This location has improved significantly from what it was like before. Is it under new management or something? I visited here recently & the staff that takes the order and at takeout windows are so friendly now. The whopper I ordered looked just like the commercials & was Delicious too!!! I would recommend this location if you're in the mood for Burger King. read more

Ordered a plain Double Whopper and onion rings at the drive thru and while waiting in line the guy in front of me handed a Whopper back to the employee and about 10 seconds later a whopper was given to the guy , It was a huge rain storm so clearly he got the wrong food and went back through the drive thru to correct his order , I get my food and on the way home I inspected my plain burger and noticed it was opened after being assembled, I could tell because the bun had finger dents as if the top was forced open , There was remnants of condiments on the bun and cheese showing someone took a bunch of items off and upon further inspection there was what appeared to be a bite missing out of the bottom patty , I have tried and failed for years to get food from this location but due to poor service I stopped going there and now to see this new low is unacceptable, This is a review from August of 2026 so this currently how food is handled at that location read more

Hadn't been here in a few months and it seems like the have a new couple people at the windows who are super friendly! The woman ran the speaker and it sounded like AI how friendly she was and the man was super kind as well. Get through the line very quick too! I hope they stick around! read more

The chicken fries I ordered... smh. What has happened to Burger King...? I'm extremely disappointed. After calling, they said they would give me free ones if I come back later on... read more

Burger King - Chicken fries I ordered... - Burgers Near Me - Mentor, Ohio

This place takes forever. They make you wait at the first window untill its ready then pull you up to keep their times down. I waited 25 minutes with 3 cars ahead of me. 6 people drove off. Then after all that the food's not even fresh. read more

When is this restaurant going to die? Went on Friday August 1. I had stopped going because of past disasters but had started going again because I love whoppers. After waiting in line got to the window and gave my app code for points. Order taker told me app not working. Then I tried to use my coupon that I got in the mail and order taker told me they couldn't take codes on coupons right now. I asked if they would give me the price on the coupon and he couldn't do it. Needless to say goodbye and didn't order and went to McD across the street where they never have a problem! read more

This place needs shut down! Nasty food! Waited 30 minutes for the lady to get me onion rings!

Ugh, 20 minute wait to get to the order stand when there was 3 vehicles in front of me. After a wait with not a single car in front of me I left. I can feel another restaurant closing in Mentor. Bye King You were once my burger of choice. read more

The girl informed us that we could come in for our order cause she isn't bringing us all that. There was NO ONE here. The attitude was absolutely not necessary. I'm upset we didn't just cancel the order. No wonder all the burger kings are closing. read more

My fiancé and myself thought , " let's try Burger King, since we haven't been in a while ( b/c they're all closing ) .... When we pulled up to the drive through and saw to our surprise that their prices were far cheaper than ANY other fast food restaurant around ! But when we ordered our whopper meals, it rang up as $2.00 more than easy the menu price was...& when my fiancé asked why the price was different, the girl behind the microphone said " I don't know , I don't be out there "! We just drove away ... totally disappointed and still hungry ! This Burger King has TERRIBLE customer service! I would never recommend this location.... I'm surprised they're still open TBH! I'm sure it might only be a matter of time until they close or get burned down too! I would not even give this place a one star I don't even think they deserve any stars! read more

ordered dinner for family in app TRIED to pick up oder employes were Very Rude and refused to give me my order and refused to refund money ..I tried through app and tried to call district and owner to file complane and ato get a refund to nevr get my money back ..over $75. stolen no food no refund ! do not order through app no] way to know if you will be robbed next read more

Felt unwelcome. First, at least offer a walk-up order desk. "my way" would have been to delete booth ketchup and lettuce from my cheeseburger. Lady behind counter rudely snapped at me to be patient and then muttered something under her breath as she turned her back. Took a while for another lady to come out 4and provide change for cash purchase. This new lady might be manager as she did nothing while the other woman was quite busy with dine in and drive through orders... by herself. Cheeseburger was OK but I would have deleted the mustard. Happened Saturday 9/28 about 12:30 pm at the Diamond location on Heisley Rd. Overall I think they resented my presence and business. read more

This place is horrible. The service on the drive through is slower than any. They wait on one car at a time and won't take your order until they finish giving the food to the next. This takes 15 - 20 minutes just to talk to someone. The workers yell and say they get tired of making the same food over and over again. This place is a miracle it's still open. Go in at your own risk. read more

The food was disgusting and the manager was rude. Why is this place still open!!!!!!! need a negative -10

