The customer service went well. They were very helpful and timely. The food was inexpensive but tasty. Dinner for two under $21. The location is near the highway. I went through the driveway so I can't say what it looked inside. The outdoors grounds appeared well manicured ( the lawn). No trash in the parking lot as far as my eyes can see. The speaker was unclear so that is my only complaint too much static. I couldn't hear very well. I didn't know how well she was hearing me. The order luckily was spot on. read more

Steak ’n Shake - The bag and two cups of soft drinks. The meal was eaten before I remembered the picture needed to be taken. - Burgers Near Me - Mentor, Ohio

Steak 'n Shake in general seems to have lost its appeal. . .they USED TO serve burgers that indeed tasted like "steakburgers" (had that retro/beefy "burger stand" flavor) and the toppings were always fresh. What we got this time around was bland burgers with lower quality-tasting beef and wilted lettuce--not to mention the pickles on mine having a very off and extremely sour taste that made them inedible. (I've never met a dill pickle that I didn't like--what happened here, I haven't a clue.) I also don't think the Frisco sauce tasted the same, which was quite disappointing as well. \Aside from that, the "Kiosk" machine required to place your order turned into a fiasco--"press a button too hard, it won't work--press it too lightly, it won't work." In the time it took us to PLACE the order we could easily have told the guy helping us (or someone else working there) what we wanted (there weren't any other customers there at the time, either ) and likely gotten the food cooked and already been on our way, but, well . . . KIOSK it is, there. (Not the guy's fault--clearly it's a corporate policy.) I would love to see Steak 'n Shake revert back to its "steakburger" days . . . offering those well-loved savory cheeseburgers with the garden-fresh toppings, and more personalized service. Kiosks may work well in highly-frequented restaurants during busy times, but for goodness' sake--if a place is virtually empty, maybe a simple "Can I take your order?" would greatly benefit both the customers and the establishment. read more

Was super excited to try because they now use beef tallow to fry. Ordered on the app to pick up a double butter burger with pickles, large fry, root beer and my husband got a barbecue double burger. I opened my burger and all there is are two patties and pickles. No butter, no grilled onions, nothing. Really disappointing. read more

I LOVE steak and shake. First time at this location. Service was prompt BUT got my burger and it seemed all the sauce was put on the top of the bun. Impossible to eat without getting it everywhere. When I was handed my food I said "thank you" to the lady who handed it to me. I did a double take when I didn't hear anything back and noticed she couldn't hear me because she had ear phones in. I don't want anyone to judge steak and shake on this one store but this one isn't good. It takes next to no effort just to not be listening to music and communicate. Also I understand most of the people who work there are probably high school students. Regardless it's a place of business. I won't be spending my money there again because honestly the food didn't reflect the standards of other steak and shakes I've been to. Just a heads up to anyone eating there. I'd love to see this store turned around as I go to menards next door a lot. read more

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Food was amazing and the girl Ashley amazing. When do employees speak so rudely to their manger??? THIS poor girl asked an employee Joey to grab something please and he blatantly told her NO. Was very rude to her. 5 stars for the girl zero for Joey gives you 3 stars. Thank god for name tags read more

The food was good. The service was great. Used to be more special. This chain has kind of gone downhill in the past 5 years. The cook and hostess were great. A read more

i orderd a burger with no ketchup and a chilly when i got them there was ketchup and a black hair inside /they made me another with ketchup at this point i was hungry and ate it [ i should have just left i was sick for about 3 hrs until i finaly hugged the white bowl and threw up 3 times than i started to feel better .i will not eat there again . read more

How the hell do u mess up a simple order a fresco melt and yall gave me the driest plane ass cheeseburger! Yall dnt need to work there if yall cant read orders properly read more

Went to the mentor Steak 'n Shake on 2/8/24 around 530 pm and I was so pleased to see how clean and organized that place is. I used to go to this location when I was younger, I've been going to the willoughby one the past few years and can't believe how downhill that place became. The staff there was horrible, dirty, rude, the place was disgusting. Not surprised it has shut down. So I came to mentor today because I have missed the food so much, and the two women working at the time were so nice and welcoming. The food came out quick , the order was correct, and amazing. I'm so happy this place is still in business. Keep up the good work mentor Steak 'n Shake!! read more

Worst service ever. Waited about 10 mins for our drinks. When I asked our waitress if they still made or could make the veggie melt, she snidely remarked "Oh no, we can't do that." Granted said item was no longer on the menu, is available only in limited locations, blah, blah blah. It's bulls*** in this day and age. (Time to step it up with the menu folks.) They already have all of the ingredients on deck, so technically they still could have made it. Should not have even been an issue. But, no no. There was not even an offer of maybe we can put something together for you, let me ask someone. Nope. Zero f***s given. Totally off-putting in a big way. I guess I expect too much out of people sometimes. My husband and I had no problem getting up and leaving. We went over to Ruby Tuesday's where we were given excellent service and great food. Maybe she should take some notes from them on how it's done! In conclusion, I don't have enough middle fingers for that restaurant. Not surprised that they have such horrible reviews. read more

