Restaurant always clean. This evening staff was super friendly and kind. Our meal was delicious. A bit pricey. read more

Five Guys - Burgers Near Me - Mayfield Heights, Ohio

I normally have a Great experience, but today the Cashier was disconnected and dismissive as if we were bothering him to do his job, No Smile just the "I would rather be anywhere else" look on his face. If I returned and he was our cashier I would just drive to Waarensville center road! read more

If I could rate this a six star, I would this is a person the best restaurant in Mayfield because the workers are very, very nice. The food is really good. The burgers are really good and if I could, I would go to the store every day cause it's always clean and has good peanuts. read more

Everyone at this location is always nice and professional, but Dominic is the best!!!

Great spot for a tasty burger. Who can pass on peanuts while you are waiting? Not me. The Bacon Cheeseburger 'All In' is tremendous. The burgers them selves are well cooked, juicand tasty. Buns are a decent size, fresh, and not soggy like some big burgers. The toppings are all fresh and the whole thing is put together well and stays together. Fries are cut fresh, served hot, and plentiful. For those that can't handle the size, they have a smaller version. Clean place, friendly workers, and all at a good price. Another great spot for good quick eats. The double bacon cheddar is phenomenal- with the works. Amazing it stays together. BLT was fresh. Grilled cheese was nicely made. Fresh cut fries are incredible- add the vinegar. read more

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Always decent fast-food. It is a little high priced for the quantity of patty. Delicious fries and the small is enough to split! I do really like the grilled cheese! read more

Five Guys - Small Fry and hamburger - Burgers Near Me - Mayfield Heights, Ohio

If we are talking about food... they offer burgers and fries average size and average taste but on the $$ side. From ordering my food on the phone , arriving at the store 15 minutes later and waiting another 15 minutes later inside the store and how complicated it seemed to even call in my order by phone, this experience was more effort than I would like to spend getting dinner. Cons Had to ask for my soda cup, that I purchased with my meal When my order was called, the employee set my bag on the counter and walked away So of course since no one was there I was not offered any condiments. I stood there another few minutes being ignored, so I just grabbed my own from their box of ketchup sitting behind the counter. read more

Love me some burgers & fries but this one of those restaurants you only eat at when your taxes come back.

I can honestly say that I have never had a bad experience with this place. Even when crowded and slow, my order is always correct, fresh, and prepared well. The cajun fries are delicious! Toppings for the burgers are always fresh and tasty. Lettuce, Tomatoes, and Mustard are my go to. The milkshakes are thick and cant go wrong if that's what you like. read more

Shit was so good I wish I took a picture ! They have the best absolute customer service any company could provide any day of the week ! Thank you night shift for allowing me to spend money on good quality food for me and my family !! - Rob read more

This was by far the best fast food burger and fries I have ever had! This was the best cheeseburger I have had out in a long time. The fries had great flavor and the burger was juicy and perfectly cooked and seasoned! I had never tried Five Guys before. I didn't know what I was missing. The milkshake didn't have much flavor. I could only eat half of the burger and fries and that was with the dogs help. read more

Stopped in for some burgers with a co-worker the other day at lunch. I placed my order on-line to see if the service was on time. It was. Upon arrival, my co-worker placed his order, but I pissed him off by ordering ahead, so I won't do that again. Sorry dude! Anyway, I ordered two small burgers - one with onions, shrooms, cheese and mayo and the other with bacon, lettuce, tomato. The shroom burger was off the hook delicious! The bacon burger needed some mayo because it was kind of dry. I'll know for next time. The 'small' burgers are pretty good sized, actually. I think from now on, I will just order one large shroom burger because two small burgers is too much food. Plus, I helped co-worker eat his 'small' order of fries, which in my opinion, is enough to feed three. Anyway, I'm sure we'll return to this place because the food is so good. It's a simple setup. They have a small menu, which they execute to perfection on. I doubt I'll ever eat a hot dog here. Why would you when the burgers are some of the best around? Recommend! read more

