I love Hiley Mazda, and I love my Mazda CX-5. I will never take it anywhere else! From beginning to end the service was quick,efficient,and highly professional. The customer is sent a video of the inspection as it is being carried out. Zack, Lita, and Ozzy in the Service Department are absolutely wonderful! They are not only friendly, knowledgeable, and extremely helpful. You can tell they really care about the customer and take pride in providing the best experience possible. i highly recommend them, and give them 6 stars for being genuinely nice people you feel you can trust. You don't find that in a lot of places you go nowadays! read more

Great service, very understanding and helpful, open to work with your unique situation and resources.

Nolan was amazing help! He got us exactly what I was looking for and needed anyway he could!

I had to bring my car in for warrenty work fot told I had to wait for a Lyft thst they were not shuttling me home lile agreed on. The Lyft canceled the ride or they fid idk it's canceled. I'm stranded 45 mins from home 30 miles thank you for the entire day of mine to just be waking home this is really appreciated and professional read more

On April 5th, the worst day of my life experience at this dealership I wish I never went there I was lied to mislead my a financial advisor and customer service representative. I wish I go back to the beginning I would have never purchased a car from Hiley Mazda of Burleson. 1. Mislead 2. Lied To Force into a car 3.Hate I got a car that I really don't like at all Please don't let mislead like I was. But never again read more

Great customer service and a good deal. They took their time taking me through the whole process as a first time buyer. Nolan and Macaine were wonderful and greatly impacted my satisfaction with the purchase. read more

Out the door pricing in advance was easy. I flew in from Austin and picked it up. No extra charges. No pressure. No big document fees. No addendums. No add ons. No waiting. None. No surprises, all arrangements made in advance, including finance. Juan and Crystal made it easy to buy and finance at Hiley. Very professional staff in finance, sales, and management. This is a new Hiley compared to the old reviews. Do a new to old Yelp! review sort before you judge this dealer. I was in and out in under 90 minutes. Arrived at 9:41 AM and I was driving it back at 10:59 AM read more

Hiley Mazda of Burleson - 2025 Miata GT detailed and ready for pick up in advance with no plates drilled (just what I wanted but forgot to ask for). - Car Dealers Near Me - Burleson, Texas

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Don't bother wasting your time calling them to schedule service if you bought your Mazda elsewhere as they will not service it. Unfortunately, the battery system has to be serviced at a Mazda dealership so I can't take it elsewhere. read more

So don't know who the haters are here on yelp, but this dealership is fantastic. I had a fantastic experience and was in and out with my new vehicle purchase in a couple hours. My sales rep/manager Jesse was fantastic and did everything that he promised he would do this was important to me since I was driving about 2 1/2 hours to get there really good deal. I would highly recommend checking these guys out and using them for Mazda ( my purchase ) or they have a Hyundai dealer next-door, but I can't speak for that. I have to say this was the best organized and efficient dealership I've ever been to and I've purchased many many new cars over my lifetime. My experience was the exact opposite of the typical dealership hustle. Can't say enough good things about my experience here thanks read more

Every time I get my vehicle serviced at Hiley Mazda of Burleson, TX. The service personnel are friendly and professional.

