Pinch A Penny

(25 reviews)

I went in and needed a lot of items. Gabby and Isaac were extremely helpful and made my day a lot…read moreeasier. Great store and great customer service.

Billy is great. I was actually at another Leslie's and was referred to Billy by that store. I was…read moretold by that store that Billy was a long time Leslie's employee that was extremely knowledgeable in a range of pool related subjects. I found that they were not mistaken. Billy was a great help in helping me find a suitable pool pump motor. Keep of the good work, Billy!

Bonnie & Clydes Pools and Spas

4.2

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! I use all of their locations, depending on where I am. These people know their stuff, and are great to loyal customers. The real reason for the 5 stars is the way I was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me. They install above ground pools. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dodged my calls, and refused to make it right! The team at Bonnie and Clydes helped me find a different installer (so I had to pay the job 2x), and helped me make everything correct! These guys are 5 stars in my book!

First off all. Most of the employees there are very knowledgeable…read more I get my water tests there. And buy all my chemicals through them. Because they are much cheaper than other pool stores. I also bought my pool from them. No they don't set it up. No they don't do maintenance. But if you have questions. They have answers.

Poolwerx Mansfield

3.8

(4 reviews)

Great new store. People friendly and ready to help new pool owners. No high pressure to purchase…read morewhen testing water.

Great service from some really nice people. I can count on them to provide me the testing and…read morechemicals to keep my pool in top shape.

Handcrafted Pools

(15 reviews)

I have had a great experience with Handcraft Pools. They show up on time, communicate very well…read morebefore and during service, and their technicians are always friendly and knowledgeable. You can tell they take pride in their work. I highly recommend them to anyone looking for dependable pool service

Reached out to Charlie about our pool not being cleaned thoroughly and not vacuumed as we have…read morewatched tech on camera. 2 weeks in a row this occurred so I called and told Charlie we would like a different tech and he said either he would change the tech or come himself. The following week rolled around and same tech came. I messaged Charlie and got no response. Every time they come to clean we have to put our cleaner in the pool. We requested to cancel and are now told we have a 1 year contract and have to pay 35.00 a month for the remaining months. So basically with this company if they don't do a good job and you are unhappy your screwed. Don't sign a contract with these people or you will be frustrated and stuck. We have been told either keep the contract or pay the 35.00 as the customer service is horrible and they don't care about the customer.

Splash Pools

(3 reviews)

Well my pool is done and I love it. When designing the pool I was given so many options and a lot…read moreof help that I definitely needed. They have a whole team of people to help you. When we first started the project I was asked to download there builder application. I was able to get a hold of anybody I wanted to in the company by just placing a check mark by their name or Department. This company is like family to me now. What a great crew.

great communication, fair prices, impeccable support. 100% happy customer here.read more

Leslie's Pool Supplies

Gabby is such a delight. She has such awesome customer service. She's very attentive to the…read morecustomers needs.

If you need pool supplies or help with getting your water to a perfect color. Shelby is your man…read more Thanks again for all your help

Above & Beyond Pool Services

4.4

I will say that he is knowledgable about pool maintenance and pool equipment. What he doesn't seem…read moreto appreciate is that homeowners have budgets and that we need some idea of the costs associated with home maintenance costs; including maintaining a pool. He thinks that he should not be questioned about his billing practices and believes that you should pay whatever number he comes up with without question. Simply telling a customer that chemical prices fluctuate, and pay whatever I say, is untenable. I also didn't appreciate him trying to goad me into a discussion about politics by saying more than once: "the price of chemicals have gone up since Biden became President." Just tell me how much it will cost to clear my pool, I'm not interested in your political views! He will never tell you how much you can expect to pay per month, only give you some a wide "possible" price range. Also, his utter arrogance was also a turn off. When I said he was too expensive or that questioned the basis for his exorbitant billing practices, he arrogantly told me that: "You want the best services for the cheapest price. And it just doesn't exist. You will always get what you pay for." In other words, if I don't use him and pay his unsubstantiated costs, I will not find other quality pool maintenance service providers. Finally, I offered to pay for July ($500!!!!), but not after, and then he immediately dropped me as a customer and charged me $274 for 1 visit; and my pool still had dirt on the bottom of it. Be careful in dealing with him, his knowledge of pools and pool equipment will distract you from his unqualified and unsubstantiated billing practices. I know he'll get on here an attack everything I've said, further showing his arrogance and inability to listen to customer concerns. Fortunately, I've kept all of the text messages between us as proof of what I've said.