Lobby service I went to order food I stood at the counter for 5 to 10 minutes nobody acknowledge me but it was poor by people running around back there. So finally I spoke up to get somebody to wait on us and I heard somebody from the back start yelling at me and saying things I told her I said you know you better just watch it or I'm gonna report you cops on you read more

Disgusting, food is always messed up fries are bland and either over or undercooked. Have had fruit flies in my drink and call them they said "what do u want us to do about it worst service everyone is rude and lazy. The place is also filthy no one is ever cleaning read more

Absolutely terrible. Ordered a burger. It was cold. Literally no heat. Also ordered a Dr. Pepper. I was served it and it came with no ice. The drink was lukewarm. I asked for ice bit they closed the windows and walked away. Someone's clearly trying to drive this business underground. It's a shame. read more

The service was awful. I ordered at the kiosk. I waited for a min or so and asked for my cup. I got an eyeroll the other girl started laughing. The pop machine had no ice and the pop was disgusting. Def not gonna ask the workers or tell them because the way they acted about my cups. No pride in their job at all. SMH. read more

Terrible 20 min wait at drive thru. Need exact change. Looks like it is total disrepair. Employees rude. The king must be proud.

I'm shocked this place stays in business. Have gone here a few times to eat in and it's the same thing each time. Lots of people behind the counter but they pretend to no notice you waiting to place an order. Well, last time, after watching the surly attitude of one of the workers finally take the order of the family ahead of us, she just walked into the back and did not come back. After a minute we left and won't be back. read more

I don't even have the words to describe how bad this place is. I have never seen such a dirty restaurant with so many flies. The workers hid from us when we tried to go through the drive-through. We gave them the benefit of the doubt and went in to find two workers emerge from who knows where. While they made our food and we swatted flies, one was literally sliding across the floor on the grease. There was a pile of, I dont even know what substance on the floor. And the other worker spoke loud profanities about how he didn't f'ing care while putting together our sandwiches. We walked out without our food and didn't even ask for our money back. Management must not be any better since they chose to post nasty notes to their employees where patrons can see them. it was absolutely flabergasting. read more

My wife and I have made it a fun game to go to Burger King and see how many things are not available on their menu and how many things they mess up when they give us our food. This was todays comic relief..... We ordered a Bacon King, whopper Jr. a DR. Pepper and a Fanta slush drink. They are out of the Fanta (laugh #1), server tells us that they are out of all flavors except coke slush drink (laugh #2). We get to the window and the server tells me that they are out of Dr. Pepper.... (Really.... Laugh #3). We resolve this by begrudgingly taking a root beer instead. (It would have been nice if they would have told me this before having me pay with my credit card, Laugh #4). It took them forever to make our two sandwiches and cars are backing up behind us. At least 2 cars pull out of line and go around us, while another person has decided to start beeping their horn (Laugh #5). We finally get our food and think the fun is over.... Oh wait. After arriving at our house, I open my Bacon King sandwich and find out it is actually a plain old whopper...not even with cheese! (Laugh #6). This place is so full of comic relief, that I'm not sure if my wife and I can handle the laughter anymore!! Keep up the great work you amazing BK EMPLOYEES!! read more

They lost my online order the first time- so I came in. They screwed up a second time and taped the wrong receipt on the bag. I was charged not once, but twice for the incompetence of the whole team who decided they wanted to talk about the customer loudly int he background: I was polite the second time but the failure the third time is so disappointing, whomever hired the disrespectful and poorly educated people who would rather eat their own food in back and smoke outside than care for the customers, I hope you make get what you give. Crap. If I could post under a star for the cold and missing food he third time I have to deal with your restaurant and the ignorance inside- I would. read more

Th food was great! But it took us 30 or more minutes to get our food and they only had 2 employees staff was good thought. only one cook so food took forever. read more

Horrible! Worst meal I've ever had. Ordered a Whopper with cheese. and the tomatoes were about the size of a pickle slice and a pale pink color. Really, burger king??? I also ordered a dinner size chef salad but saved it for the next day. So, the worst part was I spent the predawn hours in the bathroom with intestinal illness. Even Imodium didn't help. This morning I went to look at the salad and found they gave me a grilled chicken side salad. It was a grilled chicken pattie on top of about a half cup of iceburg lettuce. Ugh...I threw it out. I will never eat at burger king again!!!! I can't believe they're still in business. read more

It's pretty sad when you can't get a standard, off the menu item correct with modifications. Pretzel bacon king is supposed to come on a pretzel bun. There was no pretzel bun on the one I ordered. If you don't have a pretzel bun, tell me and don't take the order, if you have a pretzel bun, make the sandwich how it was ordered. Is it really that difficult? I did try to order a second pretzel bacon king as a double, but they didn't make the leap to take a pretzel bacon king and add a meat patty and cheese to it and charge me for the additions, so I ended up just not ordering it. I guess maybe the conversation with the drive thru person confused the make table person and they forgot how to make the pretzel bacon king with a pretzel bun instead of the standard bun. read more

