I am very sad to say that the one good service at this location is slipping. On my last several visits something fell short of expectations. I suppose the most glaring of these is speed and or accuracy of service. I would understand these issues if the place was busy. On my last 3 visits it took around 10 minutes to get food and there were no other customers. On one occasion after a wait my order was not right. The lacks of speed also causes me to notice things like the napkin dispenser being empty and the Coke Zero being out. I hope the franchise owner and management will take a hard look at how this location is being run and make some much needed changes. read more

See all

This Burger King is centrally located on Mayfield Road in Lyndhurst. This fast food establishment is surrounded by other fast food competitors. So many food options on this road - morning and night! Unfortunately, my review will add to other negative ones. I'll preface this with saying that my expectations for fast food establishments are very low. I arrived to this fast food place on Sunday well before dinner. There were very few guests inside and outside in the drive thru. I decided to order in the drive thru. I arrived at the drive thru and waited for a very long time. I reached out with a greeting a few times. No one ever accepted the order through the drive thru. As a result, I rerouted to McDonald's down the street. It's really unfortunate because I was really craving some BK menu items. read more

Burger King - Menu - Burgers Near Me - Mayfield Heights, Ohio

See all

I think the employees forget they're at work. I've been ignored at the drive thru, saw an employee talking on the phone & cussing while handing me my food, and heard a loud "UGH! Anything else??" while giggling with someone as I gave my order. The last incident happened last night, I just drove away and gave up trying to eat there. It's a shame because I work nearby and really like BK. read more

I came in for lunch for me and my co workers it we would have been 4 chicken and two Jr. Whoppers .I pulled in there were people hitting the horn in the drive thru I go inside I see the problem I have one lady taking orders from inside and drive thru and one lady and one guy making the food that .. I would not trust they do a good job at any thing I can think of nothing I would hire these people for nothing.!!! I had to walk out .! It's all bad every one needs to go !!! Every one fired !! Burger King in Mayfield ohio shut down until you find employees read more

The Burger King in Mayfield Hts has to be the worst restaurant on the planet. Service is horrible. Many times you sit at the drive thru order area for up to 10 minutes waiting for your order to be taken. I went there on a Saturday night at around 9:30pm when I pulled up to the speaker to place a drive thru order a voice came on and told me they were not taking any orders. This place has been going downhill for years and now it's just a disaster. Corporate needs to just close it down. read more

Very bad service here at night. Came at11 for lunch amd was only car at night told 6 min to cook a chicken was in line for 30 min. Probably even more. No good sevice at the window. People need better training! read more

Burger King - Empty all around why would u take 45 min for a meal. - Burgers Near Me - Mayfield Heights, Ohio

This restaurant is the slowest Burger king on the planet! I've lived near it for 6 years and it hasn't improved at all. If there is more than one car in line at the front of the restaurant I don't even bother attempting it! Very regularly even if I'm the only one in line at the front of the restaurant they will say hold please and then leave me there for 5 minutes. Normally they get my order right but today I ordered a Whopper with bacon and cheese and no tomato and 8 cheesy tots and got 8 jalapeno poppers and a whopper with no tomato but also no cheese or bacon after waiting quite a while! Someone behind me actually drove out because they were left at the Mic I'm sure. How does the McDonalds next door to this BK do so well? Management! Maybe it's time to pay your employees a bit more to keep the good ones around? Whatever you've been doing is NOT working! read more

stopped there last week. One car ahead of me at 9:30 pm. The order took 8 o 9 minutes to get to me. When I opened the food on the road the food was stone cold. Don't go there . They couldn't poss care about the customer. read more

I walked into an empty restaurant at 6:05. The girl who waited on me barely looked at me and seemed completely uninterested. I get that pushing buttons isn't thrilling, but their demeanor was downright indignant. An amoeba would have been faster than the women working there-- and whatever they were doing, it definitely wasn't making my food. After 13 minutes, I tried to get one of their attention, only to be ignored. At that point I gave up and left, having paid for a meal I never received. Fifteen minutes for a single combo meal. Honestly, it would have been quicker to catch my own food, butcher it, and cook it myself. The women working here were dismissive, inefficient, contemptuous, and unapologetically inattentive. I get it -- it's Burger King -- but holy cow (pun intended), there have to be more competent people out there. read more

