Save your money! The number listed doesn't work. The only way I talked to someone is because my neighbors son use to work there and gave me a cell phone number to call. read more

Burger King - Chicken sandwich burnt and cold! - Fast Food Near Me - Lithonia, Georgia

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Very slow !! Kids were on their phones it's 5:40 pm with no one in line but myself and I've been waiting 20 min plus. This was my 1st and last time coming here read more

Mon, Aug 4, 2025 approx 3:35 pm Food was decent. Service was strange. There were 3 of us. The young lady took 2 orders, she told me my total and walked away. She went to the back of the store. After waiting approx. 2 min., a young man came in from outside, and I did not see him wash his hands. He immediately started fixing orders. Afterward, he took the 3rd order. We were the only 3 inside the store. NO RECEIPTS were available to us. Ambiance appears to be OK except for a room near lobby with glass door with a lot of things, boxes and debris all over the floor. Desk against wall in hallway. read more

Stop by during lunch. Only 3 cars in the drive through so I knew it would quick. WRONG! First pull up and the guy says can I wait. No problem. 10 minutes later before I can order. Order and say they have no chocolate shakes. Fine. Get in line behind those same 3 cars that still have not moved yet. 10 more minutes before I can actually pay for my meal. Then another 15 minutes before I get my food. read more

These stars ain't lying. I ain't ever coming back. Such disorganization. Slow. No rush. No accountability. While I'm typing this they just told Two dudes there's no ice. "I dunno I just work here. Many burgers spots close. Go to another. TRUST ME!!!!!!!!!!! I CANT SAY IT LOUDER. It wasn't busy but they sure as hell made it busy. I never post comments on this app Update. Soda was flat and nuggets burnt. Wtf read more

Burger King - Fast Food Near Me - Lithonia, Georgia

I should have looked at these reviews before I spent my hard earned money. I rarely visit any restaurant on Panola Rd simply because, it's the hood, they don't have measurable standards at ANY of the restaurants and well, the quality from any of these locations is piss poor. So I'll start with this. I get it, you're being renovated, there's new construction going on, etc. But THERES NO LINE AND THE DRIVE THRU ISN'T BACKED UP...Why are my regular fries cold? Why are my Chicken fries so hard I can barely eat them? I'm literally going to dispute the charge on my credit card and get my refund because I am NEVER EVER going back. I ordered two shroom and Swiss melts, one in a combo with a large Coke and the other separate and an additional order of Spicy Chicken fries. I live less than ten minutes away. When I proceeded to eat my regular fries they were room temperature cold as if they had been sitting on my porch. I put them back in the bag. I even gave a few to my pup and HE didn't even want them. The sandwiches were warm (Not HOT) and the chicken fries were so hard I couldn't even chew them. I put them back in the bag as well. Not wanting to sit in thirty minutes of traffic I called the number to "MANAGER" on the receipt and it rang endlessly before simply disconnecting. In this day and age AND on this side of town you will NOT get any standard of quality. The blame falls squarely on the backs of the people who own these establishments and by the Burger King on Panola Rd. You WONT get to have it your way and you DON'T Rule ANYTHING. These sorry excuses for employees serve you food that should have been tossed out hours ago. If I owned this restaurant I would fire the woman who took my order, the person on the fry station AND ANYBODY else who was in the back smoking what I can rightfully prove was a Newport cigarette. The standard at this restaurant is trash. I believe consumers have a right to know what they're in for if they stop at this restaurant expecting to get a decent meal. All of these reviews prove what I'm saying. Albeit as the cashier was waiting for my burgers to be put into the window she LITERALLY had her iPhone propped up on the heating shelf watching a television show on her phone. I wish there was a person at the end of the line when I called because they would make a beeline for that store (pink slips) in hand after I spoke with them, then again, this clearly is the norm for them based on this restaurants service. If it's a franchise location it is disrespecting the Burger King brand FULL SEND. I'm reaching out to corporate to speak directly with someone about this because it's unacceptable. I don't even want to give them ONE star, because they deserve to be shut down. *** Update: After a couple of back and fourth BS emails, the franchises only response was for me to come back and ask the same people that screwed me out of my money for a refund. Nice try BK, I'll let my bank handle it and I hope the corporate office visits this restaurant to see how they operate. I can verify the ignorant pay and wait method they use when you order through the drive through, I can verify the piss poor quality of the food, and I can DEFINITELY validate the terrible attitude and lack of enthusiasm of the crew they have running this shop...I however am intent on having it MY way because it's MY MONEY read more