I am someone who loves steak n shake but this location disappointed me. I ordered food inside and sat down at their restaurant instead of ordering food to go. I ordered the truffle burger which tasted dry and lacked flavor. The fries were yummy but the burger was disappointing. I was surprised at how poorly the burger tasted and would not come back to this location. read more

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Rude as hell for no reason. This was my husbands first time in Ohio and I wanted him to try the shakes. We went to the drive up window and I order my food. When he tries to order his simple combo, the rude wench at the mic kept interrupting his order to ask "so you mean a number --" "Ok so that's a number --" "So you want a -- with just --" When he said clearly which combo he wanted. Mind you, when I ordered she didn't interrupt me or sass me about the number or combo I ordered. Her tone was shit, and the attitude was completely unnecessary. It was so uncomfortable and strangely hostile my husband got upset and didn't even order a shake. We considered just driving off because I didn't feel like giving our money to rude, miserable workers. If working in fast food makes you so angry maybe you shouldn't work in fast food. Not to mention they were everything BUT fast. We definitely sat in line for over 15 minutes. read more

Used to go there all the time when it first opened and loved it especially the breakfasts which nobody seemed to know about. Then over the years it went downhill and usually appears closed. We recently gave it a last try. Ordered on line which I guess was through GRUBHUB..What a ripoff..paid $6+ for just a burger then saw a sign there wher the burger and fries was only $4+!!NEVER AGAIN read more

Been here 3 times each time took forever. 2nd time order was wrong and nobody assists you inside the place. They just look at you.

Finally found a Steak n Shake that is STILL open! Most have closed in the Cleveland area due to Biglari's mismanagement! He needs to get out of Cracker Barrel before he screws that up also! Great waitress, very attentive. Order a single with fries. Just a few minutes and the order was delivered everything was perfect. read more

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Ordered 3 fries- 2 small and one large. They BARELY filled the container. And they were cold. Disappointed for sure.

Update recent. Waitress excellent. Food tasty. Your mileage may vary. Stars to 3 now. Update right up front. My sister and I eat here when I'm visiting her in Ohio. She informed me last night of hair in her salad. Ruined her meal which she couldn't finish. When did restaurants stop using hair nets or head covering? The waiter had bushy hair. Perhaps. Lost two stars, management, if you are watching and care. Don't ruin what was a good thing. End of Update. My favorite Steak 'n Shake when I am in northern Ohio. This is a good location. Steak 'n Shake is my all time favorite restaurant since my first discovery in 1969 in Florida. I have been to many locations, most decent enough. The grill kitchen is in plain view. Is that what they mean by their slogan, "In sight, it must be right"? Not everyone likes shoe-string French fries so that's not a criticism, just a lack of preference for some. The menu has grown over the decades whilst maintaining a hold on legacy items like the soda fountain milkshakes, steakburger cuts of meat, shoestring fries, hot fudge sundae, the Chili pasta dishes. There's more to explore if I can ever break away from my favorites. And, Steak 'n Shakes are not pricey. I read Dave Letterman lists Steak n Shake as his favorite being from the Indiana/Illinois area where this all got started IN THE 30s by Gus Belt! read more

Had some of the worst service in my life by far. Ordered very simple meals for three with no special requests and one milkshake. After 45 minutes, no food or milkshake and no stop by for refills. Not sure if it was because we are a gay couple with different race children or just complete incompetence but the other guests who came in at the same time were served, fed, and were checking out by the time we left - completely unacceptable. Asked to speak to a manager and was given excuses as to why her staff couldn't handle two burgers and a grilled cheese. Will be calling corporate. read more

Not worth your money or time. Place was filthy- tables not wiped off, full garbage cans, bathrooms disgusting. Order was wrong...for both myself and my fiancée. This place will soon be another restaurant casualty in Mentor. read more

Kind of different since all the downsizing they did a few years ago with vivid. But the burgers and shakes are still great. Food came out quick. Staff was professional. read more

One of the WORST experiences I have had. On 11/25/2016, When we got there, it took ten minutes to be seated. Then we're told that it would be a 10 minute wait for food because they were really busy. Well, ok, but there were only 2 other tables with people at them. The rest of the tables were covered in dishes. Not a single other table was cleaned. Then a few others came in and we're told the same thing. Then a couple came into the restaurant and waited for about 20 minutes before being sat. Then they were say at a filthy table and when they complained, were told to leave and they called the cops on the couple. We never received our food after a 45 minute wait, so we just left. Absolutely terrible service, don't waste your time, regardless of how hungry you are and how late it may be. read more

Decent food but seems like it takes awhile to go though the drive through even with small orders shakes and tenders are good that my go too if I eat here read more

