I had a great experience working with Jordan during what could have been an incredibly stressful…read moresituation with my vehicle. From the beginning, Jordan went above and beyond to advocate for me and help explore every possible option for getting my engine issue resolved. Throughout the entire process, the communication was transparent and consistent, and I always knew what was going on and what to expect. Jordan and the Hyundai team especially Mary also made sure I had transportation while my vehicle was being repaired, which made a huge difference. I never felt forgotten or like I had to constantly chase someone down for updates. Having a major vehicle repair is stressful enough, and the way Jordan handled everything made the experience so much easier. I really appreciate the time, effort, and customer service Jordan provided. I'm extremely grateful for how everything was handled and would absolutely recommend working with him.

I have been using Burleson Hyundai for the last eight years . Service is always professional and…read moredone right. If you have a choice on who assist you, always ask for Mary!! When they wrote customer service they were speaking of Mary!

I love Hiley Mazda, and I love my Mazda CX-5. I will never take it anywhere else! From beginning to…read moreend the service was quick,efficient,and highly professional. The customer is sent a video of the inspection as it is being carried out. Zack, Lita, and Ozzy in the Service Department are absolutely wonderful! They are not only friendly, knowledgeable, and extremely helpful. You can tell they really care about the customer and take pride in providing the best experience possible. i highly recommend them, and give them 6 stars for being genuinely nice people you feel you can trust. You don't find that in a lot of places you go nowadays!

I just want to say we had the best experience at this dealership. They treated us with respect &…read moremade the process so easy. Our salesperson Ashlyn was just awesome! She was knowledgeable, friendly & took care of us.

Jo "Super Girl" Nugent best new car sales person ever! Jo was very knowledgeable on all new vehicle…read morefeatures and tech. We appreciated her honesty and straight forwardness, and she was incredibly easy to work with. We did our due diligence and shopped five other Toyota dealerships, and family Toyota of Burleson was by far the cleanest and had most respectful staff all the way from front receptionist to sales to service. We would absolutely buy from family Toyota of Burleson again and recommend anyone just to skip other Toyota dealerships and buy from Jo as Super Girl will find you the best vehicle and deal!

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

I don't want to take up too much of your time or write an overly long review, but I really want to…read moreshare my experience with AutoNation Ford Burleson in more detail. Before coming here, I visited several dealerships, but nowhere did I receive the level of attention and care that I found here. At most dealerships, employees fight for your attention only while you're walking through the door, but after that, the manager who greeted you usually does very little. At AutoNation Ford Burleson, however, I truly understood what customer service is supposed to look like. I was greeted very warmly and immediately introduced to the employee I had spoken with on the phone. Within five minutes, they handed me the keys to a car and simply said: "Where would you like to drive?" For me, that was a huge difference compared to other dealerships. I wanted a new car, but I wasn't completely sure what exactly I was looking for. When I visit a dealership, I want someone to help guide me toward vehicles that actually fit my needs and preferences. Instead, at other dealerships everything started with endless questions, entering information into computers, filling out forms and applications, but with almost no real effort to help me choose a vehicle. At AutoNation Ford Burleson, within just five minutes of arriving, I was already test-driving a car that didn't just meet my expectations -- it exceeded them in every way. I especially want to recognize the amazing work of Sunni. English is not my first language -- my native language is Russian -- and I fully understand that my English is far from perfect. But despite that, I felt completely comfortable. The entire dealership has an incredibly welcoming atmosphere, almost like being part of one large and friendly family. I also spoke with the manager, and during my next visit I purchased the vehicle. But my experience with AutoNation Ford Burleson didn't end there. I purchased a used vehicle, and there were no visible issues at the dealership. However, after leaving, I discovered that the rearview mirror had been damaged. I contacted Sunni, and I was immediately told I could come in whenever it was convenient for me. That was another huge difference compared to other dealerships, which always try to force customers into very specific appointment times that I simply cannot guarantee because of my work schedule. When I arrived, it took less than five minutes for them to inspect my vehicle and order a replacement mirror. When I asked how much it would cost, they told me they would take care of everything at their own expense. For me, this was honestly shocking. In my home country, once you leave the dealership -- whether the car is new or used -- any problem you face afterward immediately becomes your responsibility. Now, after driving the car for two weeks, I'm still extremely happy with it and deeply grateful to this dealership for their honest and high-quality work, for the way they genuinely care about customers, show patience, respond to concerns, and don't immediately bury you in paperwork the moment you walk in. At the moment, I still have one additional issue involving a creaking sound when opening the trunk and the sunroof. I mentioned it while they were replacing the mirror, and once again they told me I could come in and they would take care of it. I want to sincerely thank the entire team for their work. Thanks to this dealership, I finally understood what truly great customer service looks like. This is absolutely the place I will return to when I decide to purchase my next vehicle, and it is definitely the place I will recommend to all my friends and family.

