Cancel

    Open app

    Search

    Burleson Honda

    2.9 (265 reviews)
    Closed 8:30 am - 8:00 pm
    Updated 2 months ago

    Services - Burleson Honda

    Auto brake repair

    Auto general diagnosis

    Auto no-start diagnosis

    Auto noise diagnosis

    Burleson Honda Photos

    You might also consider

    Recommended Reviews - Burleson Honda

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Watch the dates and the responses. If I need to upload my call log too, I will.
    Shawn N.

    Brannon did a fantastic job of remedying a an issue that seems to be a theme in other reviews: Lack of communication. I too, ended up with a back ordered part which was completely fine with me. What was not fine was the lack of communication from that point forward. After about 4 business days of minimal communication I began to make attempt to assess the situation with my car having thought my patience would be rewarded. I can't tell you how much all I wanted was to be treated like a normal customer. I never asked for anything special. I approved all costs for the work immediately. I had my wife drop me off and pick me up 3 times from the dealership, the last time was fresh off a family medical emergency situation and I and Burleson Honda, for 3 hours seemingly had no idea where my car was so I literally had to show up to the dealership frantically so I could get my car to be there for the family member having the issues. In the 3 phone conversations I had with my service writer I just kept impressing upon him "please let me just come get my car and I will bring it back in when the part arrives" it was a radio part. Had nothing to do with the functionality or safety of the vehicle itself. Various service writers watched me frantically search their lot for my car because I was in a high stress situation. I still never raised my voice or became a problem customer just begged them to find my car for me with tears in my eyes at this point. I'm sure a few folks there remember my distraught face searching everywhere for my car while the service writer was seemingly hiding from me. A guy who said he was a manager came out... "Can I get a loaner vehicle just for the weekend so I can be sure I have wheels to get around?" "no" "but I'll even pay for it, my car is out of warranty so I understand I have to pay for it but do you have rates with a local rental car company? It's Friday night 30 mins before closing so Im out of options" "no, I'm sorry we can't do that" This interaction happened, while finally after 3 hours (and over a week before that) notice they realized I was serious and wanted my car back for the weekend. Lest you think this was a safety situation as to why they wouldn't release my car to me, it was not. It was a part of my car stereo that wasn't working. This was day 9 of my car being on their lot. Brannon has salvaged what's left of my faith in the dealership but all he can do is make right what went wrong and going forward, I'll drive an hour away for service. Compounding that, I had even reached out about purchasing a new Honda while my car was being services because I love my Honda! (see my texts You lost a service customer and a long time sales customer who always comes in with cash and buys the new Honda Accord every 3-4 years. I will follow Brannon Smith to whatever dealership he ends up at because his service was 5 stars. Unfortunately it took a month for Honda to realize he had a customer who lives 3 minutes from the lot who really got a raw deal run around. He can only do so much with the tools he is given. I'm sure he would do anything to make me feel better but it's too little, too late. I never asked for any special treatment; I only asked to be treated like a paying customer and I'm profoundly disappointed in the lack of customer care personal touch or just the ability to think outside the box in a tough situation. Why am I doing all the thinking for your service writers on how to make the customer happy? Below is a screenshot of the texts between the service writer and I. Noticed the lack of response and the dates. This was also buttressed with phone calls as often as I could without being annoying. I would also point out, again, I was never rude, demanding, mean or anything. You lost a lifelong customer in the prime of their buying years with a growing family located in town with roots here. I know nationally, or globally, that doesn't matter to the Honda brand. But locally here, it would have been nice to see service match the reliability of their excellent vehicles.

    See all

    19 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 2

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L R.
    0
    82
    31

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Amy P.
    86
    16
    1

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Sergio has been great help. Service is excellent. Got the service done in time & promptly. Does not have to wait for long.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    I had the best experience here at Burleson Honda while purchasing my 2024 Honda Accord EX! Ask for Nic, he's THE BEST!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B Z.
    0
    38
    20

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A G.
    0
    9
    0

    3 years ago

    Helpful 1
    Thanks 2
    Love this 0
    Oh no 0

    Page 1 of 7

    Ask the Community - Burleson Honda

    Review Highlights - Burleson Honda

    I am the happy owner of a beautiful new Honda CR-V that Doug Taylor helped me purchase.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Dealers 1,970 times last month within 15 miles of this business.

    Verify this business

    Family Toyota of Burleson - Arrived home with our new Grand Highlander hybrid limited.