I had an outstanding experience with Hiley Mazda of Burleson, and I can't say enough about how impressed I am with both their service and sales teams. My daughter came home from college for Easter weekend (April 4th) and told me she had been dealing with an oil leak. I called the dealership, and they took us in immediately--no appointment needed. The service team quickly diagnosed the issue as a timing cover leak and clearly explained the situation. The challenge was that my daughter needed to return to school the very next day, and there simply wasn't enough time to complete the repair. That's when things really went above and beyond. Service tech John Magnus even offered to come in on Easter to complete the repair if needed--something you just don't see anymore. Ultimately, that wasn't necessary because Zach and Lita stepped in and arranged a loaner vehicle so my daughter could get back to Austin without any disruption. A few hours later, I noticed a large screw in the loaner's tire. Even though the service department had already closed, their team jumped into action--making calls and quickly arranging another loaner for us. That level of responsiveness and care was incredible. Shortly after, Lita followed up with inspection results indicating the car needed additional immediate repairs. Given the situation, I decided to come into the dealership to discuss options and potentially look at a new vehicle. That's when I met Ashlyn Blume, who made the entire buying process smooth and stress-free. We were able to work out a great deal on a trade-in and purchase of a 2026 Mazda CX-50. She was knowledgeable, transparent, and genuinely helpful throughout the process. From start to finish, everyone at Hiley Mazda of Burleson demonstrated professionalism, flexibility, and a true commitment to customer care. Between the service team going the extra mile and the sales team making the transition seamless, this was one of the best dealership experiences I've ever had. Highly recommend! read more

So I arrived for my "appointment and voucher" on time at 915am. When I mentioned the voucher for this "sales event", I was met with incredulous blank and confused stares. It is as if they didn't get the memo about the challenged credit sales event. I have been here for a solid 4 hours. It has been a very awkward experience so far. Despite what has been advertised, this is NOT a $1 down deal or even close to what was described. To say I'm very disappointed with the lukewarm reception and flat affect of the staff is an understatement. read more

Hiley Mazda of Burleson - The Facebook Ad - Car Dealers Near Me - Burleson, Texas

Hiley Mazda in in Burleson is the best dealership ever. They always get me in the same day for an oil change. They have the best service manager and service advisors. They are courteous, knowledgeable, and make you feel right at home. I will not take my car anywhere else. Thank you, Hiley Mazda of Burleson for taking such good care of me in my car.! read more

I purchased a new Mazda CX70 plug in hybrid from Hiley Mazda of Burleson and I've been very happy with my car! I had a great buying experience at the dealership, the employees were very helpful. I would recommend the hybrid especially, I'm enjoying the plug in aspect saving me a bit of gas on my daily commute. Their used car selection was great as well but I was won over by the CX70. I'll be buying any car I get from now on from here! read more

Hiley Mazda of Burleson - My new Mazda CX70 - Car Dealers Near Me - Burleson, Texas

Look for Alexa and Mike. They are extremely helpful! They helped us get a great deal and have top notch service throughout the process. If you're looking for a vehicle, check Hiley-Burleson out! read more

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Great dealership with great staff. I have worked with Zach, service manager, for years. He has given me great advice on a range of issues. I like having all service recit's held by Mazda. It's a huge benefit when selling your car. read more

Everyone in the service department was fantastic. Kaylee was great always calling to let me know about the progress of my service. Zach , the service manager was so helpful in explaining in detail what was being done to the vehicle. The whole experience was great . Thanks read more

Very painless and professional experience buying my CX50 turbo premium. Highly recommended.

I have taken my car here a few times for service. Everyone is always polite and they do a good job

They are very friendly, professional and they actually do whatever is necessary to help you get your vehicle at an affordable price.

WORST DEALERSHIP EVER! Do not go here! I canceled my purchase of the vehicle I bought in late August two weeks after I bought it because I NEVER got my vehicle from them they didn't know when or where it was. I've called them many times to cancel everything including the loan I got for the car they said they would do it after multiple calls they sent back picture of their "proof" that they did cancel when I asked them to but I've been getting late notice for a vehicle I never fucking got. Turns out they lied to me yet again and said it was the banks fault so I called the bank just to find out the finally put in for it to be cancel Monday 11-10-25 now does that seem like they did what they were supposed to?? Absolutely not!! DO NOT GO HERE! Save yourself the headache and purchase a car online it's so much easier read more

it was a great experience. the team was very helpful and kind! Would definitely recommend.

willing to negotiate price, friendly salespeople. got exactly what i wanted at a good price