I am more than pleased with above and beyond pool services. The owner is highly responsive,…read morefriendly, professional, and a good communicator. Regarding the pool, he brought it back to life and addressed all issues on the first visit. Give them a call if you need help and tell them JP sent you.

Jay's Pool Services

4.7

(45 reviews)

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay is a leak detection expert and was able to quickly assess my pool and find the leak and get it…read morerepaired. He is the guy for pool leaks. He knows his stuff and does everything himself. Some companies contract out the leak detection. Go straight to an expert and call Jay.

Texas Leisure Pools & Spas

3.1

(25 reviews)

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Texas Native Aquatics

(26 reviews)

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

Texas Home Remodel & Repair

(24 reviews)

Brandon did an excellent job replacing several window sills that had rotted out, including a couple…read morethat I had totally botched trying to fix them myself with wood filler. Will absolutely be using him again for anything else that pops up around the house!

Joe was awesome, he did a great job. His work was clean and orderly. I will be requesting him for…read moresome more home repairs in the future. I am grateful he was patient to listen to some of my near future home projects and provided some suggestions. The price was fair and the rate was provided to me beforehand. Good service from a good company.

JP Landscaping

4.8

We had a cement 10x30 patio along with 15x8 pad and a walkway from front of the house to back yard…read morepatio. David and his brother and team did great job on the whole job. They also built a cedar covered porch which is fantastic. They incurred a few problems but the result was great. We plan on having them do some more work in near future. Would very much recommend them.

David and his team were quick and helped bring my flower beds back to life. Great work for the…read moreprice, would not mind hiring them again for future projects! See before and after pictures attached.

MTM Services

4.8

(24 reviews)

Never did a good job! They are awful people for starters. They misaligned three faucets in the…read morebathroom's granite , did a bad job on the tile grout, and sold a whole slab of granite that we paid for future use without contacting us. We are doing another project so therefore we do not have matching granite. If we had not already paid for it and just hoped it would still be around that would be one thing. And three faucets not correctly spaced? One maybe but all 3? We are now having trouble picking out fixtures because of the odd distances between handles. No apologies just excuses! That should be their motto "substandard work with no apologies"

I had them do my kitchen countertops and they are beautiful. The men were very respectful and…read morequick. One of my cabinets was a little off and they adjusted it to fit. I would definitely use them again.

Sprouts Lawn & Landscape

(3 reviews)

Bill provided exceptional service and product to my lawn, turning a poorly drained area of my lawn…read moreinto a beautiful dry creek bed. He got the job done fast and with great skill and quality work. Highly recommended!

They were very communicative, had a great presentation, and delivered an outstanding job on timeread more

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Jowell C.

0

3

1

7 years ago

I got a pool 2 years ago and i feel like i have gained another child I have to take care of...lol but my kids love to play in it.. i wanted to leave a review for this business because i feel like everyone needs to know about them!!!! So my pump was making sounds and it basically died so they said it was a variable speed pumping thing and they said it should decrease my electric bill by 40 bucks a month.. cant wait to see if it does.. but its super quiet now yayy! read more

Frances O.

0

1

0

1 year ago

I've been using Pinch a Penny for my pool maintenance since 2020. I have always received great service. I have never had any bad experiences with Pinch a Penny. if there is an issue or a concern with my pool, I call them and they are here ASAP to check it out. All the technicians that I have had have been great. Devery is now doing the maintenance to my pool. He does a fantastic job.He makes sure everything is clean and working well.Thank You For a Great Job read more

James M.

0

1

0

8 years ago

Great customer service, knowledgeable staff, complete line of products for all your needs. From weekly service to new equipment sales & installation. Got a whole new equipment pad installed at a great price! Thanks Brian! read more

Dennis B.

0

1

0

2 years ago

Jimmy installed a Hayward salt system in my pool. He's very knowledgeable certified electrician and walked me through using the system. I highly recommend using Pinch a Penny and asking for Jimmy. read more

Ron R.

0

1

0

8 years ago

Staff and service was awesome, Brian is very professional. Came in with a problem, they had the parts and answers for it. They also made sure I had all the information I needed before leaving. read more

Mihn K.