Who doesn't like Five Guys? There's a reason why the franchises are so successful and not just because of the good food and free peanuts, but also the exceptional service and food served with a smile. We can't see the smiles now unless we look at the employees eyes or listen to their words because of the face masks. Yes, they are uncomfortable and yes they make glasses steam up....but wearing them in public says, yes I'm protecting you and hope that you in return will protect me. But this is not normal times. We are in the midst of a pandemic and so many changes have had to be made in our lives when it concerns being in public and especially when it comes to the handling of food. Ohio law mandates that all employess in any business MUST wear a mask....not just the food industry, but ANY business unless an employee, for a particular reason, cannot wear one. That person and his employer must submit a request, with reason, to the health board as to why he or she cannot do so and in return, has to have written permission to work without a mask. In food service, a mask is imperative and an employee who cannot wear a mask does not belong anywhere near food. I went into Five Guys at approximately 7:30 pm. on Sunday, June 28. I was forth in line and the first two groups while ordering separately, consisted of about 8 or 9 people, none of whom were wearing masks. The same with the person in front of me...no mask and a couple others waiting for orders, also no masks. One gentleman standing off to the side, the young man behind me, and myself, were the only 3 with masks on.....except for the guy at the french fry station, who was wearing his mask perched under his nose and resting on his lower lip. He was also wearing a shirt different in color from the rest of his co workers. More about him later. When, after standing in line for a good 10 minutes (two registers, but only one cashier), it was my turn to order but the phone rings and the cashier answers. Not only does he answer, but takes a huge order instead of putting the caller on hold or calling one of the 3 employees either coming back from break just standing around. The line behind me gets longer and finally with the cashier still on the phone and tallying up a never ending order, I ask if someone could please take my order seeing as I had been waiting a good 15 minutes now and having more difficulty standing every minute. (am old..78 and using a cane because of leg and back problems), but even so, don't look it. Makes no difference because the cashier should never have taken a phone order out of sequence, or given the phone to someone else to take the order. So, up pops the guy with the different color shirt and drooping mask and I complain about my wait and then tell him he should have that mask covering his face. He pops it up where it belongs and said I should only know about how hot it was back there and especially by the french fry station where he was working while his co workers were on break...two at the same time...another no-no. Also said he was the manager. Being the manager does not entitle one to let a mask slide when working with food to be eaten by others, nor is it setting a good example for the rest of his staff who were all wearing masks as they should be worn. When I told him I would report him to the Board of Health, he told me not once, but twice to have a good day. Needless to say, I did not order food there like I have at least once a week from the time the franchise opened in that location...well minus the two and a half month lockdown and earlier remodel....and needless to say, I will not be going back there again because of the person who was in charge Sunday evening. Wearing a different color shirt does not mean entitlement, nor does it set a good example for the people he is in charge of. Being a good manager means he needs to deligate workers where they are needed and not let them stand around when people are waiting. What it does do is alienate customers and by not wearing a mask properly, says to everyone around him and the customers...he doesn't give a rat's behind about them. And what it does as well, is tell his boss he doesn't take his job seriously and could care less if a customer leaves with a bad taste in his or her mouth or he loses his job to someone more deserving. read more

I've never heard of or tried Five Guys before but found myself completely sold on the food. The burgers here are a little overpriced and take a little longer to make -- but they are worth it all. All of the toppings can be mixed and matched at no extra cost. I enjoyed my burger with "all the way" toppings. The only downside is that their fries are pretty generic thick-cut fries and nothing special -- but they do come in really large portions perfect for sharing. I definitely plan on coming back and ordering multiple burgers each time to stock up for future meals. Just keep in mind that their default burger comes with two patties, so you'll have to order the single patty explicitly. read more

Five Guys - bacon burger with "all the way" toppings - Burgers Near Me - Mayfield Heights, Ohio

I just wanted to take a minute and thank the Five Guys crew that was working early this afternoon on Nov. 5th. The young lady cashier, that also made my daughter her milkshake, and the gentlemen working grill and all are top notch!! That is a wonderful team and I wanted to acknowledge them and say thank you all for such a great stop in! We love our Five Guys but they were really awesome! read more