Hiley Mazda of Burleson has deceptive and fraudulent behaviors and practices. I purchased a vehicle from Hiley Mazda of Burlington. My salespersons were Michael Crayton and Neal Hancock (MGR). I informed Neal and Michael multiple times that I was already approved and had a check in hand. When I arrived at the dealership on Friday, 11/22, I was asked to complete a form, which I was told was needed to complete the sales transaction. In addition, I was asked to sit with Robert, in finance, to complete the tag and title transfer information. Robert asked me if I was interested in checking out financing with them at 3%, and I said NO, I was not interested. Today, I received notification that Hiley Mazda of Burleson pulled my credit, a hard credit pull that dropped my credit score by 13 points. This transaction was fraudulent, as I informed them multiple times NOT to do it and that I was not interested. I cannot understand why they would do such a thing besides pure greed and corruption. Sadly, so many people are motivated by greed and lose all sense of integrity. When someone says they are not interested, it means just that--NOT INTERESTED! In addition to rating this dealership 1 star on Google, I will file complaints with the BBB, the TXDMV, the Texas Department of License and Regulation, the Texas Attorney General, and the Dealership Surety Bond. All those involved will be named. This unethical, dishonest, and greedy behavior needs to end. read more

If I could give this place nothing I would!! Horrible service!! This shout out is for you Burleson Hiley Mazda!! My husband broke our only key and so we needed a reprogrammed key. This meant my car would not start without the key so we had to tow the car to a dealership. We scheduled the the appointment brought the car to the dealership and we were quoted a price $150 plus whatever the factory keys would cost $120 for both keys. My husband ask would it be ok if we bought keys from Amazon instead of the factory this would help with cost. The mechanic said yes, that would work. They charged us $150 for reprogramming before we left my car and the mechanic said that would be it. NO MORE CHARGES. Easy Breezy right....wrong!! We brought the car in on Jan 16th. A week after we brought the car in we found out, after multiple attempts to get ahold of someone in service, that the dealership was were unable to use the keys that we purchased on Amazon. They had to purchase the factory keys. at this point they were giving us prices which we were still under the impression we would just be charged the keys since we already paid for the reprogramming. So another week goes by and my car is finally ready. We get a call on Thursday to come pick u the car. Takes us 20 mins to get to the dealership and when we walk in the lady at the front goes "Ohh my, I wish I knew you were coming. The lady who takes care of our financing is gone for the night" SHE JUST TOLD US OUR CAR WAS READY" So we asked for our bill to see the charges and she started having this long conversation about that happened with the car and the Amazon keys were in the car so we can return them. We leave and and realized we didn't get the bill try to call up to service with of course no one available to take our call. My husband takes the day off to go get the car and looks at the bill and guess what it is $700!! All of sudden the lady at the front is like "I know this not what we discussed but this happened and this happened" Thank goodness my husband fought for better understanding after we were told only $150 plus the factory key price. After a long discussion the manager finally came out and adjusted the price to just equipment but we still ended up paying for way more than we were told. From $300 to $549. When we pay that kind of money we expect the thing we paid for to be fixed. My husband gets home and realizes that my car would not unlock or lock and we are missing the Amazon keys. We have been trying to call since Friday and no one has returned my phones calls. So how much can I charge for all the trouble you have put me through? read more

I would urge extreme caution if you choose to do business with this dealership. After getting an estimate in writing first via USAA car buying services, then via email during the sales process, it is our opinion that the sales price was changed at some point during the financing process. We found two errors in the finance documents immediately after getting home and brought them to the dealership's attention, assuming they would want them to be corrected immediately. That was not at all the case. They claimed we didn't understand the financing term options, so we spelled out exactly where the documents varied from what we believed our agreed upon terms were and that's when the sales manager stopped returning our messages. We asked for a meeting with the general manager, which also did not happen. Unfortunately, we had been anxious to complete the process because there were customers in the showroom without masks who were coughing and sneezing so we began to feel unsafe and we left the dealership having signed the documents. Sadly, it was a very expensive lesson on our part to take a calculator into financing and not to get caught up in the shell game of extended warranties, etc. so much that you allow yourself to be taken advantage of. I've never been more disappointed in a car buying process than I was with this one. read more