I tend to leave good reviews when I can, only thing is that this time Ford AutoNation Dealership is…read moregetting it... If I could give zero stars, I absolutely would. This has officially become the worst dealership experience in all of Texas. The customer service is beyond terrible -- the employees clearly do not want to be there and make it very obvious that they could care less about helping customers. How does a dealership claim to be "booked for the next couple of weeks" when their own website shows open appointments the very next morning? That's not just unprofessional -- that's dishonest. My family has been loyal to this place, having purchased two vehicles here over the years -- and we're talking about senior citizens they're mistreating. Eight years ago, this dealership was run right: respectful, efficient, and proud of their service. Now? It's turned into straight-up trash. The employees are rude, dismissive, and act like they're being forced to do their job. AutoNation Ford has lost all sense of pride in representing the Ford brand. They have no business serving others when they can't even treat repeat customers -- much less seniors -- with an ounce of respect. Save yourself the headache and take your business literally anywhere else.

I had a great experience with Nathan in the Service Department at Burleson Honda. He was friendly,…read moreprofessional, and made my oil change quick and hassle-free. He kept me informed throughout the process and made sure everything was taken care of before I left. Nathan also helped me schedule my next service appointment, which made it easy to stay on top of my vehicle's maintenance. I really appreciate his excellent customer service and attention to detail. If you're bringing your vehicle to Burleson Honda for service, I highly recommend asking for Nathan!

I'm not at all thrilled to be writing this review because I know that there are many good people…read morewho work for Burleson Honda. That being said, my husband and I purchased a brand new vehicle from this dealership in 2023 and were able to pay it off early. This meant that we were entitled to several prorated refunds from service contracts that we purchased with the vehicle. I contacted Burleson Honda in early June 2026 to cancel several eligible protection contracts and request the applicable refunds. As of August 9, I have reached out multiple times and still have no resolution. I have tried reaching out directly to managers and financing members but always receive responses back from the same person. The responses I have received have been generic, often appear AI-generated, and have provided no definitive answers about the cancellation of my contracts or my refunds. When I have tried calling, I am sent to voicemail and my calls are never returned. At this point, it feels as though every effort is being made to avoid processing cancellations that I am legally entitled to. After more than two months of trying to resolve this directly, I am frustrated, disappointed, and would caution anyone I care about to steer clear of doing business with this dealership. I will say, the service department at this dealership and top-notch. I do not have anything positive to say about the sales and financing teams at this point, unfortunately.

I just finished 4 years of payments to MCMC. I will never buy another car from them again. My…read morepayment was $421 a month for the smallest cheapest car on the lot. I can't imagine how much I'd have to pay to get an SUV. Secondly, I have hundreds, yes hundreds of emails, and text messages it borders on harassment. I received 1 text in particular from the "GM" telling me to remove my stuff from the car because my payment was 8 days late. Lastly, they will offer you assistance if you're behind on payments, then later claim they couldn't help you because you didn't return paperwork they never provide in the first place.