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This location is gross. Employees handling food without gloves. Terrible service. GROSS! Very gross. read more

Mf's messed up my entire Uber eats order!! Didn't receive sh!t I ordered ! Ordered 2 chicken sandwiches and double whopper with cheese combo and received 3 single whopper's without cheese read more

Burger King - 2 single whoppers without cheese! Never received chicken sandwiches or sprite - Fast Food Near Me - Lithonia, Georgia

this place really need to be shut the fuck down after last night experience I order thru door dash and they gave me what they wanted me to have. I order a bacon king I received a whopper junior. I had to uber there at 4am in the morning. for the guy to tell me that's all they had. I told him why not just refund my meal that's crazy read more

It doesn't matter what location I go to, no matter what I order (with something extra or without something), the food is NEVER fresh!

Food was amazing service was excellent the staff was very helpful the restaurant was nice and clean

A great experience once again.The lady Gena was phenomenal such a great asset to your team When it comes to this Burger King you can always count me in. read more

Bad customer service. The guy was mumbling and didn't greet us when we pulled up. He also didn't put the order in right so we were missing an orange juice. Also, I'm not sure how but part of my sandwich was in the bag. If you have a regular little car the first window is pretty high. read more

Burger King - Part of my sandwich - Fast Food Near Me - Lithonia, Georgia

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Terrible customer service, cashier was rude and dismissive just because I ask for a receipt, will never visit there again, EVER!

I had stopped going to this Burger Kings for years because there were some women that worked there that did not care about the quality of the food, service, or timely service. I started going back this January, and in those 3 times, I have yet to get exactly what I wanted. I have even gotten other peoples' orders. As bad as this sounds, it is still better than it was. They have some young folks, men and women, and while their attitudes, food quality, and speed is better. results are still pretty bad. read more

What's the point of being 24 hours if your system is always "down" & you can't take cash !! Wish I could leave 0 stars .

Posee un pésimo servicio al cliente, los alimentos en mala condición y bebidas con mal sabor, el lugar demasiado sucio.

Worst customer service ever. My orders were canceled due to the long distance, which I understand. I called for my refund, but it did not go through. This store does not even deserve a low start rate. That is how low the store is. read more

I wish I could've given it less stars. These people in the drive through are telling cars to not come up to front window. It's all awful.

This Burger King should be a negative 1 rating. My wife and I stop by to get a fish sandwich and as soon as we got to the drive thru we were told to come in but there was 3 cars in the drive thru so we went to McDonald's next door and a few minutes later we looked over in Burger King drive thru and they had 5 cars there. I always have problems at this restaurant. read more

Food was hot, service great and food came quick. Highly recommend.this location Great work read more

worst burger king I have ever been to. lines are always too long. orders are always wrong. wait times are too long. should I go on. this one should be closed down so another better restaurant can be added there instead. smh don't order from here. read more

The people that were selected to work hear are terrible. They are rude and extremely slow. Why do I have to wait 30 before I can order then deal with your attitude when I get to order read more

Burger King - This how there counter looks 75 percent of the time I was here - Fast Food Near Me - Lithonia, Georgia

The ice cream and milk shake maker needs to be fix ,The service needs improvement especially with making the sandwich

wow the slowest burger king i ever experienced. fast food is not fast food at this location. pleasssseeeeeeeeeeee get new employees , management, whatever you gotta do or shut this shit down. i literally wait an hour everytime and only come here because its the only thing open late in the area. wow. wow. wow. beyond ghetto. ‍ menu doesn't work, employees don't work, having fast service don't work. read more

Burger King - two large television screens in a parking lot - Fast Food Near Me - Lithonia, Georgia

My husband who is a vegan came and ordered the impossible Whopper with no mayo with extra veggies received a beef Whopper read more

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Jen and her partner were efficient and super friendly with my door dash orders. Thanks ladies.