We had a great experience purchasing a new CX-5 at this dealership. Victoria Hiter was awesome! Not only would I purchase a car from her again, I would send anyone in the market to her, because she really works to make sure you are getting the exact car you need. The finance department was not overly pushy like other dealerships we've been to in the past, and worked to get us the products we were looking for. All in all, this was one of the best purchasing experiences we have ever had, and we have dealt with enough dealerships to know a good one. A+ Hiley Mazda of Burleson! You have great employees! read more

I'm so disappointed to have to a leave a bad review for this place because the relationship started great. February 6th we went in to trade in my lease. Lacie and her husband were great at explaining everything in regards to the sale of the car. They were very helpful and stayed late to accommodate us. We were excited to have a smooth sale. That excitement was gone the moment we sat down with the financial person to actually go over the contract and sign the lease documents. The guy was a total mess and did not have any answers for us when we asked about the contract. I have been in banking for 7+ years and I knew legally there was so much wrong doing on their end. My fiancé and I really walked out of their in shock on how he presented us with the contract. I even said, I wish I had recorded that conversation because that guy was a mess. If you are not familiar with leases, I would recommend doing your own research because that guy did not know anything. After all that we finally took the car home... the next day we called Lacie and told her that one of the key fobs doesn't work. She raved about Paul the service guy and said just bring it in and we will get it fixed for you. The weekend after, we drove from Fort Worth to Burleson to take the car in for service. We waited 3 plus hours just to have Paul tell us that he needs to ORDER a new key fob. He said he would call us once it's in. We left and waited for this key fob to come in. We never got the call. However, we had other issues occur with them in this time. We had originally returned a lease. Which they were supposed to take care of with the banks and however that sucks on their end. A month later I had my bank calling me for late payments on a car I no longer owned because Hiley Of Burleson never submitted the lease end papers. I called Lacie upset and she said there is nothing is can do for me and gave me a phone number to call and find out what's going on... after many calls to a bunch of people, they were able to overnight the closing paper work to my bank and resolve the issue. Mind you this was almost a month later and we had still not received a call back for the KEY FOB that was ORDERED. I called the service department on March 9th and was told by Paul to being the car in and they will give me a loner/rental. It was Monday, I left work early to drop off my car and pick up the loner. When I got there, Paul had no idea why I was there or what I was talking about. That was a red flag already because he was supposed to have key fob ordered almost a month ago. From March 9th to March 23rd our car was in service just for a key fob. We called every other day to check status because Paul would promise a call back and never did. On Monday the 23rd, I went in to pick up my car because NOTHING WAS DONE and I needed to wait for the key fob for to come in once again. Also, Paul had promised to have the car cleaned and washed before I picked it up....that did not happen. My car was filthy when I picked it up. As you can imagine, parked somewhere outside for almost a month with all the Texas rains. Today, it's April 4th and we still don't have a key fob. Paul's excuse is the CORONAVIRUS. Yes, I understand we are all in a mess but please be honest about how you are doing your job because this KEY FOB was supposed to be ordered back in February; before this whole mess occurred. We also still don't have our license plates which Lacie was supposed to call us when they arrived. It's going to be 2 months since we leased the car. Lacie kept texting and calling me to give them good reviews on social media outlets. She even sent me a card with $5 in it to give them a 5 star rating. That was weird and I had never seen such a thing in my whole professional career as a banker and a service cashier who had worked for a dealer. Unfortunately, you are getting a bad review from me now because I've had nothing but issues since the day we walked out of that dealership. I'm sad to say that we will not be coming back for anything but to possibly pick up my plates ONE DAY. read more

The experience was seamless - picked a car, competitive financing, and then out the door. Our salesperson Victoria was relaxed and informative. We knew what we wanted but she helped us fill in some gaps of knowledge. Total time, in and out with car of choice - two hours. read more

