I was looking for a new eye doctor and called for an appointment. It was an emergency situation…read more When I chose '1' to make the appointment, I heard a beep and the call ended. Tried again and the same thing. Then I got a text saying they couldn't answer the phone and to let them know via text what I needed. I sent a detailed message and asked if they could help. No response. Not even a 'sorry, we can't help' or 'our first available appointment is in two weeks,' or, 'We're not accepting new patients.' Worst way to treat prospective customers, starting with not even answering the phone.

Aqsa was so kind when doing my testing! I felt very comfortable and the entire contacts process was…read moreseamless! Dr. Armstrong was very nice and was extremely informative. Thank You!

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

I forget the persons name, but had a great person help me select the right style of frames for me…read more 6 months later I feel good about what she picked. I ended up messing up one of the arms(part going over ear) and brought it in. They fixed it free of charge. Good vibes. Good people

My goodness where to start. The store was a wreck. Lots of employees but only a few working.read more

This morning I went in to get my glasses fixed after one of the lenses fell out and the service I…read morereceived was great. The lady working there was extremely helpful, and fixed my glasses very quickly. Better yet, she fixed them for free! I would definitely go back again if i had any other issues. Thank you for your help!

The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

Great selection of frames, lenses that work, friendly employees. Only problem. They're a little…read morehard to find.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

I went to Chitticks Eyewear after having cataract surgeries…read more Melissa was very helpful and patient with me during frame choosing process. They have a wonderful selection of frames. When I picked them up on Monday 9/29, the young lady at the desk was so helpful and pleasant.

Expensive 3000 dollars out of pocket one eye June 2026 Had surgery corrective lens installed to fix…read moreseeing far away, with cataract removal. Insurance did not cover corrective lens. Lens is cloudy told 80 percent of people get this very common. Maybe should have mentioned that in the beginning, laser only way to fix it. Its been only 4 weeks.. If doing this fix, this time, its billed to health insurance this time. Also another copay no warranty with cloudiness only been 4 weeks. I would never recommend this to anyone or do again. No warranty No help on this no way again.

Dr. Wilson was kind, patient and thorough. She explained things clearly and was very positive. I…read morerecommend this practice!

Dr. Bennett was very professional and courteous. Very quick and…read moreand complete. I would highly recommend.

I came in yesterday at 10 o'clock in the morning 10 2726 and Brandy was extremely rude to me and…read moretold me she did not want to help me. Told me to go see the optometrist. I nearly didn't even bother doing that. I refuse to buy glasses from the retail side. The optometrist was wonderful, but Brandy needs to be let go or severely reprimanded for her behavior in front of other customers. Spoke with the manager today who offered no explanation or apology. She was just as unprofessional as Brandy.

DON'T purchase the protective coating!! 3rd set of lenses all within 10 months and last set were…read moresupposed to have no coating .. wrong .. these did. 3 times within 2 months they become cloudy to look through. I only use their cleaner and cloth and still end up with what they call scratched surface. I will never use eyemart express again.

I was in and out in less than 20 minutes, I was just hustled through…read more The doctor didn't even bother to log into the computer to see that I was a new patient, came in the room and said, "so how're the eyes?" ... "oh, you're new! I'm doctor ..." Hustled through the exam, then sat at a desk with a lady who I'm sure is very sweet that didn't want to be there on a Saturday, so I just asked for a printout of my Rx, and had to wait for the doctor to go back to my record to close it (but he was already with another patient) so she could print it. I work in healthcare. I know what good care looks like, and this is not it. If you have EyeMed, go somewhere else.

The staff is super friendly, but something has happened to the quality of the lenses they use. My…read moreglasses have caused me issues since the day I got them. I don't have a back up pair, which made it difficult to resolve the issue, as they couldn't be sent back. But they would have been the exact same quality, even if I could: scratch SUPER easily & the lenses are just wonky. It is difficult to put into words, but I just don't see well from them. They never seem to come clean, and there are weird markings in the lenses. The coating is cheap. And the glasses were $450 even with insurance. The nice staff isn't enough to get me back there with this quality. It has changed in the last few years, even though they claim it hasn't. Giving two stars for the quality of product, not the staff.

I saw Dr. Crockett with her wonderful team who did my Lasik procedure. She has decades of…read moreexperience and is also involved in teaching other doctors. Everything was communicated clearly. They were able to get me scheduled in quickly. She has a whole team of ladies who are great at what they do. One even held my hand during the procedure. Lasik was simple and fantastic! I did price compare with other places. The price is reasonable at about $2000 an eye after the EyeMed discount.

I've been coming here for 8 years. They're extremely professional, kind, friendly, and informative…read more The place is high class. The best of the best throughout. The prices are high, but the service is top notch.