    Family Toyota of Burleson

    (328 reviews)

    Bought 1 in 2025 and another one yesterday. This is the place to go if you want to trade/buy your…read morecar. Big shout out to our sales consultant Mr. Trevor George 5. Always go above and beyond from doing our specific build, discount in pricing and preparing all your needs to save your time. Worth the couple of hours drive to make a deal. Our future car buying will always go to Trevor George first. Highly recommended

    FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

    AutoNation Ford Burleson

    AutoNation Ford Burleson

    (203 reviews)

    While enroute to another dealership to possibly sign for a vehicle, on a whim I called this…read moredealership and was connected with our salesman Michael Barrow. Within minutes he identified the Expedition we were looking for (only stock photos online), he texted 15 photos, window sticker, warranty information, and emailed the CarFax. My husband and I prayed about needing a sign on whether the dealership we were about to sign with was the right one, but at the end of Michael's email signature was Jesus is Lord and God Bless. We set up an appointment the next day with him and ended up purchasing at Auto Nation Ford. Michael was patient, not pushy and super friendly. When it came to prefinancing, Preston did a great job to understand our financial picture and work within our means. All in all, we had a pretty seamless experience. They have a play area to keep the kids entertained as well, which is a plus. Thank you Michael and Preston!

    I tend to leave good reviews when I can, only thing is that this time Ford AutoNation Dealership is…read moregetting it... If I could give zero stars, I absolutely would. This has officially become the worst dealership experience in all of Texas. The customer service is beyond terrible -- the employees clearly do not want to be there and make it very obvious that they could care less about helping customers. How does a dealership claim to be "booked for the next couple of weeks" when their own website shows open appointments the very next morning? That's not just unprofessional -- that's dishonest. My family has been loyal to this place, having purchased two vehicles here over the years -- and we're talking about senior citizens they're mistreating. Eight years ago, this dealership was run right: respectful, efficient, and proud of their service. Now? It's turned into straight-up trash. The employees are rude, dismissive, and act like they're being forced to do their job. AutoNation Ford has lost all sense of pride in representing the Ford brand. They have no business serving others when they can't even treat repeat customers -- much less seniors -- with an ounce of respect. Save yourself the headache and take your business literally anywhere else.

    MCMC Auto

    MCMC Auto

    (3 reviews)

    I just finished 4 years of payments to MCMC. I will never buy another car from them again. My…read morepayment was $421 a month for the smallest cheapest car on the lot. I can't imagine how much I'd have to pay to get an SUV. Secondly, I have hundreds, yes hundreds of emails, and text messages it borders on harassment. I received 1 text in particular from the "GM" telling me to remove my stuff from the car because my payment was 8 days late. Lastly, they will offer you assistance if you're behind on payments, then later claim they couldn't help you because you didn't return paperwork they never provide in the first place.

    First and foremost if I could give this company -1000 stars I would. I bought a car from them…read more11/18/19 and they repossessed it 12/08/19. I disclosed with the MANAGER that I may not be able to make the payment until my pay check which fell 8days after the payment date. When I went to the dealership I was told that it would not take long because I was approved over the phone and I would need a $750 down payment. I went in and I ended up spending over 4hours waiting for the car to arrive and in the mist of things other customers came in the salesman was so focused on everything else he kept saying just give him 2 secs which turned into another hour. The manager ended up rushing through the paper work with me and not showing the video that they are REQUIRED to show because he knew I had been there way too long! While we were doing the paper work the salesman chimes in and stated that he JUST 4 almost 5 hours later realized that the vehicle required a $1000 dollars down! They said that I could pay the additional $250 with my following check that's when I stated that I needed my first payment to be made on the following pay check! The manager being a manger DID NOT stop and say well it's a possibility that your car could be repossessed. Not to mention the check engine light came on I bought the car on a Monday the following Monday the light was on. This company has no morals or integrity. And the manager was only worried about the sale. I have spoke to 4 account managers and asked to speak to their manager and now more than 24 hours later she returns my call after leaving her 3 msgs. Not only did she say there was nothing she could do and I asked for her to let me speak to her boss the ceo the owner whoever she hung up on me stating there is no one else I could speak to besides her as if I'm not smart enough to know this is a whole company that cannot be ran with 6 people. I advise anyone looking to buy a new car go elsewhere make sure your getting a good deal not being a customer that they feel like hanging up on them is being fed up dealing with them. Also the car that I got came from another location and the inside was decent but not 100% clean but all the cars that I looked at at this specific location were filthy there were a few I didn't sit in! They are the absolute worst that's not an opinion that is a fact!!!!! I would like the owner to contact me and they account managers are able to let you know exactly who I am so they can give you my information! I just finished ready other negative reviews so before you all can say that I am not a real customer my middle name is what I used to creat this email and the last name is my actual last name and I'm sure you can find my whole name using my last name and then repo date!