The dealership was completely dead upon my arrival which should have been a clue. Was told an approximate time of 1 1/2 to 2 hours for oil change, tire rotation, and to evaluate my navigation system to see if an update was needed due to problems. Three hours later, I returned to pickup the vehicle. Three service personnel were congregated at the service counter. Overhear one say, "tell her it will be a few minutes". Two scatter to the back. The cashier relays the message, which i already heard. Over 30 minutes later, my car is ready. The navigation was not checked. Service notice was not reset. Was given a half-ass reply about bringing the car back. I relayed I lived an hour and half away. Was told I would receive a call the next day. I called and spoke with a manager, Mary, who stated she would talk to the GM and call back. This was on 3/24/22. No call from anyone to date. Oh, and now my brakes are making grinding sound, which did not occur prior to the service. I was not spoken to by one person in that dealership while waiting, except the receptionist reading a book. I asked him if it was always that quiet in there. Why doesn't anyone care about their reputation anymore??? read more

Hiley Mazda of Burleson - Car Dealers Near Me - Burleson, Texas

If I could give 0 stars I would. My wife and I called to say we would be in there in less than 5 minutes. We get there, no acknowledgement or even a hello. We were there waiting for someone to help us for over an hour and no one even still acknowledged us until we walked up to someone. Finally, we have received acknowledgement, and what do we find? A hurried salesman handing us off with a hurried rundown when all we wanted was to talk about a deal for a CX-5. We felt that we were being hurried to jump on a shit deal, and on top of that we were talked down to. Worst off, my time was wasted and we felt we were talked down to. We got sucked in for what was communicated as a drive out price (because that was what we kept asking about) and their papers showed that was just the price of the car. So obviously they didn't want to listen to us and by the time they cane out with a shit offer we were already too frustrated and too tired to argue so we left. Never going to this location again. read more

Today my family and I stopped by to look at a brand-new Mazda CX-5. We had communicated with the sales staff at the dealership prior to our arrival on the specific vehicle we were interested in purchasing and negotiated on a price and set up an appointment to finalize the deal. We arrived at the dealership and walked around the car and test drove it, typical car buying steps. Once we sat down with the sales staff and indicated we were ready to purchase, the sales staff got the paperwork ready. We agreed upon a out the door price (sales, tax, title, license, dealership fees) and signed two different documents that stated the total out the door price of the vehicle. Lastly, the salesperson provided us one additional form circled at monthly payment amount and we signed and initialed on that monthly payment amount AND the total out the door price that we had agreed upon. (Signing on the monthly payment amount was our biggest mistake. It did not equal the total out the door price) Move on to financing portion and this is where everything goes wrong. After waiting 45 minutes to start the financing process, the finance manager provides the sales purchase agreement, and the total dollar price is completely different than what we had originally discussed. The finance manager discussed with the sales manager and sales manager signed off and agreed that was the $ price we provided was correct and accurate. The finance manager then proceeds to "discuss" with the general manager or "his boss" and says they won't honor the price that the sales manager provided. If you aren't willing to honor the price that your sales manager approves.....why have cars listed at that price anyways? Why would you have a sales manager approve deals like this? What prices do you actually honor? We then offered to pay the purchase price (near $30K) in cash on the spot and forgo financing and they still declined and wouldn't honor their price. Whoever runs this dealership should be ashamed of themselves. This dealership employs deceitful sales tactics. I completely understand that the dealership needs to make money to pay their staff and keep their lights on, but if you go ahead and start switching prices on people, can buyers really trust you after you go against your written agreement? Want to make money on deals? Figure out a different way than being dishonest to your customers. Thankfully we weren't in a rush to purchase a car and will be looking at different options. Other people have had good experiences at this dealership and that's fine, I'm happy for them. But buyers beware, be careful what you sign at this dealership and look over all the numbers and documents. The finance staff and ownership does not have your best interest at heart and will gladly make money at your expense. I'm sure dealership will respond to this review saying, "we're sorry for the misunderstanding, etc." But we have written text messages with agreed upon pricing with the sales staff that had the total dollar price. Please do your due diligence if you do decide to purchase a vehicle at this dealership, they don't have your best interest at heart. read more