Ok so I go up to the drive through at 8 PM and I order an impossible whopper with specifically NO MAYO. So she takes my order and I drive up to the window and the next girl says, "$15.36" in a super sassy tone. I don't like when people use that tone on me, so I said, "Why are you so mad?" And she said, "I'm NOT MAD!" And so i rolled my eyes at her and gave her my credit card, but she said it DECLINED. My credit card never declines!! I'm sure she said that only because she had a bone to pick with me. Anyway, I pay with cash and drive up to the next window to get my order, and I wait for 30 MINUTES, even though I was only told 7!! UGH. AND THE WORST PART IS THAT THE BURGER HAD MAYO!! Terrible service. Never coming back again. read more

The soft speaker voice was difficult to understand. I think she said the store was out of beef, but fish and chicken sandwiches were available. What?? So I went for the Jr. Chicken sandwich. I hadn't had a BK forever, and I'd never had a chicken sandwich, so I tried something different. The nice employee at the window asked me to pull up and wait. A lot of cars went around me. Guess they came for a burger, were disappointed and left. An employee came out, handed me my bag, and said, " Thank you for coming to Burger King. Have a nice day." Wow. That man gets a kudos. The Jr. sandwich was a patty with the special sauce and lettuce on a soft bun. Delicious. read more

See all

Numbe 15 Burger King foot lettuce The last thing you'd want on your Burger King is somebody's foot fu Gus however that might just be what you get read more

This place is a dump. The drive thru menu is all broken. There's like 2 people working at a time and the place is a mess inside. I don't know how the franchise owner is so lazy with this spot. read more

Every dining room table was dirty. EVERYONE. Condiment station was a mess, Out of most drinks and just all around bad dining room experience. Food was good as expected but OMG CLEAN AMD TAKE CARE OF THE DINING ROOM AREA. read more

See all

My order was incorrect. I ordered a whopper with cheese, sm fries, 8 piece nugget. On my receipt it says 1 whopper chs. My order was given to someone else, Mr. Hassen gives me my fries, than later says to me you have the rest of your order. I told him I only got the fries. Finally I received my whopper without cheese ( I asked for cheese) and my nuggets. The whopper had no mayo at all on it, the sandwich looks like it was just thrown together. I ask Hassen where is my cheese, he says "I did not charge you for cheese", however it is on my receipt. I waited for my order 45 minutes. This was my first time at this location, never again. read more

I do not recommend going to this place mainly on weekends because when you sit at the drive-through they'll say they'll be right with you in a few minutes well that few minutes will turn into a half an hour or an hour so pack your patience and be prepared especially On weekends when they are short staff & customers are placeing big orders enough to order the entire menu. read more

Well I went down to this burger king last night, ordered a Whopper. It was good! One problem was that the lettuce tasted sus. I think someone put their shoes in the tub of lettuce. This whole situation felt familiar ever so slightly, but i threw it away, the burger tasted good but not the lettuce. read more

This place is awful! My sandwich was cold, barely had any condiments on it and had 3 small tiny pieces of lettuce with cold piece of cheese tossed over the side. I ended up throwing it away! What a waste of my time and money. No wonder there's not much business at this location. Never again! read more

See all

They keep giving me the wrong order. this is my third time I buy Impossible whopper and ask for no mayo, no pickles and they give me mayo and pickles. plus the waiting is pretty long, 20 minutes for a sandwic. need to find a better location read more

Service is so slow. It took over twenty minutes to go through two cars in the drive-thru. Do not recommend this Burger King at all.

