The Manager Miguel is disrespectful and treats their employees wrong and talks down to them, the food is ok its just the atmosphere and the employees. read more

Burger King - No photos made me include one - Fast Food Near Me - Plano, Illinois

No complaints about the food. The employees and service deserve less than one star, that's my opinion. We stood at an empty counter for almost 10 minutes without ANY employee looking at us or acknowledging our presence. We were ghosts to them. Such disrespect is reprehensible. We got fed up and went next door to Culvers where we were welcomed just walking in the door. This Burger King needs a major managerial and employee overhaul. Never, ever, ever coming here again and will encourage friends, relatives and neighbors to avoid this joint also. In summary... good food... disrespectful, rude, incompetent employees. read more

BEWARE!!! To an other customers using a debit/credit at the Burger King Drive-Thru in Plano, Illinois..today 2/15/2025 at approximately 1:30pm my sister and I had just placed our order in the Drive-Thru. When we got to the first window to pay for our food, the lady at the window took my debit card and closed the window. After what seemed like forever but was probably 30 seconds I realized I was still waiting to receive my debit card back. That's when I noticed that the lady who took my debit card had her back turned to me and I could see she was doing something on her cellphone. While I was watching her (with her back still turned away from me) she turned around with her cellphone in one hand and my debit card in the other. When I asked her what she was doing with her back turned away from me while holding her cellphone and MY DEBIT CARD, she nervously said she was just returning a text to her boyfriend. I told her how uncomfortable I was feeling with what had just transpired and how inappropriate it was. She produced her phone with a screen opened to show me that she was just reading or responding to a text (I never did get a straight answer as to which she was doing). Anyways, as I pulled away from the Burger King in Plano with our food did I start playing possible scenarios out in my head as to what this employee might have been doing with her back turned away from us while holding my debit card in one hand and her cellphone in the other. I frantically called my husband told him what had transpired and he said to immediately put ahold on my debit card and go inform the manager as to what had happened. By the time he told me to go into the restaurant and talk to the manager my sister and I were at our next destination. So when I got home I decided that it might still be worth calling the manager at the Plano Burger King and let him or her know about the situation that had transpired. Well, when someone answered the phone I asked to speak to a manager. He informed me that he was the manager and asked what I needed. I proceeded to ask him his name, he refused to give it to me until I stated the reason for my call. So after I explained what had happened between myself and one of his employees did he reveal that he couldn't help me that I would need to call back on Monday or Tuesday next week and speak with the Store Manager, Lucy and/or the District Manager, Maria. It was only after all this transpired that he gave me his name which was Miguel. I asked him if there was any other phone number I could call to speak with someone or if there was someone else of authority that was going to be coming into the restaurant before Monday or Tuesday? My questions were met with a very snarky No! and that there was nothing else he could do, AND as he said before I could try calling back Monday or Tuesday of next week. He didn't take my name, phone number, nothing. Now my only option is to cancel mine and my husband's debit cards just to be safe. But then we're without a way to access our money in the bank unless we want to go to the ATM and pull out cash or use a credit card until our debit cards can be replaced via the mail. So, my only advice to anyone that is handing another person your debit card as a form of payment is to watch it VERY closely. (Especially at the above establishment.) Oh and if you were expecting to have a problem resolved at the Burger King in Plano on the weekend, forget it, because Miguel can't do anything. You'll have to wait till Monday or Tuesday of the next week. read more

We just went through the drive through around 6pm on a Friday evening. Our order was served by hot, quick, and the gentleman that served us was so friendly. This is hard to come by these days so very much appreciate! read more

I ordered a kids meal with fries and there was one single fry in the kiddie bag. They were also out of a lot of stuff I tried ordering tacos and a shake and the lady stated they were all out. They also put cheese on my Whopper when I asked for no cheese. read more

its dirty they don't clean the soda machines they don't clean anything, it stinks like pee it's just a overall dirty environment and I wouldnt bring my kids here ever again. read more

The customer service here is terrible. The guy at the window didn't greet me or say anything at all. My burger was cold. I live a few minutes away. My food shouldn't of been cold. I came to the drive thru at 3:17pm. I don't think I'll be back here. Please have your employees trained in customer service. read more

Yes it is comical to write a review about BK. But I gotta say...... WTF! The service here has always been not just bad, but shockingly bad! We live two minutes away and have vowed to never go here again, ever! Even when we are the only people in the place it still takes 10 minutes and they get it wrong. read more

Pulled up to the drive through and was met with a quite rude employee. Was ordering my food and asked for a Large water and he proceeded to talk to me like I was stupid. He said "so do you want a CUP or BOTTLE of water" in a very rude tone. I didn't even know they had bottles of water. At least McDonald's knows what I mean when I say a "large water". Horrible customer service. read more

Don't know what all the hub bub is about. We went during lunch time and dined in and our food was well cooked and came fast. The staff was super polite and the place was very clean. read more

