NO STARS!!! All my damn food was cold. This shit is crazy. Y'all are stealing from your customers. Make the food fresh. Will never go back. Close the store, if you can't do the right thing for you the customers. read more

Burger King - My order that was old and cold!! - Burgers Near Me - New Castle, Delaware

I ordered a chicken sandwich, it came drowned in mayo and the cheese was not even melted.

Still Great Service and a clean and inviting dining room. However, this is my second visit where after eating my meal, when I went to my app to redeem my points, I was informed that my transaction ID had already been redeemed. What's up with that? read more

See all

I ordered a double whopper with cheese. And there was no cheese on it. The cashier was really nice and hardworking. But this is not the first time my food was messed up from here. read more

Burger King - Double Whopper - Burgers Near Me - New Castle, Delaware

See all

Service here was terrible after having to wait in the drive thru for a long time. Mind you I was the only car. I assumed I'd be getting hot food since I had to wait but my food was very cold. Employees were standing around talking. read more

Food is ok it's fast food. But the place is dirty and the tables are not clean. Women's bathroom was out of service. Workers were not nice. Burger King food was good and cold. We won't be eating here again. read more

You get what you pay for people. Burger King isn't ever consistent. Chicken tenders shouldn't be that small read more

Burger King - This is supposed to be a chicken tender. - Burgers Near Me - New Castle, Delaware

Well I'm back, next victim is Burger King!!!!! I walk in this Burger King and the line inside was a least 8-10 people deep, and the young lady that was on the register didn't have a clue what she was doing and one of the managers his name is CHRIS!!!! he brings shame to all the men and women who are named Chris including myself, because he was on drive thru with another girl (she was as slow as watching paint dry and 2 more people got on line so were talking 12 including me. While the line was moving at a glaciers place Chris the mgr. was still on drive thru and he saw how many people was on line and REFUSED to get on a register to help this girl that was drowning. What happen to CUSTOMER SERVICE and doing what needs to be done to knock down the line, I guess he was sleep during that piece of tutorial. No grade score today because this place SUCKS!!!! That's All...... read more

Well this burger king was always reliable, always making that whopper that was a tall sandwich with all of the toppings. So I tried it. The impossible whopper. Its impossible alright, impossible to stay on the menu. The meat was like fried bologna with liquid smoke added to it. This is their premiere sandwich. Always looking for a meatless alternative but this sandwich was meagerly build and looked as though it had a ring on the outside like it was sliced off of a tube of whatever. Burger king, keep making the regular whopper. And when you know it gonna be busy, staff more people in your restaurant. read more

Burger King - Impossible whopper, likely passible. - Burgers Near Me - New Castle, Delaware

I came here for lunch and like always the drive thru was pretty empty. I took that as a good sign and proceeded to the line. When I get to the line to order of course no one answers me. I say "hello" a few times and then drive forward. I thought I could just order at the window instead. Bad idea on my part party people. I moved up and behold 3 cars in front of me. I kid you not 20 minutes go by and the car at the second window is still standing there. My frustration is growing by that point. I had an emergency and couldn't even place an order at the window and so I was stuck in that slow line. I called the Burger King yes I sure did. And I first a young person informed me they had a situation going on. I asked to speak with a manager (call me a Karen idc). The manager Sean or Shawn not sure how he's spelling his name but he wasn't helpful and was condescending to say the least. I informed him about my situation and he said the line was moving and they had something going on. I informed him if someone's order is going to take longer could they possibly ask that customer to park. Like the NORMAL thing to do. He kept saying the same thing and wasn't offering any kind of solution to solve the problem and was sarcastic about everything. I'm sure he didn't care and I guess he didn't agree with me. His words that sent me were "obviously people come to Burger King if there's a line. You can google corporates number." And guess what I did?! Googled corporates number and took a vow to never go to BK again. Life's too short to get treated like that for no reason. I'm awaiting for corporate to contact me back. Idc idc idc avoid this place I would say. read more

This Burger King is in its own lot at the corner of southbound US-13 and westbound Route 273. Parking was adequate, although I'm not sure how it is when the place is busy. The restrooms and dining area were clean, as far as I could tell. I had a few issues with this particular Burger King though. Firstly, they don't give courtesy cups for water, even if you're buying food. If I don't want the soda, it seems like such a waste to buy bottled water when I could've gotten water from the water spigot at the soda fountain. Secondly, there were no condiment packets in the dining area other than salt and pepper. Seems like management has gone to some lengths to prevent people from helping themselves to complimentary amenities, which is fine if they want to minimize loss, but it also means that I probably won't be back. read more