1

13

4

7 years ago

My fovorite pool boy bear works here now I am so excited to find help as beautiful as my pool. He Test the water and tells me all the chemicals to use for the pool. Helpful and funny. read more

Lisa M.

0

2

0

8 years ago

Awesome pool service and customer service!

Pinch A Penny - poolservice - Updated August 2026

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Leslie's Pool Supplies Pro

(25 reviews)

I went in and needed a lot of items. Gabby and Isaac were extremely helpful and made my day a lot…read moreeasier. Great store and great customer service.

Billy is great. I was actually at another Leslie's and was referred to Billy by that store. I was…read moretold by that store that Billy was a long time Leslie's employee that was extremely knowledgeable in a range of pool related subjects. I found that they were not mistaken. Billy was a great help in helping me find a suitable pool pump motor. Keep of the good work, Billy!

Bonnie & Clydes Pools and Spas

4.2

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! I use all of their locations, depending on where I am. These people know their stuff, and are great to loyal customers. The real reason for the 5 stars is the way I was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me. They install above ground pools. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dodged my calls, and refused to make it right! The team at Bonnie and Clydes helped me find a different installer (so I had to pay the job 2x), and helped me make everything correct! These guys are 5 stars in my book!

First off all. Most of the employees there are very knowledgeable…read more I get my water tests there. And buy all my chemicals through them. Because they are much cheaper than other pool stores. I also bought my pool from them. No they don't set it up. No they don't do maintenance. But if you have questions. They have answers.

Poolwerx Mansfield

3.8

(4 reviews)

Great new store. People friendly and ready to help new pool owners. No high pressure to purchase…read morewhen testing water.

Great service from some really nice people. I can count on them to provide me the testing and…read morechemicals to keep my pool in top shape.

Accent Pools

(20 reviews)

Tom and his team were incredible to work with from the original design of our pool to the…read morecompletion today. Every individual that we encountered from Accent Pools was exceptional in every way. Meghan, David, Oscar, and all of the subs have all been extremely professional and so patient to work with. I now see why ChatGPT has Accent Pools as the highest rated pool builder in all of DfW. It's been my wife and my absolute pleasure dealing with them. We, along with the kids and grandchildren will be enjoying this pool for many, many years to come.

I have had a continuing problem with my controller connectivity with my IPhone app. I have had…read moreseveral repair persons out here and no one has been able to fix the problem. The service manager was scheduled to be here yesterday again to try and fix. He did not show after we waited for him all day. Tried calling him on his cell phone no answer so left message. No return call. Tried calling the office and as has been since we built the pool no one answers phone including reception. You leave a message and wait. Not good service.

Primo Pools

4.0

(8 reviews)

Spoke with Keith with Primo Pools about an issue with the pool. He walked me through trying a…read morecouple of things to do myself and lo and behold, the problem is now resolved. He educated me on the how the valves work and how to rebuild them. Very professional and knowledgeable. Highly recommend.

This is a family run company Dad Keith and son Kassidy. Keith is the bonafide secretary these days…read more Has 40 years experience. Kassidy has now taken over the boots on the ground operation. These are 100 percent good people who will give you great service at a reasonable cost.

Relax & Retreat

(1 review)

Mr. Turner and his team at relax and retreat hot tubs made our spa dreams come true!…read more From the moment we walked into their doors to delivery and installation day they treated us like we were family! I highly recommend if you're in the market for a spa to give this company a look!

Cleaning With Hart

(1 review)

Luke has helped me out a lot with my pool service and problems I've had with my salt generator. He…read moreprovides great service and keeps my pool looking great. I highly recommend him and his service.

A-Quality Pools

3.3

(36 reviews)

•$$

We've used A Quality for decades, and they have delivered excellent service…read more However, I have been going round and around with their Service department over the current condition if our pool. It is disgusting, green and cloudy. The service guys come each week and attach pictures of the pool after service, like this is normal. It might benm normal for a stock tank, but not for our pool.

Our polaris pool cleaner broke down hours before a long wk/end outta state on 10/31/24…read more Rick was attentive & proactive the minute we walked in! He discovered a few other problems, other than an initial cord tear. He was informative & personable during his repairs. In only one hour, he had the sweeper working better than ever! Many thx to this outstanding employee, who calmed an otherwise stressful situation! J Main/D Atchison

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