This joint is a dump. The service sucks, the food is less than subpar, the drive thru speaker is broken..... No human should spend their hard earned money here. Go across the street and get a Penn Station or even a Firehouse sub. If I could give a less than 1 star rating, I would. What a shame. read more

Ok, admittedly a Hail Mary effort for a late night bite and everything (other than Taco Bell....gasp!) is closed. Got the "big fish" sandwich. They must have searched for the driest, hardest fish filet they could find at closing time and were successful. read more

ITS UGLY This place is stupid ugly its bad the food is bad and they do not look at you They do not give you what you what i ordered a sandwich with no mayo and THEY GAVE ME MAYO read more

Didn't let my mom use a coupon when the machine failed, even though it was not her fault. They were very rude to her, (even the manager.) The food was good but I wouldn't recommend going because of the service. They were slow aswell. read more

I ordered a whopper and two double cheeseburgers and I received three small single patty burgers that weren't even the correct items. I was the only car and I was excited because I was like yes no line! However, when I placed my order the woman seemed disgusted and irritated with me. Burger King is usually gross anyway so no big deal it's just sometimes I crave it and everyone of those times they just won't give me what I ordered. Last two times I've been to Burger King they did this. read more

This is the Burger King Foot Lettuce actual branch! This is where the Burger King foot lettuce meme took place here at this exact branch 8 years ago! read more

Stopped to get breakfast since McDonalds is closed for renovations. I asked for the sausage egg and cheese combo with a large order of homefries. Instead of charging me the value meal price I was charged as if they were separate orders and was given a small order of potatoes, I paid over $16 and still got the wrong food. I wasn't given a receipt so I didn't realize the double charge until I got home. This isn't the first time this has happened. They routinely get it wrong. Always new people who don't seem to know what they are doing or just don't care. No more of this place. read more

It was great! Had a pleasant experience. The lettuce, however, tasted faintly of dirt and made me wonder if someone had just stepped in a plastic bin of lettuce. read more

I called to ask if they had foot lettuce and the kid who answered said something about my mom's p word. Thumbs down.

I wish Yelp allowed us not to give any stars. Okay so when I went to Burger King today for their new dollar tacos my expectations were very low to begin with, but what they served up was even worse than that. Heinous is the only word to describe these flat, dried out (and I asked for fresh tacos so these weren't even sitting around), deflated garbage I was handed. We all know the pictures are never going to be close to what the actual product looks like (except for Culvers), but look at the pictures I have attached because in this case they truly are just full of crap. I will not go back to Burger King because if they have the nerve to serve up this garbage well they can serve it up to someone else. Clearly Burger King could care less about their customers and they will no longer get my business. There is a McDonald's right next store and as we sat there in the empty dining room I watched a full parking lot at McDonald's and a busy drive-thru. That's because even though McDonald's is far from perfect at least (in my experience) the food is more than edible. These tacos are not. Gross. read more

Burger King - Don't be fooled by this photo. - Burgers Near Me - Mayfield Heights, Ohio

See all

I was at the drive-through for the Mayfield Hgts. BK on Wednesday night, 4/14/21, and purchased a Whopper with bacon and no cheese or onions. After paying and pulling up to the pickup window, the 2 girls at the window booth had their masks down under their chins. I asked that they please pull their masks up, as they handed me my bag. I looked in the bag and saw there was no napkin or receipt and asked for both. Aparently, asking that they pull their masks up upset them. One of the girls said, "you ain't getting no receipt. Our printer is broke", in a very rude tone. I asked for some napkins again and the other girl walked away from the window for a second and come back, shoving a wad of like 15 napkins through the window for me. I took the napkins and drove away from the window. While still in the parking lot I checked the burger and saw it had cheese and onion on it. I pulled bag into the drive-through line and waited the 10 minutes it took to get to the speaker. The girl manning the speaker said she can't serve me because the system was down. I explained what was the issue and she said to pull up. She was very nice. I got around to the window and the two girls had their masks down again. The girl with the plain mask asked what the problem was in a rude tone, and I relayed the issue and she took the bag. I again asked if they could pull their masks up when the girl with the tye dye mask said to me, "you don't have your mask up", I said that I'm in my car and I'm not preparing someone else's food. She just stated at me without putting her mask up. After I got my burger I opened the bag to sees if it was correct. It didn't have any bacon on it but at that point i didn't care. I asked again for the receipt, hoping the printer was back up. The girl with the tye-dye mask said, "I told you bitch, you ain't getting no receipt, now what part don't you understand?", at which point I asked for the manager. The girl in the plain mask said he's busy and isn't coming to the window and told me to move along. I repeated, I want the manager, and I'm not leaving until he comes to the window. There was a large black male who moves in veiw, watching what was going on and I asked if he was the manager. I was told by the girl with the pain mask in an escalated voice, that no, he wasn't. Then was told, he's busy, and if my order's good, I need to leave. I repeated I wasn't leaving without speaking to the manager. A heavy set white guy named Richard came to the window and identified himself as the manager. I began to explain my complaint, like he didn't know already, and he rudely asked what did I want him to do about it? I asked if it isn't a problem when some little snot is downright rude to a customer to which the girl with the tye-dye mask lept toward the window yelling, "bitch, I'll beat yo' ass", as the other girl attempts to hold her back with her hand over the other girls mouth. Richard didn't even flinch. I asked him for the district manager's name and he said he's not allowed to give that information out, so I might as well leave. I called the owners, Michael & Randy Showalter - Franchise Operations Inc., @ 440-801-1620, speaking with Randy Showalter. We'll see if things improve there. read more