When I came there it was a big line and when I order the food they gave me an attitude and they didn't have the food I never wanna come back but it's the only one around the area don't come here read more

This place sucks they didn't give us all of our food and they had the audacity to not have any drinks at all and have only 1 water who the hell wants their unfiltered water when we can have water at home do not I REPEAT DO NOT ORDER FROM THE INCOMPETENT PEOPLE read more

I arrived and it was no cars in front of me, nor in the back of me. I was happy to be the only one in the drive through. BUT... it took them 20 full minutes to have my food ready. I really was confused on what was going on inside for it to take 20 minutes. I could have stayed home and cooked my own burger in that time. I didn't even trust to eat all the food after that so I basically wasted $12. Although the guy at the window was nice, they never said I'm sorry for the wait not one time. Never returning and I see why it's always empty there. Lesson learned. Oh .. my fries tasted just like French toast so they definitely didn't even change the oil for lunch. I threw them away with the burger. read more

The drive thru extra extra slow waited at speaker 5-6min before they took order but the money window was super fast the another wait on my order pulled up then cold food wrong order in bag and this taco hell no read more

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I went to the Burger King on Panola Rd in Lithonia. I spoke with Corey and he provided excellent customer service and professionalism. Corey, Thank you for providing exceptional service!!!! read more

Saying certain condiments weren't available like really condiments. Horrible management whole to drive threw last was rude & uneasy to deal with ! read more

The only thing correct was the restaurant. I ordered both whoppers without onion to be on the safe side because my wife has an onion allergy. Onions on both. We requested no ice in our drinks. Associate fixed drinks with ice 1 minute after request. They couldn't find out order. Claimed to know what we ordered and just threw two whopper meals together after I told them. The fries were undercooked. They forgot my side of onion rings. One positive is they upsized our order to a medium versus the small we ordered. I'm sure that was an accident too. One star rating. read more

Never fail, and I don't eat here often, when I decide to, the food is always COLD!!!!!! I've never received hot food from this particular Burger King! How do you serve a cold burger that's was a special order????? That means it should have been hot because they had to make it without certain items on it!!!!! This place needs better management!!!! read more

Burger King - And it looks raw!!!! - Fast Food Near Me - Lithonia, Georgia

Line is beyond ridiculous. At least 30 mins. Their receipt machine is always out. And they never get it right when I tell them to put my onions, pickles and tomatos on the side read more

Too much going on and so much confusion, when you drive up please ask what did I order don't assume anything. I ordered the Impossible Whopper not a Whopper which what I received. I tried several times to call to speak with the manager, no answer All I wanted was dinner for work tonight and I was so disappointed read more

To say this place is as organized as a monkey crap fight in a zoo would be insulting to the monkey crap fight. I like to sit back and study the movements much like someone would study an ant colony. Unfortunately I can not detect any semblance of leadership or order. Orders come out not in the order they were received but in the order they grab the tickets off the counter. There are never french fries but always someone screaming I need french fries. Do not change anything on your order or they will spontaneously combust and burn your food. Finally drive thru isn't actually drive thru. It's more of drive thru and go park while you wait on your food. read more

I visited this location(Panola Rd) in July 2019. The food was hot, customer service fine. While there a employee starting re stocking napkins, & pulled a bin from under the counter. The bin was suppose to be white, but it was BROWN/FILTHY!! I understand the bin does not store food,but people put their mouths on napkins! It would only take a second to wash, so why so nasty? Maybe replace? I know Burger King can afford a $2.00 bin!!! That incident put my OCD into over drive!!! Concerned.... read more