First and foremost if I could give this company -1000 stars I would. I bought a car from them…read more11/18/19 and they repossessed it 12/08/19. I disclosed with the MANAGER that I may not be able to make the payment until my pay check which fell 8days after the payment date. When I went to the dealership I was told that it would not take long because I was approved over the phone and I would need a $750 down payment. I went in and I ended up spending over 4hours waiting for the car to arrive and in the mist of things other customers came in the salesman was so focused on everything else he kept saying just give him 2 secs which turned into another hour. The manager ended up rushing through the paper work with me and not showing the video that they are REQUIRED to show because he knew I had been there way too long! While we were doing the paper work the salesman chimes in and stated that he JUST 4 almost 5 hours later realized that the vehicle required a $1000 dollars down! They said that I could pay the additional $250 with my following check that's when I stated that I needed my first payment to be made on the following pay check! The manager being a manger DID NOT stop and say well it's a possibility that your car could be repossessed. Not to mention the check engine light came on I bought the car on a Monday the following Monday the light was on. This company has no morals or integrity. And the manager was only worried about the sale. I have spoke to 4 account managers and asked to speak to their manager and now more than 24 hours later she returns my call after leaving her 3 msgs. Not only did she say there was nothing she could do and I asked for her to let me speak to her boss the ceo the owner whoever she hung up on me stating there is no one else I could speak to besides her as if I'm not smart enough to know this is a whole company that cannot be ran with 6 people. I advise anyone looking to buy a new car go elsewhere make sure your getting a good deal not being a customer that they feel like hanging up on them is being fed up dealing with them. Also the car that I got came from another location and the inside was decent but not 100% clean but all the cars that I looked at at this specific location were filthy there were a few I didn't sit in! They are the absolute worst that's not an opinion that is a fact!!!!! I would like the owner to contact me and they account managers are able to let you know exactly who I am so they can give you my information! I just finished ready other negative reviews so before you all can say that I am not a real customer my middle name is what I used to creat this email and the last name is my actual last name and I'm sure you can find my whole name using my last name and then repo date!

I have bought several cars from Ernesto over these last 10 years and I am always pleased with the…read moreoutcome of the deal. He is honest and gives a fair price for both your trade in as well as the car that you're planning to buy. He may not have exactly what you're looking for on his lot but will actually find another source to get it from such as auto auctions or other dealerships. He found the exact car I wanted with all the features that were on my wish list right down to the color that I wanted. I have used his repair shop on a couple of jobs and was impressed with how professional and courteous they are. I just can't say enough good things about this dealership.

I'm a roofing salesman, and former car salesman and I've never dealt with more honest and up front…read moresales people than Ernesto and Dylan. If you've got time to read my story, read on. After a friend of mine who was stationed in Germany moved back to ft hood in the same weekend his family lost their home and his step father in a fire. In part to this it was causing money to be tight for Chris. Helping his family out, his own moving expenses, and on top of that he absolutely needed a car to go back and forth from ft hood to Mansfield. 21, didn't have bad credit but certainly not an extensive history. So we went to autonation and were out right lied to being told he needed a 20% interest rate on a 10 year old truck with over 100k and no options, which started a big fight between the salesman and I. We left, and EC was the last stop before we gave up for the day. Let me tell you how awesome these guys did. At the other dealer did they care that Chris was active duty? No. Did EC? Absolutely. The other dealer, did they care he just lost his father and didn't have much cash? Nope. Ernesto helped. Did the other dealer care that Chris had a long drive to see his family on the weekends? Nope. That's where Dylan came in and landed him on a fully loaded diesel Passat for $100 less per month than he was expecting to pay. These guys were so wonderful that today I brought Chris's mom in and traded her fiat for a Cadillac TWO YEARS NEWER for only $20 more per month than she was paying. AND her credit had tanked since the fire. And they're even throwing in a new set of tires for the car! If you need a car, this is absolutely the place to get one. In all my years in this business I've never seen a dealership work with you like they do on your down payment and your monthly payment, even to go so far as to pay less than you would at any other dealer. If you have bad credit they don't treat you like some poor person or an idiot, you get respect which is why I will tell everyone to come here. Period.