First time at this location but a loyal 5 Guys alum; everyone here was friendly but not the fake friendly. Service was prompt, piping hot and truly delicious. I tried the little bacon cheeseburger this time - I mean can you go wrong with fresh griddled beef for one - then bacon? Um no! No you can't BC bacon is a gift from the universe. I got the LBC with grilled onions and fresh, bright green seeded jalapeños. And yes I got a small Cajun fry...it's worth any old person heartburn I may get tonight. Fresh toppings are free - the LBC and the small fries came to $9.98 so more $ than fast food traditionally but so good! I sat and ate a few fresh peanuts while it cooked - got it to go - and made it thru five when it was done - fast fresh and delicious. This used to be my go to for hangover food now it's pregnancy cravings - different but still perfect. If you have the room highly recommended the shakes with free mix ins! read more

Five guys is awesome, and this location is right up there. The burgers are juicy, fresh and of course, greasy! Seasoned fries are out of this world. My fav: Hamburger with lettuce, tomatoes, grilled onions, grilled mushrooms and A1 steak sauce. On the side, fresh jalapeños! Try it, unreal good. read more

If you Re craving a burger and fries, this is the place! Made fresh for you with your choice if a multitude of toppings. They give you a Heck of a lot of fries in a regular sized fry, enough for three or four to share I gave four stars instead of five because the tables were dirty. The place was not busy at all but the employees were standing around doing nothing....they could have been cleaning up the place. read more

Five Guys - Little hamburger with pickles, onions and mustard. - Burgers Near Me - Mayfield Heights, Ohio

Great food, service was good, the workers were very nice and friendly. Everyone practiced social distances and wore masks and gloves. A+

The title and menu are one in the same. Five Guys Burgers and Fries offer that (plus dogs) and nothing more. But I guess why fault a place for their limited menu as they are staying true to their theme, right? Both times I've been to Five Guys, there has been a line. The lines move fast though as they seem to employee a TON of people. I counted 16 the last time I was there! 3 items on the menu, no dishes to be cleaned, everything is served in disposable bags, no drive-thru, they don't even have to fill drinks as there is a self-serve fountain machine.... yet they have 16 people working! Wow. Good for them. Big sacks of potatoes are stacked up to form a divider from the seating area and the wait line. The fries are fresh cut and fried in peanut oil. There's even a daily sign that informs the diner where the potatoes came from that day. (Somewhere in Idaho). There is a box of shelled peanuts to munch on if you simply can't control your hunger for a few minutes while your burgers are prepared. On the walls, there are so many quoted reviews and awards that it seems like they are trying to convince you that what you are about to eat is the "best burger ever". Expectations were through the roof before I even took one bite. While the burgers were probably better than most other fast food joints, I was disappointed in the lack of cheese choices. If you want cheese, it's "American" and that's it. I would've expected better from a dedicated burger joint. I also would've liked to see milkshakes as an option. Instead, your beverages are limited to their fountain selections. I do appreciate all of the toppings being "free". And one order of fries is plenty for two people. Overall, it was a decent burger, but like the title, nothing more. Decent ingredients cooked decently. That about sums it up. Nothing notable about the burger stood out to me. I imagine this burger will appeal to the masses and in a pinch I will go back, but personally, I felt just "meh" about it. read more

I stopped in after having a rough day and the service I received was above and beyond. It really cheered me up. Of course the food was amazing. Coffee milk shake? Yes please. read more

As I continue to try and find my favorite burger in my new home of Cleveland, Five Guys happened to be near where I was one evening when the hankering hit me. I was totally amped to enjoy what I'd heard to be one of, if not the best, fast food burgers in the land. I got the standard cheeseburger, which has been noted, is really two patties, and got all the condiments except mushrooms. Had to check out the cajun fries as well. Was a little thrown off by my total, but when I got the bag of food I saw that you do get a large amount for it. I really wish I could say I liked it more and that it was mindblowing, but it was a very pedestrian, run of the mill burger. Not much seasoning to the meat, and generally lacked any oomph. The cajun fries were decent, but I'm not going to be making a trip back here just for that. I guess that leaves the In-N-Out and Fatburger as the elusive "best fast food burger" I've yet to try. read more

My son and I absolutely loved their burgers! Very juice and full of flavor. Free nuts is awesome touch. Got a shake to go for my daughter and she loved that as well. read more