    EC CARS - We are Open. Get Approved Online, Test Drive Delivery, & eSign

    EC CARS

    (6 reviews)

    I have bought several cars from Ernesto over these last 10 years and I am always pleased with the…read moreoutcome of the deal. He is honest and gives a fair price for both your trade in as well as the car that you're planning to buy. He may not have exactly what you're looking for on his lot but will actually find another source to get it from such as auto auctions or other dealerships. He found the exact car I wanted with all the features that were on my wish list right down to the color that I wanted. I have used his repair shop on a couple of jobs and was impressed with how professional and courteous they are. I just can't say enough good things about this dealership.

    I'm a roofing salesman, and former car salesman and I've never dealt with more honest and up front…read moresales people than Ernesto and Dylan. If you've got time to read my story, read on. After a friend of mine who was stationed in Germany moved back to ft hood in the same weekend his family lost their home and his step father in a fire. In part to this it was causing money to be tight for Chris. Helping his family out, his own moving expenses, and on top of that he absolutely needed a car to go back and forth from ft hood to Mansfield. 21, didn't have bad credit but certainly not an extensive history. So we went to autonation and were out right lied to being told he needed a 20% interest rate on a 10 year old truck with over 100k and no options, which started a big fight between the salesman and I. We left, and EC was the last stop before we gave up for the day. Let me tell you how awesome these guys did. At the other dealer did they care that Chris was active duty? No. Did EC? Absolutely. The other dealer, did they care he just lost his father and didn't have much cash? Nope. Ernesto helped. Did the other dealer care that Chris had a long drive to see his family on the weekends? Nope. That's where Dylan came in and landed him on a fully loaded diesel Passat for $100 less per month than he was expecting to pay. These guys were so wonderful that today I brought Chris's mom in and traded her fiat for a Cadillac TWO YEARS NEWER for only $20 more per month than she was paying. AND her credit had tanked since the fire. And they're even throwing in a new set of tires for the car! If you need a car, this is absolutely the place to get one. In all my years in this business I've never seen a dealership work with you like they do on your down payment and your monthly payment, even to go so far as to pay less than you would at any other dealer. If you have bad credit they don't treat you like some poor person or an idiot, you get respect which is why I will tell everyone to come here. Period.

    Family Volkswagen of Burleson - 2020 Tiguan

    Family Volkswagen of Burleson

    (39 reviews)

    The best car-buying experience with Legend and Parker!…read more I had an amazing experience purchasing my car thanks to Legend Brown and Parker. Legend was an outstanding salesman--knowledgeable, professional, and genuinely invested in helping me find the right car. He made the process easy and stress-free, answering all my questions and making sure every detail was perfect. A big shoutout also goes to Parker in the finance department. He was friendly, transparent, and walked me through all the financing options so I could make the best decision confidently.

    I purchased my SUV only 5 months ago, and now the check engine light and other warning lights have…read morealready appeared. I made an appointment expecting to have both an oil change and service completed, only to find out that just getting diagnostics done would take a week. On top of that, no loaner vehicle or rental option was offered. Not everyone can afford to be without a car for a week, especially when the vehicle is practically new. This has been very disappointing, especially as a first-time Volkswagen buyer. I have always been a Chevy customer, but decided to give Volkswagen a chance. While the staff member I spoke with was friendly, the long wait just to find out what is wrong with a newer vehicle, and having no transportation option in the meantime, is a major inconvenience. A vehicle this new should not already be having these kinds of issues, and customers should not be left without support while waiting for basic diagnostics.

    Chris' Auto Repair & A/C

    Chris' Auto Repair & A/C

    (28 reviews)

    Chris is unique mechanic, he is a great conversationalist and is informative with everything he…read moredoes to you car. He also works pretty fast so you won't be waiting or have to leave your car like they do for dealerships. I am definitely coming to Chris's auto repair for life!

    Although he did fix a simple problem. I was traveling and did not have tools to do myself. Believe…read moreall the reviews about rudeness, in 45 years of doing business, I have never dealt with someone as bad as this. I am a service technician and have never treated a customer the way he does. He is where every service manager needs to send their techs to demonstrate how NOT to treat customers. BTW, cash only. UPDATE...the business owner replied to this review, apparently he pissed someone else off because I paid in full, money was not even an issue, had to pull cash from ATM next door (because the one in front of the shop is non functional) This is a different customer, I was not rude, I was silently pissed. He did not stop working on else's vehicle to work on mine, after waiting 3 hours with no estimate on time on even looking at mine, I was literary on the phone with another shop a mile away when he finally freed up. The ONLY reason I used this shop is because it was the closest one where I broke down and the lady who answered the phone said wouldn't be a problem. After dealing with this, I would not even go back for warranty work if I needed it.

    Burleson Honda - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...