I went in today with a Spec carbon wheel that has a problematic valve. Turned out that thing was…read morecorroded through and through. I'll need a replacement valve (it's threaded) but since I am in Eugene for only a few days and it will need to be ordered, they were not able to help me with the repair. But, they did help me figure it out and made helpful suggestions, all for free. Speedy, too. I appreciated their help and it looked like a nice shop.

Good staff, selection and just about everything else is great !…read moreWhen they couldn't help me they referred me to a place that was close

Recommended. Expert technicians. Reasonable fees. Fast service. I have an old recumbent that…read morethey keep running like a swiss watch.

Great shop that does super work! Professional staff, a good stock of the best gear, and fun rides.read more

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

This is one of my favorite bike shops in town. Great service today from Wayra and Ivan at return on…read moreSunday. It was a beautiful day in Eugene and this bike store worked out great for me as I was up from out of town. Had a great bike and great rides.

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

Courteous and prompt. They fixed my bike for a reasonable price on the spot so I could go and ride…read moreAlpine Descent the next day.

This is a great Eugene bike shop! They have a good selection of equipment and very knowledgeable…read moreand helpful staff. I came in to check out one alt handlebar (Jones H Bar) and they had it in stock along with the other bar I was considering (Surley Moloko) so I got a good feel for both of them. They had a good price on both too. In a world of mega shops and online retailers, this is the kind of place really stands out, allowing the customer to check out equipment hands on and make better informed decisions. Edit to add: a couple things that this shop didn't have that made it a great place to shop; no high pressure, and no "hyper-masculine" attitude. I was able to look and check out items without someone peering over my shoulder, and a number of different folks came in and I noticed the staff was helpful to all of them. As to the lack of a hyper-masculine culture- well anyone who bikes a lot knows that biking, and bike shops tend to suffer from a certain culture- lots of talking of pace lines or peloton, shredding and scar comparison. They can also be dismissive of overweight and older people (such as myself) who might need, um... more robust equipment.... The staff treated this middle aged ultra Clyde as a serious rider which I really appreciated. This shop was very oriented to bikes as fun an and transportation, with gear that is useful to most people who want to get out and enjoy riding and commuting. They may have more specialized equipment as well but I wasn't looking for that and so can't speak to it. But if you are an avid rider looking for more comfortable handlebars or that perfect rack bag, they definitely are worth checking out. Got the bars and tape and very happy with my purchase!

Beat in class. Come here or their other location for the best bike service in Eugene! The people…read moreare helpful, and fantastic at what they do (repair and sell bikes). I made a mistake and went elsewhere, learned my lesson! Sticker approved.

Thank you for the assistance with repairing my bike and the recommendations for finding the right…read moregear. This is my favorite place for finding all things bicycle related.

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....