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I wish there was a 0 star rating honestly. I spent 25$ in there on food for my family and they can't even give me food. They put out food in to go bags and gave it to someone else. Then they were fighting about it in front of us. Then they were actually gonna give us the food back from the person they gave it to after they helped him bring it out to his car. I don't understand why it's so hard to get food and give it to someone the right way. Why the hell would I want the food from someone else's car. They didn't offer to make it fresh or give it to us for free. I made a scene and got my money back and got the hell out of there. They just did construction on it and fixed it. It's worse than before. There's 20 people working and nothing is getting done. read more

Food took forever. When we finally got it they were missing something in our order. This Happened to the three other customers here. Took them 10 minutes to place our order. They had half a dozen workers in the back. read more

First of all the service ain't good, the manager started arguing with us, like dude chill, you could tell that he wasn't having it and there was a 2 for 10 deal and he didn't even put it in and he got mad when we were like could you put it in when we pulled up to the window. He was like "I can't put it in, it's too late" and we asked if the manager could come and change it and he was like " I am the manager", overall I was pretty sus about the whole thing. read more

Absolute complete dumbasses work here. The food was crap, took over 15 minutes to get and was wrong........

Where to begin..check the heat lamp because the food is always cold. Why do you always forget at least one order of fries. By far it has to be the worst Burger King ever. The one star was because that's the least I could give you. But hey, the ice was good! read more

The customer service here is terrible when I got my value fries that had no value for my value fries I got 10 fries now was I mad hell yea also they forgot to give my family a 5th sandwich then when we were half way home we just noticed that we were missing it TO BURGER KING thank you for wasting my gas read more

I only come to this BK because my kids like to play in the play area. This time like usually the service was inadequate at best. The service is very slow. It took about 10 minutes to get two kids meals and my chicken strip meal. There was only 1 family of 4 in line in front of me and my kids. My meal was supposed to be the new buffalo chicken strips, but I got the plain ones instead and they came with no sauce. I was never asked if I wanted any. The ketchup dispenser was out of ketchup. Bu all of this is what I've come to expect from this BK. If it wasn't for the kids I'd never come back to this BK. read more

They can NEVER get my veggie whopper right. They serve a veggie patty, which thank you BK for supporting non meat eaters...BUT, this restaurant is terrible. A veggie whopper is a veggie patty substitute for meat patty. Just a whopper with no meat and put that veggie patty in the middle. Sounds simple right? I have tried so many different ways to explain my order but drive away with a veggie burger which is on their menu including the regular nasty hard bun every time. Spoke with a manager and it took me 10 minutes to explain because he was confused. I just basically want a whopper including the bun which is essential, with a veggie patty. Why is this so hard? If your going to sell veggie patties, make it my way please. I do spend more for them! I want a veggie whopper with the whopper bun and all the toppings.. simple. read more

OUTSTANDING CUSTOMER SERVICE UNDER NEW MANAGEMENT .. i have zero complains with that regard . Food is fresh, customers service friendly . The only serious COMPLAIN could be this - no access-ability for people with disabilities ... if you are on the wheelchair or senior you may have problem to open doors and visit restroom . I hope Burger King will afford to make a change and bounce back to 21 century where doors are open by push of the button . read more

I had the worst experience ever today at our local burger king. We walked in and the floor was disgusting. Dirt everywhere. Looked like they haven't mopped it in over a week. Food was not as fast as it should have been and the manager is not friendly AT ALL. I worked there about 5 years ago, and I was very disappointed at how much it has gone down hill. We ordered a plain cheeseburger for my son, and I got it and it had everything on it. We went in the kids area to sit down and the table was filthy and there were ANTS crawling in the windowsill! I really hope someone does something about this.... read more

The service at this Burger King has improved by a landslide since the new guy started managing the place. Finally, their food is comparable to other Burger King's that I have visited, and I don't think they have messed up my order once since he started running the joint. All together the customer service there has improved as well. I go there just about everyday for ice cream for my kids, and sometimes we stop in for the play place and a kids meal. Just recently I did have a bad experience with a girl named Lorena there. We went through the drive thru and literally only ordered two ice cream cones. Probably the easiest order in the world, so you'd think the customer service would be excellent. Nope. At the speaker she asked for my order and after I gave it to her she told me my price with a serious amount of attitude. I figured it was just a miscommunication, as I know this happens a lot in the drive thru because you can't actually see expressions. Well when my wife pulled to the window the girl handed one ice cream cone out without a word. She took my wifes money, and another woman handed out the other cone and closed the window. A minute later the girl handed my wife her change and gave my wife what I would have to say would probably the dirtiest look I have ever seen, and without saying a word closed the window. Honestly, this place has really improved all around. But they do need stop employing childish girls that literally treat their customers like high school competition. I can honestly say if I see this Lorena girl working there again, I will bypass BK and go down the street to McDonalds for the ice cream cone. read more