Thank you to the gentlemen that came out today for the house duct cleaning. They are always informative and courteous! Well done!

We recently moved to Milwaukee into an older home. We decided that one of the first things we should do is replace the furnaces. After looking at the budget a bit, we decided that we might as well get central air as well. The house we purchased was a duplex but we decided that we wanted to convert it to a single family home. After being told by several different installers that our best bet would be to still maintain two units, we opted to use Burkhardt for the installation. I had read good reviews about the equipment and when Doug came out, he was professional and courteous. We liked some of the features that the Bryant had and the warranty seems pretty decent. We opted for the top of the line because, since this house as a lot of wood and we like our old antiques, the added benefits of the humidity control seemed worth it to us. The only caveat? We had just installed two Nest Thermostats in the house (if you have not used one of these, I highly recommend them!), and I was told that they were not 100% compatible with the systems we were purchasing in that they would not have the ability to handle the humidity controls. No problem, I was told, as the thermostats that we would be getting "make the Nest look like a cheap Honeywell Thermostat" (More on this in a minute). He also was able to work with a timeline in which we were comfortable. So far so good. The crew came out, did the work and did a decent job. There was one person by the name of Curt who seemed to really know his stuff. However, I have to say that I was not impressed (nor was my wife) with the professionalism of the rest of the crew. Every other word was a four letter word - and we have children. Poor language is not something that offends me, per se, but I do find it unprofessional. You all can be the judge of whether or not it bothers you. Once the a/c and furnace was installed we were THEN told that the a/c would do no good on the top floor because there was no return. It was explained to me that there was no way they could have known ahead of time. I sort of get it. I do programing and when I have to go into something someone else did, there are things that I may not see until I am knee-deep. My frustration on this, though, is that they didn't see it but *I* still had to pay for it. Secondly, while the thermostat they provide is nice, it is definitely NOT a Nest. Yes, it is controllable remotely, which is a nice feature. But two features of the Nest that I like are that 1) it is a learning thermostat, so it learns your patterns and creates a schedule accordingly (this can be over-ridden) and 2) It emails you a monthly energy report so you can actually break down when you're using the most energy and perhaps take steps to cut back, if needed. Another nice feature is that it takes into consideration the outside temperature so that it knows how long it will take to bring the inside to the optimum temperature per your schedule. While the Bryant system shows the outside temp, I am not convinced that it takes it into consideration when it comes to scheduling. Anyway, back to the return. Since *I* was at the point of no return (pun fully intended), I asked for a quote. I never heard back. I had to call them and I was told "sorry we didn't get back to you, we got really busy." This was well over 2 weeks after they were done. They finally did come back and put in the return (another $500). Next year, we plan to finish the attic. We would not say that Burkhardt is out of the running for doing the work, but I will certainly be doing a bit more homework before we make a decision. Also, to be fair, they have been diligent about getting us our rebates and information regarding the tax credits and I do think that my rating would be higher if I didn't feel a bit deceived on the thermostat thing (once again, if you haven't had a Nest, you'll probably love this thermostat), and had to deal with the return and delays caused by the need for it. I can get over the added expense. UPDATE: As a response to Doug: Thank you Doug for the response. I was not aware that you performed the additional work at cost. I guess it never came up in the conversation. Also, I did understand why we needed to get the thermostat, I just might recommend not using "makes the Nest look like an old Honeywell" as a sales point, because it doesn't. It's just the right thermostat for that particular system in order to get 100% of the system's functionality. read more

We have been using Burkhardt Heating & Air Conditioning for nearly 10 years now for our servicing needs. We were especially grateful for their prompt response during the polar vortex weather here in Wisconsin when our furnace broke down in -20 degree temperatures. Kurt, our wonderful service professional, was here within an hour of our call for service. An hour or 2 later Doug was here to go over our new furnace needs. Less than 24 hours later Jake and Tony were here to install our new furnace. We will continue to use Burkhardt Heating & Air Conditioning for all of our service needs. read more