Came here after a baseball game. Purposely ordered online so my food would be done after the game with a very hungry 1 year old. Got there 20 minutes later to pick up, only to be told he hadn't even started to cook my food yet. And I cant leave because I already prepaid. This place sucks. GIVE ME MY MONEY BACK!!! read more

I frequented here when I worked nearby. .. it was good then here's what you need to know now... #1 CHECK your order! They will mess something up. It is almost a given now that something is wrong with your order. #2 if you have a to go with "add ons" like cheese fries... the cheese is not in the bag... and whatever you added on isn't there either... #3 If your server spends more than 2 minutes talkung to a table that is not yours, you are NOT going to have your order be right. .. I used to go here almost 4 times a week because of my proximity to my job but there is almost no chance of me spending money for things I don't get... read more

Been twice and both times my family has had to wait at least 30 minutes for the food to come out. We were trying to grab a quick bite before a movie and had to end up inhaling our food to get there before the movie started. Only reason we tried it again was because we thought it might have just been an off day, but no the second trip was more of the same. We won't be back for a third trip. read more

I know this is not a 5 star restaurant but we had the most disgusting experience at this restaurant last night. We stopped for a late meal at about 9:00 o'clock. All seemed fine the waitress was friendly at dressed neatly. However, when we finished, my wife was appalled at the sight of the man cooking the burgers. Is clothing was dirty and disheveled but the most discussing sight was his bare ass in full view. His pants were falling down and his ass was only covered by his untucked shirt except when he stretched or bent over. I guess he didn't have the dignity or self respect to wear underwear. When I paid the bill at the register, I told the hostess that he should pull up his pants. At that time I had a full view of the food prep crew and it was a total complement of a real freak show. To say the least we will never go back. read more

I love the food - love the prices - ! I just find it disconcerting when three older waitresses sit and gossip instead of tending to customers. No drink refills - no "how is your burger?" no - hey ya want a shake for dessert? Just amazing good ole American food - poorly served! read more

Think of a cliche that describes poor service. Now soperimpose over that image the steak and shake logo. I walked out of an empty Steak and Shake before ordering. It took 12 minutes to be seated in an empty retaurant. I don't want them to close, though, tbh, I wouldn't wish those seevers on other managers. Steer clear of this one. It's one star because I can't set it to 0. read more

Steak ’n Shake - This place was too busy for me to get seated and a drink order in 10 minutes - Burgers Near Me - Mentor, Ohio

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Haven't always had the best experiences here. My friend found a spider in her food after waiting 40 minutes for chicken tenders and fries. The service is always very slow but the food is pretty decent. The shakes are good and the prices aren't bad I just wish they would up their service game a little bit! read more

Same ol Steak N Shake, burger was goo and shke was good. Nothing to blow my hair back. Oh, Wait! My sister ordered a Garlic Cheeseburger, that is something I would get if I have a chance to go back to Steak N Shake. Typical irritated waitstaff, typical sticky floors, typical dirty bathrooms. read more

Steak ’n Shake - Burgers Near Me - Mentor, Ohio

Best place if you want to sit in a fast food line for 30 minutes. No customer service and the food is something of a three in the morning deal when Taco Bell is closed. read more

This place is ok, the people coming out don't look satisfied and the workers look like they stay up 24/7.

I don't know if people didn't show up tonight or what but this place is a train wreck! There is about twelve people waiting to sit down There are nine filthy tables that have been sitting there for a long time We waited about an hour and still didn't get our food We just left. Very disappointing read more

Absolutely the worst drive thru in mankind! Avoid at all costs at Any time. no matter what time you get here you will have to wait and then they have you move up to wait and they bring the sandwich out. read more

Come here if you always want to wait for your food for 30 + minutes in the drive through every single time no matter the time of the day

Terrible service, long wait times. I'm not even going to bother spending the gift card I have because it's not worth it.

My fiancé and I can here tonight to have dinner after getting off of work. We had a male waiter named Adam. He barely spoke and had no customer service skills what so ever. He just slammed our drinks on the table and walked off. Our food was good. Normally we get great service here. My fiancé said thank you to him and he stormed off and didn't say anything to him. I guess we will be going to Ashtabula or willoughby next time. read more

Despite being short staffed , due to Covid repercussions, We were very pleased with our service that we received! The manager, Shannon, greeted us pleasantly and was very helpful and courteous! read more

This place is a mess! Waited 20 minutes. Food was cold they simply forgot it. Messed up the order on all accounts m. Will never be back

Burger was excellent however I was looking forward to the seasoned fries and was disappointed by the dusting in my plate. Service was wonderful and our waitress went above and beyond to assist our table! Thank you, Sara! read more

Steak ’n Shake - View this photo BEFORE ordering the seasoned fries... - Burgers Near Me - Mentor, Ohio