I want to express my sincere thanks to Neal (Neil?) Hancock, Jesse Ortiz and Cody for making the experience of purchasing the 2016 Toyota Avalon Hybrid seamless and hassle free. The deal was done the old fashioned way; with a handshake. Signing the contract virtually was a safe way for my in-laws to purchase their Avalon. I will certainly recommend Hiley Mazda of Burleson and all of the Hiley family of dealerships to my friends and neighbors. I write this review as someone who spent 10 years in the auto industry here in DFW. Thank you Neal, Jesse and Cody. Howard S. Feldman read more

Just when you think that could've worse service this dealership remind you that it is always a new low. Came at 11am for an oil change, it is 1:48 pm and they cannot gimme a time when I'll get out from this place. This place should show down for good. Also, for a $113 price tag it is outrageous. Top of the line they sent my car next door to the Hyundai dealership next door. I stirringly recommend don't visit this place, it is a total disgrace for the brand Mazda. read more

Hiley Mazda of Burleson - Only one customer 3 hours for a oil change and $120 - Car Dealers Near Me - Burleson, Texas

The experience was great buying the car. Once we bought the car they just let us fall through the cracks. 1) we bought the car and needed the trim and tint put on the vehicle. They scheduled a date a time for us to come back but we live 40 minutes away from the dealership. I called to see if I could bring it in earlier the following week and there was so much miss communication that they ended up sending someone out to our home to pick up the car and have all this done. 2) our registration sticker and plates came in and the 7th and no one notified us. We got a copy Of the receipt in the mail but not plates or sticker, on the 19th and I called and they said we'd have to drive out there AGAIN to pick them up or they can ship it to us that will take another week! We bought this car on Martin Luther king day and still have terrible communication problems with this dealership. It's like once they knew we had the money ready to spend is when we got the best treatment and now it's like ok we have your money no need to help as much anymore. No one communicates at that location and I'm just tired of these problems and I hope this is the end of them. Please caution yourself when buying from the dealership. Make sure to ask very detailed questions and ask for names and contact phone numbers. read more

Started out great, but I should have known better when car when car was throwing a code, but believed salelady that it was covered under waranty. Yup,better off believing in the devil than believe in these people, because saleslady didn't help me get reimbursed and sales manager couldn't or I should say wouldn't believe that salesperson told me issue was covered under warranty, basically seemed like he was calling me a liar. I should have looked at reviews before buying at Hiley Mazda. Good luck to next person. read more

Went here to sell my Mazda- referred me to a place up the road called "my car store"- said they would be happy to help me. Not o my have they stolen from me, this whole experience has been awful and this particular Mazda gets a shady 1 for sending me there. read more

We bought two cars from Hiley this year, mainly because we've been so impressed by the service department. After taking our old Mazda 3 to several other dealerships, Brice quickly got the broken display screen replaced at no cost to us because it was still under warranty. When we took our old CX-5 in for service we got a video of the underside showing how they inspected everything and what was and wasn't needed. When it was time to replace the 3 we made a satisfactory deal with salesman Thomas McCarthy. While most people wouldn't describe car buying as a fun experience, if you've done your homework it doesn't have to be bad. read more

They do not stand behind their products or the extended warranty that they sell. The warranty company denied claim to repair my vehicle on parts that are covered under the warranty. The warranty company is owned by Hiley and denying claim. If I would have paid $2300 for the repairs then they would have fixed my car. read more

Amazing experience! Thank you Jesse Ortiz for going above and beyond and making sure we had the best experience ever! Thank you Hiley Mazda of Burleson for being so courteous and welcoming and making sure we recieved the best treatment. read more