The owner of this place, Doug, is a real piece of work. Long story short, he was supposed to replace an air conditioner a few days before a holiday. I booked the replacement myself with the secretary. The day of, they were a no show, and I ended up on the phone with Doug, the owner. He proceeded to tell me it was never booked that day, and they were going to replace it after the holiday. The guy was surprisingly rude, abrasive, and unprofessional to say the least. This guy doesn't deserve your business just because he's a nasty guy. His techs were nice and knowledgeable though. I personally think, because I booked the replacement as a tenant, he could get away with changing the date. I booked it, then had him confirm with the owner for payment. I had given them the business only because they could do it before the holiday. I felt that changing the appointment made his life easier and/or he didn't have to pay an employee overtime on or near the Fourth of July. We spent the entire holiday weekend in a 80 degree house. This guys a real lowlife! AVOID! RESPONSE TO OWNER: When the Brown Deer police officer called my son, he played the officer a recording of the owner, Doug, threatening him and asking him to meet at the park right next to the police station. Doug, being the low I.Q. type individual he is, actually thought my son would go meet him at this park. We laughed our butts off because my son new immediately he was trying to set up some childish trap for him. Nonetheless he played the tape for the officer proving the owner had a credibility issue. This gives you an idea of the type of individuual he is. read more

Would give 0 stars if I could. Came to our house to give a furnace/AC tune up and next morning water was spilling out of condensate pump next morning, called and they came back to our house and told us pump was broke but we didn't need one and just re routed the hose into floor drain but charged us $158. Called to discuss charge. The person who came on phone, (think it was Ben but he didn't identify himself) made me repeat the whole story I just gave to receptionist. Guy kept going in circles and was very evasive, saying I was accusing his technician of sabotaging my furnace. What??? Never said anything remotely like that but this guy must have a lot of experience defending his technicians to irate customers because he had it down pat. Anyway, horrible experience with them. Will not use them again or recommend them to anyone. If owner is Ben he is an idiot and has no phone manners. Major rip off. Beware and use another heating company. read more

The staff at Burkhardt was welcoming and friendly during every interaction that I had with them while fixing an old furnace to installing a new furnace this winter. They were willing to come out during one of the snowiest and coldest weeks of the year to help us out! read more

Called them earlier this week because the humidifier attached to my furnace was leaking water. Burkhardt installed the unit back in 2015 with the previous home owner who purchased a 10 year service contract for the furnace. They claim that there is no service contract on file. I emailed them a copy of the service contract and no response from them. What a scam! read more

We have been using Burkhardt for the past 14 years. We are getting a new furnace and are very happy with the pricing and quality that they are delivering. We have always had excellent service and prompt repairs with fair pricing. I'd recommend Burkhardt to anyone who wants to work with good HVAC contractor, who you can count on when you need them. Even when we've run into some small problems with our furnace, they honored the guarantee, told us the truth and made things right. read more

The equipment we had in our house was old, it finally gave out over memorial day weekend. I called in a few companies, Burkhart one of them, to give me some quotes. Burkhart came out quickly and gave me a fair estimate after I spoke to them about my specific needs. I told them upfront I would still be receiving a few quotes, they stated that is perfectly acceptable but no one will beat our price and our turn around time for install, they were right. I scheduled the install and the crew showed up right on time. The crew quickly took out my old equipment and started working on installing the new a/c and furnace. The entire job took about 6-7 hours. The overall appearance of the install was good. The install crew and the office crew are friendly and nice. The reason why I did not give five stars is for a few reasons. First, my initial estimate was just written on scratch paper and I had to call for a real, professional-looking written quote. Second, the install crew did not do a decent job with cleaning up after the job, there were debris and screws left in my basement and in my driveway. After the install, I did not receive a receipt or any documentation of install until after I called about it. Lastly, I was informed of the equipment that I bought would receive a rebate, when I asked the office about, it was stated that the purchase price reflected the rebate. I informed them that it was not true. I was then told I would have to have it be reflected in my tax return. read more