Five Guys is burger comfort food bliss. Yes, they only have American cheese available, but like I said... they are not going for artisanal burgers. Just damn good, hot, gooey, comforting, cholesterol-mainlining burgers. A soft, sesame-seed bun is basically there just to keep the guts together, which is the way I like my burgers (and my pulled pork sandwiches). I am not here for a 7-herb artisanal crusty baguette. I am here for the burger. The beef patties are flavorful and greasy and the toppings generous but appropriately portioned to the size of the sandwich. When you order fries, you get a normal sized cup of fries and then another pound or so of fries thrown loose into your food bag. A "regular" or small order of fries is enough for two people to split. No individual has any business ordering the large. Speaking of fries, the cajun fries are a favorite among my coworkers, but even the regular fries are great! Some say the fries are better than the burgers, but that's just ridiculous... I agree with Angela. If they served milkshakes, I'd have to exchange my wardrobe for one or two sizes bigger, and I'd have a seat with my name on it at Five Guys Burgers and Fries. read more

Seeing as how bacon cheeseburgers are one of my favorite dishes in the universe, I'm probably a bit biased and more judgmental of my burger feasts. I'm kiiiind of a burger snob. With that being said, Five Guys Burgers and Fries gets it. Everyone wants good seasoned burgers, crispy bacon, mounds of cheese and greasy spicy fries. AMIRITE!? Well, at least that's what I like - an artery clogging meal that is filling and satisfying. Just as long as you don't eat here every week, I see no harm in indulging every once in a while. Nothing but great things to say about the food, the workers and the location! A little tip: be sure to add jalapeños to your burger & order the Cajun fries for stomach churning night adventures. NO REGRETS! read more

There's not much like Five Guys, which is good, because this kind of food will probably kill you in short order. But you'll go with a smile. The burgers: Delicious. Greasy, messy, the kind you need a bib for if you're on your lunch break. The toppings are good. The meat is juicy and fresh tasting. The buns are just right. What more could you want? (Tip - The regular burgers are all doubles, so get the junior if you have a smaller appetite) The fries: Fresh cut, cooked to order. You can get them with a seasoned salt dusting (kind of spicy) or without. You only need one order for 2 or 3 people. They give you a fry container, then toss even more in the bag. The staff was nice, the restaurant was clean and the service was quick. They have an order online option as well, and your food will be ready when you get there. I certainly recommend this place, but be careful not to get hooked! read more

Let me start out by saying, my girlfriend and I are mad burger fans! We relish in the smells and textures of a quality burger everywhere we go and are often on the hunt for the next great burger. Upon entering this facility the cleanliness and upkeep of the restaurant jumped out at us. The place was spacious and the man at the cash register happily gave us a run down of the menu while some wholesome classic rock jammed in the background. We ended up deciding on two bacon cheeseburgers and got the large fry to share, which in hindsight was a bad idea because a small would have been plenty. We wasted food despite our best efforts. One thing I have to mention is the incredible drink dispensers they had at this location. I have never seen anything like it. They are futuristic touch screen dispensers with I dare say, dozens of refreshments to choose from. My girlfriend had a problem finding the button to push to get the drink. It was the lit "push" button not the ice dispenser. We settled on a vanilla coke and I got some of their peanuts which are offered in unlimited amounts! As for the burgers, they were juicy, tender, and the ingredients all blended very well. We chose the regular ones with two patties which was very filling. You can get one patty if you order the smaller burger. Everything seemed very fresh that was put into this, which is very nice for a change in a fast food restaurant! We will definitely be back for more! read more

Five Guys - A delicious bacon cheeseburger with mayonnaise, lettuce, tomato. - Burgers Near Me - Mayfield Heights, Ohio

Hubby and I decided to try this place for the first time a few months ago and have been back a few times since. Hands down one of the best burger places in Cleveland. The menu is simple and you get what you pay for. It may be a little on the pricy side but it's a really good burger! Better than fast food joint but not as pricey as a sit down dinner. I always get the junior burger "all the way" without mushrooms and regular Cajun fries (one order is enough for two) to share with my hubby. You'll be plenty full when the meal is over. Malt vinegar is a plus as a condiment choice. We will be back! read more

This place has some really delicious burgers. The location is pretty good and will be great for the new hospital that is being built at the corner of Harvard and Richmond. The people working here are really nice, if just a tad slow for takeout orders. The portions are absolutely huge. A Jr burger is larger than most burgers in the area. The regular burger is two huge patties. The small fry is easily enough for two people and the large fry is ridiculous. All told, it's an a-ok place. The last time I ate here was about two weeks ago and I think I am still working off the burger. read more

