I recently had to bring my 2024 Chevrolet Traverse in for a coolant leak, and I cannot say enough…read moregreat things about Timothy in the service department. From the moment I dropped off my vehicle, he was attentive, professional, and genuinely cared about getting my issue resolved quickly. He made sure my vehicle was properly diagnosed, and the repair (radiator inlet hose replacement) was completed under warranty with no hassle at all. What impressed me the most was the turnaround time -- I had my vehicle back much sooner than expected, and everything is now running perfectly. After dealing with a different dealership that couldn't get me in for months, this experience was a huge relief. Timothy made the entire process smooth and stress-free. Highly recommend working with him if you need service done

I recently went in for service and had an amazing experience. With the service industry…read moredeteriorating in today's world, Tim has restored my faith. There are still good people out there willing to go above and beyond for the satisfaction of the customer. Tim, thank you so much. I didn't buy anything and ended up not getting any service done but the experience I had left a lasting impression. I will definitely be using you guys for all my service needs.

I purchased a used Mercedes from Hiley a few days ago and was very satisfied with the company and…read moreemployees. Antonio Jiminez was very helpful and friendly. He will make a great salesman.

I have been using Burleson Hyundai for the last eight years . Service is always professional and…read moredone right. If you have a choice on who assist you, always ask for Mary!! When they wrote customer service they were speaking of Mary!

I love Hiley Mazda, and I love my Mazda CX-5. I will never take it anywhere else! From beginning to…read moreend the service was quick,efficient,and highly professional. The customer is sent a video of the inspection as it is being carried out. Zack, Lita, and Ozzy in the Service Department are absolutely wonderful! They are not only friendly, knowledgeable, and extremely helpful. You can tell they really care about the customer and take pride in providing the best experience possible. i highly recommend them, and give them 6 stars for being genuinely nice people you feel you can trust. You don't find that in a lot of places you go nowadays!

Great service, very understanding and helpful, open to work with your unique situation and…read moreresources.

Bought 1 in 2025 and another one yesterday. This is the place to go if you want to trade/buy your…read morecar. Big shout out to our sales consultant Mr. Trevor George 5. Always go above and beyond from doing our specific build, discount in pricing and preparing all your needs to save your time. Worth the couple of hours drive to make a deal. Our future car buying will always go to Trevor George first. Highly recommended

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

While enroute to another dealership to possibly sign for a vehicle, on a whim I called this…read moredealership and was connected with our salesman Michael Barrow. Within minutes he identified the Expedition we were looking for (only stock photos online), he texted 15 photos, window sticker, warranty information, and emailed the CarFax. My husband and I prayed about needing a sign on whether the dealership we were about to sign with was the right one, but at the end of Michael's email signature was Jesus is Lord and God Bless. We set up an appointment the next day with him and ended up purchasing at Auto Nation Ford. Michael was patient, not pushy and super friendly. When it came to prefinancing, Preston did a great job to understand our financial picture and work within our means. All in all, we had a pretty seamless experience. They have a play area to keep the kids entertained as well, which is a plus. Thank you Michael and Preston!

I tend to leave good reviews when I can, only thing is that this time Ford AutoNation Dealership is…read moregetting it... If I could give zero stars, I absolutely would. This has officially become the worst dealership experience in all of Texas. The customer service is beyond terrible -- the employees clearly do not want to be there and make it very obvious that they could care less about helping customers. How does a dealership claim to be "booked for the next couple of weeks" when their own website shows open appointments the very next morning? That's not just unprofessional -- that's dishonest. My family has been loyal to this place, having purchased two vehicles here over the years -- and we're talking about senior citizens they're mistreating. Eight years ago, this dealership was run right: respectful, efficient, and proud of their service. Now? It's turned into straight-up trash. The employees are rude, dismissive, and act like they're being forced to do their job. AutoNation Ford has lost all sense of pride in representing the Ford brand. They have no business serving others when they can't even treat repeat customers -- much less seniors -- with an ounce of respect. Save yourself the headache and take your business literally anywhere else.

Ashley has always been a great help making sure everything gets done properly she is why I keep…read morecoming back and the new girl was great to I wish I could remember her name I believe it was Melanie did amazing will always come back for my oil change here

I took my car in for warning light on dash "check charging system soon". I left my car overnight…read morefor diagnosis and repair. They called the next day and said it was ready. We went there to pick it up, got in the car to leave and the same warning light was still on. So I got the service advisor and showed him the light was still on. He went back and talked to the mechanic that worked on it. The mechanic said he fixed it. I couldn't leave my car with him because I had no way of getting home. I asked if they had a rental I could use, and I was told no. He didn't offer me a shuttle to return home. I told him I'm a disabled veteran with severe back and neck pain and had to go home. I was able to make it home, and the battery went dead again overnight. I bought a new battery and my son installed it. My son suggested we take the car to his own mechanic and he correctly diagnosed the problem as a shorted battery fan motor. Replaced the fan motor and now working fine. I still have the old battery fan motor and it's obviously frozen up and won't turn. Burleson mechanic said he replaced a sensor. This was not the problem. I asked for the old sensor part and was told they disposed of it. They refused any kind of refund for their mistakes.

I just finished 4 years of payments to MCMC. I will never buy another car from them again. My…read morepayment was $421 a month for the smallest cheapest car on the lot. I can't imagine how much I'd have to pay to get an SUV. Secondly, I have hundreds, yes hundreds of emails, and text messages it borders on harassment. I received 1 text in particular from the "GM" telling me to remove my stuff from the car because my payment was 8 days late. Lastly, they will offer you assistance if you're behind on payments, then later claim they couldn't help you because you didn't return paperwork they never provide in the first place.