I was at this location two days ago, they didn't put cheese on my burger. I brought it back thru the drive thru- they asked for the sandwich and it took a long while to get it back. Once returned the bag was ripped, the paper was barely around the cold burger with a bite taken out of it and two cold slices of cheese. These people have no interest in working and are looking forward to collecting unemployment once the store is closed. read more

Your store sucks so bad! I sat in the drive thru so long without a response that I literally thought you were closed and that I made a mistake thinking you were open. Is I drove by I saw that you we're, in fact, open worries th employees waiting at the drive up window. Which is fine seeing as how the last few times I was at Burger King that your service is terrible and I shocked at how piss poor the food has been, like stale buns and cold fries. Too bad because I miss the days where Burger King was actually a treat to have! read more

They never have zesty sauce!!? Slow service and rude workers. I have been here several times an i always get horrible customer service. WILL NEVER GO HERE AGAIN. TERRIBLE! read more

Listen...its the little things that matter. When going through a drive thru you EXPECT napkins and at least ketchup. Nothing and the chicken was sitting there for a while and a little hard. Get it together guys. You just lost a customer. read more

Yeah, it's a burger king. You cant expect much. However, at the leat I would expect to be treated as an adult human being when talked to by another human being. My example started out simple enough. They got my order wrong. No huge deal. I asked for no onion and no mayo on my burger, which happened to be a double whopper. I had ordered through the drive through with my wife because we were pressed for time before a movie started. We started eating in the movie theatre parking lot, and I noticed that my burger had the two things that I asked not to be on it, after the drive thru repeated it back to me "double whopper, no onion no mayo". Again, not a deal breaker. I called and informed them that my burger was wrong. The guy who answered put who I could only assume was his manager, She Satan. She answered the phone and said, "Yeah, you got a problem with your burger?" No hello, nothing. I said,"Yeah I ordered my burger with no mayo and no onion." She said, "I find that hard to believe since our burgers don't come with onion or mayo." Now I am getting a little perturbed. You start off the phone call rudely, then you accuse your customer of lying. I said, "I am looking at it right now, and it has both on my Double Whopper." She said, "Oh, Double Whopper? That isn't a burger. " Get the hell over yourself lady. After that, she was just playing with me. I said, "Nevermond, I am never returning to this place again." If you want to be treated like trash, go to this place. read more

Whopper was cold and sloppily made. Got sick. Health department needs to make a surprise visit.

So BK food is good. But when you watch the guy making the food holding his pants up with one gloved hand and reaching down his pants with the other... then putting some sandwiches together without changing gloves??! That's straight gross and I feel sorry for everyone that ate food made by that young man. 6 sizes smaller pants or a belt would have prevented this SERIOUS health code violation. read more

Don't go to Diamond Center Burger King in Mentor, Ohio! Just got a burnt meal that was old and disgusting and the order was wrong!! The fries were stale as well!! And you people want $15 an hour!?!? You're disgusting!!! And of course, no one answers the phone there or at corporate!!! Had to throw 30 bucks in the garbage!!! read more

Went through the drive through, ordered 3 drinks. 2 Dr. Pepper's and one Coke. Received two drinks at first stop at the second va window. Had to remind the woman working that we had 3 dri is total. When we received our drinks, ALL coke. read more

you never know when they'll be open..one day open, one day closed..website says closed but they have open banners all over!?!!

Food is generally cold. On the off chance you do get fresh food it will be about as tasty as you'd expect burger king to be.

Typical Burger King, I usually only go for breakfast sandwiches if I'm running late to work.

I gave 2 stars instead of the 1 star my experience last night deserved because this has been a good Burger King in the past. I should have been tipped off because my fish sandwiches were delivered way too fast and I usually have to wait while they are cooked. All 3 sandwiches for my husband and myself were totally overcooked and I believe they were not freshly fried but leftover from earlier in the evening. We are pescatarians and this was one of my few treats and few reliefs from thinking up and preparing dinner. There goes that "go to" fast food. read more

Went through drive thru for lunch,received wrong order, called back and I was told to come back at a later time and I would receive the right order free of charge, came back later that day and basically was told the girl that told me that was not a manager and was not able to make that decision, and that they would only meet me half way, i had the receipt, I felt like they didn't even believe me, felt like an idiot and that I was in the wrong.. i will never go back to that location. read more