Placed an online order at 11 am to have them to pick up at 12. I have a 30 minute lunch break and the drive was 7 minutes my food was ready at 12:17. The people in line got the order before me. I called to complain and the manager said what do you want me to do about it. I'm upset read more

What is all the hype about?? I went to FGBF after the 'Best Fast Food Burgers' came out earlier in the year just so I could validate their claim. I can honestly say that although the meat seemed fresh, not frozen, my burger lacked seasoning in a big way. This could be the fault of the burger cook and I really hope this is the case. I love the fresh cut french fries and the quality of the toppings. I didn't realize that a "burger" was actually a double cheese burger, a lot more then I was expecting. Now I am giving this place a 4 star rating only because I am overlooking the seasoning issue. I would rank it as one of the 'better' places to get a burger if your options are McD's, Burger King, or Wendy's, but if you are just out to get over a burger craving, you are in luck. Cleveland has some of the best restaurants around for finding a good burger. For instance, if you are in the area of FGBF, go over to Cork and Bottle, their burgers are pretty good and you can get a beer. If you are in a hurry though, feel free to stop in to FGBF, just make sure they put some seasoning on. I will be back to give it another shot. A drive thru would be really nice to have here. Get the Jr. if you're not that hungry. read more

So I haven't been here for a couple of years because the food really isn't healthy in any way. But I wanted a burger and the line at Wendy's was out the door. I should have stood in line there. Five Guys was noisy, the tables were not cleaned, the fries were merely warm, and the burger was over done as in hard, and the bun was wet from lettuce that wasn't dried. Never again folks, never again. read more

This place used to be my favorite burger joint. Great juicy burgers and tons of fries (bag fries too). Now they are cold overcooked burger patties and for over $5 fries, you get hardly any. The last three times I have been there the same thing. Time for a new burger joint for me! Makes me sad!! read more

Five Guys is five star stuff. Their average burger is two patties with a warm sesame seed bun, on top of any and all toppings that you can imagine (if you so choose). The fries alone are worth the visit....and they give you a TON of fries, so go with a friend! It might be a little pricier than your average burger joint, but you get what you pay for...and it's worth it. Don't even think about missing out on this food. GO! read more

I love Five Guys. In California we have In-n-Out and Carl's Jr, which are great burger joints. In Cleveland, we have Five Guys. Customize your burger, great fries, and free drink refills. Excellent customer service. I am noticing that people from the midwest seem to mix up quality and quantity when doing reviews. Most will say things are good for the sake of how much they got, but I prefer quality. That said, you do get tons of fries that taste great due to the peanut oil used. Also, having free peanuts is fun. While I do miss some of my establishments in California, Five Guys definitely is worth the experience and helps fill the void & craving for a good burger. 5/8/11 I was recently informed by my friends in California that there are Five Guys there! I never knew this, and only recently discovered this chain when coming to the midwest. I stand corrected; thank you. read more

Ordered through Uber eats ... what a disappointment, basically gave me a burger with cheese when I asked for the works. And it's not Uber's job to get the order right . It's the restaurants job to prepare it right . Not coming back! This place is going down hill read more

Completely disappointed. Went there tonight at 645pm... CLOSED! On the door and online it states it's open so like WTF. So angry I wasted my time and gas to drive the 40 minutes to eat here. Thank goodness for DiBellas across the street! read more

There is ALWAYS hair in the food... gave them a 4rth chance today and found a blonde hair. Disgusting! They don't make the kids wear hair nets... just hats that do nothing! read more

Why have I not discovered this sooner? Last weekend I had an unbelievable craving for a burger. Five guys hit the spot. Nothing fancy, just delicious burgerness. I ordered a jr burger and it was massive enough for my appetite. We also ordered a large fry to share and had way too much. Next time I'll go with jr burger and small fry to share. If you haven't been, go. the only thing that can make this place better is serving milk shakes. read more

Great burgers. I rather eat here than McDonald any time. Burgers are cooked to juicy perfection with all the toppings you choose. The fries fried in peanut oil and is great. Peanut rules. read more