First and foremost if I could give this company -1000 stars I would. I bought a car from them…read more11/18/19 and they repossessed it 12/08/19. I disclosed with the MANAGER that I may not be able to make the payment until my pay check which fell 8days after the payment date. When I went to the dealership I was told that it would not take long because I was approved over the phone and I would need a $750 down payment. I went in and I ended up spending over 4hours waiting for the car to arrive and in the mist of things other customers came in the salesman was so focused on everything else he kept saying just give him 2 secs which turned into another hour. The manager ended up rushing through the paper work with me and not showing the video that they are REQUIRED to show because he knew I had been there way too long! While we were doing the paper work the salesman chimes in and stated that he JUST 4 almost 5 hours later realized that the vehicle required a $1000 dollars down! They said that I could pay the additional $250 with my following check that's when I stated that I needed my first payment to be made on the following pay check! The manager being a manger DID NOT stop and say well it's a possibility that your car could be repossessed. Not to mention the check engine light came on I bought the car on a Monday the following Monday the light was on. This company has no morals or integrity. And the manager was only worried about the sale. I have spoke to 4 account managers and asked to speak to their manager and now more than 24 hours later she returns my call after leaving her 3 msgs. Not only did she say there was nothing she could do and I asked for her to let me speak to her boss the ceo the owner whoever she hung up on me stating there is no one else I could speak to besides her as if I'm not smart enough to know this is a whole company that cannot be ran with 6 people. I advise anyone looking to buy a new car go elsewhere make sure your getting a good deal not being a customer that they feel like hanging up on them is being fed up dealing with them. Also the car that I got came from another location and the inside was decent but not 100% clean but all the cars that I looked at at this specific location were filthy there were a few I didn't sit in! They are the absolute worst that's not an opinion that is a fact!!!!! I would like the owner to contact me and they account managers are able to let you know exactly who I am so they can give you my information! I just finished ready other negative reviews so before you all can say that I am not a real customer my middle name is what I used to creat this email and the last name is my actual last name and I'm sure you can find my whole name using my last name and then repo date!

I have bought several cars from Ernesto over these last 10 years and I am always pleased with the…read moreoutcome of the deal. He is honest and gives a fair price for both your trade in as well as the car that you're planning to buy. He may not have exactly what you're looking for on his lot but will actually find another source to get it from such as auto auctions or other dealerships. He found the exact car I wanted with all the features that were on my wish list right down to the color that I wanted. I have used his repair shop on a couple of jobs and was impressed with how professional and courteous they are. I just can't say enough good things about this dealership.

I'm a roofing salesman, and former car salesman and I've never dealt with more honest and up front…read moresales people than Ernesto and Dylan. If you've got time to read my story, read on. After a friend of mine who was stationed in Germany moved back to ft hood in the same weekend his family lost their home and his step father in a fire. In part to this it was causing money to be tight for Chris. Helping his family out, his own moving expenses, and on top of that he absolutely needed a car to go back and forth from ft hood to Mansfield. 21, didn't have bad credit but certainly not an extensive history. So we went to autonation and were out right lied to being told he needed a 20% interest rate on a 10 year old truck with over 100k and no options, which started a big fight between the salesman and I. We left, and EC was the last stop before we gave up for the day. Let me tell you how awesome these guys did. At the other dealer did they care that Chris was active duty? No. Did EC? Absolutely. The other dealer, did they care he just lost his father and didn't have much cash? Nope. Ernesto helped. Did the other dealer care that Chris had a long drive to see his family on the weekends? Nope. That's where Dylan came in and landed him on a fully loaded diesel Passat for $100 less per month than he was expecting to pay. These guys were so wonderful that today I brought Chris's mom in and traded her fiat for a Cadillac TWO YEARS NEWER for only $20 more per month than she was paying. AND her credit had tanked since the fire. And they're even throwing in a new set of tires for the car! If you need a car, this is absolutely the place to get one. In all my years in this business I've never seen a dealership work with you like they do on your down payment and your monthly payment, even to go so far as to pay less than you would at any other dealer. If you have bad credit they don't treat you like some poor person or an idiot, you get respect which is why I will tell everyone to come here. Period.

The best car-buying experience with Legend and Parker!…read more I had an amazing experience purchasing my car thanks to Legend Brown and Parker. Legend was an outstanding salesman--knowledgeable, professional, and genuinely invested in helping me find the right car. He made the process easy and stress-free, answering all my questions and making sure every detail was perfect. A big shoutout also goes to Parker in the finance department. He was friendly, transparent, and walked me through all the financing options so I could make the best decision confidently.

I purchased my SUV only 5 months ago, and now the check engine light and other warning lights have…read morealready appeared. I made an appointment expecting to have both an oil change and service completed, only to find out that just getting diagnostics done would take a week. On top of that, no loaner vehicle or rental option was offered. Not everyone can afford to be without a car for a week, especially when the vehicle is practically new. This has been very disappointing, especially as a first-time Volkswagen buyer. I have always been a Chevy customer, but decided to give Volkswagen a chance. While the staff member I spoke with was friendly, the long wait just to find out what is wrong with a newer vehicle, and having no transportation option in the meantime, is a major inconvenience. A vehicle this new should not already be having these kinds of issues, and customers should not be left without support while waiting for basic diagnostics.