I don't want to do 1 star because I've been here several times for breakfast when I'm hungry and it's one of the only places I can get breakfast BEFORE 7 a.m. on my way to work. I was able to leave 10-15 mins early this morning to stop there and I was completely ignored and my time wasted . It was about 6:40 am (I've come here at this time plenty of times before) I sat at the window patiently for atleast 3-4 mins until a car pulled up behind me .. so I went to the window thinking maybe it was a technical issue . Usually My order is immediately taken , the man who is usually there in morning is always great (didn't get his name, but middle aged white male, appeared to be a manager possibly but I'm not sure) , so I'm guessing he was off today . I know a lot of places have staffing issues right now , so I thought maybe no one was there due to staffing issue - but there was, I guess they decided they're not ready to open yet . Sat at the window for another few minutes waiting her to notice the car at the window - but I guess she could not see it or hear my horn .. I find it hard to believe they didn't know I was there. I know there is a sound that lets people know someone's at order screen . A simple sign or even telling me they can't open would've been suffice - disappointing but suffice . But I felt completely ignored and like I said I don't think there's anyway they didn't notice my suv or the big truck behind me who basically did everything I did . I really hope this was a one time thing. read more

I ordered a whopper with cheese meal and an order of small onion rings. When I parked my car to eat I noticed I was missing my fries, I got out of my car to go inside to let them know the door was locked so I knocked and one of the workers looked up and did nothing then another worker looked at me and made a motion with his hands to tell me drive thru only. I had to get back in the drive thru to get my fries. read more

Both the website and the hours on their door say the drive thru closes at Midnight. I arrived at 10:30pm, lights still on. Sat in the drive thru waiting for about a minute. I decided to drive to the window and was then told they were closed. If youre cloaing early, at least make sure people are aware of the fact! Edit; Passed by them again after stopping somewhere else, and they were in fact open. Either I was lied to, or someone came behind me and kicked up a fuss. Either way, very pure service. Not even worth one service read more

A fine example of a clean, well managed Burger King. I simply stopped in to use the facilities but was overwhelmed by the cleanliness and, of course, felt obligated to purchase something. What I bought was simple but nicely done. Thanks BK! read more

Have been waiting here no lie for 30 minutes trying to get a medium fries. Don't waste your time.

Expect a wait for "fast food". Literally waited 35 minutes to get two burgers. And I was third in line when I ordered my food. These workers have no clue. read more

Took forever to give order in drive thru and receive order. No straws were given to us with our sodas. Maybe because the gentleman at the window was too distracted by the wireless earbuds he had in while he was working. What's the point of wearing a mask when it doesn't cover the nose and mouth. And really didn't appreciate half of his buttocks sticking out of his halfway pulled up pants. Disgusting!!! read more

Really can't figure out why this place is always so empty?? McDonald's is next door which doesn't help any and I've never really liked there fries but flame broiled burgers, really well made chicken sandwiches and a great desert selection leaves me scratching my head. Why they aren't more busy??? A few very true things. 9 out 10 times when I was in the drive thru at McDonald's the food I received was either wrong, cold, fries un salted or time spent in line took over 40 minutes. I've never waited more then 5-6 minutes at BK's drive thru and the food is always hot, fresh and correctly seasoned. Every time McDonald's gets something right they take it away? No more cherry pies, the MDX/California burger is gone. McRib comes and goes. The only bad thing I can say about burger king is this... I go there for the double wopper. But got to McDonald's for there fries and dollar sodas. If BK made better fries theyed have me for life!!!! read more

From the time I paid for my order to the time I got it was 11 minutes. They kept pumping out food at a snails pace, but no one was sending it to the customers. So it kept piling up. I have sat here and watched people wait for 15 minutes to get their food. No one seems to care about customer service here. read more

Don't get the oatmeal. Its sugary milk w little oatmeal. Damn should of checked it before I left with it to go. Ugh!!!!

ABSOLUTELY THE WORST ONE IVE EVER BEEN TO!!! Service is HORRENDOUS, management is worse and the bathrooms are disgusting!!! The dining room is filthy, the parking lot has trash everywhere and the order is never right! This place needs to be shut down!!! read more

Great food but the night shift workers were horrible. The drive thru worker had an attitude and rushed me. Then when I got to the window I was told my food wasn't ready. Workers were very ill prepared. read more