If you would like to pay for food poisoning in this place is perfect for you. By far this is the worst Burger King I've ever seen and may be in North America. Do whatever you can to avoid this place. read more

Place is a hot mess. It's dirty, slow and understaffed. If ever there was an example of why we need to increase the minimum wage, this is it. The men and women working here are doing their best, but low wages mean staff shortages resulting in outcomes like this. read more

number 15 burger king foot lettuce

This is the worst Burger King I've ever been to. They are slow and the food is always cold!!!! I usually like Burger King, but won't go back to this one. read more

Came here around 11 am this morning for lunch, I ordered 2 tacos and a cheese burger. The taco shells were spoiled and so was the bun. The food was also cold, not warm but cold. I had to go back out for lunch some where else. read more

I just left the Burger King in mayfield. Pulled in the drive thru at 11:30 and ordered two number ones and a Twix milkshake.. the person taking the order said they are done with milkshake for the night.. I order my burgers with no veggies ketchup and cheese... I pay for my food then get my order.. they proceed to give me two cold hamburgers with hard buns. I ask the guy who gave me the bag hey you guys can't give me a fresh burger he says no that's all they had they could only give what they had already. All after him forgetting to give me my fries with my meal I tell him hey u forgot my fries he gets the fries and closes the window. I will never go back to this Burger King ever. Especially with this kind of service. I will be calling to request a full refund.! Rochelle was my cashier working along side another younger guy. read more

I went to mc donald's today at 2PM but saw that the line of cars went into the street so I went to burger king which is right next to mc donald's. There were two cars in front of me. I got to the speaker and I was asked to wait. I waited for a few minutes and the girl or woman never got back to ask what I wanted to order. I said hello and she finally took my order. There was one car in front of me at the drive thru window. I waited several minutes and saw the car behind me didn't want to wait and drove off. I waited a couple more minutes and the car in front of me still had not moved or got their food. I then drove off also. There were about 12 cars behind me. Basically the service was very slow and I do not intend on going back to that location. read more

After a few hours shopping at the plazas in the area, I was excited at the chance to use the coupons I just received in the mail for burger king. The front of the store faces the side street while the main entrance for the parking lot and drive thru are facing Mayfield. I pulled in and looked for close parking to easily get my toddler and infant out with me for a quick lunch. Unfortunately, there are only 5 spaces in the front of the building for general parking (there is handicapped parking as well) and they were all occupied. I drove around again to see if maybe I missed some parking or an entrance on the back side of the building. There were no cars parked in the back of the building. As I pulled around again, I could see there were no other customers dining in. So that meant, the parking lot that was closest and most accessible to the entrance was taken up by the employees! I decided against parking in back and went to another restaurant instead. On my way back home, I passed this burger king again and saw the same cars parked up front, an hour later. That seemed to prove my theory. Unfortunately, the parking wasn't accessible for me to dine in and enjoy a nice lunch with my family. If the employees begin parking on the other side, perhaps more people could try to dine in during the day. read more

I went their with my kids, jimmy, johny, and foot lettuce I got a number 15 with extra lettuce. When I bit in, it tasted like feet! And I found part of a shoe! I went up to the counter to get a new one, and their is a special "ingredient" in the number 15! Somebody STANDS IN IT! I was disgusted. My kids finished their fries then we left! Horrible service, never coming back! read more