I have never written an online review for any product or service, until today. The compromised ethics and discriminatory practices of Burkhardt make it worth this becoming my first one. We contacted Burkhardt to diagnose an issue with our furnace. They nearly completely disassembled the unit before ultimately identifying a part that they felt needed to be replaced. We informed them that the home we purchased came with a warranty, for which we would like to file a claim for any needed repairs. They recommended trying the recommended part and proceeding from there, which we agreed to. The part ultimately did not correct the problem, nor did the warranty company cover Burkhardt as a service provider. They refused to attempt to return the part and left the furnace in pieces. We nevertheless signed the final invoice, provided our credit card number, and agreed to move on. To our surprise, we were then actually charged more than the amount on the signed invoice and also charged 28% sales tax. When calling to dispute the excess charges, we received no explanation from the person we spoke to (Terry), but overheard his conversation with Kelly through the phone line. Kelly resolved our dispute by telling Terry that we "lived in a million-dollar house and could afford to pay the extra amount". Further appeals to the owner (Doug) did nothing so we disputed the additional charges with our credit card company. In response to the dispute, Doug submitted the invoice that we had signed, which had been clearly marked up with new numbers after the fact. There is no other explanation for the side by side comparison of the original invoice and the "doctored one". He also submitted a new invoice (321 invoice numbers later in the sequence) for work that was not approved or completed and was never presented or signed. The discriminatory over-billing based on our address and the forgery of documents is shocking. There are many reputable HVAC providers in the area - Burkhardt should not be on anybody's list. I am happy to provide all the documents above to confirm the facts for anybody who may be considering using their services. Please email burkhardtlies@gmail.com and I will forward the paperwork. Response to owner's comments: __________________________ Our experience and this review is neither fabricated, nor about the money. We also do not find being overcharged or discriminated against to be "laughable". The dispute with the credit card company was to force Burkhardt to provide a real defense for the fraudulent charges. This dispute produced the altered and forged invoices. The "before" and "after" invoices have been submitted to the BBB, the Wisconsin Department of Safety and Professional Services, and the Wisconsin Department of Revenue (for the 28% sales tax we were charged). They have also been shared with the three general contractors who have requested them via the email address I provided. Unfortunately, the comment regarding our ability to pay unapproved and unearned charges due to our "million-dollar house" was verbal and I will have to stand by my word that it was made. You will see that the complaint filed with the BBB requested NO compensation. My intent is only to share our experience with others so that they can make a better decision than we did. Response to owner's additional comments: _______________________ Doug may need to read things more closely. There is no inconsistency here. We agreed to the charges that were presented and signed for, including the part referenced by Doug. The unearned charges comment refers to the fact that we were then billed MORE than what we signed for, including 28% sales tax! We were then told that we could just pay because of our "million dollar house". When asked to justify these excess charges by the credit card companies, Doug submitted the invoice we signed, which he clearly altered AFTER we had signed it. The credit card companies were interested to see the "before" version of Doug's doctored invoice and have adjusted payment accordingly. I will continue to send the before and after invoice to anybody who emails burkhardtlies@gmail.com. It is perfectly clear what this unethical owner did. Just want to save others from this company. Final response to owner's latest comments: _______________________ Doug seems frustrated that he has been caught in his fraudulent billing and that the credit card companies have now confiscated his money. My comments never said anything about tuneups including repairs - beginning to grasp for straws. Again, we signed for everything we authorized, including the repair part. We were then charged more than what was on the invoice and also 28% sales tax and told to just pay it because we lived in a nice house. I have no more time for this, but it is nice to know that Doug is praying for me. I will leave the rest up to the smart buyers in the Milwaukee area. read more

This is the second time I have used Burkhardt and both times the employees were on time,friendly, and knowledgeable. When I did have an issue with my new AC freezing up they came out and solved the problem with no questions asked. I would highly recommend them. They also do a great job of getting you the rebates you are entitled to. read more

