I have had a great experience with Handcraft Pools. They show up on time, communicate very well…read morebefore and during service, and their technicians are always friendly and knowledgeable. You can tell they take pride in their work. I highly recommend them to anyone looking for dependable pool service

Reached out to Charlie about our pool not being cleaned thoroughly and not vacuumed as we have…read morewatched tech on camera. 2 weeks in a row this occurred so I called and told Charlie we would like a different tech and he said either he would change the tech or come himself. The following week rolled around and same tech came. I messaged Charlie and got no response. Every time they come to clean we have to put our cleaner in the pool. We requested to cancel and are now told we have a 1 year contract and have to pay 35.00 a month for the remaining months. So basically with this company if they don't do a good job and you are unhappy your screwed. Don't sign a contract with these people or you will be frustrated and stuck. We have been told either keep the contract or pay the 35.00 as the customer service is horrible and they don't care about the customer.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

We used this company to resurface our pool, and the results were excellent. It took a little while…read moreto hear back initially about getting a quote, but once we did hear back the communication was good. We chose Blue Oasis because they had excellent reviews and their quote was a good value compared to others we have received. Overall I am happy that we used them for this project.

Started my new pool servicing with Blue Oasis Pool Service. They came out for the first time today…read moreand I was extremely impressed. Our pool is sparkling clean. Pool tech came out and was very friendly an knowledgable. They even send you an email each visit with a photo and report of water readings including chlorine, pH, alkalinity etc. levels. Off to a great start! We are very pleased with their service.

Additional photos to demonstrate the poor applcation. Company promised to come back and resurface…read morebut refuses to return calls and texts.

The Wet Edge certified applicator company, Pacific Pool Plastering, Grand Prairie, Texas, did my…read morepool replastering on 2024-08-10. Mr. Hugo made the project happily wrapped up. I'd like to thank Mr. Hugo and Mr. Javier for their hard efforts to resolve the issues

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

very unprofessional , not reliable , had hester changed, took forever , still not done right.read more

Pool looks great. Electrical line for the pool Light was…read morecrushed during the concrete pour for the decking. So one section had to be jackhammered up to fix. And when it was re-poured, the concrete was a different color. So now 1 section looks different than the rest. Pool was finished except for the final inspection. We have been waiting for that for over 5 months now. We keep getting told that they will come do it, but never do. I would spend a little more money on a better company if I were you.

Jeremy at Pinch a Penny has been amazing! We've had some strange issues with our pool over the last…read morecouple of weeks and he has been so helpful and willing to do whatever he can to assist! His customer service is amazing!

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

Stamped Concrete Project - Total success!…read more Pros: * Owner highly responsive to e-mails, text and phone communication * Strategic in his approach to bid job and very fair. * Punctual and arriving with his extremely capable lead stamper at 7:30am daily * Detailed and conscientious * Extremely pleasant and genuine Being a very particular home owner in Southlake and very satisfied with the process from start to finish. They stamped my entire walkway and back and side patio, and front balcony porch - achieved objective of an old world look that looks like original stone. Thanks to Keith K. and Chris.

From the owner: BOSS Resurfacing offers Mega-Crete HD - The World's First "High-Definition" Stamped Concrete…read more You simply have to see it in person to believe it. Our Mega-Crete stamped concrete overlay is the most realistic stamped concrete overlay on the market and best of all... (unlike other companies) We Are The Manufacturer. BOSS Resurfacing is the unprecedented leader in manufacturing and installing high performance polymer modified stamped concrete overlay flooring systems. BOSS Resurfacings seamless, long-wearing and easy to maintain systems are engineered to perform in both industrial and commercial environments without sacrificing design and innovative vision. Stamped Concrete, Stamped Concrete Overlays, Decorative concrete overlay, concrete resurfacing.BOSS Resurfacing offers the only Written single source Lifetime warranty on the market that covers both installation and our products. From concept to completion, our project managers and highly trained installation teams work with you on design specifications, project management, a final walk-through and service after the sale.

WOW!!!! I had an amazing experience that exceeded my expectations!!!!!…read more I recently used Cowtown Pool to do a remodel on my aging Grapevine pool. They removed all the old plaster down to concrete and replastered, they replaced all waterline tiles and all new coping/caulking. I was away during the entire Reno, but they sent several photos a day with details and progress. They accommodated all of my indecision and last minute changes and even took care of some extra needs that would have normally required I seek additional vendors. They made it seamless and easy and we're always courteous, Unlike most pool companies, they do most anything pool related including pool servicing, repairs, chemicals, cleaning, troubleshooting, remodeling and even landscaping. This makes it so much more convenient and it avoids getting into finger pointing when multiple vendors are needed to service pool needs. They promptly reply to calls and emails, will answer endless questions, quote with line item options to fit a budget and everything is done with exceptional quality. My pool is so sparkly and fresh and I am truly amazed at the service from Madeline (office) and husband Ace. Everything was on time and exactly as expected with the pool. They also rebuilt my retaining wall and it is beautiful and fairly priced. So many pluses with a one-stop-shop. I would give them 10 stars if I could!!!!! Thank you Madeline and Ace for your ease to work with and a quality product!! I will come back to you for my next project and whole-heartedly recommend you to anyone with contractor concerns while shopping for pool and retaining wall needs. They won't disappoint! Kat

American Home Shield called them out for a second opinion on a pool equipment service on my salt…read morecell system. I'm the new home owner and they reported the salt cell needed to be replaced, due to water shorting out the board. I was with the tech Craig when he literally spent less than 2 minutes assessing the salt cell, took pics, and said it needed replacing. Yet, American Home Shield denied the repair saying the tech putting in the notes that the damage wasn't due to wear and tear?.. when. questioned this AHS couldn't even explain what wear and tear really ment or entailed! Really feel these companies work together to give eachother kick backs for using any verbiage that will allow American Home Shield to NOT have to cover a repair!,

I recently contacted Guardian Pool Services to investigate a potential leak in my pool. They…read morearrived around 10:00am and had the issue diagnosed and corrected by 10:55am! I have used their services in the past and have always been extremely satisfied with their pool knowledge and service. They are a great asset to pool owners in the DFW metroplex. GB

Absolutely the rudest company. Guy told me "I was stupid." What company calls a customer stupid?…read more Had a puddle by the pool equipment. I needed an estimate on what it would cost to fix the problem. They didn't give me an estimate, but I wouldn't of used them after he called me stupid, didn't tell me the problem but sure wanted the $495. They did nothing about repairing or identify the problem. I wouldn't recommend them at all.