We've used Burkhardt for years and have always been treated well. The service has been timely and the price fair. Once, Curt even fixed my leaky faucet in the laundry room (for free) because he noticed it on his way out of the furnace room. Doug is very honest and doesn't try to sell you what you don't need. They also dropped off space heaters while our furnace was being replaced in the frigid temperatures. Great service all around. read more

Owner came to my apartment to conduct estimate. I walked him to the basement to show him the unit. I asked him if he knew how long for a replacement. He states it won't be this week. I asked him when is the soonest and he tells me in an extremely rude and aggressive tone that I'm just a renter and one of 110 others in need. Taken back by his remark I said excuse me did you just say that to me. He states in a loud demeanor yes I did you are only a renter. I said well this renter is going to call his landlord and you can talk to him the way you are talking to me. As I'm calling my landlord he proceeds to get even more biligerent. As the phone is ringing I tell him that he must leave. He starts to make his way and turns around and makes some comment about me being a tough guy as he blocks the stair way. I at this point tell him to get the F out of here or I'm calling the cops. He gets even more enraged and starts yelling call them. Call 911! At same time my call to landlord goes straight to voicemail. He is still being loud and aggressive. Eventually he makes it to my kitchen where he proceeds to fill out paperwork while ignoring my multiple requests to leave my home. He refused multiple times to leave and I capture this on camera. Finally my landlord calls me and the man is still in my kitchen. I keep yelling at him to leave. I must have asked him no less than 20 times to exit my home. Finally he did and I slammed the door. There was no need for this incident to have escalated to the level it did. Asking for a time frame is not uncommon for either RENTERS or homeowners to do. This man is clearly unhinged and potentially dangerous. The fact he refused to leave after multiple requests made me concerned for my wellbeing. I strongly recommend that you avoid this man and this company. If you are someone that owns multiple properties you need to avoid him cause your renters which are the source of your income will have to deal with his nonesense. In general this avoid this company all together! Customer service and sanity matter!!!! read more

I called Burkhardt on 1/24/16 for service at one of my apartments. The furnace would not kick on automatically, ignition problem. It was a Sunday, so I was prepared to pay a premium. The service call fee was $189, which I agreed to. The next time I spoke to the technician (Dennis) was when the work was complete (replace the $20-30 ignitor) and he charged me $575.75! I had the same job done last year for $175, granted it was during normal business hours...but a roughly $400 premium because it was Sunday at noon is GOUGING. These guys will take advantage of you! read more

To be clear, this is not a review on the workmanship Burkhardt provides - as we didn't get a chance to use Burkhardt's services to see what kind of work they provide. This review is to inform others of the very unprofessional interaction our family had with the owner. Our estimate was cancelled 20 minutes before the appointment. When we asked why, the scheduling coordinator could not provide a reason. She only mentioned they were very busy given the hot week. I asked her to have the owner call us back. He did and before we could get a word in, he started telling us how busy the day was and how he had jobs all over town and ours was the one he had to cancel. We are understanding people and had they not over booked appointments (and given us late notice) we would have been happy to accommodate a different time or day. Instead, the owner tells us that they are not the company for us - and tells us to use a different company. We have an newborn at home (which we mentioned) it was disappointing to see this company choose our home as the one to be skipped. read more

Friendly and knowledgeable technicians... answered all our questions and were a pleasure to deal with. Work was completed in a timely manner. read more

Called in the morning & was told $79.95 would be service charge for my furnace & that someone could come out after 1pm. I said I'll call back after errand to get space heater. Called back at 1:20pm was asked for my zip code then suddenly the quote SHOT up to $129.00. I asked why the change in price from 3 hrs ago. Woman said as she stumble over her words" umm because, he can come monday" i again questioned her. She was now was angry and loud in her tone and I was put on hold, she returned and said" it's the holiday and others have called after you and that's why the price is now different." it was the holiday(12/31 /15) 3hrs ago when i was given the $79.95 price. I suspect there were other callers before I called initially. was their price lower? Needless to say I did not use them to service my furnace and will never call them again. I have to wonder if they are redlining or being discriminatory due to the zip code. America you gotta love it. read more